Commit Graph
64 Commits
Author SHA1 Message Date
mattf 97cf629d70 Added several security changes to the agent interface, including freezing a user's account for 15 minutes after 10 failed login attempts.
Changed all of the admin scripts from using the PHP ereg functions to preg. This is a requirement for moving to PHP6 where ereg functions are  depricated. This will also have the benefit of speeding up those scripts because preg is supposed to be more efficient and faster than ereg.
Added recording_id to the available fields for the dispo call url feature
Added pause code to the agent_status non-agent api function output

git-svn-id: svn://192.168.202.10@1994 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-06-15 16:08:13 +00:00
mattf 4eb3174583 Added ability to use .agi scripts in Call Menu prompt. Also added cm_date.agi script to say date with options
Converted ereg to preg in the agc agent interface PHP scripts

git-svn-id: svn://192.168.202.10@1945 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-03-28 04:52:48 +00:00
mattf 666a583b24 Added BETA support for Asterisk 1.8 with vicidial. To download a version of Asterisk 1.8, go to:
http://downloads.vicidial.com/beta-apps/

git-svn-id: svn://192.168.202.10@1917 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-01-20 17:41:26 +00:00
mattf 57bdd4e2d8 Added QueueMetrics Socket-send function for custom queue_log record sending
git-svn-id: svn://192.168.202.10@1879 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-21 02:19:31 +00:00
mattf ce77ca9339 Added vicidial_dial_log outbound call logging
git-svn-id: svn://192.168.202.10@1854 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-08-31 21:19:27 +00:00
mattf b6a201f6b0 Added recording and webserver functions to the agent API
git-svn-id: svn://192.168.202.10@1847 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-08-10 12:31:28 +00:00
mattf 86a34213ae Added queuemetrics_pe_phone_append option
git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-06-27 05:03:56 +00:00
mattf c32946d89f Several fixes and small changes to QM queue_log logging
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-25 05:50:23 +00:00
mattf 079613d7db Changed CIDname for 3way calls
git-svn-id: svn://192.168.202.10@1556 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-26 02:59:40 +00:00
mattf b44c4b625e Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park.
Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.

git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-08 06:27:05 +00:00
mattf 9199e08484 Added ability to change users' in-group settings from the in-group modification screen in bulk.
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-25 01:17:14 +00:00
mattf cb2ab00b45 Added scroll to agent interface to go back to the top of the screen if selecting from a long list of statuses
git-svn-id: svn://192.168.202.10@1537 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-14 10:49:06 +00:00
mattf 4fe81d44ed Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-04 20:32:13 +00:00
mattf 33ed89564e Added customer 3way hangup logging options to campaigns which will log if and how far into the 3-way call a customer has hung-up
git-svn-id: svn://192.168.202.10@1516 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-08 16:13:14 +00:00
mattf 521a84606a Added Transfer Presets to Campaigns allowing many dial presets for agent interface transfer-conf frame, new Campaigns sub-menu for Presets created, also reporting added on presets calling stats
Added ability on a per-campaign basis to hide the Number-to-Dial field in the transfer-conf frame

git-svn-id: svn://192.168.202.10@1501 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-15 04:21:24 +00:00
mattf e5366d85e6 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-28 02:26:51 +00:00
mattf f5f59f6eaa Added manual dial override as campaign option
Added agent blind monitoring alert campaign options
Added inbound custom call id display options
Added optional phone codec settings
Added ability to block user information in the real-=time report by viewing user
Update Italian agent build in trunk

git-svn-id: svn://192.168.202.10@1417 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-04-25 06:03:36 +00:00
mattf d37aff908f Fixed answering machine message issues(requires extensions.conf change)
Fixed inbound next-call-route issue

git-svn-id: svn://192.168.202.10@1387 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-03-27 13:10:22 +00:00
mattf 7148cbce47 Added Initial Queue Position logging on inbound calls and a summary of this to the Inbound report
git-svn-id: svn://192.168.202.10@1277 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-14 15:16:59 +00:00
mattf 8b192b433f Added Consultative checkbox to a newly redesigned transfer-conf panel in vicidial.php
Added Delete Voicemail After Email option to voicemail accounts

git-svn-id: svn://192.168.202.10@1272 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-06 05:53:23 +00:00
mattf 9a81ee5844 For QM, changed outbound calls from ENTERQUEUE to CALLOUTBOUND in queue_log entries
git-svn-id: svn://192.168.202.10@1259 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-12 16:41:48 +00:00
mattf e543939df4 Added List override options for callerID, answering machine message and drop inbound group
git-svn-id: svn://192.168.202.10@1238 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-29 10:44:45 +00:00
mattf 11a219264f Added second web form option for in-groups and campaigns
Changed answering machine message to a prompt field and added TTS option
Added waitforsilence options to campaign screen

git-svn-id: svn://192.168.202.10@1228 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-17 00:50:45 +00:00
mattf 384b97eb67 Fixed minor logging bug in manager_send.php
Added AST_GROUP_ALIASstats.php report

git-svn-id: svn://192.168.202.10@1226 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-14 15:38:03 +00:00
mattf bd939cfaf2 Fixes for parked calls in vicidial.php
git-svn-id: svn://192.168.202.10@1223 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-09 13:25:20 +00:00
mattf d4aef7ba9e Security fixes in PHP scripts for non-latin setting systems
git-svn-id: svn://192.168.202.10@1123 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-22 09:14:08 +00:00
mattf 81dd845a8a Added restriction to not allow dialing other agent sessions using manual dial in ViciDial agent screen
git-svn-id: svn://192.168.202.10@1114 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-11 14:22:20 +00:00
mattf 9c851d4070 Changed all PHP tags to long tags
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-08 12:08:02 +00:00
mattf 11726569f1 Fixed several small bugs related to agent interface(logging and recording) as well as conf file generation bugs in admin.php
git-svn-id: svn://192.168.202.10@1079 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-20 08:37:52 +00:00
mattf 6463253fab Added group aliases to allow selecting of callerID for manual and 3way calls
Added agent-specific in-group and campaign web variables

git-svn-id: svn://192.168.202.10@1067 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-06 16:14:14 +00:00
mattf 2d4b4edd1b forgot to comment in files for last commit
git-svn-id: svn://192.168.202.10@1066 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-03 16:45:28 +00:00
mattf 8bed9a7d76 Fixed rare bug with manual dial calls and using PRIs where live calls could be hung up
git-svn-id: svn://192.168.202.10@1065 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-03-03 16:38:16 +00:00
mattf a80a2734f6 fixes for database deadlocks added to vicidial agent interface scripts
added mysql logging to AGI VDAD scripts

git-svn-id: svn://192.168.202.10@996 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-05 09:53:23 +00:00
mattf 50786bbf36 added option for 3way calling dial prefix to campaigns
added full mysql error logging to vicidial agent web interface

git-svn-id: svn://192.168.202.10@995 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-11-04 08:27:55 +00:00
mattf bfb1d71ae0 Added agi-AGENT_dial_in.agi script to allow for agent dial-in to vicidial sessions.
bug fixes in CLOSER report and agent PHP scripts

git-svn-id: svn://192.168.202.10@987 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-23 08:31:31 +00:00
mattf 78aa22cc19 more queue_log fixes in vicidial.php, vdc_db_query.php and manager_send.php
git-svn-id: svn://192.168.202.10@980 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-20 19:03:28 +00:00
mattf 85ca6f7e6b fixes for manual dial leave 3-way conferences issues
git-svn-id: svn://192.168.202.10@976 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-13 22:26:53 +00:00
mattf ecfe4842e2 fixed manual dial consultative transfer bugs in agc folder scripts
git-svn-id: svn://192.168.202.10@963 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-11 20:12:44 +00:00
mattf 5ba01f7292 added ability to specify the callerid of an outbound conference call within vicidial.php
reworked VICIDIAL fronter/closer transfers to be more reliable on high-load systems

git-svn-id: svn://192.168.202.10@959 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-10 19:30:48 +00:00
mattf 85945f643d fixed bug in vicidial.php and manager_send.php that could cause shared sessions
git-svn-id: svn://192.168.202.10@956 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-10-02 23:09:18 +00:00
mattf 0115f559b0 rewrote leave-3way call functionality in vicidial.php for external calls
added more conferences and made some changes to the default extensions.conf files

git-svn-id: svn://192.168.202.10@951 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-09-15 22:01:26 +00:00
mattf df5a26041f in branch and trunk changed admin_modify_lead.php comments field to TEXTAREA
in trunk fixed recording_log vicidial_id logging issues in vicidial.php/manager_send.php/vdc_db_query.php

git-svn-id: svn://192.168.202.10@932 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-08-07 07:02:57 +00:00
mattf 4ef83ca186 some minor database changes
changes to vicidial.php and helper apps to link recording_log entries to vicidial_log and vicidial_closer_log entries.

git-svn-id: svn://192.168.202.10@911 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-08 03:42:00 +00:00
mattf 4a44e08def moved the seconds field in vicidial.php
added API functions for hangup and dispo to agent interface
added campaign option for queue calls waiting count

git-svn-id: svn://192.168.202.10@906 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-07-04 03:02:50 +00:00
mattf ff5360862e added new closer/inbound service level report
started work on timeclock feature, added auto-generate UserIDs and shifts to admin.php

git-svn-id: svn://192.168.202.10@864 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-05-16 09:25:09 +00:00
mattf 023b83fec4 made several changes to UTF8 compatibility for internationalization.
better importing/display of non-latin leads
rewriting of UTF8 database commands for scripts
updating of docs
building of language builds for 2.0.4 branch
addition of vicidial_it Italian Administration it_language_admin.txt and build

git-svn-id: svn://192.168.202.10@848 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-04-29 08:32:42 +00:00
mattf d060d717ba bug fix for agi-VDAD_ALL_inbound.agi for fewest calls
bug fixes for manual dial transfers to closer

git-svn-id: svn://192.168.202.10@821 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-04-02 05:46:22 +00:00
mattf 7e11962fc1 Changed license to AGPLv2
Added VICIDIAL_fix_lead_statuses.pl script

git-svn-id: svn://192.168.202.10@788 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-03-10 08:02:30 +00:00
mattf 88138f0215 fixed closer-type lookup in manager_send.php
git-svn-id: svn://192.168.202.10@705 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-11-03 20:00:50 +00:00
mattf 6de5edd4b0 several small changes to fix a bug with fronter/closer calls where the vicidial_auto_calls record would get deleted during the transfer resulting in some strange effects
git-svn-id: svn://192.168.202.10@599 3d104415-ff17-0410-8863-d5cf3c621b8a
2007-04-24 15:15:44 +00:00