1070 lines
40 KiB
PHP
1070 lines
40 KiB
PHP
<?php
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# user_status.php
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#
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# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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#
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# 60619-1738 - Added variable filtering to eliminate SQL injection attack threat
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# 80603-1452 - Added manager timeclock force login/logout of user
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# 81118-1034 - Disabled change campaign because it does not work
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# 90208-0511 - Added link to user multi-day status report
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# 90310-0741 - Added admin header
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# 90508-0644 - Changed to PHP long tags
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# 91012-0536 - Added selected territories display
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# 91130-2039 - Added user closer log manager flag display
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# 91212-0656 - Added more complete logging of Emergency Logout process
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# 100309-0544 - Added queuemetrics_loginout option
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# 101108-0032 - Added ADDMEMBER queue_log code
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# 110124-1134 - Small query fix for large queue_log tables
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# 110224-2350 - Small QM logout fix
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# 110420-0344 - Added DEAD/PARK agent statuses
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# 120223-2135 - Removed logging of good login passwords if webroot writable is enabled
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# 130414-0252 - Added report logging
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# 130610-0937 - Finalized changing of all ereg instances to preg
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# 130616-0052 - Added filtering of input to prevent SQL injection attacks and new user auth
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# 130901-0835 - Changed to mysqli PHP functions
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# 131016-2101 - Added checking for level 8 add-copy restriction
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# 131208-2156 - Added user log TIMEOUTLOGOUT event status
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# 140108-0707 - Added webserver and hostname to report logging
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# 140305-0905 - Bug fix for issue #744, emergency logout
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# 140425-1314 - Added pause_type field to logout
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# 140429-0750 - Fixed issue with queue_log if login/out logging is disabled
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# 141007-2214 - Finalized adding QXZ translation to all admin files
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# 141114-1702 - Fixed issue #800
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# 141229-1829 - Added code for on-the-fly language translations display
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# 150701-1250 - Modified mysqli_error() to mysqli_connect_error() where appropriate
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# 151211-1458 - Added chat visibility
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# 160325-1433 - Changes for sidebar update
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# 161102-1041 - Fixed QM partition problem
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# 170217-1213 - Fixed non-latin auth issue #995
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# 170228-1623 - Changed emergency logout to hangup all agent session calls, and more logging
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# 170409-1555 - Added IP List validation code
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# 170912-1704 - Removed non-functional change-campaign feature
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#
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$startMS = microtime();
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header ("Content-type: text/html; charset=utf-8");
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$report_name='User Status';
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$add_copy_disabled=0;
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require("dbconnect_mysqli.php");
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require("functions.php");
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$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
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$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
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$PHP_SELF=$_SERVER['PHP_SELF'];
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if (isset($_GET["begin_date"])) {$begin_date=$_GET["begin_date"];}
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elseif (isset($_POST["begin_date"])) {$begin_date=$_POST["begin_date"];}
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if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
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elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
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if (isset($_GET["user"])) {$user=$_GET["user"];}
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elseif (isset($_POST["user"])) {$user=$_POST["user"];}
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if (isset($_GET["group"])) {$group=$_GET["group"];}
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elseif (isset($_POST["group"])) {$group=$_POST["group"];}
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if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
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elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
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if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
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elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
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if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
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elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
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if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
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elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,webroot_writable,outbound_autodial_active,user_territories_active,level_8_disable_add,enable_languages,language_method,allow_chats,admin_screen_colors FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$qm_conf_ct = mysqli_num_rows($rslt);
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if ($qm_conf_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$non_latin = $row[0];
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$webroot_writable = $row[1];
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$SSoutbound_autodial_active = $row[2];
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$user_territories_active = $row[3];
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$SSlevel_8_disable_add = $row[4];
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$SSenable_languages = $row[5];
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$SSlanguage_method = $row[6];
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$SSallow_chats = $row[7];
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$SSadmin_screen_colors = $row[8];
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}
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##### END SETTINGS LOOKUP #####
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###########################################
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if (!isset($begin_date)) {$begin_date = $TODAY;}
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if (!isset($end_date)) {$end_date = $TODAY;}
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if ($non_latin < 1)
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{
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$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
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$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
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}
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else
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{
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$PHP_AUTH_PW = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_PW);
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$PHP_AUTH_USER = preg_replace("/'|\"|\\\\|;/","",$PHP_AUTH_USER);
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}
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$user = preg_replace("/'|\"|\\\\|;/","",$user);
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$group = preg_replace("/'|\"|\\\\|;/","",$group);
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$stage = preg_replace("/'|\"|\\\\|;/","",$stage);
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$begin_date = preg_replace("/'|\"|\\\\|;/","",$begin_date);
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$end_date = preg_replace("/'|\"|\\\\|;/","",$end_date);
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$SSmenu_background='015B91';
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$SSframe_background='D9E6FE';
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$SSstd_row1_background='9BB9FB';
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$SSstd_row2_background='B9CBFD';
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$SSstd_row3_background='8EBCFD';
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$SSstd_row4_background='B6D3FC';
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$SSstd_row5_background='A3C3D6';
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$SSalt_row1_background='BDFFBD';
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$SSalt_row2_background='99FF99';
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$SSalt_row3_background='CCFFCC';
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if ($SSadmin_screen_colors != 'default')
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{
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$stmt = "SELECT menu_background,frame_background,std_row1_background,std_row2_background,std_row3_background,std_row4_background,std_row5_background,alt_row1_background,alt_row2_background,alt_row3_background FROM vicidial_screen_colors where colors_id='$SSadmin_screen_colors';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$colors_ct = mysqli_num_rows($rslt);
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if ($colors_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$SSmenu_background = $row[0];
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$SSframe_background = $row[1];
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$SSstd_row1_background = $row[2];
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$SSstd_row2_background = $row[3];
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$SSstd_row3_background = $row[4];
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$SSstd_row4_background = $row[5];
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$SSstd_row5_background = $row[6];
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$SSalt_row1_background = $row[7];
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$SSalt_row2_background = $row[8];
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$SSalt_row3_background = $row[9];
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}
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}
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$Mhead_color = $SSstd_row5_background;
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$Mmain_bgcolor = $SSmenu_background;
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$Mhead_color = $SSstd_row5_background;
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$StarTtimE = date("U");
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$TODAY = date("Y-m-d");
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$NOW_TIME = date("Y-m-d H:i:s");
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$ip = getenv("REMOTE_ADDR");
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$check_time = ($StarTtimE - 86400);
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$date = date("r");
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$ip = getenv("REMOTE_ADDR");
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$browser = getenv("HTTP_USER_AGENT");
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$stmt="SELECT selected_language from vicidial_users where user='$PHP_AUTH_USER';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$sl_ct = mysqli_num_rows($rslt);
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if ($sl_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$VUselected_language = $row[0];
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}
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$auth=0;
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$reports_auth=0;
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$admin_auth=0;
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$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'REPORTS',1,0);
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if ($auth_message == 'GOOD')
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{$auth=1;}
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if ($auth > 0)
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{
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$admin_auth=$row[0];
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$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$reports_auth=$row[0];
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if ($reports_auth < 1)
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{
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$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ( ($reports_auth > 0) and ($admin_auth < 1) )
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{
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$ADD=999999;
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$reports_only_user=1;
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}
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}
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else
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{
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$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
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if ($auth_message == 'LOCK')
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{
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$VDdisplayMESSAGE = ("Too many login attempts, try again in 15 minutes");
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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if ($auth_message == 'IPBLOCK')
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{
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$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
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Header ("Content-type: text/html; charset=utf-8");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
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exit;
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}
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Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
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Header("HTTP/1.0 401 Unauthorized");
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echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
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exit;
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}
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$stmt="SELECT user_level from vicidial_users where user='$PHP_AUTH_USER';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGuser_level =$row[0];
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if (($LOGuser_level < 9) and ($SSlevel_8_disable_add > 0))
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{$add_copy_disabled++;}
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##### BEGIN log visit to the vicidial_report_log table #####
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$LOGip = getenv("REMOTE_ADDR");
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$LOGbrowser = getenv("HTTP_USER_AGENT");
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$LOGscript_name = getenv("SCRIPT_NAME");
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$LOGserver_name = getenv("SERVER_NAME");
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$LOGserver_port = getenv("SERVER_PORT");
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$LOGrequest_uri = getenv("REQUEST_URI");
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$LOGhttp_referer = getenv("HTTP_REFERER");
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$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
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$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
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$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
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if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
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else {$HTTPprotocol = 'http://';}
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if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
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else {$LOGserver_port = ":$LOGserver_port";}
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$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
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$LOGhostname = php_uname('n');
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if (strlen($LOGhostname)<1) {$LOGhostname='X';}
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if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
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$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$webserver_id_ct = mysqli_num_rows($rslt);
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if ($webserver_id_ct > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$webserver_id = $row[0];
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}
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else
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{
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##### insert webserver entry
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$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$affected_rows = mysqli_affected_rows($link);
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$webserver_id = mysqli_insert_id($link);
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}
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$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name |$user, $stage, $group|', url='$LOGfull_url', webserver='$webserver_id';";
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if ($DB) {echo "|$stmt|\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$report_log_id = mysqli_insert_id($link);
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##### END log visit to the vicidial_report_log table #####
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$stmt="SELECT full_name,change_agent_campaign,modify_timeclock_log from vicidial_users where user='$PHP_AUTH_USER';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$LOGfullname = $row[0];
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$change_agent_campaign = $row[1];
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$modify_timeclock_log = $row[2];
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$stmt="SELECT full_name,user_group from vicidial_users where user='" . mysqli_real_escape_string($link, $user) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$full_name = $row[0];
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$user_group = $row[1];
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$stmt="SELECT live_agent_id,user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,call_server_ip,user_level,comments,campaign_weight,calls_today,external_hangup,external_status,external_pause,external_dial,agent_log_id,last_state_change,agent_territories,outbound_autodial,manager_ingroup_set,external_igb_set_user from vicidial_live_agents where user='" . mysqli_real_escape_string($link, $user) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$agents_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $agents_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$Aserver_ip = $row[2];
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$Asession_id = $row[3];
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$Aextension = $row[4];
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$Astatus = $row[5];
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$Acampaign = $row[7];
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$Acallerid = $row[9];
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$Alast_call = $row[14];
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$Acl_campaigns = $row[15];
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$agent_territories = $row[27];
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$outbound_autodial = $row[28];
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$manager_ingroup_set = $row[29];
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$external_igb_set_user = $row[30];
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$i++;
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}
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if ($SSallow_chats > 0)
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{
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$stmt="SELECT chat_id,chat_start_time,status,chat_creator,group_id,lead_id from vicidial_live_chats where status='LIVE' and chat_creator='$user'";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$active_chats=mysqli_num_rows($rslt);
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if($active_chats>0)
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{
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$Achats="";
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while ($row=mysqli_fetch_row($rslt))
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{
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$chat_id=$row[0];
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$Achats.="$chat_id, ";
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}
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$Achats=preg_replace('/, $/', "", $Achats);
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}
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else
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{
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$Achats=_QXZ("NONE");
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}
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}
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$stmt="SELECT event_date,status,ip_address from vicidial_timeclock_status where user='" . mysqli_real_escape_string($link, $user) . "';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$tc_logs_to_print = mysqli_num_rows($rslt);
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if ($tc_logs_to_print > 0)
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{
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$row=mysqli_fetch_row($rslt);
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$Tevent_date = $row[0];
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$Tstatus = $row[1];
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$Tip_address = $row[2];
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$i++;
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}
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if ($Astatus == 'INCALL')
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{
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$stmtP="select count(*) from parked_channels where channel_group='$Acallerid';";
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$rsltP=mysql_to_mysqli($stmtP,$link);
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$rowP=mysqli_fetch_row($rsltP);
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$parked_channel = $rowP[0];
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if ($parked_channel > 0)
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{
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$Astatus = 'PARK';
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}
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else
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{
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$stmtP="select count(*) from vicidial_auto_calls where callerid='$Acallerid';";
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$rsltP=mysql_to_mysqli($stmtP,$link);
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$rowP=mysqli_fetch_row($rsltP);
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$live_channel = $rowP[0];
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if ($live_channel < 1)
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{
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$Astatus = 'DEAD';
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}
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}
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}
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$stmt="select campaign_id from vicidial_campaigns;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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$groups_to_print = mysqli_num_rows($rslt);
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$i=0;
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while ($i < $groups_to_print)
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{
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$row=mysqli_fetch_row($rslt);
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$groups[$i] =$row[0];
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$i++;
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}
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?>
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<html>
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<head>
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<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
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<title><?php echo _QXZ("ADMINISTRATION: User Status"); ?>
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<?php
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|
|
##### BEGIN Set variables to make header show properly #####
|
|
$ADD = '3';
|
|
$hh = 'users';
|
|
$sh = 'status';
|
|
$LOGast_admin_access = '1';
|
|
$ADMIN = 'admin.php';
|
|
$page_width='770';
|
|
$section_width='750';
|
|
$header_font_size='3';
|
|
$subheader_font_size='2';
|
|
$subcamp_font_size='2';
|
|
$header_selected_bold='<b>';
|
|
$header_nonselected_bold='';
|
|
$users_color = '#FFFF99';
|
|
$users_font = 'BLACK';
|
|
$users_color = '#E6E6E6';
|
|
$subcamp_color = '#C6C6C6';
|
|
##### END Set variables to make header show properly #####
|
|
|
|
require("admin_header.php");
|
|
|
|
|
|
|
|
?>
|
|
<TABLE WIDTH=<?php echo $page_width ?> BGCOLOR=#<?php echo $SSframe_background; ?> cellpadding=2 cellspacing=0><TR BGCOLOR=#<?php echo $SSframe_background; ?>><TD ALIGN=LEFT><FONT FACE="ARIAL,HELVETICA" SIZE=2><B> <?php echo _QXZ("User Status for"); ?> <?php echo $user ?></TD><TD ALIGN=RIGHT><FONT FACE="ARIAL,HELVETICA" SIZE=2><B> </TD></TR>
|
|
|
|
|
|
|
|
|
|
<?php
|
|
|
|
echo "<TR BGCOLOR=\"#$SSstd_row2_background\"><TD ALIGN=LEFT COLSPAN=2><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=3><B> \n";
|
|
|
|
##### EMERGENCY CAMPAIGN CHANGE FOR AN AGENT #####
|
|
if ($stage == "live_campaign_change")
|
|
{
|
|
$stmt="UPDATE vicidial_live_agents set campaign_id='" . mysqli_real_escape_string($link, $group) . "' where user='" . mysqli_real_escape_string($link, $user) . "';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
echo _QXZ("Agent")." $user - $full_name "._QXZ("changed to")." $group "._QXZ("campaign")."<BR>\n";
|
|
|
|
exit;
|
|
}
|
|
|
|
##### EMERGENCY LOGOUT OF AN AGENT #####
|
|
if ($stage == "log_agent_out")
|
|
{
|
|
$now_date_epoch = date('U');
|
|
$inactive_epoch = ($now_date_epoch - 60);
|
|
$stmt = "SELECT user,campaign_id,UNIX_TIMESTAMP(last_update_time),status,conf_exten,server_ip from vicidial_live_agents where user='" . mysqli_real_escape_string($link, $user) . "';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$vla_ct = mysqli_num_rows($rslt);
|
|
if ($vla_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VLA_user = $row[0];
|
|
$VLA_campaign_id = $row[1];
|
|
$VLA_update_time = $row[2];
|
|
$VLA_status = $row[3];
|
|
$VLA_conf_exten = $row[4];
|
|
$VLA_server_ip = $row[5];
|
|
|
|
if ($VLA_update_time > $inactive_epoch)
|
|
{
|
|
$lead_active=0;
|
|
$stmt = "SELECT agent_log_id,user,server_ip,event_time,lead_id,campaign_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,status,user_group,comments,sub_status,dead_epoch,dead_sec from vicidial_agent_log where user='$VLA_user' order by agent_log_id desc LIMIT 1;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$val_ct = mysqli_num_rows($rslt);
|
|
if ($val_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VAL_agent_log_id = $row[0];
|
|
$VAL_user = $row[1];
|
|
$VAL_server_ip = $row[2];
|
|
$VAL_event_time = $row[3];
|
|
$VAL_lead_id = $row[4];
|
|
$VAL_campaign_id = $row[5];
|
|
$VAL_pause_epoch = $row[6];
|
|
$VAL_pause_sec = $row[7];
|
|
$VAL_wait_epoch = $row[8];
|
|
$VAL_wait_sec = $row[9];
|
|
$VAL_talk_epoch = $row[10];
|
|
$VAL_talk_sec = $row[11];
|
|
$VAL_dispo_epoch = $row[12];
|
|
$VAL_dispo_sec = $row[13];
|
|
$VAL_status = $row[14];
|
|
$VAL_user_group = $row[15];
|
|
$VAL_comments = $row[16];
|
|
$VAL_sub_status = $row[17];
|
|
$VAL_dead_epoch = $row[18];
|
|
$VAL_dead_sec = $row[19];
|
|
|
|
if ($DB) {echo "\n<BR>"._QXZ("VAL VALUES").": $VAL_agent_log_id|$VAL_status|$VAL_lead_id\n";}
|
|
|
|
if ( ($VAL_wait_epoch < 1) or ( (preg_match('/PAUSE/', $VLA_status)) and ($VAL_dispo_epoch < 1) ) )
|
|
{
|
|
$VAL_pause_sec = ( ($now_date_epoch - $VAL_pause_epoch) + $VAL_pause_sec);
|
|
$stmt = "UPDATE vicidial_agent_log SET wait_epoch='$now_date_epoch', pause_sec='$VAL_pause_sec', pause_type='ADMIN' where agent_log_id='$VAL_agent_log_id';";
|
|
}
|
|
else
|
|
{
|
|
if ($VAL_talk_epoch < 1)
|
|
{
|
|
$VAL_wait_sec = ( ($now_date_epoch - $VAL_wait_epoch) + $VAL_wait_sec);
|
|
$stmt = "UPDATE vicidial_agent_log SET talk_epoch='$now_date_epoch', wait_sec='$VAL_wait_sec' where agent_log_id='$VAL_agent_log_id';";
|
|
}
|
|
else
|
|
{
|
|
$lead_active++;
|
|
$status_update_SQL='';
|
|
if ( ( (strlen($VAL_status) < 1) or ($VAL_status == 'NULL') ) and ($VAL_lead_id > 0) )
|
|
{
|
|
$status_update_SQL = ", status='PU'";
|
|
$stmt="UPDATE vicidial_list SET status='PU' where lead_id='$VAL_lead_id';";
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
if ($VAL_dispo_epoch < 1)
|
|
{
|
|
$VAL_talk_sec = ($now_date_epoch - $VAL_talk_epoch);
|
|
$stmt = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$VAL_talk_sec'$status_update_SQL where agent_log_id='$VAL_agent_log_id';";
|
|
}
|
|
else
|
|
{
|
|
if ($VAL_dispo_sec < 1)
|
|
{
|
|
$VAL_dispo_sec = ($now_date_epoch - $VAL_dispo_epoch);
|
|
$stmt = "UPDATE vicidial_agent_log SET dispo_sec='$VAL_dispo_sec' where agent_log_id='$VAL_agent_log_id';";
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
}
|
|
}
|
|
|
|
$stmt="DELETE from vicidial_live_agents where user='" . mysqli_real_escape_string($link, $user) . "';";
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
if (strlen($VAL_user_group) < 1)
|
|
{
|
|
$stmt = "SELECT user_group FROM vicidial_users where user='$VLA_user';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$val_ct = mysqli_num_rows($rslt);
|
|
if ($val_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$VAL_user_group = $row[0];
|
|
}
|
|
}
|
|
|
|
$local_DEF = 'Local/5555';
|
|
$local_AMP = '@';
|
|
$ext_context = 'default';
|
|
$kick_local_channel = "$local_DEF$VLA_conf_exten$local_AMP$ext_context";
|
|
$queryCID = "ULGH3457$StarTtimE";
|
|
|
|
$stmtC="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$VLA_server_ip','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','$channel','$exten');";
|
|
if ($DB) {echo "<BR>$stmtC\n";}
|
|
$rslt=mysql_to_mysqli($stmtC, $link);
|
|
|
|
$stmtB = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group,extension) values('$VLA_user','LOGOUT','$VLA_campaign_id','$NOW_TIME','$now_date_epoch','$VAL_user_group','MGR LOGOUT: $PHP_AUTH_USER');";
|
|
if ($DB) {echo "<BR>$stmtB\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
|
|
### Add a record to the vicidial_admin_log
|
|
$SQL_log = "$stmt|$stmtB|$stmtC|";
|
|
$SQL_log = preg_replace('/;/', '', $SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$PHP_AUTH_USER', ip_address='$ip', event_section='USERS', event_type='LOGOUT', record_id='$user', event_code='EMERGENCY LOGOUT FROM STATUS PAGE', event_sql=\"$SQL_log\", event_notes='agent_log_id: $VAL_agent_log_id';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- NEW vicidial_admin_log record inserted for $PHP_AUTH_USER: |$affected_rows| -->\n";
|
|
|
|
|
|
#############################################
|
|
##### START QUEUEMETRICS LOGGING LOOKUP #####
|
|
$stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pe_phone_append,queuemetrics_pause_type FROM system_settings;";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$qm_conf_ct = mysqli_num_rows($rslt);
|
|
if ($qm_conf_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$enable_queuemetrics_logging = $row[0];
|
|
$queuemetrics_server_ip = $row[1];
|
|
$queuemetrics_dbname = $row[2];
|
|
$queuemetrics_login = $row[3];
|
|
$queuemetrics_pass = $row[4];
|
|
$queuemetrics_log_id = $row[5];
|
|
$queuemetrics_loginout = $row[6];
|
|
$queuemetrics_addmember_enabled = $row[7];
|
|
$queuemetrics_pe_phone_append = $row[8];
|
|
$queuemetrics_pause_type = $row[9];
|
|
}
|
|
##### END QUEUEMETRICS LOGGING LOOKUP #####
|
|
###########################################
|
|
if ($enable_queuemetrics_logging > 0)
|
|
{
|
|
$QM_LOGOFF = 'AGENTLOGOFF';
|
|
if ($queuemetrics_loginout=='CALLBACK')
|
|
{$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';}
|
|
|
|
#$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
|
|
#mysql_select_db("$queuemetrics_dbname", $linkB);
|
|
$linkB=mysqli_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass", "$queuemetrics_dbname");
|
|
if (!$linkB) {die(_QXZ("Could not connect: ")."$queuemetrics_server_ip|$queuemetrics_login" . mysqli_connect_error());}
|
|
|
|
$agents='@agents';
|
|
$agent_logged_in='';
|
|
$time_logged_in='0';
|
|
|
|
$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/" . mysqli_real_escape_string($link, $user) . "' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;";
|
|
|
|
if ($queuemetrics_loginout == 'NONE')
|
|
{
|
|
$pause_typeSQL='';
|
|
if ($queuemetrics_pause_type > 0)
|
|
{$pause_typeSQL=",data5='ADMIN'";}
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='Agent/" . mysqli_real_escape_string($link, $user) . "',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='LOGOFF'$pause_typeSQL;";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
|
|
$stmtB = "SELECT agent,time_id,data1 FROM queue_log where agent='Agent/" . mysqli_real_escape_string($link, $user) . "' and verb IN('ADDMEMBER','ADDMEMBER2') and time_id > $check_time order by time_id desc limit 1;";
|
|
}
|
|
|
|
$rsltB=mysql_to_mysqli($stmtB, $linkB);
|
|
if ($DB) {echo "<BR>$stmtB\n";}
|
|
$qml_ct = mysqli_num_rows($rsltB);
|
|
if ($qml_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rsltB);
|
|
$agent_logged_in = $row[0];
|
|
$time_logged_in = $row[1];
|
|
$RAWtime_logged_in = $row[1];
|
|
$phone_logged_in = $row[2];
|
|
}
|
|
|
|
$time_logged_in = ($now_date_epoch - $time_logged_in);
|
|
if ($time_logged_in > 1000000) {$time_logged_in=1;}
|
|
|
|
if ($queuemetrics_addmember_enabled > 0)
|
|
{
|
|
$queuemetrics_phone_environment='';
|
|
$stmt = "SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$VLA_campaign_id';";
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
if ($DB) {echo "<BR>$stmt\n";}
|
|
$cqpe_ct = mysqli_num_rows($rslt);
|
|
if ($cqpe_ct > 0)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$queuemetrics_phone_environment = $row[0];
|
|
}
|
|
|
|
$stmt = "SELECT distinct queue FROM queue_log where time_id >= $RAWtime_logged_in and agent='$agent_logged_in' and verb IN('ADDMEMBER','ADDMEMBER2') and queue != '$VLA_campaign_id' order by time_id desc;";
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
if ($DB) {echo "$stmt\n";}
|
|
$amq_conf_ct = mysqli_num_rows($rslt);
|
|
$i=0;
|
|
while ($i < $amq_conf_ct)
|
|
{
|
|
$row=mysqli_fetch_row($rslt);
|
|
$AMqueue[$i] = $row[0];
|
|
$i++;
|
|
}
|
|
|
|
### add the logged-in campaign as well
|
|
$AMqueue[$i] = $VLA_campaign_id;
|
|
$i++;
|
|
$amq_conf_ct++;
|
|
|
|
$i=0;
|
|
while ($i < $amq_conf_ct)
|
|
{
|
|
$pe_append='';
|
|
if ( ($queuemetrics_pe_phone_append > 0) and (strlen($queuemetrics_phone_environment)>0) )
|
|
{
|
|
$qm_extension = explode('/',$phone_logged_in);
|
|
$pe_append = "-$qm_extension[1]";
|
|
}
|
|
$stmt = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='$AMqueue[$i]',agent='$agent_logged_in',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$queuemetrics_phone_environment$pe_append';";
|
|
$rslt=mysql_to_mysqli($stmt, $linkB);
|
|
$affected_rows = mysqli_affected_rows($linkB);
|
|
$i++;
|
|
}
|
|
}
|
|
|
|
if ($queuemetrics_loginout != 'NONE')
|
|
{
|
|
$stmtB = "INSERT INTO queue_log SET `partition`='P01',time_id='$now_date_epoch',call_id='NONE',queue='NONE',agent='$agent_logged_in',verb='$QM_LOGOFF',serverid='$queuemetrics_log_id',data1='$phone_logged_in',data2='$time_logged_in';";
|
|
if ($DB) {echo "<BR>$stmtB\n";}
|
|
$rsltB=mysql_to_mysqli($stmtB, $linkB);
|
|
}
|
|
}
|
|
|
|
echo _QXZ("Agent")." $user - $full_name "._QXZ("has been emergency logged out, all calls in their session have been hung up, make sure they close their web browser")."<BR>\n";
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ("Agent")." $user "._QXZ("is not logged in")."<BR>\n";
|
|
}
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
##### BEGIN TIMECLOCK LOGOUT OF A USER #####
|
|
if ( ( ($stage == "tc_log_user_OUT") or ($stage == "tc_log_user_IN") ) and ($modify_timeclock_log > 0) )
|
|
{
|
|
### get vicidial_timeclock_status record count for this user
|
|
$stmt="SELECT count(*) from vicidial_timeclock_status where user='$user';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$vts_count = $row[0];
|
|
|
|
$LOG_run=0;
|
|
$last_action_sec=99;
|
|
|
|
if ($vts_count > 0)
|
|
{
|
|
### vicidial_timeclock_status record found, grab status and date of last activity
|
|
$stmt="SELECT status,event_epoch from vicidial_timeclock_status where user='$user';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$row=mysqli_fetch_row($rslt);
|
|
$status = $row[0];
|
|
$event_epoch = $row[1];
|
|
$last_action_date = date("Y-m-d H:i:s", $event_epoch);
|
|
$last_action_sec = ($StarTtimE - $event_epoch);
|
|
|
|
if ($last_action_sec > 0)
|
|
{
|
|
$totTIME_H = ($last_action_sec / 3600);
|
|
$totTIME_H_int = round($totTIME_H, 2);
|
|
$totTIME_H_int = intval("$totTIME_H");
|
|
$totTIME_M = ($totTIME_H - $totTIME_H_int);
|
|
$totTIME_M = ($totTIME_M * 60);
|
|
$totTIME_M_int = round($totTIME_M, 2);
|
|
$totTIME_M_int = intval("$totTIME_M");
|
|
$totTIME_S = ($totTIME_M - $totTIME_M_int);
|
|
$totTIME_S = ($totTIME_S * 60);
|
|
$totTIME_S = round($totTIME_S, 0);
|
|
if (strlen($totTIME_H_int) < 1) {$totTIME_H_int = "0";}
|
|
if ($totTIME_M_int < 10) {$totTIME_M_int = "0$totTIME_M_int";}
|
|
if ($totTIME_S < 10) {$totTIME_S = "0$totTIME_S";}
|
|
$totTIME_HMS = "$totTIME_H_int:$totTIME_M_int:$totTIME_S";
|
|
}
|
|
else
|
|
{
|
|
$totTIME_HMS='0:00:00';
|
|
}
|
|
}
|
|
|
|
else
|
|
{
|
|
### No vicidial_timeclock_status record found, insert one
|
|
$stmt="INSERT INTO vicidial_timeclock_status set status='START', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$status='START';
|
|
$totTIME_HMS='0:00:00';
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- NEW vicidial_timeclock_status record inserted for $user: |$affected_rows| -->\n";
|
|
}
|
|
|
|
|
|
##### Run timeclock login queries #####
|
|
if ( ( ($status=='AUTOLOGOUT') or ($status=='START') or ($status=='LOGOUT') or ($status=='TIMEOUTLOGOUT') ) and ($stage == "tc_log_user_IN") )
|
|
{
|
|
### Add a record to the timeclock log
|
|
$stmtA="INSERT INTO vicidial_timeclock_log set event='LOGIN', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip', event_date='$NOW_TIME', manager_user='$PHP_AUTH_USER', manager_ip='$ip', notes='Manager LOGIN of user from user status page';";
|
|
if ($DB) {echo "$stmtA\n";}
|
|
$rslt=mysql_to_mysqli($stmtA, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
$timeclock_id = mysqli_insert_id($link);
|
|
print "<!-- NEW vicidial_timeclock_log record inserted for $user: |$affected_rows|$timeclock_id| -->\n";
|
|
|
|
### Update the user's timeclock status record
|
|
$stmtB="UPDATE vicidial_timeclock_status set status='LOGIN', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip' where user='$user';";
|
|
if ($DB) {echo "$stmtB\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- vicidial_timeclock_status record updated for $user: |$affected_rows| -->\n";
|
|
|
|
### Add a record to the timeclock audit log
|
|
$stmtC="INSERT INTO vicidial_timeclock_audit_log set timeclock_id='$timeclock_id', event='LOGIN', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip', event_date='$NOW_TIME';";
|
|
if ($DB) {echo "$stmtC\n";}
|
|
$rslt=mysql_to_mysqli($stmtC, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- NEW vicidial_timeclock_audit_log record inserted for $user: |$affected_rows| -->\n";
|
|
|
|
### Add a record to the vicidial_admin_log
|
|
$SQL_log = "$stmtA|$stmtB|$stmtC|";
|
|
$SQL_log = preg_replace('/;/', '', $SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$PHP_AUTH_USER', ip_address='$ip', event_section='TIMECLOCK', event_type='LOGIN', record_id='$user', event_code='USER FORCED LOGIN FROM STATUS PAGE', event_sql=\"$SQL_log\", event_notes='Timeclock ID: $timeclock_id|';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- NEW vicidial_admin_log record inserted for $PHP_AUTH_USER: |$affected_rows| -->\n";
|
|
|
|
$LOG_run++;
|
|
$VDdisplayMESSAGE = _QXZ("You have now logged-in the user").": $user - $full_name";
|
|
}
|
|
|
|
##### Run timeclock logout queries #####
|
|
if ( ( ($status=='LOGIN') or ($status=='START') ) and ($stage == "tc_log_user_OUT") )
|
|
{
|
|
### Add a record to the timeclock log
|
|
$stmtA="INSERT INTO vicidial_timeclock_log set event='LOGOUT', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip', login_sec='$last_action_sec', event_date='$NOW_TIME', manager_user='$PHP_AUTH_USER', manager_ip='$ip', notes='Manager LOGOUT of user from user status page';";
|
|
if ($DB) {echo "$stmtA\n";}
|
|
$rslt=mysql_to_mysqli($stmtA, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
$timeclock_id = mysqli_insert_id($link);
|
|
print "<!-- NEW vicidial_timeclock_log record inserted for $user: |$affected_rows|$timeclock_id| -->\n";
|
|
|
|
### Update last login record in the timeclock log
|
|
$stmtB="UPDATE vicidial_timeclock_log set login_sec='$last_action_sec',tcid_link='$timeclock_id' where event='LOGIN' and user='$user' order by timeclock_id desc limit 1;";
|
|
if ($DB) {echo "$stmtB\n";}
|
|
$rslt=mysql_to_mysqli($stmtB, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- vicidial_timeclock_log record updated for $user: |$affected_rows| -->\n";
|
|
|
|
### Update the user's timeclock status record
|
|
$stmtC="UPDATE vicidial_timeclock_status set status='LOGOUT', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip' where user='$user';";
|
|
if ($DB) {echo "$stmtC\n";}
|
|
$rslt=mysql_to_mysqli($stmtC, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- vicidial_timeclock_status record updated for $user: |$affected_rows| -->\n";
|
|
|
|
### Add a record to the timeclock audit log
|
|
$stmtD="INSERT INTO vicidial_timeclock_audit_log set timeclock_id='$timeclock_id', event='LOGOUT', user='$user', user_group='$user_group', event_epoch='$StarTtimE', ip_address='$ip', login_sec='$last_action_sec', event_date='$NOW_TIME';";
|
|
if ($DB) {echo "$stmtD\n";}
|
|
$rslt=mysql_to_mysqli($stmtD, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- NEW vicidial_timeclock_audit_log record inserted for $user: |$affected_rows| -->\n";
|
|
|
|
### Update last login record in the timeclock audit log
|
|
$stmtE="UPDATE vicidial_timeclock_audit_log set login_sec='$last_action_sec',tcid_link='$timeclock_id' where event='LOGIN' and user='$user' order by timeclock_id desc limit 1;";
|
|
if ($DB) {echo "$stmtE\n";}
|
|
$rslt=mysql_to_mysqli($stmtE, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- vicidial_timeclock_audit_log record updated for $user: |$affected_rows| -->\n";
|
|
|
|
### Add a record to the vicidial_admin_log
|
|
$SQL_log = "$stmtA|$stmtB|$stmtC|$stmtD|$stmtE|";
|
|
$SQL_log = preg_replace('/;/', '', $SQL_log);
|
|
$SQL_log = addslashes($SQL_log);
|
|
$stmt="INSERT INTO vicidial_admin_log set event_date='$NOW_TIME', user='$PHP_AUTH_USER', ip_address='$ip', event_section='TIMECLOCK', event_type='LOGOUT', record_id='$user', event_code='USER FORCED LOGOUT FROM STATUS PAGE', event_sql=\"$SQL_log\", event_notes='User login time: $last_action_sec|Timeclock ID: $timeclock_id|';";
|
|
if ($DB) {echo "$stmt\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
$affected_rows = mysqli_affected_rows($link);
|
|
print "<!-- NEW vicidial_admin_log record inserted for $PHP_AUTH_USER: |$affected_rows| -->\n";
|
|
|
|
$LOG_run++;
|
|
$VDdisplayMESSAGE = _QXZ("You have now logged-out the user").": $user - $full_name<BR>"._QXZ("Amount of time user was logged-in").": $totTIME_HMS";
|
|
}
|
|
|
|
if ($LOG_run < 1)
|
|
{$VDdisplayMESSAGE = _QXZ("ERROR: timeclock log problem, could not process").": $status|$stage";}
|
|
|
|
echo "$VDdisplayMESSAGE\n";
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
}
|
|
|
|
##### END TIMECLOCK LOGOUT OF A USER #####
|
|
|
|
if ($agents_to_print > 0)
|
|
{
|
|
echo "<BR>\n";
|
|
echo "$user - $full_name \n";
|
|
echo " "._QXZ("GROUP").": $user_group <BR>\n";
|
|
|
|
echo "<TABLE CELLPADDING=0 CELLSPACING=0>";
|
|
echo "<TR><TD ALIGN=RIGHT>"._QXZ("Agent Logged in at server").":</TD><TD ALIGN=LEFT> $Aserver_ip</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>"._QXZ("in session").":</TD><TD ALIGN=LEFT> $Asession_id</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>"._QXZ("from phone").":</TD><TD ALIGN=LEFT> $Aextension</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>"._QXZ("Agent is in campaign").":</TD><TD ALIGN=LEFT> $Acampaign</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>"._QXZ("status").":</TD><TD ALIGN=LEFT> $Astatus</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>"._QXZ("hungup last call at").":</TD><TD ALIGN=LEFT> $Alast_call</TD></TR>\n";
|
|
echo "<TR><TD ALIGN=RIGHT>"._QXZ("Closer groups").":</TD><TD ALIGN=LEFT> $Acl_campaigns</TD></TR>\n";
|
|
if ($manager_ingroup_set != 'N')
|
|
{echo "<TR><TD ALIGN=RIGHT>"._QXZ("Manager InGroup Select").":</TD><TD ALIGN=LEFT> "._QXZ("YES, by")." $external_igb_set_user</TD></TR>\n";}
|
|
if ($outbound_autodial == 'Y')
|
|
{echo "<TR><TD ALIGN=RIGHT>"._QXZ("Outbound Auto-Dial").":</TD><TD ALIGN=LEFT> YES</TD></TR>\n";}
|
|
if ($user_territories_active > 0)
|
|
{echo "<TR><TD ALIGN=RIGHT>"._QXZ("Selected Territories").":</TD><TD ALIGN=LEFT> $agent_territories</TD></TR>\n";}
|
|
echo "</TABLE>\n<BR>\n";
|
|
|
|
if ($change_agent_campaign > 0)
|
|
{
|
|
/*
|
|
echo "<form action=$PHP_SELF method=POST>\n";
|
|
echo "<input type=hidden name=DB value=\"$DB\">\n";
|
|
echo "<input type=hidden name=user value=\"$user\">\n";
|
|
echo "<input type=hidden name=stage value=\"live_campaign_change\">\n";
|
|
echo _QXZ("Current Campaign").": <SELECT SIZE=1 NAME=group>\n";
|
|
$o=0;
|
|
while ($groups_to_print > $o)
|
|
{
|
|
if ($groups[$o] == "$Acampaign") {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
|
|
$o++;
|
|
}
|
|
echo "</SELECT>\n";
|
|
echo "<input type=submit name=submit value='"._QXZ("CHANGE")."' disabled><BR></form>\n";
|
|
*/
|
|
|
|
echo "<form action=$PHP_SELF method=POST>\n";
|
|
echo "<input type=hidden name=DB value=\"$DB\">\n";
|
|
echo "<input type=hidden name=user value=\"$user\">\n";
|
|
echo "<input type=hidden name=stage value=\"log_agent_out\">\n";
|
|
echo "<input type=submit name=submit value=\""._QXZ("EMERGENCY LOG AGENT OUT")."\"> "._QXZ("NOTE: this will hang up all calls in the agent session")."<BR></form>\n";
|
|
}
|
|
|
|
}
|
|
|
|
else
|
|
{
|
|
echo _QXZ("Agent is not logged in")."\n<BR>";
|
|
}
|
|
|
|
if ($SSallow_chats > 0)
|
|
{
|
|
echo "<BR>\n";
|
|
echo "<TABLE CELLPADDING=0 CELLSPACING=0>";
|
|
echo "<TR><TD ALIGN=RIGHT>"._QXZ("Currently active in chats").":</TD><TD ALIGN=LEFT> $Achats</TD></TR>\n";
|
|
echo "</TABLE>\n<BR>\n";
|
|
}
|
|
|
|
echo "\n<BR>";
|
|
|
|
if ( ($Tstatus == "LOGIN") or ($Tstatus == "START") )
|
|
{
|
|
echo _QXZ("User")." $user($full_name) - "._QXZ("is logged in to the timeclock").". <BR>"._QXZ("Login time").": $Tevent_date "._QXZ("from")." $Tip_address<BR>\n";
|
|
$TC_log_change_stage = 'tc_log_user_OUT';
|
|
$TC_log_change_button = _QXZ("TIMECLOCK LOG THIS USER OUT");
|
|
}
|
|
else
|
|
{
|
|
echo _QXZ("User")." $user($full_name) - "._QXZ("is NOT logged in to the timeclock").". <BR>"._QXZ("Last logout time").": $Tevent_date "._QXZ("from")." $Tip_address<BR>\n";
|
|
$TC_log_change_stage = 'tc_log_user_IN';
|
|
$TC_log_change_button = _QXZ("TIMECLOCK LOG THIS USER IN");
|
|
}
|
|
|
|
if ($modify_timeclock_log > 0)
|
|
{
|
|
echo "<BR><BR>\n";
|
|
echo "<form action=$PHP_SELF method=POST>\n";
|
|
echo "<input type=hidden name=DB value=\"$DB\">\n";
|
|
echo "<input type=hidden name=user value=\"$user\">\n";
|
|
echo "<input type=hidden name=stage value=\"$TC_log_change_stage\">\n";
|
|
echo "<input type=submit name=submit value=\"$TC_log_change_button\"><BR></form>\n";
|
|
echo "<BR><BR>\n";
|
|
}
|
|
|
|
|
|
$REPORTdate = date("Y-m-d");
|
|
echo "<center>\n";
|
|
echo "<a href=\"./AST_agent_time_sheet.php?agent=$user\">"._QXZ("Agent Time Sheet")."</a>\n";
|
|
echo " | <a href=\"./user_stats.php?user=$user\">"._QXZ("User Stats")."</a>\n";
|
|
echo " | <a href=\"./admin.php?ADD=3&user=$user\">"._QXZ("Modify User")."</a>\n";
|
|
echo " | <a href=\"./AST_agent_days_detail.php?user=$user&query_date=$REPORTdate&end_date=$REPORTdate&group[]=--ALL--&shift=ALL\">"._QXZ("User multiple day status detail report")."</a>";
|
|
echo "</center>\n";
|
|
|
|
echo "</B></TD></TR>\n";
|
|
echo "<TR><TD ALIGN=LEFT COLSPAN=2>\n";
|
|
|
|
|
|
$ENDtime = date("U");
|
|
|
|
$RUNtime = ($ENDtime - $StarTtimE);
|
|
|
|
echo "\n\n\n<br><br><br>\n\n";
|
|
|
|
|
|
echo "<font size=0>\n\n\n<br><br><br>\n"._QXZ("script runtime").": $RUNtime "._QXZ("seconds")."</font>";
|
|
|
|
echo "|$stage|$group|";
|
|
|
|
?>
|
|
|
|
|
|
</TD></TR><TABLE>
|
|
</body>
|
|
</html>
|
|
|
|
<?php
|
|
|
|
|
|
if ($db_source == 'S')
|
|
{
|
|
mysqli_close($link);
|
|
$use_slave_server=0;
|
|
$db_source = 'M';
|
|
require("dbconnect_mysqli.php");
|
|
}
|
|
|
|
$endMS = microtime();
|
|
$startMSary = explode(" ",$startMS);
|
|
$endMSary = explode(" ",$endMS);
|
|
$runS = ($endMSary[0] - $startMSary[0]);
|
|
$runM = ($endMSary[1] - $startMSary[1]);
|
|
$TOTALrun = ($runS + $runM);
|
|
|
|
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
|
|
if ($DB) {echo "|$stmt|\n";}
|
|
$rslt=mysql_to_mysqli($stmt, $link);
|
|
|
|
exit;
|
|
|
|
?>
|