mattf
ad4537e30f
Added ability to modify scheduled callback dates and comments in the Admin Modify Lead screen
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git-svn-id: svn://192.168.202.10@1557 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-28 00:48:31 +00:00
mattf
079613d7db
Changed CIDname for 3way calls
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git-svn-id: svn://192.168.202.10@1556 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-26 02:59:40 +00:00
mattf
e88bfe6b8e
Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API
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git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-24 22:15:28 +00:00
mattf
26277368de
Fixed minor parked call manual dial bug
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git-svn-id: svn://192.168.202.10@1554 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-23 09:45:09 +00:00
mattf
ad97a346af
Added optional agi-set_variables.agi script for setting of channel variables before dialing calls
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git-svn-id: svn://192.168.202.10@1553 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-18 20:01:25 +00:00
mattf
9c51d7c93d
fixed rare NANQUE admin.php bug
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git-svn-id: svn://192.168.202.10@1552 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-18 19:05:55 +00:00
mattf
40750b6676
in VDautodial script, changed DEAD state agents to not be dialable for
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added variable webphone iframe size option
git-svn-id: svn://192.168.202.10@1551 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-18 04:03:34 +00:00
mattf
1e86c081ed
added delete of callbacks and custom field entries when using non-agent-api delete lead function
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git-svn-id: svn://192.168.202.10@1550 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-17 16:22:02 +00:00
mattf
25eec92468
updated Greek agent build in trunk
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git-svn-id: svn://192.168.202.10@1549 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-17 14:10:53 +00:00
mattf
8c89d849d3
Added more options for the concurrent transfer limit campaign setting
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git-svn-id: svn://192.168.202.10@1548 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-15 19:00:22 +00:00
mattf
2d5199f536
minor sort added in in-group users list
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git-svn-id: svn://192.168.202.10@1547 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-12 22:52:29 +00:00
mattf
5afa4b038a
Added campaign feature to automatically adjust the hopper level to the dialing rate and the number of active agents, also added a trim feature to make sure the hopper is not filled too much
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Added source field to the vicidial_hopper table
git-svn-id: svn://192.168.202.10@1546 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-12 21:18:56 +00:00
mattf
2662cd79f1
fixed minor AMD bug in TTS filtering
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git-svn-id: svn://192.168.202.10@1545 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-12 20:52:54 +00:00
mattf
a76a368474
Fixed small bug in outbound report
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git-svn-id: svn://192.168.202.10@1544 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-12 14:11:02 +00:00
mattf
b44c4b625e
Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park.
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Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.
git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-08 06:27:05 +00:00
mattf
4967e55653
Added CALL_URL_FEATURES.txt doc to detail webform, call start/dispo url and other related features
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git-svn-id: svn://192.168.202.10@1542 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-01 11:41:47 +00:00
mattf
2cae8338f5
update of Spanish and Italian language builds
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git-svn-id: svn://192.168.202.10@1541 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-28 02:44:41 +00:00
mattf
ee90f2d4a0
fixed issue with ingroup agent settings
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git-svn-id: svn://192.168.202.10@1540 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-28 00:44:48 +00:00
mattf
9199e08484
Added ability to change users' in-group settings from the in-group modification screen in bulk.
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Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions
git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-25 01:17:14 +00:00
mattf
6b0f3a0841
Fixed firefox plugin installation bug
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git-svn-id: svn://192.168.202.10@1538 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-14 11:51:27 +00:00
mattf
cb2ab00b45
Added scroll to agent interface to go back to the top of the screen if selecting from a long list of statuses
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git-svn-id: svn://192.168.202.10@1537 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-14 10:49:06 +00:00
mattf
1e18ecc983
Added the ViciDial Web Dial Firefox web browser plugin, that allows right-click selection dialing of phone numbers on web pages to a logged-in ViciDial Agent session.
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git-svn-id: svn://192.168.202.10@1536 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-08 19:54:03 +00:00
mattf
d5e2db78e1
Added In-Group options for Estimated Hold Time Minimum, which can replace the "15 seconds" minimum accouncement with an announcement of your choosing
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Added a campaign option for Manual Preview Dial, to enable or disable that manual dial option, as well as allowing or disallowing for the SKIP lead option.
Added two new recording filename variable options: VENDORLEADCODE, LEADID
Raised limits on several agent interface lists(statuses, ingroups,etc...)
git-svn-id: svn://192.168.202.10@1535 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-08 08:37:16 +00:00
mattf
91d1307488
Added generic custom column headers for custom fields when downloading ALL-LISTS in list_download.php
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git-svn-id: svn://192.168.202.10@1534 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-05 01:09:51 +00:00
mattf
4fe81d44ed
Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context
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Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent
git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-04 20:32:13 +00:00
mattf
1bbdb46b5e
Added full name display to call log display in agent interface
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git-svn-id: svn://192.168.202.10@1532 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-01 18:52:23 +00:00
mattf
42416657ee
Added "Add Lead URL" feature to in-groups, it will send a web get out as soon as a lead is created by the inbound process.
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Added custom fields export to the ALL-LISTS function of the lists download script
git-svn-id: svn://192.168.202.10@1531 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-30 01:11:02 +00:00
mattf
4c14f510d2
Moved Realtime Block User Info user setting into the new ADMIN REPORT OPTIONS section in admin.php
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git-svn-id: svn://192.168.202.10@1530 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-28 20:35:34 +00:00
mattf
a868d64f65
AST_conf_update.pl Changed from hard-coded 60 minute limit to servers.vicidial_recording_limit
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git-svn-id: svn://192.168.202.10@1528 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-28 19:07:12 +00:00
mattf
4e6912b87c
updated phone codes data and update instructions
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git-svn-id: svn://192.168.202.10@1527 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-28 18:57:02 +00:00
mattf
60d4912d6a
Added file-prefix-filter option CLI option to the CLI lead loader
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git-svn-id: svn://192.168.202.10@1526 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-28 15:51:52 +00:00
mattf
db7a290ebc
Added ability to use Custom List Fields in Web Forms, Scripts and Dispo Call URL entries used by the agent interface
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optimization of webform generation code in vicidial.php
cleanup of asterisk default conf files
several other small fixes
git-svn-id: svn://192.168.202.10@1525 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-28 04:02:00 +00:00
mattf
0c4bf5e66b
Added ALL-LISTS option to list_download.php
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git-svn-id: svn://192.168.202.10@1524 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-24 20:28:13 +00:00
mattf
88579fd67e
Added called_count as an update_lead non-agent-API function
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git-svn-id: svn://192.168.202.10@1523 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-24 18:32:55 +00:00
mattf
6f903b7808
Added list_id output to update_lead no_update output in non agent API
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git-svn-id: svn://192.168.202.10@1522 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-20 06:06:48 +00:00
mattf
ff8ca84d42
Added the Lists Campaign Statuses Report which is a list inventory report, not a calling report. This report will show statistics for all of the lists in the selected campaigns.
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git-svn-id: svn://192.168.202.10@1521 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-16 13:32:09 +00:00
mattf
77ecbd1938
Added dispo_move_list.php script which can be used in the Dispo Call URL option for a campaign or in-group, allows for chaning of a list_id for a lead depending on the agent disposition status choice
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git-svn-id: svn://192.168.202.10@1520 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-15 21:10:34 +00:00
mattf
13848cd431
fixed small bug in the change_ingroups function of agc/api.php
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git-svn-id: svn://192.168.202.10@1519 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 19:40:37 +00:00
mattf
60836e245f
Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page.
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For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.
git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 17:56:48 +00:00
mattf
5a73989c69
Several small changes and bug fixes, removed Emergency VDAC clear since it does not do anything anymore
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git-svn-id: svn://192.168.202.10@1517 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-12 12:45:59 +00:00
mattf
33ed89564e
Added customer 3way hangup logging options to campaigns which will log if and how far into the 3-way call a customer has hung-up
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git-svn-id: svn://192.168.202.10@1516 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-08 16:13:14 +00:00
mattf
aa0a5a431f
Changed application limit for lead_id from 9 digits to 10 digits. This does not affect the database limit of lead_id: 4294967295
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git-svn-id: svn://192.168.202.10@1515 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-03 06:29:08 +00:00
mattf
f3e3b13587
Move old data files if downloading new ones in areacode populate script
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git-svn-id: svn://192.168.202.10@1514 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-02 19:40:35 +00:00
mattf
ac232305b0
Added closecallid, xfercallid, agent_log_id as webform and script variables
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git-svn-id: svn://192.168.202.10@1513 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-02 18:27:09 +00:00
mattf
bac910b6b4
Adjusted custom definitions for larger field names in the database
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git-svn-id: svn://192.168.202.10@1512 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-02 16:16:48 +00:00
mattf
2b359a322f
Added initial loading screen while agent interface is loading
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git-svn-id: svn://192.168.202.10@1511 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-02 04:55:06 +00:00
mattf
fe00b00380
Added password strength grading for users, phones and servers. Added ability to force a user password change on the next admin login. Added password default settings to System Settings and added a first login setup screen
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Added Legal notices page
git-svn-id: svn://192.168.202.10@1510 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-02 01:14:14 +00:00
mattf
18bd1e2b44
Allow the changing of the queue priority of an inbound call while the call is in queue
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Changed the example iax.conf and sip.conf to default to context=trunkinbound to prevent unauthenticated calls on insecure phone accounts
git-svn-id: svn://192.168.202.10@1509 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-30 19:33:02 +00:00
mattf
3c6bb1ac3e
Added webphone options for System Key and Dialpad, may not be compatible with all webphones
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Added optional dialplan entries to block 555 number calls
git-svn-id: svn://192.168.202.10@1508 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-27 21:08:04 +00:00
mattf
f46210e3f7
Added sip-silence playbacks before transfers on ALL_inbound script
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git-svn-id: svn://192.168.202.10@1507 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-26 10:47:30 +00:00