ViciDial/agc_2-X
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caad79b868e35cd2f3ccd57b145db1fa66c0056f
Commit Graph
232 Commits
Author SHA1 Message Date
mattf caad79b868 Added Per-User Per-In-Group daily call limits. 
git-svn-id: svn://192.168.202.10@3805 3d104415-ff17-0410-8863-d5cf3c621b8a
 2024-02-21 02:49:58 +00:00
mattf 6c9b8bd412 Fix for rare fronter/closer logging issue on CLOSER calls 
git-svn-id: svn://192.168.202.10@3768 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-10-26 13:27:09 +00:00
mattf 5c50df9fbf Fix for last commit 
git-svn-id: svn://192.168.202.10@3752 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-08-14 02:07:42 +00:00
mattf 2495f330f1 Added In-Group Third agent alert trigger settings 
git-svn-id: svn://192.168.202.10@3750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-08-11 02:49:22 +00:00
mattf df5a7bdef8 Added dead_stop_recording campaign option 
Fix for dead call logging, added experimental dead call reversal option
Added IQNANQ status to second alert NQ

git-svn-id: svn://192.168.202.10@3740 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-17 21:07:21 +00:00
mattf ad9eeda649 Added VIDPROMPTSPECIAL... Call Menu In-Group routing feature, Added CM_VIDPROMPT_SPECIAL Container Type 
Added additional in-group second-alert settings

git-svn-id: svn://192.168.202.10@3737 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-14 21:34:22 +00:00
mattf 3f4df6cfb6 Added Second Agent Alert Trigger In-Group settings, allowing for a second audio alert to be played to the agent on repeat calls. 
git-svn-id: svn://192.168.202.10@3735 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-06-07 14:20:45 +00:00
mattf de444dc733 Added User Inbound Calls Credits feature 
Added User Inbound Calls Today admin utilities page

git-svn-id: svn://192.168.202.10@3730 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-05-23 15:08:36 +00:00
mattf 3644c8f33a Added "Show Confetti" campaign setting, allowing for confetti to be shown to agents when they disposition a call as a SALE and/or a CALLBACK flagged status. 
Added "Abandon Check Queue" feature, to catch dropped Call Menu calls that are tagged with a Lead ID. For more information, see the bottom of the INBOUND_CALLBACK_QUEUE.txt document.
Added "Asterisk Restart URL" to the Modify Servers page, this can send a URL request any time Asterisk is auto-restarted on that server.
Added display of inbound Call Menu calls to the Admin Modify Lead page if CallerID display option is used on page.

git-svn-id: svn://192.168.202.10@3699 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-03-12 15:42:36 +00:00
mattf f9982005cf Added the ability to have multiple "No Agent Call URL" entries for a single Campaign/In-Group/List 
git-svn-id: svn://192.168.202.10@3680 3d104415-ff17-0410-8863-d5cf3c621b8a
 2023-02-04 21:27:58 +00:00
mattf 4779d8c88a Fix for long in-group dialstring extensions on agent in-group calls/transfers 
git-svn-id: svn://192.168.202.10@3656 3d104415-ff17-0410-8863-d5cf3c621b8a
 2022-11-16 17:39:57 +00:00
mattf 4242aeb447 Added In-Group in_queue_nanque options 
Added optional phone_number search for lead_all_info function
Fix for Inbound Report with optional campaign-select AHT calc

git-svn-id: svn://192.168.202.10@3535 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-11-08 03:54:53 +00:00
mattf 2cc39f6b5e Added populate_lead_owner in-group option 
git-svn-id: svn://192.168.202.10@3518 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-09-12 00:44:38 +00:00
mattf a578f62ebf Added new OWNERCUSTOMx handle methods for DID and Call Menu options 
git-svn-id: svn://192.168.202.10@3516 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-09-08 22:13:40 +00:00
mattf bfd1d6d40f Added vicidial_inbound_caller_codes logging to inbound call routing script 
git-svn-id: svn://192.168.202.10@3495 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-08-19 12:38:48 +00:00
mattf 8a185dea56 Fix for In-Group closing time action issue #1321 
git-svn-id: svn://192.168.202.10@3490 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-08-04 11:18:49 +00:00
mattf 43bb8364fe Added In-Group Drop Seconds Override Container and Inbound Manual Dial Agent Forced Ready features 
git-svn-id: svn://192.168.202.10@3451 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-06-09 16:49:24 +00:00
mattf 6212f54a96 Added populate_lead_comments in-group option, Issue #1229 
git-svn-id: svn://192.168.202.10@3406 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-03-26 02:48:36 +00:00
mattf 6bd2db8440 Added Agent Search Method override options for campaigns and in-groups. 
git-svn-id: svn://192.168.202.10@3341 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-07 20:40:57 +00:00
mattf 971719041d Added EXITEMPTY and CALLSTATUS queue_log entry for NANQUE calls 
git-svn-id: svn://192.168.202.10@3311 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-07 03:03:07 +00:00
mattf 1a6014c60e Added No-Agent No-Queue Delay option for in-groups 
git-svn-id: svn://192.168.202.10@3309 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-02 04:52:56 +00:00
mattf f6be23ab11 Fix for LIVE call issue in top_panel 
Fix for short CIDnumber issue in inbound calltime check AGI
Fix for AGENTDIRECT issue in ALL inbound AGI

git-svn-id: svn://192.168.202.10@3307 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-27 03:37:01 +00:00
mattf 1512190de4 Fixed issue with cid_cb_confirmed_filename multi-prompt not playing last file in ALL-inbound AGI script 
git-svn-id: svn://192.168.202.10@3277 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-16 13:11:26 +00:00
mattf 0f9b2db5aa Added List overrides for some inbound voicemail settings: drop and after-hours 
git-svn-id: svn://192.168.202.10@3264 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-07-08 19:18:41 +00:00
mattf 51b25a5984 More changes related to inbound answer configuration 
git-svn-id: svn://192.168.202.10@3260 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-25 03:50:59 +00:00
mattf 6b90fbea52 Added the ability to configure when the Answer signal is sent to inbound calls at the DID, In-Group and Call Menu level. 
Added Callbacks Export report

git-svn-id: svn://192.168.202.10@3259 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-24 23:49:49 +00:00
mattf 2f86c68068 Fix for incorrect list_id logging on inbound calls 
git-svn-id: svn://192.168.202.10@3234 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-24 14:49:36 +00:00
mattf 428c65bc96 Fix for truncated extension issue #1193 
git-svn-id: svn://192.168.202.10@3169 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-18 03:10:03 +00:00
mattf 37f62d3836 Added User Maximum Inbound Calls Filters features 
git-svn-id: svn://192.168.202.10@3149 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-20 17:42:33 +00:00
mattf 8add47af4f Added options to define the static prompts to use for the Inbound Group "Play Place in Line" feature 
git-svn-id: svn://192.168.202.10@3067 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-23 15:36:11 +00:00
mattf 1dbd40b34e Added additional $VLforce_index flags in hopper loading script, for high-volume dialing systems 
Fix for user-group, in-group and campaign allowed/permissions matching issues
Added updated Greek translation file

git-svn-id: svn://192.168.202.10@3065 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-16 13:56:59 +00:00
mattf 042e1be53c Added RA_USER_PHONE On-Hook CID to solve last RINGAGENT issues 
git-svn-id: svn://192.168.202.10@3061 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-01-22 01:21:49 +00:00
mattf 64a0c43282 Added _wait_time options to Next Agent Call settings for Campaigns and Inbound Groups. 
git-svn-id: svn://192.168.202.10@3042 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-27 04:27:51 +00:00
mattf 8113ebeedb Added the ability for customers to be able to enter a new phone number to be 
called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)

git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-06 15:26:23 +00:00
mattf 7efd0ea400 Added user variable sending option on enter_ingroup_url feature 
Added full_name and launch_user variables to AST_send_URL.pl script

git-svn-id: svn://192.168.202.10@2996 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-01 13:55:57 +00:00
mattf 663d674e60 Changed closer logs for AGENTDIRECT calls to log destination user 
git-svn-id: svn://192.168.202.10@2988 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-21 21:07:48 +00:00
mattf 725c2c6483 Added In-Group option for Enter In-Group URL, which can send a URL request when a caller enters an In-Group right before the system looks for an agent to send the call to. 
git-svn-id: svn://192.168.202.10@2987 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-21 10:08:40 +00:00
mattf 0092f2c3e2 Added in-group populate_lead_source, populate_lead_vendor settings 
git-svn-id: svn://192.168.202.10@2973 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-24 20:14:01 +00:00
mattf cb9cfc61a6 Added source_id as optional channel variable to populate when inserting new leads in inbound AGI script 
git-svn-id: svn://192.168.202.10@2946 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-21 12:25:15 +00:00
mattf 81b357ebfa Fix for Wait/Hold time options when nothing is pressed, inbound AGI 
git-svn-id: svn://192.168.202.10@2938 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-06 19:54:20 +00:00
mattf d5413661bb Added additional logging for Timeclock end-of-day processes 
Ssmall changes for Inbound Queue No Dial

git-svn-id: svn://192.168.202.10@2932 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-01 18:45:21 +00:00
mattf 6cebbbcf5b Added NO_READY option for no_agent_no_queue in-group feature, issue #1046 
git-svn-id: svn://192.168.202.10@2923 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 15:26:43 +00:00
mattf 600f57aae9 Big fix for recent feature 
git-svn-id: svn://192.168.202.10@2907 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-09 22:17:15 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf ff0ebcd509 Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day 
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 17:07:47 +00:00
mattf 6780d6aa3d Bug fix for on-hook agents using Asterisk 1.8 & 11 in ALL inbound AGI 
git-svn-id: svn://192.168.202.10@2839 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-11 17:15:22 +00:00
mattf d355b2f13a Added extension append cidname options 
Added custom reports link variables

git-svn-id: svn://192.168.202.10@2825 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-30 13:14:52 +00:00
mattf 23efb62a70 Fix for recordings beginning with CALLID 
more updates for Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2819 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-22 02:17:39 +00:00
mattf 7c00875818 Added option for Auto-inactive of expired lists 
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 12:28:02 +00:00
mattf c58b8ec413 Added screen_colors.php include file for uniform screen color code 
Added uniqueid logging to vicidial_xfer_log, as well as archiving of that table

git-svn-id: svn://192.168.202.10@2812 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-03 13:56:49 +00:00