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6cebbbcf5b863c20ceb52135a0647a6cdc4e1f11
Commit Graph
598 Commits
Author SHA1 Message Date
mattf 6cebbbcf5b Added NO_READY option for no_agent_no_queue in-group feature, issue #1046 
git-svn-id: svn://192.168.202.10@2923 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 15:26:43 +00:00
mattf 8ca0300241 Added CID Groups, allowing for groups of caller IDs to be defined by state 
or areacode

git-svn-id: svn://192.168.202.10@2917 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-15 18:26:33 +00:00
mattf 54e82a201a Added basic GDPR features for lead activity download and delete. 
git-svn-id: svn://192.168.202.10@2915 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-13 21:18:12 +00:00
mattf 5fccd05871 Added Outbound Lead Source Report 
git-svn-id: svn://192.168.202.10@2912 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-11 16:29:38 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf d2019971ab Added inbound_no_agents_no_dial campaign options 
git-svn-id: svn://192.168.202.10@2898 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 05:08:15 +00:00
mattf 896e2acc5e Added anyone_callback_inactive_lists system setting and functionality 
git-svn-id: svn://192.168.202.10@2889 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-12 00:03:05 +00:00
mattf b1d3549fcb Added next_dial_my_callbacks campaign option 
git-svn-id: svn://192.168.202.10@2881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-09 03:31:03 +00:00
mattf 52153180dd Added housecleaning code for admin web 
git-svn-id: svn://192.168.202.10@2879 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-30 04:21:18 +00:00
mattf 55a84094f2 Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf aaf022287a Added Agent Screen Time Report campaign option, to display agent time statistics in the agent screen for the current day. 
git-svn-id: svn://192.168.202.10@2865 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 08:16:18 +00:00
mattf 1495b248b7 Added dispo_change_status.php script to allow changing of a lead's status to a different status after it has been dispositioned as a specified status a set number of times 
git-svn-id: svn://192.168.202.10@2862 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-28 17:01:04 +00:00
mattf 1b066679ac Added ability to display inbound email messages in Script tab scripts 
git-svn-id: svn://192.168.202.10@2861 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-26 19:21:12 +00:00
mattf 3a8a873b6c Added campaign option to allow agents to pause the Manual Dial Auto Next feature 
git-svn-id: svn://192.168.202.10@2860 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 20:03:40 +00:00
mattf ff0ebcd509 Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day 
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 17:07:47 +00:00
mattf b0911d00bf Added the ability to include duplicate custom text fields in a custom fields 
form in the agent screen.

git-svn-id: svn://192.168.202.10@2855 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-17 06:52:37 +00:00
mattf 300ce5380f Added new Real-Time Whiteboard multi-report 
git-svn-id: svn://192.168.202.10@2848 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-28 13:36:05 +00:00
mattf 5cbe720eee Added scheduled_callbacks_email_alert campaign option 
git-svn-id: svn://192.168.202.10@2842 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-19 02:12:27 +00:00
mattf 599632f1db Added webphone_layout option to phones and user groups 
git-svn-id: svn://192.168.202.10@2840 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-11 19:35:55 +00:00
mattf 1e27a05022 Added DID System-wide filter option to System Settings 
Added DNC.COM inbound number filtering with DNCcom_inbound_filter.php

git-svn-id: svn://192.168.202.10@2821 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-25 17:29:30 +00:00
mattf efc974d2c7 Added note about required version of Perl module Net Telnet 3.0.4. Must upgrade if using version older than April 21, 2013. 
Disabled telnet logging in two of the new AMI2 scripts

git-svn-id: svn://192.168.202.10@2818 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 22:36:21 +00:00
mattf 7c00875818 Added option for Auto-inactive of expired lists 
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 12:28:02 +00:00
mattf e8529862fe Added Agent Inbound Status Summary Report 
git-svn-id: svn://192.168.202.10@2813 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-13 13:09:41 +00:00
mattf 4b13bf13e9 Added Inbound DID Summary Report 
git-svn-id: svn://192.168.202.10@2811 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-29 01:09:07 +00:00
mattf 538b70493e Added system setting to allow Lead Management admin utilities to handle 
active lists.
Changed Advanced Lead Management tool to allow you to select multiple lists.
Added HTML display option to several reports

git-svn-id: svn://192.168.202.10@2806 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-19 15:34:05 +00:00
mattf b047a748dc Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio 
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-17 17:34:09 +00:00
mattf b4a584cbc8 Added AST_agent_wait_check.pl script to send out emails if there are agents 
waiting more than X seconds, configurable through a Settings Container.

git-svn-id: svn://192.168.202.10@2798 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-30 13:25:09 +00:00
mattf e095721294 Added URL logging of Agent Screen Webform button clicks and URLs 
git-svn-id: svn://192.168.202.10@2788 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-10 22:09:36 +00:00
mattf a6fc7886bf Added logging and notification of 3-way call hung up in agent screen, Issue #1024 
git-svn-id: svn://192.168.202.10@2787 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-09 15:58:24 +00:00
mattf daab6a9af9 Changed password fields to allow up to 100 character passwords. Also changed 
password recommendations to emphasize length over complexity.

git-svn-id: svn://192.168.202.10@2782 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-24 01:45:41 +00:00
mattf 99cd88a561 Added DIAL status for manual dial agent calls that have not been answered in Real-Time Report and Non-Agent API functions 
git-svn-id: svn://192.168.202.10@2780 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-15 04:37:47 +00:00
mattf cee52889a0 Added basic one-way Cross-Cluster-Communication feature 
Added ccc_lead_info API function
If phone entry fullname and cidnumber are empty, don't populate a callerid conf line in ADMIN_keepalive_ALL.pl script

git-svn-id: svn://192.168.202.10@2776 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-09 20:13:55 +00:00
mattf 559c7a2c6a Added Add-to-hopper options to update_lead function in the Non-Agent API 
git-svn-id: svn://192.168.202.10@2768 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-01 12:43:23 +00:00
mattf eabd28b7ef Added Agent Events Push features 
git-svn-id: svn://192.168.202.10@2764 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-31 13:38:33 +00:00
mattf 0f776c083c Added logging of Real-Time report monitoring, and report in Admin Utilities 
git-svn-id: svn://192.168.202.10@2756 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-16 10:46:39 +00:00
mattf b8cabf067f Patched sec_convert to fix rounding time bug, issue #1011 
Added start_call_url function to manual-dial calls

git-svn-id: svn://192.168.202.10@2746 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-04 22:20:13 +00:00
mattf a9d125ca56 Added three_way_record_stop and hangup_xfer_record_start campaign features 
git-svn-id: svn://192.168.202.10@2745 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-30 14:43:20 +00:00
mattf bb26594eb8 Added campaign option for Callbacks Display Days which can limit the scheduled callbacks displayed to an agent by a number of days from now 
git-svn-id: svn://192.168.202.10@2744 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-29 12:57:35 +00:00
mattf 615208bec4 Added Inbound and Advanced Forecasting Reports 
git-svn-id: svn://192.168.202.10@2743 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-29 01:14:30 +00:00
mattf a9438199c9 Added cm_fpg.agi script to allow callers to place their phone numbers into a Filter Phone Group 
Small fix for admin modify lead page custom form disply

git-svn-id: svn://192.168.202.10@2741 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-28 16:30:41 +00:00
mattf 235b68b124 Added ready_max_logout campaign/user setting and routing_prefix server setting 
git-svn-id: svn://192.168.202.10@2732 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-16 21:23:00 +00:00
mattf 47703e1a1e Added IP Lists feature, allowing creating of lists of IP Addresses that can 
be used as whitelists on a User Group basis for Agent, Admin and API
 web resources.

git-svn-id: svn://192.168.202.10@2726 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-04-10 02:30:33 +00:00
mattf 5eed8b273c Added USER_CUSTOM_ options to campaign custom callerID setting to allow for 
custom caller IDs to be used per agent in MANUAL and INBOUND_MAN modes

git-svn-id: svn://192.168.202.10@2715 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-27 21:10:56 +00:00
mattf c5a734ccf6 Added Drop Lists feature, allowing you to add new leads to a list built from 
DROP calls from inbound groups on a scheduled basis.

git-svn-id: svn://192.168.202.10@2714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-27 19:56:06 +00:00
mattf 0715b34f25 Added pause code time limits warning feature 
git-svn-id: svn://192.168.202.10@2709 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-21 16:16:45 +00:00
mattf 7388e3d481 Added CHAT option to Inbound Queue No Dial campaign setting to prevent 
outbound auto-dialing if a chat is waiting for an agent

git-svn-id: svn://192.168.202.10@2702 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-14 18:32:14 +00:00
mattf efef4d5a2f Added campaign agent_xfer_validation option and ingroup populate_state_areacode option 
git-svn-id: svn://192.168.202.10@2698 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-09 20:54:47 +00:00
mattf f397b629c9 Added admin Automated Reports section, allowing easier web configuration of scheduled reports being sent by Email or FTP. 
git-svn-id: svn://192.168.202.10@2695 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-05 04:34:52 +00:00
mattf 28185fa529 Expanded required custom fields types 
git-svn-id: svn://192.168.202.10@2694 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-03 17:10:04 +00:00
mattf 8a8494bcbb Added validation that sounds web dir exists for audio store and non-agent API 
Enabled required custom list fields with INBOUND_ONLY option

git-svn-id: svn://192.168.202.10@2693 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-02 18:26:42 +00:00