ViciDial/agc_2-X
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8113ebeedbcaffa1ae3ebd37201a02fdd29e7c31
Commit Graph
614 Commits
Author SHA1 Message Date
mattf 8113ebeedb Added the ability for customers to be able to enter a new phone number to be 
called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)

git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-06 15:26:23 +00:00
mattf 6241eb7344 Added campaign features for Dead Call Trigger. Allowing an audio alert to be sent to an agent and/or a back-end URL to be submitted when an agent has been in a dead call for X number of seconds. 
git-svn-id: svn://192.168.202.10@2999 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-11 21:51:32 +00:00
mattf d39c99ab06 Added Manual Dial Routing Initiated Recording, must enable setting at the campaign level and have a 0 recording delay. 
git-svn-id: svn://192.168.202.10@2989 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-23 00:58:08 +00:00
mattf 725c2c6483 Added In-Group option for Enter In-Group URL, which can send a URL request when a caller enters an In-Group right before the system looks for an agent to send the call to. 
git-svn-id: svn://192.168.202.10@2987 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-21 10:08:40 +00:00
mattf 6c7af512a5 Added In-Group option for Waiting Call On/Off URL, which we added to allow 
clients the ability to automatically control a web-power-switch to turn lights on and off if there are any calls waiting in an In-Group.

git-svn-id: svn://192.168.202.10@2984 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-20 12:04:51 +00:00
mattf fe04f0bba9 Added per-user options for maximum number of outbound manual dial hopper calls per-hour and per-day. 
git-svn-id: svn://192.168.202.10@2980 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-13 04:08:35 +00:00
mattf 7a89a7acd6 Rewrote HELP display in web admin screens to function as database-driven 
javascript popup.

git-svn-id: svn://192.168.202.10@2979 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-12 16:09:11 +00:00
mattf b22e0bb335 Added SWITCH custom field type to put buttons on the agent FORM to allow for 
the form to be switched while on an active call.

git-svn-id: svn://192.168.202.10@2976 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-07 06:11:44 +00:00
mattf 428255ca84 Added In-Group option to override the Park Music-on-Hold. 
git-svn-id: svn://192.168.202.10@2975 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-30 23:09:46 +00:00
mattf 0092f2c3e2 Added in-group populate_lead_source, populate_lead_vendor settings 
git-svn-id: svn://192.168.202.10@2973 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-24 20:14:01 +00:00
mattf cda1fec0dd Added Dispo URL Filter feature 
git-svn-id: svn://192.168.202.10@2964 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-12 03:19:07 +00:00
mattf 2ef52550a1 Added pause code manager approval option, requires a manager to approve a 
specific flagged pause code before the agent is allowed to use it in their agent screen.
Added switch lead log entry display to modify lead admin page

git-svn-id: svn://192.168.202.10@2963 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-11 17:18:42 +00:00
mattf b45ac55ffa Added options to update_campaign, add_user, update_phone in Non-Agent API 
Added function update_did to Non-Agent API

git-svn-id: svn://192.168.202.10@2959 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-31 21:29:15 +00:00
mattf 397ad60e37 Added code for LOCALFQDN conversion to browser-used server URL for webform and script iframes 
git-svn-id: svn://192.168.202.10@2952 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-27 18:14:03 +00:00
mattf 123decb221 Added feature to allow for bulk change of campaign and in-group ranks and 
grades in the User Modify page.
Added "Admin Lead Source ID Display" System Settings option to allow Modify
 Lead page modification of Source ID field, and display in hopper list.

git-svn-id: svn://192.168.202.10@2940 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-11 04:35:19 +00:00
mattf e01d498653 Added campaign option "Script on top of Dispo" to allow the agent screen 
script tab to cover the dispo screen after hanging up the customer to
 allow for Agent-API-enabled IFRAMEs to control the agent dispo process.

git-svn-id: svn://192.168.202.10@2939 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-06 22:24:17 +00:00
mattf 6cebbbcf5b Added NO_READY option for no_agent_no_queue in-group feature, issue #1046 
git-svn-id: svn://192.168.202.10@2923 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 15:26:43 +00:00
mattf 8ca0300241 Added CID Groups, allowing for groups of caller IDs to be defined by state 
or areacode

git-svn-id: svn://192.168.202.10@2917 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-15 18:26:33 +00:00
mattf 54e82a201a Added basic GDPR features for lead activity download and delete. 
git-svn-id: svn://192.168.202.10@2915 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-13 21:18:12 +00:00
mattf 5fccd05871 Added Outbound Lead Source Report 
git-svn-id: svn://192.168.202.10@2912 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-11 16:29:38 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf d2019971ab Added inbound_no_agents_no_dial campaign options 
git-svn-id: svn://192.168.202.10@2898 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 05:08:15 +00:00
mattf 896e2acc5e Added anyone_callback_inactive_lists system setting and functionality 
git-svn-id: svn://192.168.202.10@2889 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-12 00:03:05 +00:00
mattf b1d3549fcb Added next_dial_my_callbacks campaign option 
git-svn-id: svn://192.168.202.10@2881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-09 03:31:03 +00:00
mattf 52153180dd Added housecleaning code for admin web 
git-svn-id: svn://192.168.202.10@2879 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-30 04:21:18 +00:00
mattf 55a84094f2 Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf aaf022287a Added Agent Screen Time Report campaign option, to display agent time statistics in the agent screen for the current day. 
git-svn-id: svn://192.168.202.10@2865 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 08:16:18 +00:00
mattf 1495b248b7 Added dispo_change_status.php script to allow changing of a lead's status to a different status after it has been dispositioned as a specified status a set number of times 
git-svn-id: svn://192.168.202.10@2862 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-28 17:01:04 +00:00
mattf 1b066679ac Added ability to display inbound email messages in Script tab scripts 
git-svn-id: svn://192.168.202.10@2861 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-26 19:21:12 +00:00
mattf 3a8a873b6c Added campaign option to allow agents to pause the Manual Dial Auto Next feature 
git-svn-id: svn://192.168.202.10@2860 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 20:03:40 +00:00
mattf ff0ebcd509 Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day 
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 17:07:47 +00:00
mattf b0911d00bf Added the ability to include duplicate custom text fields in a custom fields 
form in the agent screen.

git-svn-id: svn://192.168.202.10@2855 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-17 06:52:37 +00:00
mattf 300ce5380f Added new Real-Time Whiteboard multi-report 
git-svn-id: svn://192.168.202.10@2848 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-28 13:36:05 +00:00
mattf 5cbe720eee Added scheduled_callbacks_email_alert campaign option 
git-svn-id: svn://192.168.202.10@2842 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-19 02:12:27 +00:00
mattf 599632f1db Added webphone_layout option to phones and user groups 
git-svn-id: svn://192.168.202.10@2840 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-11 19:35:55 +00:00
mattf 1e27a05022 Added DID System-wide filter option to System Settings 
Added DNC.COM inbound number filtering with DNCcom_inbound_filter.php

git-svn-id: svn://192.168.202.10@2821 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-25 17:29:30 +00:00
mattf efc974d2c7 Added note about required version of Perl module Net Telnet 3.0.4. Must upgrade if using version older than April 21, 2013. 
Disabled telnet logging in two of the new AMI2 scripts

git-svn-id: svn://192.168.202.10@2818 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 22:36:21 +00:00
mattf 7c00875818 Added option for Auto-inactive of expired lists 
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 12:28:02 +00:00
mattf e8529862fe Added Agent Inbound Status Summary Report 
git-svn-id: svn://192.168.202.10@2813 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-13 13:09:41 +00:00
mattf 4b13bf13e9 Added Inbound DID Summary Report 
git-svn-id: svn://192.168.202.10@2811 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-29 01:09:07 +00:00
mattf 538b70493e Added system setting to allow Lead Management admin utilities to handle 
active lists.
Changed Advanced Lead Management tool to allow you to select multiple lists.
Added HTML display option to several reports

git-svn-id: svn://192.168.202.10@2806 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-19 15:34:05 +00:00
mattf b047a748dc Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio 
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-17 17:34:09 +00:00
mattf b4a584cbc8 Added AST_agent_wait_check.pl script to send out emails if there are agents 
waiting more than X seconds, configurable through a Settings Container.

git-svn-id: svn://192.168.202.10@2798 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-30 13:25:09 +00:00
mattf e095721294 Added URL logging of Agent Screen Webform button clicks and URLs 
git-svn-id: svn://192.168.202.10@2788 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-10 22:09:36 +00:00
mattf a6fc7886bf Added logging and notification of 3-way call hung up in agent screen, Issue #1024 
git-svn-id: svn://192.168.202.10@2787 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-09 15:58:24 +00:00
mattf daab6a9af9 Changed password fields to allow up to 100 character passwords. Also changed 
password recommendations to emphasize length over complexity.

git-svn-id: svn://192.168.202.10@2782 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-24 01:45:41 +00:00
mattf 99cd88a561 Added DIAL status for manual dial agent calls that have not been answered in Real-Time Report and Non-Agent API functions 
git-svn-id: svn://192.168.202.10@2780 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-15 04:37:47 +00:00
mattf cee52889a0 Added basic one-way Cross-Cluster-Communication feature 
Added ccc_lead_info API function
If phone entry fullname and cidnumber are empty, don't populate a callerid conf line in ADMIN_keepalive_ALL.pl script

git-svn-id: svn://192.168.202.10@2776 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-09 20:13:55 +00:00
mattf 559c7a2c6a Added Add-to-hopper options to update_lead function in the Non-Agent API 
git-svn-id: svn://192.168.202.10@2768 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-01 12:43:23 +00:00
mattf eabd28b7ef Added Agent Events Push features 
git-svn-id: svn://192.168.202.10@2764 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-31 13:38:33 +00:00