Commit Graph
111 Commits
Author SHA1 Message Date
mattf 5970a54bb4 Added List Merge utility
Added User List NEW Lead Limit options(only works in No Hopper dialiing)
Fixed rare issue with email parsing
Added option in Agent Performance Detail report to only show live agents

git-svn-id: svn://192.168.202.10@2594 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-10-14 13:10:56 +00:00
mattf ea0f0c2d07 Added ---READONLY--- option for most screen labels in vicidial.php
git-svn-id: svn://192.168.202.10@2590 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-09-16 12:04:03 +00:00
mattf 049efc6f7c Added agent display field option for last local call time
Added new options to dispo_move_list.php
Updated internal chat screen colors for agent

git-svn-id: svn://192.168.202.10@2587 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-09-10 20:45:45 +00:00
mattf 7f10d76a83 Added custom colors/logos for customer chat
Added user nickname for customer chat
Added trim to campaign number and dtmf preset updates
Fixed issue with new HTML format for Team Performance Detail report
Added MANUALDIALLINK script option for agent scripts

git-svn-id: svn://192.168.202.10@2579 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-08-18 18:00:56 +00:00
mattf 1a83039d94 Added ALT Multi Dispo URL option to restrict URL sending by list ID
git-svn-id: svn://192.168.202.10@2573 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-08-01 11:36:54 +00:00
mattf 04e3300140 Added --CLEAR-POST-NO-MATCH option and POSTSTATUS variable to last changes to audio step 1 script
git-svn-id: svn://192.168.202.10@2572 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-08-01 04:06:37 +00:00
mattf 3cf4c16f4a Added --POST options to change recording filename with variable lead lookups
git-svn-id: svn://192.168.202.10@2570 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-08-01 03:28:56 +00:00
mattf 44e43e6bae Added campaign option to automatically manual dial next number in agent
screen after X seconds. Must be enabled in System Settings.

git-svn-id: svn://192.168.202.10@2569 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-07-31 21:30:33 +00:00
mattf a1eadcc379 Added agent_screen_colors and script_remove_js system settings
git-svn-id: svn://192.168.202.10@2553 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-06-21 23:03:57 +00:00
mattf 2087bd53c4 Added phone outbound alt caller ID to allow for phone-dialed calls to use
a separate CID number when dialing through a specific context

git-svn-id: svn://192.168.202.10@2541 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-05-27 19:19:49 +00:00
mattf 5a6b5daa6d Added new options to enable the recent changes to the UK OFCOM Drop Rate
calculations
Added new export script, VICI_CSV_dump_call_log.pl

git-svn-id: svn://192.168.202.10@2535 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-05-16 03:29:38 +00:00
mattf c1764020d2 Added callback_lead_status as dispo_call_url variable, Issue #954
Added coding to remove tab characters from the data, Issue #953

git-svn-id: svn://192.168.202.10@2531 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-05-11 00:49:17 +00:00
mattf 17f8f944c2 Added options to define a color scheme and logo for admin web screens
git-svn-id: svn://192.168.202.10@2528 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-05-08 16:09:46 +00:00
mattf 90c12b8793 Added option to enable/disable admin web screen row clicking
git-svn-id: svn://192.168.202.10@2526 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-04-29 15:36:16 +00:00
mattf 1c80526448 Added default_phone_code to system_settings, removed hard-coded default phone_code of '1' in several places. Issue #942
git-svn-id: svn://192.168.202.10@2514 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-04-14 14:16:23 +00:00
mattf 16ccf25812 Updated Phones Email entry in help.php
git-svn-id: svn://192.168.202.10@2508 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-04-07 23:33:18 +00:00
mattf bdbf4cc3b9 Added campaign option to move USERONLY scheduled callbacks to ANYONE callbacks after X minutes being LIVE without the agent calling them back.
Changed web admin sidebar menu design

git-svn-id: svn://192.168.202.10@2492 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-03-25 18:39:51 +00:00
mattf 5ca41ee715 Added new webphone options
Added option to define a carrier across all servers

git-svn-id: svn://192.168.202.10@2488 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-03-06 17:04:52 +00:00
mattf 3fd75a75c6 Added Alternate IVR(Call Menu) Logging options
Added more optional logging to ADMIN_keepalive_ALL.pl script for end-of-day processes, also those processes now only run on the voicemail server of a cluster.

git-svn-id: svn://192.168.202.10@2486 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-03-06 05:08:50 +00:00
mattf d9de5eea48 Added option to show in-group color in real-time report agent records
Rewrote Fronter/Closer report
Updated reports to reformat the forms in a more unified format
Added Help entries for most reports

git-svn-id: svn://192.168.202.10@2482 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-02-28 00:45:18 +00:00
mattf 6679a207d1 changed help.php to use consistent authentication variable filtering
git-svn-id: svn://192.168.202.10@2475 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-23 01:13:03 +00:00
mattf 2a9ea0d9c4 Added settings-report_default_format and help text for several reports
Added agents per server counts to bottom of reports page
Standardized formatting on several agent reports
Added display of several fields to modify lead page

git-svn-id: svn://192.168.202.10@2474 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-22 19:04:44 +00:00
mattf 195170d696 Added recording access options
git-svn-id: svn://192.168.202.10@2468 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-16 21:09:28 +00:00
mattf 8e96a477da Added new campaign setting for Manual Dial Hopper Check, Issue #881
Added realtime check to see whether sub chats are still running, Issue #910
Changed some mysqli_query to mysql_to_mysqli for consistency in several scripts

git-svn-id: svn://192.168.202.10@2465 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-09 13:37:14 +00:00
mattf 8c815570cf Added disable_user_group_bulk_change option to options.php
Added on_hook_cid_number setting to in-groups

git-svn-id: svn://192.168.202.10@2460 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-06 19:36:32 +00:00
mattf ad8ce7d434 Added GROUP_AREACODE option to inbound did filters
git-svn-id: svn://192.168.202.10@2459 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-06 12:54:20 +00:00
mattf 0c56918ab7 Added options in In-Groups and Campaigns to allow for the agent recordings
to be initiated by the routing process instead of at the agent screen
Fixed issues with non-ascii leads loading

git-svn-id: svn://192.168.202.10@2453 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-03 02:41:21 +00:00
mattf 484b41793c Added agent_allowed_chat_groups to User Groups
git-svn-id: svn://192.168.202.10@2451 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-31 14:45:45 +00:00
mattf 882c1b5359 Added campaign setting for manual_dial_timeout
git-svn-id: svn://192.168.202.10@2448 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-30 04:33:24 +00:00
mattf f1c30b9bfa Added utility to gather and display Asterisk debug information. Includes a server setting and Admin Utilities report.
git-svn-id: svn://192.168.202.10@2445 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-29 22:33:17 +00:00
mattf 2993823788 Changes to Chat In-group Modify page
git-svn-id: svn://192.168.202.10@2439 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-21 12:53:27 +00:00
mattf 7cf98da692 Added more phone NVA options and new NVA agi options related to inserting leads where phone number is not found
git-svn-id: svn://192.168.202.10@2438 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-20 21:28:58 +00:00
mattf b38c00306e Added more available variables to the Phone NVA call URL feature
git-svn-id: svn://192.168.202.10@2430 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-15 04:16:25 +00:00
mattf e021960a96 Added option in NVA agi script to search for a lead by phone number, log the
lead_id of the phone call and send a per-phone URL at the start of the
 phone call.

git-svn-id: svn://192.168.202.10@2427 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-11 14:56:18 +00:00
mattf fff40e6f81 small help fix
git-svn-id: svn://192.168.202.10@2424 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-04 14:51:22 +00:00
mattf c4f9e4a502 Added phone options to have call go to dialplan extension instead of voicemail if phone not answered
git-svn-id: svn://192.168.202.10@2423 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-12-04 11:58:37 +00:00
mattf 417e63cf50 Added Cached Realtime Carrier Stats option to System Settings to have the Carrier Log Stats generated once per minute system-wide instead of every time the realtime report refreshes on every screen.
git-svn-id: svn://192.168.202.10@2414 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-11-24 17:41:43 +00:00
mattf 3f71eca06b Added --carrier-daily flag, only active if --daily flag is also used in archive log tables script
Added campaign features for Answering Machine Message Wildcards

git-svn-id: svn://192.168.202.10@2408 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-11-10 22:35:41 +00:00
mattf 28f39a42e5 Added the system setting USA-Canada Phone Number Dialcode Fix which will trigger a process that will run at the Timeclock End of Day that will check all phone numbers to populate the dial code, or phone code, field
with a 1 if it is missing as well as remove a leading 1 from the phone
 number field if it is present.


Added --lstn-buffer option to keepalive script to run special enhanced buffer version of the Listen process. Requires newer Net::Telnet perl
 module version.

git-svn-id: svn://192.168.202.10@2405 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-11-02 21:45:54 +00:00
mattf 41f6099df8 Added admin web interface to allow for easy linking and display of custom
reports that are not included in Vicidial
Added Status Groups and the ability to override Campaign Statuses on a per-In-Group or per-List basis
Added Minimum and Maximum Seconds options for all status settings. This allows you to prevent the use of a status by an agent if they have
 talked to a customer less than X seconds or more than Y seconds.
Fixed issue with email Customer Gone message in agent screen
Added Asterisk 1.8 and higher voicemail.conf sample file
Added listed support in install.pl for Asterisk 11

git-svn-id: svn://192.168.202.10@2403 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-10-29 12:50:38 +00:00
mattf d107887816 Changed campaign_cid_areacodes to operate with 2-5 digit areacodes
git-svn-id: svn://192.168.202.10@2393 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-10-06 14:17:42 +00:00
mattf 112f973571 Added did_carrier_description, sorting by columns in DID list page, integer sort for user list page in admin.php
git-svn-id: svn://192.168.202.10@2385 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-09-27 12:28:28 +00:00
mattf 6d63c87281 Added option to hide users from appearing on real-time report.
git-svn-id: svn://192.168.202.10@2384 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-09-26 02:39:22 +00:00
mattf 9d007f8438 Added optional GPG audio recording encryption.
Added option to use RECID as a recording filename variable.

git-svn-id: svn://192.168.202.10@2378 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-09-16 02:20:11 +00:00
mattf 9b66134906 Fixed field lengths that didn't match DB schema in admin modify lead scripts
Added debug output for vendor_lead_code duplicate rejections count
Fixed some untranslated phrases in admin.php
Added compatibility for custom fields data options

git-svn-id: svn://192.168.202.10@2369 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-09-08 19:47:33 +00:00
mattf 502eadb6f4 Added Admin -> Settings Containers to admin web interface to allow more easy
configuration of back end scripts and Dispo Email sending

Added agc/dispo_send_email.php script to be used with the Dispo Call URL
 option in campaigns and in-groups.

git-svn-id: svn://192.168.202.10@2368 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-08-06 21:57:16 +00:00
mattf 53694957ce Added inbound group _lead_reset options for calls hung up or sent to voicemail/message
git-svn-id: svn://192.168.202.10@2366 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-08-05 02:59:49 +00:00
mattf adaf80312b Added experimental Agent Whisper Monitoring from the Real-time Report. Must be enabled in System Settings. Issue #840
git-svn-id: svn://192.168.202.10@2365 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-08-04 15:38:38 +00:00
mattf 3f0c44ac82 Added option in the web-based lead loader to convert state names to their
two-letter abbreviations.

git-svn-id: svn://192.168.202.10@2359 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-07-28 13:15:32 +00:00
mattf 1bafb8dee7 Added default language in system settings
Fixed issue #877, hide lead data and phone numbers in export reports

git-svn-id: svn://192.168.202.10@2358 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-07-28 02:04:21 +00:00