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agc_2-X/bin/AST_agent_wait_check.pl
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mattf b4a584cbc8 Added AST_agent_wait_check.pl script to send out emails if there are agents 
waiting more than X seconds, configurable through a Settings Container.

git-svn-id: svn://192.168.202.10@2798 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-07-30 13:25:09 +00:00

419 lines
12 KiB
Perl
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#!/usr/bin/perl
#
# AST_agent_wait_check.pl version: 2.14
#
# This script is designed to send an email when agents are waiting more than X seconds
#
# /usr/share/astguiclient/AST_agent_wait_check.pl --quiet --seconds=60 --email-list=test@gmail.com --email-sender=test@test.com --campaign=TESTCAMP
# /usr/share/astguiclient/AST_agent_wait_check.pl --container=XXX
#
# You can put this entry into the crontab to have it run automatically every minute during production hours
# * 9,10,11,12,13,14,15,16,17,18,19,20,21 * * * /usr/share/astguiclient/AST_agent_wait_check.pl --container=XXX
#
# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 170731-0821 - First version
#
$txt = '.txt';
$US = '_';
$MT[0] = '';
$Q=0;
$DB=0;
$test=0;
$secX = time();
$time = $secX;
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$timestamp = "$year-$mon-$mday $hour:$min:$sec";
$filedate = "$year$mon$mday";
$ABIfiledate = "$mon-$mday-$year$us$hour$min$sec";
$shipdate = "$year-$mon-$mday";
$start_date = "$year$mon$mday";
$datestamp = "$year/$mon/$mday $hour:$min";
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
$i++;
}
if ($args =~ /--help/i)
{
print "allowed run time options:\n";
print " [--seconds=X] = maximum number of wait seconds for agent. Default is 60\n";
print " [--campaign=XXX] = REQUIRED! Campaign that sales will be pulled from. For more than 1, separate with dash\n";
print " [--conffile=/path/from/root] = define configuration file path from root at runtime\n";
print " [--email-list=test@test.com:test2@test.com] = send email results to these addresses\n";
print " [--email-sender=vicidial@localhost] = sender for the email results\n";
print " [--container=XXX] = the ID of a settings container to run from the system, overwrites other options\n";
print " [--quiet] = quiet\n";
print " [--test] = test only, do not email\n";
print " [--debug] = debugging messages\n";
print " [--debugX] = Super debugging messages\n";
print "\n";
exit;
}
else
{
if ($args =~ /--debug/i)
{
$DB=1;
print "\n----- DEBUG MODE -----\n\n";
}
if ($args =~ /--debugX/i)
{
$DBX=1;
print "\n----- SUPER DEBUG MODE -----\n\n";
}
if ($args =~ /-quiet/i)
{
$q=1; $Q=1;
}
if ($args =~ /--test/i)
{
$test=1;
}
if ($args =~ /--seconds=/i)
{
@data_in = split(/--seconds=/,$args);
$seconds = $data_in[1];
$seconds =~ s/ .*//gi;
if (!$Q) {print "\n----- SECONDS: $seconds -----\n\n";}
}
else
{$seconds = 60;}
if ($args =~ /--email-list=/i)
{
@data_in = split(/--email-list=/,$args);
$email_list = $data_in[1];
$email_list =~ s/ .*//gi;
$email_list =~ s/:/,/gi;
if (!$Q) {print "\n----- EMAIL NOTIFICATION: $email_list -----\n\n";}
}
else
{$email_list = '';}
if ($args =~ /--email-sender=/i)
{
@data_in = split(/--email-sender=/,$args);
$email_sender = $data_in[1];
$email_sender =~ s/ .*//gi;
$email_sender =~ s/:/,/gi;
if (!$Q) {print "\n----- EMAIL NOTIFICATION SENDER: $email_sender -----\n\n";}
}
else
{$email_sender = 'vicidial@localhost';}
if ($args =~ /--conffile=/i) # CLI defined conffile path
{
@CLIconffileARY = split(/--conffile=/,$args);
@CLIconffileARX = split(/ /,$CLIconffileARY[1]);
if (length($CLIconffileARX[0])>2)
{
$PATHconf = $CLIconffileARX[0];
$PATHconf =~ s/\/$| |\r|\n|\t//gi;
$CLIconffile=1;
if (!$Q) {print " CLI defined conffile path: $PATHconf\n";}
}
}
if ($args =~ /--campaign=/i)
{
# print "\n|$ARGS|\n\n";
@data_in = split(/--campaign=/,$args);
$campaign = $data_in[1];
$campaign =~ s/ .*$//gi;
if ($campaign =~ /---ALL---/gi)
{
$campaignSQL='';
}
else
{
$campaignSQL = $campaign;
if ($campaignSQL =~ /-/)
{
$campaignSQL =~ s/-/','/gi;
}
$campaignSQL = "and campaign_id IN('$campaignSQL')";
}
}
if ($args =~ /--container=/i)
{
@data_in = split(/--container=/,$args);
$container = $data_in[1];
$container =~ s/ .*$//gi;
if ($DB > 0)
{print "\n----- SETTINGS CONTAINER: $container -----\n\n";}
}
}
}
else
{
print "ERROR: No command line options set, nothing is going to happen.\n";
exit;
}
### end parsing run-time options ###
# default path to astguiclient configuration file:
if (length($PATHconf) < 5)
{$PATHconf = '/etc/astguiclient.conf';}
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
if ( ($line =~ /^VARREPORT_host/) && ($CLIREPORT_host < 1) )
{$VARREPORT_host = $line; $VARREPORT_host =~ s/.*=//gi;}
if ( ($line =~ /^VARREPORT_user/) && ($CLIREPORT_user < 1) )
{$VARREPORT_user = $line; $VARREPORT_user =~ s/.*=//gi;}
if ( ($line =~ /^VARREPORT_pass/) && ($CLIREPORT_pass < 1) )
{$VARREPORT_pass = $line; $VARREPORT_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARREPORT_port/) && ($CLIREPORT_port < 1) )
{$VARREPORT_port = $line; $VARREPORT_port =~ s/.*=//gi;}
if ( ($line =~ /^VARREPORT_dir/) && ($CLIREPORT_dir < 1) )
{$VARREPORT_dir = $line; $VARREPORT_dir =~ s/.*=//gi;}
$i++;
}
# Customized Variables
$server_ip = $VARserver_ip; # Asterisk server IP
use DBI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
if (length($container) > 1)
{
### Grab container content from the database
$container_entry='';
$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id = '$container';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$container_entry = $aryA[0];
}
$sthA->finish();
if (length($container_entry) < 3)
{
if ($DB > 0) {print "NOTICE: Invalid Container: |$container|$container_entry|\n";}
}
else
{
$container_entry =~ s/\n|\r|\t/ /gi;
if ($container_entry =~ /--debug/i)
{
$DB=1;
print "\n----- DEBUG MODE -----\n\n";
}
if ($container_entry =~ /--debugX/i)
{
$DBX=1;
print "\n----- SUPER DEBUG MODE -----\n\n";
}
if ($container_entry =~ /-quiet/i)
{
$q=1; $Q=1;
}
if ($args =~ /--test/i)
{
$test=1;
}
if ($container_entry =~ /--seconds=/i)
{
@data_in = split(/--seconds=/,$container_entry);
$seconds = $data_in[1];
$seconds =~ s/ .*//gi;
if (!$Q) {print "\n----- SECONDS: $seconds -----\n\n";}
}
else
{$seconds = 60;}
if ($container_entry =~ /--email-list=/i)
{
@data_in = split(/--email-list=/,$container_entry);
$email_list = $data_in[1];
$email_list =~ s/ .*//gi;
$email_list =~ s/:/,/gi;
if (!$Q) {print "\n----- EMAIL NOTIFICATION: $email_list -----\n\n";}
}
else
{$email_list = '';}
if ($container_entry =~ /--email-sender=/i)
{
@data_in = split(/--email-sender=/,$container_entry);
$email_sender = $data_in[1];
$email_sender =~ s/ .*//gi;
$email_sender =~ s/:/,/gi;
if (!$Q) {print "\n----- EMAIL NOTIFICATION SENDER: $email_sender -----\n\n";}
}
else
{$email_sender = 'vicidial@localhost';}
if ($container_entry =~ /--conffile=/i) # CLI defined conffile path
{
@CLIconffileARY = split(/--conffile=/,$container_entry);
@CLIconffileARX = split(/ /,$CLIconffileARY[1]);
if (length($CLIconffileARX[0])>2)
{
$PATHconf = $CLIconffileARX[0];
$PATHconf =~ s/\/$| |\r|\n|\t//gi;
$CLIconffile=1;
if (!$Q) {print " CLI defined conffile path: $PATHconf\n";}
}
}
if ($container_entry =~ /--campaign=/i)
{
# print "\n|$container_entry|\n\n";
@data_in = split(/--campaign=/,$container_entry);
$campaign = $data_in[1];
$campaign =~ s/ .*$//gi;
if ($campaign =~ /---ALL---/gi)
{
$campaignSQL='';
}
else
{
$campaignSQL = $campaign;
if ($campaignSQL =~ /-/)
{
$campaignSQL =~ s/-/','/gi;
}
$campaignSQL = "and campaign_id IN('$campaignSQL')";
}
}
}
}
$web_u_time = time();
$max_wait_epoch = ($web_u_time - $seconds);
if ($DBX) {print "Start time: $timestamp($web_u_time) AGENT WAIT SECONDS: $seconds($max_wait_epoch)\n";}
if (length($campaign) < 2)
{
if (!$Q) {print "ERROR: no campaign defined: |$campaign|$campaignSQL|";}
}
$stmtA = "SELECT user,status,campaign_id,server_ip,UNIX_TIMESTAMP(last_state_change) FROM vicidial_live_agents where status IN('CLOSER','READY') and UNIX_TIMESTAMP(last_state_change) < '$max_wait_epoch' $campaignSQL order by last_state_change;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsSERVERS=$sthA->rows;
if ($DBX) {print " $sthArows|$stmtA|\n";}
$i=0;
while ($sthArowsSERVERS > $i)
{
@aryA = $sthA->fetchrow_array;
$Auser = $aryA[0];
$Astatus = $aryA[1];
$Acampaign = $aryA[2];
$Aserver = $aryA[3];
$Awaitsec = ($web_u_time - $aryA[4]);
$i++;
if ($DBX) {print "Agent $i: - $Auser ($Astatus - $Acampaign - $Aserver) Waiting: $Awaitsec sec\n";}
$Ealert .= "Agent $i: - $Auser ($Astatus - $Acampaign - $Aserver) Waiting: $Awaitsec sec\n";
}
$sthA->finish();
###### EMAIL SECTION
if ( (length($Ealert)>5) && (length($email_list) > 5) && ($test < 1) )
{
if (!$Q) {print "Sending email: $email_list\n ";}
use MIME::QuotedPrint;
use MIME::Base64;
use Mail::Sendmail;
$mailsubject = "Agents Waiting Notification: $i $timestamp";
%mail = ( To => "$email_list",
From => "$email_sender",
Subject => "$mailsubject",
);
$boundary = "====" . time() . "====";
$mail{'content-type'} = "multipart/mixed; boundary=\"$boundary\"";
$message = encode_qp( "Agents Waiting Notification: $i\n\n$Ealert\n\n" );
$boundary = '--'.$boundary;
$mail{body} .= "$boundary\n";
$mail{body} .= "Content-Type: text/plain; charset=\"iso-8859-1\"\n";
$mail{body} .= "Content-Transfer-Encoding: quoted-printable\n\n";
$mail{body} .= "$message\n";
$mail{body} .= "$boundary";
$mail{body} .= "--\n";
sendmail(%mail) or die $mail::Sendmail::error;
if (!$Q)
{
print "ok. log says:\n", $mail::sendmail::log; ### print mail log for status
}
}
exit;
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