ViciDial/agc_2-X
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a299df967581b05863cb8d040e78256bdcda07cf
Commit Graph
503 Commits
Author SHA1 Message Date
mattf c2d7764b64 Added scheduled_callbacks_count feature to campaigns to define if all active or only live triggered callbacks count is shown to the agent 
git-svn-id: svn://192.168.202.10@1413 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-20 14:26:28 +00:00
mattf 5291643270 Added list name and list description as script variables in the agent interface 
Added CallerIDname extension append option to trunk

git-svn-id: svn://192.168.202.10@1407 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-15 03:01:41 +00:00
mattf 308dff1c4d added campaign override for QM callstatus option 
git-svn-id: svn://192.168.202.10@1402 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-06 03:20:43 +00:00
mattf 715ed94231 Added queuemetrics_callstatus option 
Added full logging of user campaign/ingroup rank settings in user modify function

git-svn-id: svn://192.168.202.10@1400 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-05 18:58:17 +00:00
mattf 72323b0b48 added Agent Choose Blended option to agent interface 
git-svn-id: svn://192.168.202.10@1392 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-01 12:02:59 +00:00
mattf 7ae5b43da1 added remote agent extension groups feature 
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-20 15:33:40 +00:00
mattf 3e0261c503 Added agent_fullscreen User Group option for vicidial.php screen 
git-svn-id: svn://192.168.202.10@1377 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-17 17:24:22 +00:00
mattf 1fbbcb58c4 change default custom dialplan for defaultlog in SQL files, no update necessary on production systems 
git-svn-id: svn://192.168.202.10@1375 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-15 17:23:04 +00:00
mattf c3628837c5 Added CallCard report export 
Added agent screen transfer-conf button display options through user Groups

git-svn-id: svn://192.168.202.10@1369 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-13 06:17:41 +00:00
mattf 5833ec44f4 Added Call Card minute balance feature set, see CALLCARD.txt for more info 
git-svn-id: svn://192.168.202.10@1367 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-12 15:54:03 +00:00
mattf 77a2d6e79c Added queuemetrics_loginout option in system settings 
git-svn-id: svn://192.168.202.10@1364 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-09 11:31:41 +00:00
mattf 43662c2863 Changed real-time report to default to inbound=Yes 
added scheduled callbacks alert option to campaigns

git-svn-id: svn://192.168.202.10@1357 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-03 03:20:01 +00:00
mattf 831c5879e2 Added dccsv43 lead loading format 
Added ability to use security_phrase as a custom CID field per lead

git-svn-id: svn://192.168.202.10@1344 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-21 17:06:32 +00:00
mattf a5903e4d42 Added custom dialplan entries for Servers and System Settings 
git-svn-id: svn://192.168.202.10@1343 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-20 19:24:29 +00:00
mattf 2da079c225 Added agent call log view and dispo log file entry option 
git-svn-id: svn://192.168.202.10@1341 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-20 17:16:32 +00:00
mattf c8c322e5cd updated language builds 
release 2.2.0rc5 flagged

git-svn-id: svn://192.168.202.10@1339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-17 03:42:45 +00:00
mattf 7ba813a4ce Added vdc_script_notes.php for script tab call notes and appointment setting 
git-svn-id: svn://192.168.202.10@1337 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-16 04:21:08 +00:00
mattf 60f30a80cb Added ability to have a webphone in an IFRAM in the agent browser 
git-svn-id: svn://192.168.202.10@1324 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-01 06:48:30 +00:00
mattf fa86f1a433 Added ignore_list_script_override option for in-groups 
git-svn-id: svn://192.168.202.10@1323 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-27 21:17:21 +00:00
mattf 54dcb9b4bf Added Vtiger/ViciDial role/user_level customization on sync 
git-svn-id: svn://192.168.202.10@1321 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-27 11:21:51 +00:00
mattf 4fb0104c0f DB fix for last commit 
git-svn-id: svn://192.168.202.10@1315 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-24 03:38:08 +00:00
mattf de21f6cbd8 deactivated the SO agent search option, replaced it with LO 
Changed "After hours", "No agent no queue" and "drop timeout reached" DROPs to use AFTHRS/NANQUE/TIMEOT statuses respectively
Added an option to record calls that enter through a DID until they end or enter an in-group queue
Added ability to have AGENTDIRECT calls that drop go to user's defined voicemail box

git-svn-id: svn://192.168.202.10@1314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-24 03:17:14 +00:00
mattf 6839770854 fixes for bugs 248, 274 all related to manual dialing and DEAD call logging and disconnect/busy logging for manual dial calls 
git-svn-id: svn://192.168.202.10@1301 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-09 20:13:59 +00:00
mattf d8269d9afe updated Dutch agent translation 
fixed bug 272, changes made to the database schema

git-svn-id: svn://192.168.202.10@1299 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-09 04:16:02 +00:00
mattf 988c8e48bf set versions for trunk to 2.4b0.5 
git-svn-id: svn://192.168.202.10@1298 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-08 03:47:51 +00:00
mattf 7e0847c42d set versions for 2.2.0rc1 in preparation for branch 
git-svn-id: svn://192.168.202.10@1296 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-08 03:30:50 +00:00
mattf b090113903 Added three more transfer-conference number-to-dial presets, and ListID override options 
Added Dispo Call URL, allows back-end call to a web page or URL when agent dispos a call
Added log rolling archive script to automatically move logs into archive tables monthly

git-svn-id: svn://192.168.202.10@1291 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-04 06:51:18 +00:00
mattf 9024491595 Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call. 
Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch

git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-29 17:04:26 +00:00
mattf 7148cbce47 Added Initial Queue Position logging on inbound calls and a summary of this to the Inbound report 
git-svn-id: svn://192.168.202.10@1277 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-14 15:16:59 +00:00
mattf f7e85bd029 Added CRM Login Popup to campaign settings to allow for a custom window to be opened on agent login, optionally using agent and campaign variables 
Added 5 custom fields to the user settings
Added st* functions to agent api

git-svn-id: svn://192.168.202.10@1276 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-13 01:03:54 +00:00
mattf a79154a890 Fixed campaign_logindate and added campaign_calldate field 
Added exception for campaigns to generate stats even if MANUAL or INBOUND_MAN with no auto-dialing

git-svn-id: svn://192.168.202.10@1274 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-07 04:43:41 +00:00
mattf 8b192b433f Added Consultative checkbox to a newly redesigned transfer-conf panel in vicidial.php 
Added Delete Voicemail After Email option to voicemail accounts

git-svn-id: svn://192.168.202.10@1272 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-06 05:53:23 +00:00
mattf 47c886c73e Added Recording Filename and Recording ID as agent Script variables 
git-svn-id: svn://192.168.202.10@1271 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-05 05:23:54 +00:00
mattf 068c58571e Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen. 
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-01 06:39:15 +00:00
mattf cfe2c3ad44 Changed iax secret for servers to be defined in web interface. 
***see UPGRADE doc for important changes you need to make***
Fixed AGENTDIRECT no-agent-no-queue bug

git-svn-id: svn://192.168.202.10@1266 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-25 14:24:22 +00:00
mattf d2a3b3019b Fixing of issues with blended campaigns and outbound autodialing 
git-svn-id: svn://192.168.202.10@1264 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-25 01:34:52 +00:00
mattf be4e2b2743 - Added agi-NVA_recording.agi script to allow for logging and recording of phone dialed calls 
- Added MIX directory auto mixing option to CRON audio step 1
- Added outbound callerIDnumber to DROP and other AGI transfers for in-groups
- Changed called_count to increment on alt-dial calls
- Fixed variable mis-assignment in several AGI and bin scripts
- Fixed Pause code issue with QueueMetrics

git-svn-id: svn://192.168.202.10@1254 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-09 07:56:44 +00:00
mattf 527dd66675 DB changes for last commit 
git-svn-id: svn://192.168.202.10@1253 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-10-31 17:26:07 +00:00
mattf e437e94db0 Added AREACODE DNC option 
git-svn-id: svn://192.168.202.10@1250 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-10-27 10:48:07 +00:00
mattf beb7c91248 Added ability to use Remote Agents with all inbound next-agent-call settings 
Added ability to use DNCC and DNCL as Auto-Alt-Dial statuses
Fixed DNC scrubbing under some auto-alt-dial circumstances
Other small bug fixes

git-svn-id: svn://192.168.202.10@1245 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-10-20 10:03:39 +00:00
mattf b4b0caa5c9 added agent-selectable territories option to vicidial.php 
git-svn-id: svn://192.168.202.10@1241 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-10-12 07:56:15 +00:00
mattf e543939df4 Added List override options for callerID, answering machine message and drop inbound group 
git-svn-id: svn://192.168.202.10@1238 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-29 10:44:45 +00:00
mattf 260144515e Changed WEBFORM links in vicidial.php to use window.open instead of traditional links due to IE7 issue 
Added stand-alone voicemail accounts configurable through admin.php
cleanup of admin.php code to fit standard

git-svn-id: svn://192.168.202.10@1235 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-21 02:14:33 +00:00
mattf 11a219264f Added second web form option for in-groups and campaigns 
Changed answering machine message to a prompt field and added TTS option
Added waitforsilence options to campaign screen

git-svn-id: svn://192.168.202.10@1228 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-17 00:50:45 +00:00
mattf 384b97eb67 Fixed minor logging bug in manager_send.php 
Added AST_GROUP_ALIASstats.php report

git-svn-id: svn://192.168.202.10@1226 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-14 15:38:03 +00:00
mattf 3d02e5e189 Added DEAD call time logging and agent notification of call hangup 
Added cross-listing linking of DIDs, Call Menus and In-groups in admin.php
Changed the audio store to work by server names

git-svn-id: svn://192.168.202.10@1221 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-08 16:10:35 +00:00
mattf 9c4867abdd Added list ID to list update process and DB, as well as allowing for multiple results 
git-svn-id: svn://192.168.202.10@1218 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-07 10:41:03 +00:00
mattf fd6874b422 database updates for web-configurable music on hold 
git-svn-id: svn://192.168.202.10@1214 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-04 10:51:14 +00:00
mattf 319c92d0cf added list agent script override 
fixed minor bugs

git-svn-id: svn://192.168.202.10@1211 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-08-28 04:26:33 +00:00
mattf c0bbceebb6 Changed drop_call_seconds to allow for immediate drop on outbound calls to go to drop inbound group. 
git-svn-id: svn://192.168.202.10@1201 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-08-11 09:13:45 +00:00