ViciDial/agc_2-X
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5ff03c8d6dada8ffbbd557e8a5daa3975a084673
Commit Graph
791 Commits
Author SHA1 Message Date
mattf 5ff03c8d6d Added pause_max_dispo, fix for issue #1030 
git-svn-id: svn://192.168.202.10@2922 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 14:18:34 +00:00
mattf e5c5a54bab Many translation strings and permissions fixes, issue #1065 
git-svn-id: svn://192.168.202.10@2921 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-16 22:56:58 +00:00
mattf 770a818e4f Fix for system summary screen, issue #1068 
git-svn-id: svn://192.168.202.10@2919 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-16 18:38:10 +00:00
mattf 8ca0300241 Added CID Groups, allowing for groups of caller IDs to be defined by state 
or areacode

git-svn-id: svn://192.168.202.10@2917 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-15 18:26:33 +00:00
mattf 54e82a201a Added basic GDPR features for lead activity download and delete. 
git-svn-id: svn://192.168.202.10@2915 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-13 21:18:12 +00:00
mattf 5fccd05871 Added Outbound Lead Source Report 
git-svn-id: svn://192.168.202.10@2912 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-11 16:29:38 +00:00
mattf 489e79327a small fix to last commit 
git-svn-id: svn://192.168.202.10@2911 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-11 15:32:56 +00:00
mattf 013fa5b592 Changed campaign dial statuses to allow List and allowed In-Group selected status group statuses in admin.php 
git-svn-id: svn://192.168.202.10@2910 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-11 15:28:49 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf a569a950d8 small fix for settings container type menu 
git-svn-id: svn://192.168.202.10@2904 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-01 20:54:38 +00:00
mattf 395db81dc8 Added link to selected Inbound No-Agent No-Dial settings container 
git-svn-id: svn://192.168.202.10@2899 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 14:42:37 +00:00
mattf d2019971ab Added inbound_no_agents_no_dial campaign options 
git-svn-id: svn://192.168.202.10@2898 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 05:08:15 +00:00
mattf 04fe01cd9e Added calls_in_queue_count function to Agent API 
git-svn-id: svn://192.168.202.10@2893 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 22:12:30 +00:00
mattf 796cc9b2b6 Added Process Report 
admin_lists_custom code cleanup
New caller ID name code

git-svn-id: svn://192.168.202.10@2892 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 05:46:15 +00:00
mattf 896e2acc5e Added anyone_callback_inactive_lists system setting and functionality 
git-svn-id: svn://192.168.202.10@2889 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-12 00:03:05 +00:00
mattf 87f36940ea Added call_status_stats API function 
Added vendor lead code filtering option to Lead Export Report

git-svn-id: svn://192.168.202.10@2882 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-10 01:27:59 +00:00
mattf b1d3549fcb Added next_dial_my_callbacks campaign option 
git-svn-id: svn://192.168.202.10@2881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-09 03:31:03 +00:00
mattf 52153180dd Added housecleaning code for admin web 
git-svn-id: svn://192.168.202.10@2879 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-30 04:21:18 +00:00
mattf 55a84094f2 Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf 19f5ebacf8 small fix for last commit 
git-svn-id: svn://192.168.202.10@2874 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-15 07:59:44 +00:00
mattf 4629b799db Added PREVIEW_ options for get_call_launch 
Added code to old ASTupdate script to handle more gracefully frozen connections to Asterisk

git-svn-id: svn://192.168.202.10@2873 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-15 03:01:55 +00:00
mattf aaf022287a Added Agent Screen Time Report campaign option, to display agent time statistics in the agent screen for the current day. 
git-svn-id: svn://192.168.202.10@2865 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 08:16:18 +00:00
mattf 1b066679ac Added ability to display inbound email messages in Script tab scripts 
git-svn-id: svn://192.168.202.10@2861 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-26 19:21:12 +00:00
mattf 3a8a873b6c Added campaign option to allow agents to pause the Manual Dial Auto Next feature 
git-svn-id: svn://192.168.202.10@2860 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 20:03:40 +00:00
mattf ff0ebcd509 Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day 
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 17:07:47 +00:00
mattf 0daa924040 Fixed issue with admin log viewer for logs of modifications made by deleted users in admin.php 
git-svn-id: svn://192.168.202.10@2852 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-14 16:04:20 +00:00
mattf 300ce5380f Added new Real-Time Whiteboard multi-report 
git-svn-id: svn://192.168.202.10@2848 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-28 13:36:05 +00:00
mattf 391adf8172 Added server function to clear agent conferences 
git-svn-id: svn://192.168.202.10@2843 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-19 02:37:48 +00:00
mattf 5cbe720eee Added scheduled_callbacks_email_alert campaign option 
git-svn-id: svn://192.168.202.10@2842 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-19 02:12:27 +00:00
mattf 599632f1db Added webphone_layout option to phones and user groups 
git-svn-id: svn://192.168.202.10@2840 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-11 19:35:55 +00:00
mattf 03a621e986 Added inbound list script override, Issue #1038 
Updated QueueMetrics doc

git-svn-id: svn://192.168.202.10@2835 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-07 02:10:18 +00:00
mattf d90aadd9b9 Fix for remote agent modify overlap issue in admin.php 
git-svn-id: svn://192.168.202.10@2833 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-05 21:09:16 +00:00
mattf ae1ab8e2d1 Moved user IP Lists permissions to new security section in Modify User page 
git-svn-id: svn://192.168.202.10@2830 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-01 19:47:24 +00:00
mattf d355b2f13a Added extension append cidname options 
Added custom reports link variables

git-svn-id: svn://192.168.202.10@2825 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-30 13:14:52 +00:00
mattf c2076729f6 Fix for Test Call function for Asterisk 13 
git-svn-id: svn://192.168.202.10@2822 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-26 20:50:37 +00:00
mattf 1e27a05022 Added DID System-wide filter option to System Settings 
Added DNC.COM inbound number filtering with DNCcom_inbound_filter.php

git-svn-id: svn://192.168.202.10@2821 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-25 17:29:30 +00:00
mattf 7c00875818 Added option for Auto-inactive of expired lists 
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 12:28:02 +00:00
mattf e8529862fe Added Agent Inbound Status Summary Report 
git-svn-id: svn://192.168.202.10@2813 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-13 13:09:41 +00:00
mattf 4b13bf13e9 Added Inbound DID Summary Report 
git-svn-id: svn://192.168.202.10@2811 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-29 01:09:07 +00:00
mattf 09629beb63 Added filename_override option for Automated Reports, added more space for report_times 
More cleanup of reports and formatting

git-svn-id: svn://192.168.202.10@2809 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-25 21:11:38 +00:00
mattf cb85ef0cf1 Fix for issue #1036, title tags issue 
git-svn-id: svn://192.168.202.10@2807 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-22 00:14:15 +00:00
mattf 538b70493e Added system setting to allow Lead Management admin utilities to handle 
active lists.
Changed Advanced Lead Management tool to allow you to select multiple lists.
Added HTML display option to several reports

git-svn-id: svn://192.168.202.10@2806 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-19 15:34:05 +00:00
mattf 4e84c40ad3 Added User Group Detail Hourly Report 
git-svn-id: svn://192.168.202.10@2805 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-18 11:55:11 +00:00
mattf b047a748dc Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio 
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-17 17:34:09 +00:00
mattf ce38eea9f6 Fix for empty agent_choose_territories value in admin.php 
git-svn-id: svn://192.168.202.10@2794 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-17 18:46:10 +00:00
mattf daab6a9af9 Changed password fields to allow up to 100 character passwords. Also changed 
password recommendations to emphasize length over complexity.

git-svn-id: svn://192.168.202.10@2782 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-24 01:45:41 +00:00
mattf 77dd548873 Added hide_inactive_lists system settings option 
git-svn-id: svn://192.168.202.10@2779 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-13 13:21:20 +00:00
mattf cee52889a0 Added basic one-way Cross-Cluster-Communication feature 
Added ccc_lead_info API function
If phone entry fullname and cidnumber are empty, don't populate a callerid conf line in ADMIN_keepalive_ALL.pl script

git-svn-id: svn://192.168.202.10@2776 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-09 20:13:55 +00:00
mattf eabd28b7ef Added Agent Events Push features 
git-svn-id: svn://192.168.202.10@2764 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-31 13:38:33 +00:00
mattf 4e8f877f4b Added additional variable filtering 
git-svn-id: svn://192.168.202.10@2760 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-27 07:14:38 +00:00