mattf
bb5a774690
Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features
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git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-19 18:12:41 +00:00
mattf
4c5ab4a3b6
Added Non-Agent API function for updating leads: update_lead
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Allows for searching by lead_id, vendor_lead_code and phone_number as well as the ability to insert a new lead if no results found. Works with custom fields as well.
git-svn-id: svn://192.168.202.10@1480 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-18 07:42:32 +00:00
mattf
9ea5588dfe
Added ability to run selected reports from a mysql slave server
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Added date links to timeclock detail user links
Added entry_list_id field to vicidial_list for use in defining list that custom fields were associated with
git-svn-id: svn://192.168.202.10@1477 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-13 04:55:34 +00:00
mattf
ba1b9d02d4
added custom fields import ability to the add_lead function in the non-agent API
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git-svn-id: svn://192.168.202.10@1467 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-04 16:38:58 +00:00
mattf
ce0893c44d
fixed non-agent API issue
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fixed links in DID call stats page
git-svn-id: svn://192.168.202.10@1319 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-01-26 15:50:42 +00:00
mattf
83096f5c7c
updated DST schemes for Australia and New Zealand
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git-svn-id: svn://192.168.202.10@1310 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-01-18 11:17:24 +00:00
mattf
811204061e
Added six duplication checking methods to the non-agent API add_lead function
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git-svn-id: svn://192.168.202.10@1281 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-16 09:43:40 +00:00
mattf
d51b7c6a38
Added non-agent API function and Real-time report feature to allow managers to change agent selected in-groups and blended outbound auto-dial state
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git-svn-id: svn://192.168.202.10@1270 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-04 21:15:08 +00:00
mattf
ff001dc726
Replaced all SELECT * MySQL queries with proper field lists. this altered scripts in bin/agi/agc/vicidial
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git-svn-id: svn://192.168.202.10@1268 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-30 04:25:17 +00:00
mattf
e437e94db0
Added AREACODE DNC option
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git-svn-id: svn://192.168.202.10@1250 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-27 10:48:07 +00:00
mattf
260144515e
Changed WEBFORM links in vicidial.php to use window.open instead of traditional links due to IE7 issue
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Added stand-alone voicemail accounts configurable through admin.php
cleanup of admin.php code to fit standard
git-svn-id: svn://192.168.202.10@1235 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-21 02:14:33 +00:00
mattf
a38c85305a
Added Music on hold chooser to in-group screen
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git-svn-id: svn://192.168.202.10@1216 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-04 20:03:12 +00:00
mattf
6c903bc65d
Added RANK and OWNER as fields in vicidial_list, and as sort by options in campaign screen
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Added no-hopper dialing option for MANUAL and INBOUND_MAN campaigns
Added owner dialing for agents to have their own leads, or shared group/territory leads, within a single list and campaign
Added list reset times option to automatically reset lists at pre-set times during the day
Fixed leave-3way-call issue if customer is parked
git-svn-id: svn://192.168.202.10@1189 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-23 19:06:58 +00:00
mattf
6c925fd057
Added no-agent-no-queue options for in-groups
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Added display of in-group name in Real-time report
git-svn-id: svn://192.168.202.10@1166 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-27 10:36:43 +00:00
mattf
d505b44b5f
In In-groups, changed agent alert extension to a filename, changed other prompts to allow more than one audio file with a pipe separating audio files
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git-svn-id: svn://192.168.202.10@1163 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-23 12:08:56 +00:00
mattf
e8fe645678
Added dynamic call routing options content in Call Menus
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Re-labeled several scripts to refrect proper names
git-svn-id: svn://192.168.202.10@1134 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-01 07:51:13 +00:00
mattf
4eb6b57a37
Added live monitoring option through QueueMetrics feature
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git-svn-id: svn://192.168.202.10@1132 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-30 14:13:26 +00:00
mattf
d4aef7ba9e
Security fixes in PHP scripts for non-latin setting systems
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git-svn-id: svn://192.168.202.10@1123 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-22 09:14:08 +00:00
mattf
bf34a4eecc
Added audio store and audio synchronization processes
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Fixed bug in AST_VDadapt.pl script
git-svn-id: svn://192.168.202.10@1115 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-14 10:53:52 +00:00
mattf
9c851d4070
Changed all PHP tags to long tags
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Added Call Menu feature
git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-08 12:08:02 +00:00
mattf
357fe2afb7
added new method for monitoring in realtime screen
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added 4-call-path option for outbound surveys
added text-to-speech ability in outbound survey campaigns
git-svn-id: svn://192.168.202.10@1099 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-04-29 18:24:39 +00:00
mattf
503dfe5013
added agent API functionality for pause/resume and dial a number
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added api log in database
git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-01-20 22:33:45 +00:00
mattf
3900544b99
added campaign-specific DNC feature, affected 11 scripts
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updated docs for new versions
git-svn-id: svn://192.168.202.10@948 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-09-10 05:26:13 +00:00
mattf
c17292ae7e
optimized all AST_CRON_audio handling scripts to be more efficient
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added new minicsv file format for CLI lead loader script
in trunk, added new non-agent API script(add a new lead)
git-svn-id: svn://192.168.202.10@930 3d104415-ff17-0410-8863-d5cf3c621b8a
2008-08-01 04:52:26 +00:00