ViciDial/agc_2-X
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c8a20c78996a10b6a9d4ebf46b2eac73410e6a2d
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376 Commits
Author SHA1 Message Date
mattf c8a20c7899 Added HIDEBLOB custom field type 
small changes to agent interface

git-svn-id: svn://192.168.202.10@1697 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-19 13:51:58 +00:00
mattf 65cf02599f Added manual dial agent skip lead logging to the user stats page 
Small changes to bulk phone insert script, added Help section

git-svn-id: svn://192.168.202.10@1695 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-18 21:25:14 +00:00
mattf 85d0c54df2 Fixed bug in new install SQL script 
git-svn-id: svn://192.168.202.10@1690 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-08 12:01:18 +00:00
mattf 41cd41aff4 Added last_inbound_call_time and last_inbound_call_finish Next Agent Call routing options to in-groups 
git-svn-id: svn://192.168.202.10@1689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 18:22:51 +00:00
mattf 5bacb9346b Added Outbound Campaign Test Call feature to allow you to place a call from the Campaign Detail screen that will go out as if it were an auto-dial call. Must be enabled in System Settings. 
Added ability to check for USA and Canada valid prefix and areacodes when loading leads into the web/cli/api lead loaders

git-svn-id: svn://192.168.202.10@1687 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-06 12:26:41 +00:00
mattf aeb0b4adc2 Added HIDDEN and READONLY field types for custom list fields. 
Fixed issue changing DISPLAY and SCIRPT field types to other types.

git-svn-id: svn://192.168.202.10@1684 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-30 16:14:30 +00:00
mattf 86a34213ae Added queuemetrics_pe_phone_append option 
git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-27 05:03:56 +00:00
mattf 2a52892d01 Added Agent Screen Labels sub-section of the Admin functions. Allows for each campaign to use a different set of labels for the fields on the default agent screen. 
Added ability to define the agent screen status fields shown to the agent: Call ID, Lead ID and List ID

git-svn-id: svn://192.168.202.10@1681 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-25 13:51:55 +00:00
mattf d4608cbf27 Added ability to disable agent dispo screen 
git-svn-id: svn://192.168.202.10@1676 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-20 01:32:44 +00:00
mattf 45a9ad8986 Added a Dial Level Difference Target Method option to restrict this feature to only calculation of dial level or to affect the calls dialed on each dialing engine. 
git-svn-id: svn://192.168.202.10@1671 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-02 14:17:34 +00:00
mattf 9da53cd59c Added Callback Days Limit campaign option to allow scheduled callbacks to be scheduled only a set number of days from today. 
git-svn-id: svn://192.168.202.10@1670 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-01 02:03:48 +00:00
mattf 6686cbeb91 Added CALLMENU Survey Method 
git-svn-id: svn://192.168.202.10@1667 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-29 05:21:08 +00:00
mattf 0a5762e2e0 Added webphone_auto_answer option 
git-svn-id: svn://192.168.202.10@1665 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-27 00:26:54 +00:00
mattf a091519340 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf 9f11bd6e77 Added option to List Modification screen to allow you to choose the method of time zone adjustment that happens nightly on a per list basis 
Added Available Only Tally Threshold and Auto Dial Level Threshold options, allowing settings to change automatically with less agents

git-svn-id: svn://192.168.202.10@1658 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-14 18:05:11 +00:00
mattf 9f4fa6aab7 Added Custom 3-Way Button Transfer feature which allows for 3-way calls to be placed using one of several lead fields or campaign presets, as well as the customer optionally being put on park, and the transfer - conf frame being brought up, all at the click of one button on the main agent screen. 
git-svn-id: svn://192.168.202.10@1655 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-07 12:04:54 +00:00
mattf cbe6d30bc0 Added post_phone_time_diff_alert feature to give an alert on manual dial campaigns if the phone number area code and the postal code are in different time zones, or if either of them are outside of the local call time for the campaign. Viewable in preview mode as well as lead info viewing from the callbacks list, the call log and search results in the agent interface. 
git-svn-id: svn://192.168.202.10@1650 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-01 01:52:18 +00:00
mattf 07008fe0b3 SQL changes needed for last commit 
git-svn-id: svn://192.168.202.10@1649 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 18:48:17 +00:00
mattf 392ac076ce Added manual_dial_cid option to campaigns 
Added another specialized agent log cleanup function to that process

git-svn-id: svn://192.168.202.10@1645 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-29 00:42:55 +00:00
mattf 0d30227c9e Added option to use the owner field to define a time zone abbreviation code when loading leads 
Bug fixes
Updated the phone codes table and loading code

git-svn-id: svn://192.168.202.10@1643 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-24 13:55:06 +00:00
mattf 1fa69abf14 added run time logging to the api functions 
git-svn-id: svn://192.168.202.10@1637 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-09 12:29:29 +00:00
mattf e2b1671281 Added recording ability for Remote Agents 
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 03:52:14 +00:00
mattf 7db4b26307 Added reset_time to add_list and update_list API functions 
Added NAMEPHONE duplicate check options to add_lead
Fixed DST error in manual dial last_local_call_time

git-svn-id: svn://192.168.202.10@1623 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-17 01:12:25 +00:00
mattf 3d59df1ec4 Added Campaign option to auto-pause agents when they go into several pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc. Also added an option to auto-resume the agent when leaving those funtions. 
Fixed browser dimensions gathering in IE

git-svn-id: svn://192.168.202.10@1618 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-10 10:58:40 +00:00
mattf 6e2da2d4d0 Added DEFER options to the scheduled callbacks alert campaign feature 
git-svn-id: svn://192.168.202.10@1613 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 21:55:05 +00:00
mattf 001b432129 Added on-hook phone agent features for inbound calls 
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 15:36:10 +00:00
mattf c32946d89f Several fixes and small changes to QM queue_log logging 
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-25 05:50:23 +00:00
mattf 132cd2ebfb Added options to restrict agent lead search to the owner field equal to the user, user group or selected territories for the agent 
Changed Campaign VDAD Extension to Routing Extension in the campaign screen, updated help section for the field also

git-svn-id: svn://192.168.202.10@1606 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-23 14:26:29 +00:00
mattf 3744ef4fa2 small fix for DB update 
git-svn-id: svn://192.168.202.10@1604 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-19 05:06:32 +00:00
mattf bb32d84a1e Added Agent Lead Search feature 
Added display of lead searches in user stats page
Fixed rare performance bug in real time report

git-svn-id: svn://192.168.202.10@1603 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-18 20:53:57 +00:00
mattf ecefb829b9 Added Secondary List Order which allows for further sorting of leads to be dialed by a secondary sorting method 
Added Default Campaign setting for the My Callback agent interface option so that the checkbox can be pre-selected or not on every call
Added the campaign option for per-call call notes in the agent interface. If the User Group also has Call Log enabled, the agent can also see the call notes from previous calls.

git-svn-id: svn://192.168.202.10@1601 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-15 19:23:30 +00:00
mattf 994b0ccf01 Added the ability to use custom statuses for scheduled callbacks. These are configurable with the Scheduled Callbacks flag in the System Statuses and Campaign Statuses administrative screens. 
Rearranged the statuses admin screens

git-svn-id: svn://192.168.202.10@1599 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-13 07:31:59 +00:00
mattf 7f11d553cb Added add_user and add_phone non-agent API functions 
git-svn-id: svn://192.168.202.10@1596 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-28 03:49:08 +00:00
mattf d7e5c478a3 Added List Order randomize feature 
Added two new QM options in System Settings

git-svn-id: svn://192.168.202.10@1585 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-09 17:07:15 +00:00
mattf 34b78ae6dc Added capability for agent interface to have webphone as a thin top bar 
Added TOGGLE_OFF dialplan option for webphone

git-svn-id: svn://192.168.202.10@1582 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-27 22:06:51 +00:00
mattf 9929466865 Added option to display statuses within the active lists of a campaign in the campaign modification screen 
git-svn-id: svn://192.168.202.10@1573 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-10 01:32:18 +00:00
mattf 1c1cb882c7 Added List override options for webform fields 
Added script to purge all vicidial_callbacks records that are inactive or are tied to deleted leads, AST_DB_dead_cb_purge.pl

git-svn-id: svn://192.168.202.10@1558 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-28 08:15:42 +00:00
mattf e88bfe6b8e Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API 
git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-24 22:15:28 +00:00
mattf 8c89d849d3 Added more options for the concurrent transfer limit campaign setting 
git-svn-id: svn://192.168.202.10@1548 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-15 19:00:22 +00:00
mattf 5afa4b038a Added campaign feature to automatically adjust the hopper level to the dialing rate and the number of active agents, also added a trim feature to make sure the hopper is not filled too much 
Added source field to the vicidial_hopper table

git-svn-id: svn://192.168.202.10@1546 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-12 21:18:56 +00:00
mattf b44c4b625e Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park. 
Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.

git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-08 06:27:05 +00:00
mattf 9199e08484 Added ability to change users' in-group settings from the in-group modification screen in bulk. 
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-25 01:17:14 +00:00
mattf 6b0f3a0841 Fixed firefox plugin installation bug 
git-svn-id: svn://192.168.202.10@1538 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-14 11:51:27 +00:00
mattf 1e18ecc983 Added the ViciDial Web Dial Firefox web browser plugin, that allows right-click selection dialing of phone numbers on web pages to a logged-in ViciDial Agent session. 
git-svn-id: svn://192.168.202.10@1536 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-08 19:54:03 +00:00
mattf d5e2db78e1 Added In-Group options for Estimated Hold Time Minimum, which can replace the "15 seconds" minimum accouncement with an announcement of your choosing 
Added a campaign option for Manual Preview Dial, to enable or disable that manual dial option, as well as allowing or disallowing for the SKIP lead option.
Added two new recording filename variable options: VENDORLEADCODE, LEADID
Raised limits on several agent interface lists(statuses, ingroups,etc...)

git-svn-id: svn://192.168.202.10@1535 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-08 08:37:16 +00:00
mattf 4fe81d44ed Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context 
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-04 20:32:13 +00:00
mattf 42416657ee Added "Add Lead URL" feature to in-groups, it will send a web get out as soon as a lead is created by the inbound process. 
Added custom fields export to the ALL-LISTS function of the lists download script

git-svn-id: svn://192.168.202.10@1531 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-30 01:11:02 +00:00
mattf 33ed89564e Added customer 3way hangup logging options to campaigns which will log if and how far into the 3-way call a customer has hung-up 
git-svn-id: svn://192.168.202.10@1516 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-08 16:13:14 +00:00
mattf bac910b6b4 Adjusted custom definitions for larger field names in the database 
git-svn-id: svn://192.168.202.10@1512 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-02 16:16:48 +00:00
mattf fe00b00380 Added password strength grading for users, phones and servers. Added ability to force a user password change on the next admin login. Added password default settings to System Settings and added a first login setup screen 
Added Legal notices page

git-svn-id: svn://192.168.202.10@1510 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-02 01:14:14 +00:00