Commit Graph
257 Commits
Author SHA1 Message Date
mattf 7db4b26307 Added reset_time to add_list and update_list API functions
Added NAMEPHONE duplicate check options to add_lead
Fixed DST error in manual dial last_local_call_time

git-svn-id: svn://192.168.202.10@1623 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-17 01:12:25 +00:00
mattf 3d59df1ec4 Added Campaign option to auto-pause agents when they go into several pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc. Also added an option to auto-resume the agent when leaving those funtions.
Fixed browser dimensions gathering in IE

git-svn-id: svn://192.168.202.10@1618 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-10 10:58:40 +00:00
mattf 6e2da2d4d0 Added DEFER options to the scheduled callbacks alert campaign feature
git-svn-id: svn://192.168.202.10@1613 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 21:55:05 +00:00
mattf 001b432129 Added on-hook phone agent features for inbound calls
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 15:36:10 +00:00
mattf c32946d89f Several fixes and small changes to QM queue_log logging
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-25 05:50:23 +00:00
mattf 132cd2ebfb Added options to restrict agent lead search to the owner field equal to the user, user group or selected territories for the agent
Changed Campaign VDAD Extension to Routing Extension in the campaign screen, updated help section for the field also

git-svn-id: svn://192.168.202.10@1606 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-23 14:26:29 +00:00
mattf bb32d84a1e Added Agent Lead Search feature
Added display of lead searches in user stats page
Fixed rare performance bug in real time report

git-svn-id: svn://192.168.202.10@1603 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-18 20:53:57 +00:00
mattf ecefb829b9 Added Secondary List Order which allows for further sorting of leads to be dialed by a secondary sorting method
Added Default Campaign setting for the My Callback agent interface option so that the checkbox can be pre-selected or not on every call
Added the campaign option for per-call call notes in the agent interface. If the User Group also has Call Log enabled, the agent can also see the call notes from previous calls.

git-svn-id: svn://192.168.202.10@1601 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-15 19:23:30 +00:00
mattf 994b0ccf01 Added the ability to use custom statuses for scheduled callbacks. These are configurable with the Scheduled Callbacks flag in the System Statuses and Campaign Statuses administrative screens.
Rearranged the statuses admin screens

git-svn-id: svn://192.168.202.10@1599 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-13 07:31:59 +00:00
mattf 7f11d553cb Added add_user and add_phone non-agent API functions
git-svn-id: svn://192.168.202.10@1596 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-28 03:49:08 +00:00
mattf d7e5c478a3 Added List Order randomize feature
Added two new QM options in System Settings

git-svn-id: svn://192.168.202.10@1585 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-09 17:07:15 +00:00
mattf 34b78ae6dc Added capability for agent interface to have webphone as a thin top bar
Added TOGGLE_OFF dialplan option for webphone

git-svn-id: svn://192.168.202.10@1582 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-27 22:06:51 +00:00
mattf 9929466865 Added option to display statuses within the active lists of a campaign in the campaign modification screen
git-svn-id: svn://192.168.202.10@1573 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-10 01:32:18 +00:00
mattf 1c1cb882c7 Added List override options for webform fields
Added script to purge all vicidial_callbacks records that are inactive or are tied to deleted leads, AST_DB_dead_cb_purge.pl

git-svn-id: svn://192.168.202.10@1558 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-28 08:15:42 +00:00
mattf e88bfe6b8e Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API
git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-24 22:15:28 +00:00
mattf 8c89d849d3 Added more options for the concurrent transfer limit campaign setting
git-svn-id: svn://192.168.202.10@1548 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-15 19:00:22 +00:00
mattf 5afa4b038a Added campaign feature to automatically adjust the hopper level to the dialing rate and the number of active agents, also added a trim feature to make sure the hopper is not filled too much
Added source field to the vicidial_hopper table

git-svn-id: svn://192.168.202.10@1546 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-12 21:18:56 +00:00
mattf b44c4b625e Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park.
Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.

git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-08 06:27:05 +00:00
mattf 9199e08484 Added ability to change users' in-group settings from the in-group modification screen in bulk.
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-25 01:17:14 +00:00
mattf d5e2db78e1 Added In-Group options for Estimated Hold Time Minimum, which can replace the "15 seconds" minimum accouncement with an announcement of your choosing
Added a campaign option for Manual Preview Dial, to enable or disable that manual dial option, as well as allowing or disallowing for the SKIP lead option.
Added two new recording filename variable options: VENDORLEADCODE, LEADID
Raised limits on several agent interface lists(statuses, ingroups,etc...)

git-svn-id: svn://192.168.202.10@1535 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-08 08:37:16 +00:00
mattf 4fe81d44ed Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-04 20:32:13 +00:00
mattf 42416657ee Added "Add Lead URL" feature to in-groups, it will send a web get out as soon as a lead is created by the inbound process.
Added custom fields export to the ALL-LISTS function of the lists download script

git-svn-id: svn://192.168.202.10@1531 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-30 01:11:02 +00:00
mattf 33ed89564e Added customer 3way hangup logging options to campaigns which will log if and how far into the 3-way call a customer has hung-up
git-svn-id: svn://192.168.202.10@1516 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-08 16:13:14 +00:00
mattf bac910b6b4 Adjusted custom definitions for larger field names in the database
git-svn-id: svn://192.168.202.10@1512 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-02 16:16:48 +00:00
mattf fe00b00380 Added password strength grading for users, phones and servers. Added ability to force a user password change on the next admin login. Added password default settings to System Settings and added a first login setup screen
Added Legal notices page

git-svn-id: svn://192.168.202.10@1510 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-02 01:14:14 +00:00
mattf 3c6bb1ac3e Added webphone options for System Key and Dialpad, may not be compatible with all webphones
Added optional dialplan entries to block 555 number calls

git-svn-id: svn://192.168.202.10@1508 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-27 21:08:04 +00:00
mattf 8acdb07985 Added Manual Dial Prefix to allow for a different dial path for manual dial calls placed through the agent interface
git-svn-id: svn://192.168.202.10@1502 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-15 13:20:43 +00:00
mattf 521a84606a Added Transfer Presets to Campaigns allowing many dial presets for agent interface transfer-conf frame, new Campaigns sub-menu for Presets created, also reporting added on presets calling stats
Added ability on a per-campaign basis to hide the Number-to-Dial field in the transfer-conf frame

git-svn-id: svn://192.168.202.10@1501 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-15 04:21:24 +00:00
mattf 51229d5bd8 Added setting which can delay the Calculation and optionally the announcement of Estimated Hold Time for X seconds
Added ability to override the System Settings webphone URL per User Group

git-svn-id: svn://192.168.202.10@1498 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-11 12:29:32 +00:00
mattf 824648e3f3 Added ability to search by callerid number when calls come into a DID and send matches to a different route
Added ability to clean up callerid numbers when calls come into a DID
Renamed "In-Groups" header in admin.php to "Inbound" to reflect that it is not just for In-groups, but includes DIDs and Call Menus as well
Added ability to download DNC numbers from the internal and campaign-specific DNC lists

git-svn-id: svn://192.168.202.10@1494 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-05 20:01:55 +00:00
mattf 5be4d855e6 Added User Group setting for allowable reports to restrict report viewing
Enabled User Group setting for allowable campaigns to restrict report viewing and admin.php activity
Changed level 7 users to only view reports links page
Changed "Admin" link to go to an admin links page instead of Phones listing
Added manual_dial_filter CAMPLISTS_ALL options

git-svn-id: svn://192.168.202.10@1491 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-03 19:02:42 +00:00
mattf f344d6e095 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-29 02:01:56 +00:00
mattf f6c4884b52 Added LOCKED options allowing for quick transfer button in campaigns, locking the default in-group or preset to the button function even if agents open the transfer-conf frame and change things while on the same call
git-svn-id: svn://192.168.202.10@1485 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-23 21:25:55 +00:00
mattf bb5a774690 Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-19 18:12:41 +00:00
mattf 9ea5588dfe Added ability to run selected reports from a mysql slave server
Added date links to timeclock detail user links
Added entry_list_id field to vicidial_list for use in defining list that custom fields were associated with

git-svn-id: svn://192.168.202.10@1477 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-13 04:55:34 +00:00
mattf 661c174894 changed vicidial_hopper table to MEMORY engine
git-svn-id: svn://192.168.202.10@1476 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-08 15:18:09 +00:00
mattf 0d3cd1ad44 changed vicidial_auto_calls table to MEMORY table and added memory unused reset nightly in ADMIN_keepalive_ALL.pl script
git-svn-id: svn://192.168.202.10@1465 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-04 02:05:41 +00:00
mattf ba7b103518 Added Custom List Fields functions to the Admin and Agent web interfaces. To activate you need to enable custom fields in system settings, then you can go to the Lists section to add custom fields to a list. The fields are tied to a list, not a campaign, and they can be displayed in a new tab in the agent interface, and there is a new option to have the Get Call Launch open this custom fields tab upon a call being sent to the agent. Also, the Calls Export Report and the List Download feature include the custom fields values for the leads exported. There is currently no way to import data through the lead loader into custom fields.
git-svn-id: svn://192.168.202.10@1462 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-02 19:59:28 +00:00
mattf 4b3a3f6474 Renamed the password fields in the modify phone page for the admin interface
Added SCRIPT field type to custom fields

git-svn-id: svn://192.168.202.10@1461 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-29 06:47:02 +00:00
mattf 4e12d93676 Added custom default field names for fields in the agent interface. Defined in the Admin System Settings
git-svn-id: svn://192.168.202.10@1454 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-23 02:42:22 +00:00
mattf c0319d3744 Added TTS voice as a web-configurable field defined per TTS entry
git-svn-id: svn://192.168.202.10@1452 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-22 03:55:26 +00:00
mattf 7e7f7448cd Added admin_web_directory system settings variable for non-default admin web directories
git-svn-id: svn://192.168.202.10@1450 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-21 14:39:59 +00:00
mattf 16470fa44f Added prompt options for in-group VIDPROMPT methods when initiated from Call Menus
git-svn-id: svn://192.168.202.10@1445 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-17 04:01:30 +00:00
mattf e5366d85e6 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-28 02:26:51 +00:00
mattf 1b64716a97 Added In-group options for setting the length of the on hold message and the hold time option press message as well as offering the option to have those two prompts be non-blocking and allow existing newer calls through to agents while the prompts are playing
git-svn-id: svn://192.168.202.10@1437 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-23 19:03:35 +00:00
mattf ab2b1ff4ec Added Call Time after-hours filename override options used by inbound groups
Added Campaign setting for inbound queue no dial that will prohibit outbound auto-dialing if there are any allowed in-group calls in queue if enabled

git-svn-id: svn://192.168.202.10@1436 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-18 11:19:12 +00:00
mattf 6c58ee31af small fixes for inbound PRESS changes
added csvdcref51 CLI lead loader format

git-svn-id: svn://192.168.202.10@1434 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-13 19:39:34 +00:00
mattf 7f02451148 Added several "PRESS-1" options to Hold Time Options settings for in-groups
git-svn-id: svn://192.168.202.10@1432 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-13 01:53:02 +00:00
mattf e72a328dc3 Added DISPLAY readonly field typ to custom list fields
git-svn-id: svn://192.168.202.10@1429 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-10 15:48:02 +00:00
mattf 559f2523dc Added headers to the list download report
Added field order to custom fields
Added ability to copy custom field definitions between lists

git-svn-id: svn://192.168.202.10@1428 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-09 13:25:37 +00:00