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Author SHA1 Message Date
mattf c7232efc6c fixed issue with agent alert extension and all-digit audio file names 
git-svn-id: svn://192.168.202.10@1754 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-10 19:29:49 +00:00
mattf 2b0e82aa9d Added ability to block customer information and hide portions of customer phone numbers within the admin interface on a per admin-user basis. 
Many fixes for user group restrictions in admin pages

git-svn-id: svn://192.168.202.10@1753 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-06 16:25:10 +00:00
mattf cc67a90e99 Small changes to allow for field updating in call menus from transfers 
git-svn-id: svn://192.168.202.10@1752 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-05 04:59:32 +00:00
mattf 98c9dc10cd quick fix for add-a-phone issue in admin.php 
git-svn-id: svn://192.168.202.10@1751 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-04 15:26:00 +00:00
mattf 5de342e442 Added "Admin User Group" setting to just about every section of the admin web interface, allowing for more complete administrative access segmentation for different divisions within the same company. 
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.

git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-03 10:40:56 +00:00
mattf ad30f91f0f agent-side, fix for case-sensitive reserved custom fields 
git-svn-id: svn://192.168.202.10@1749 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-25 18:38:10 +00:00
mattf 22fd747724 Fixed case sensitivity on reserved list fields for custom fields 
git-svn-id: svn://192.168.202.10@1748 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-25 18:35:08 +00:00
mattf 200b76f618 Added Scheduled Callback Calltime Block feature 
git-svn-id: svn://192.168.202.10@1747 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-24 18:11:38 +00:00
mattf 0fb089ff95 Added Scheduled Callback Hours Block feature to block USERONLY callbacks from being displayed to an agent within a set number of hours since the callback was set 
git-svn-id: svn://192.168.202.10@1746 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-22 01:55:27 +00:00
mattf 0ed9342564 Fix for manual dial alt dial stuck vac calls 
Fix for FTP cron scripts with transfer limit set

git-svn-id: svn://192.168.202.10@1745 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-21 20:28:47 +00:00
mattf 05ce19738f Added 5 more fields to Contacts 
Added code to help prevent API transfer duplicates
lengthened the web_form_address in admin.php to 9999 characters

git-svn-id: svn://192.168.202.10@1744 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-18 19:42:28 +00:00
mattf c43b89ea66 Added Admin -> Contacts section(must be enabled in System Settings) which allows for system-wide transfer contacts to be used in conjunction with Custom Transfer being set to VIEW_CONTACTS and Enable Transfer Presets set to CONTACTS. Able to be disabled per user. Also can be accessed from a separate database by using the Alt Log settings in System Settings. The purpose of this feature is to be used for a receptionist or operator that needs to transfer calls to non-agents. 
git-svn-id: svn://192.168.202.10@1743 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-16 14:53:29 +00:00
mattf 72a19b7e55 small fix for first server sql 
git-svn-id: svn://192.168.202.10@1742 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-14 19:03:08 +00:00
mattf 67f7caeea9 small changes to ALTERNATE_1 format for export calls report 
git-svn-id: svn://192.168.202.10@1741 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-11 20:19:28 +00:00
mattf 7c05c6e4a9 Added ALTERNATE_1 format to call_report_export.php report 
git-svn-id: svn://192.168.202.10@1740 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-11 01:16:03 +00:00
mattf c7224e22ea Changed survey audio files to allow for multiple files with pipe delimiter 
small fix for remote agent inbound routing

git-svn-id: svn://192.168.202.10@1739 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-10 20:20:27 +00:00
mattf ad5036487b fixes to first_server_install.sql file 
git-svn-id: svn://192.168.202.10@1738 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-10 18:41:36 +00:00
mattf 54eda499ff Changed user and fullname to use non-truncated for output file for agent performance detail report 
git-svn-id: svn://192.168.202.10@1737 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-07 11:15:34 +00:00
mattf b2083d4e6c Added new Call Count Limit option to the campaign screen. This allows you to limit the number of attempts for any lead being dialed by a campaign. Previously you had to use a filter to achieve this functionality. 
Added new Complete flag for statuses and campaign statuses. Used by the new colums mentioned below as well as for future reports.
Added Dialable and Penetration colums to the Statuses Within This List/Campaign tables on the list and campaign screens, showing the DIALABLE count for each status as well as the complete-flag and call-count-limit percentage as PENETRATION.

git-svn-id: svn://192.168.202.10@1736 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-06 18:47:54 +00:00
mattf 4f024210d0 Added cm_lookup.agi script 
git-svn-id: svn://192.168.202.10@1735 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 22:04:45 +00:00
mattf e403f7940b changed campaign_id for callbacks in dispo_move_list.php 
git-svn-id: svn://192.168.202.10@1734 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 15:34:46 +00:00
mattf a8f868690f Added check and update for scheduled callback entry in dispo_move_list.php 
git-svn-id: svn://192.168.202.10@1733 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 15:12:36 +00:00
mattf 6e58799bbc Added new cm_lookup.agi script to allow for account lookups within a Call Menu without having to go into an in-group. Also new Call Menu option added to allow for vicidial_list field logging of responses inside of a call menu. 
git-svn-id: svn://192.168.202.10@1732 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 03:37:24 +00:00
mattf ef591374a1 Fixed issue with sheet2tab.pl 
Added several new features to the CLI lead loader based around creation of new lists and one new format

git-svn-id: svn://192.168.202.10@1731 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-03 19:56:55 +00:00
mattf d7b6cf4ea4 Added ability to set scheduled callbacks through the non-agent-api in the add_lead and update_lead functions. 
git-svn-id: svn://192.168.202.10@1730 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-29 01:27:48 +00:00
mattf 82383bd1ef fixed sheet2tab.pl for XL issues 
changed 851 playback with waitforsilence dialplan entries
small changes to VD_amd.agi script for CPD

git-svn-id: svn://192.168.202.10@1729 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-28 11:37:13 +00:00
mattf 0721ea73f9 small changes to amd post process: VD_amd.agi 
git-svn-id: svn://192.168.202.10@1728 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-27 04:28:44 +00:00
mattf 290d4db598 Added 5 custom fields to DIDs in admin.php 
git-svn-id: svn://192.168.202.10@1727 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-24 00:54:25 +00:00
mattf 0b74db5c49 Added ability to define a callerid to use for action transfers from in-groups(Drop, After-Hours, No-Agent-No-Queue) when transferring out to voicemail, extension, callmenu, etc... You can also select that the customer phone number is used. 
Added ability to drop or after-hours to a call menu in in-groups.

git-svn-id: svn://192.168.202.10@1726 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 15:37:49 +00:00
mattf 36276f9b69 Added DID remote agent extension override entries allowing for inbound calls that are routed to remote agents being able to have DID-specific extensions that a call would be routed to instead of the remote agent extension. 
Added 9 new User permissions to allow access to specific Admin sections like Vociemail Music-on-hold and 7 others individually.

git-svn-id: svn://192.168.202.10@1725 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 04:36:26 +00:00
mattf a04d1c9f93 small fix for updating campaign calltime on remote agent outbound campaigns 
git-svn-id: svn://192.168.202.10@1724 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-22 20:31:59 +00:00
mattf a6c708d250 Added Phone Login Load Balancing Grouping campaign settings to allow smaller campaigns to have their agents on the same server to allow for more efficient dialing on outbound campaigns. 
Fixed rare in-group remote agent recording issue

git-svn-id: svn://192.168.202.10@1723 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-20 19:18:12 +00:00
mattf 3eab5083ac Fixed dial timeout to check for dial_timeout setting and greater than 49 seconds 
git-svn-id: svn://192.168.202.10@1722 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-16 19:25:03 +00:00
mattf 55447ebcb1 Added Agent API function logout to log an agent out of their session 
git-svn-id: svn://192.168.202.10@1721 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-11 20:19:40 +00:00
mattf 8d2ac50466 Added DID fields to Extended format for Export Calls Report 
Added reset of calls counters for two tables to keepalive script
Removed unneeded records in create MYSQL tables SQL file

git-svn-id: svn://192.168.202.10@1720 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-11 19:00:05 +00:00
mattf 2e29175ce0 fixed rare lead search bug in agent interface 
git-svn-id: svn://192.168.202.10@1719 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-07 20:18:51 +00:00
mattf f416043be3 Mysql schema fix for create 
git-svn-id: svn://192.168.202.10@1718 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-02 21:38:31 +00:00
mattf a1951d350e Added ability to set custom callerID numbers per campaign for outbound calls by areacode. You can even set multiple callerIDs per areacode. 
git-svn-id: svn://192.168.202.10@1717 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-01 16:12:37 +00:00
mattf 414c5150c3 Added survey_recording option for outbound survey campaigns 
git-svn-id: svn://192.168.202.10@1716 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-30 03:25:22 +00:00
mattf 0b2a8da229 Added options in Call Menus to allow for invalid action on second or third invalid selection by the caller instead of just the first 
git-svn-id: svn://192.168.202.10@1715 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-29 20:42:38 +00:00
mattf 0c3724f8b2 Added optional DID Agent logging as System Settings option. This logs calls that come into DIDs in a separate table that includes the in-group and user that the call was sent to, if applicable 
git-svn-id: svn://192.168.202.10@1714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 17:15:16 +00:00
mattf 027b645582 Added update_phone, add_phone_alias, update_phone_alias functions to the non-agent API 
several small bug fixes

git-svn-id: svn://192.168.202.10@1713 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 03:25:54 +00:00
mattf 92491ea659 Added filter for spaces in recording filenames 
Added counts for phone codes in system settings

git-svn-id: svn://192.168.202.10@1712 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 17:00:20 +00:00
mattf 5158cac68f Added the Campaign Status List Report which shows calls broken down by status within each list_id for a campaign 
git-svn-id: svn://192.168.202.10@1711 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 02:05:05 +00:00
mattf 8bd03c5335 Added ability to use static audio from dynamic fields in Survey and Answering machine messages when using Cepstral TTS 
Added voicemail emailbody to voicemail.conf that will show callerIDnumber after the name

git-svn-id: svn://192.168.202.10@1710 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 01:04:01 +00:00
mattf b6b18d37d1 small fix to auto-dial process for alt logging 
git-svn-id: svn://192.168.202.10@1709 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-10 10:33:36 +00:00
mattf a9bdda821d Added noanswer logging feature to System Settings, will log only auto-dial calls that are not answered to a separate table 
Added new Team Performance Detail report to the Reports page. This is a fairly detailed and database-intensive report that summarizes several user-grouped statistics

git-svn-id: svn://192.168.202.10@1708 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-09 20:34:24 +00:00
mattf 0f8dcd9ef9 docs updates 
git-svn-id: svn://192.168.202.10@1707 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 17:19:49 +00:00
mattf e93a0495ff Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos. 
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 05:49:37 +00:00
mattf d00840eecd Added DISPO_SELECT_DISABLED option for the Dispo Disable setting in campaigns 
git-svn-id: svn://192.168.202.10@1705 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-31 02:54:02 +00:00