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b07813e85ff9262ca9e56adfda18430bc7ffbfdf
agc_2-X/agi/park_call_IVR_example.agi
T
mattf 388a291658 Fix for Cross-Cluster phones where phone_type has "trunk" in it 
Added user_call_log archiving when over 1000000 records
Added new options to Fronter/Closer report

git-svn-id: svn://192.168.202.10@2801 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-08-10 01:52:06 +00:00

614 lines
18 KiB
Perl
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#!/usr/bin/perl
#
# park_call_IVR_example.agi version 2.4
#
# NOTE: this script is an example of how you can use a custom AGI script with
# the new Park Call IVR feature in campaigns. You will most likely need to
# significantly alter this script to suit your specific needs
#
# Defined in the Park Call AGI IVR field of a campaign, this script will ask
# customer for their ID and then populate it in the vicidial_list table and then
# send the call back to the agent. If the customer enters nothing X number of
# times then the call can be kicked out to a separate in-group
#
# Here is a list of the variables that you can set:
# 1. Language - default: en (English), other options are es-Spanish, fr-French
# 2. First prompt - default: please_enter_id_number
# 3. You-Entered prompt - default: you-entered
# 4. Confirmation prompt - default: confirm_id_number
# 5. Thank you prompt - default: auth-thankyou
# 6. Invalid prompt - default: buzz
# 7. Attempts before kick-out - default: 2
# 8. Kick-out prompt - default: outside-transfer
# 9. Kick-out In-Group
#
# Example Park Call AGI IVR field:
# park_call_IVR_example.agi|en---please_enter_id_number---you-entered---confirm_id_number---auth-thankyou---buzz---2---outside-transfer---TEST_IN
#
# NOTE: For Asterisk 1.8 and higher, use a comma instead of a pipe in the Park Call AGI IVR field
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# changes:
# 101004-1132 - First build
#
$script = 'park_call_IVR_example.agi';
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$S='*';
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
use DBI;
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT agi_output,ext_context FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$rec_count=0;
while ($sthArows > $rec_count)
{
$AGILOG = '0';
@aryA = $sthA->fetchrow_array;
$DBagi_output = $aryA[0];
$ext_context = $aryA[1];
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
$rec_count++;
}
$sthA->finish();
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
$i++;
}
### list of command-line array arguments:
@ARGV_vars = split(/---/, $ARGV[0]);
$language = $ARGV_vars[0];
$first_prompt = $ARGV_vars[1];
$you_entered_prompt = $ARGV_vars[2];
$confirmation_prompt = $ARGV_vars[3];
$thank_you_prompt = $ARGV_vars[4];
$invalid_prompt = $ARGV_vars[5];
$kickout_attempts = $ARGV_vars[6];
$kickout_prompt = $ARGV_vars[7];
$kickout_ingroup = $ARGV_vars[8];
}
if (length($language)<1) {$language='en';}
if (length($first_prompt)<1) {$first_prompt='please_enter_id_number';}
if (length($you_entered_prompt)<1) {$you_entered_prompt='you-entered';}
if (length($confirmation_prompt)<1) {$confirmation_prompt='confirm_id_number';}
if (length($thank_you_prompt)<1) {$thank_you_prompt='auth-thankyou';}
if (length($invalid_prompt)<1) {$invalid_prompt='buzz';}
if (length($kickout_attempts)<1) {$kickout_attempts='2';}
if (length($kickout_prompt)<1) {$kickout_prompt='outside-transfer';}
$|=1;
while(<STDIN>)
{
chomp;
last unless length($_);
if ($AGILOG)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (!$fullCID) # if no fullCID sent
{
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
if ( $calleridname =~ /\"/) {$calleridname =~ s/\"//gi;}
if ( (!$callerid) or ($callerid =~ /unknown/) or ( ($calleridname =~ /\d\d\d\d\d\d\d\d\d/) && (length($calleridname) > 16) ) )
{$callerid = $calleridname;}
if ( ($callerid =~ / /) && (length($callerid) > 20) )
{$callerid =~ s/ .*//gi;}
### allow for ANI being sent with the DNIS "*3125551212*9999*"
if ($extension =~ /^\*\d\d\d\d\d\d\d\d\d\d\*/)
{
$callerid = $extension;
$callerid =~ s/\*\d\d\d\d\*$//gi;
$callerid =~ s/^\*//gi;
$extension =~ s/^\*\d\d\d\d\d\d\d\d\d\d\*//gi;
$extension =~ s/\*$//gi;
}
$calleridname = $callerid;
}
}
if ($AGILOG) {$agi_string = "AGI Environment Dump:"; &agi_output;}
foreach $i (sort keys %AGI)
{
if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
}
if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|"; &agi_output;}
if ($AGILOG) {$agi_string = "PARKED CALL IVR STARTED"; &agi_output;}
$stmtA = "UPDATE parked_channels set channel_group='$callerid' where server_ip='$VARserver_ip' and channel='$channel';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- Park record updated: |$affected_rows| |$callerid|$channel|$VARserver_ip"; &agi_output;}
$VACcount=0;
$VAC_campaign_id='';
$VAC_call_type='';
$VAC_extension='';
$VLAcount=0;
$VLA_user='';
$VLA_campaign_id='';
$VCcount=0;
$MOHfiles=0;
$stmtA = "SELECT campaign_id,call_type,extension,phone_number,lead_id FROM vicidial_auto_calls where callerid='$callerid';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$VACcount=$sthA->rows;
if ($VACcount > 0)
{
@aryA = $sthA->fetchrow_array;
$VAC_campaign_id = $aryA[0];
$VAC_call_type = $aryA[1];
$VAC_extension = $aryA[2];
$VAC_phone_number = $aryA[3];
$VAC_lead_id = $aryA[4];
if ($AGILOG) {$agi_string = "-- VAC Call Found: |$callerid|$VAC_campaign_id|$VAC_call_type|$VAC_extension|$VAC_phone_number|$VAC_lead_id|"; &agi_output;}
}
$sthA->finish();
if ($VACcount > 0)
{
$stmtA = "SELECT user,campaign_id,server_ip,conf_exten FROM vicidial_live_agents where callerid='$callerid';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$VLAcount=$sthA->rows;
if ($VLAcount > 0)
{
@aryA = $sthA->fetchrow_array;
$VLA_user = $aryA[0];
$VLA_campaign_id = $aryA[1];
$VLA_server_ip = $aryA[2];
$VLA_conf_exten = $aryA[3];
}
$sthA->finish();
if ($VLAcount > 0)
{
if ($AGILOG) {$agi_string = "-- Starting Gather Data: |$VLA_user|$VLA_campaign_id|$kickout_attempts| |$callerid|"; &agi_output;}
### BEGIN prompt for customer ID number ($customer_id_number) ###
$customer_id_number='';
$variable='';
$confirmation=0;
$confirmation_chances=0;
$collect_digits='20';
$ms_delay='8000';
$variable_entry_prompt = $first_prompt;
$confirm_entry_prompt = $you_entered_prompt;
while ( ($confirmation_chances < $kickout_attempts) && ($confirmation < 1) )
{
$entry_chances=0;
while ( ($entry_chances < $kickout_attempts) && (length($variable) < 1) )
{
$entry_chances++;
&customer_variable_gather;
$customer_id_number = $variable;
if ( (length($customer_id_number) < 1) || (length($customer_id_number) > 20) )
{
if ($AGILOG) {$agi_string = "-- CUSTOMER ID GATHER FAIL : |$customer_id_number|"; &agi_output;}
$audio_file = $invalid_prompt; &play_audio;
$variable='';
}
}
$confirmation_chances++;
if ( (length($customer_id_number) > 0) || (length($customer_id_number) <= 20) )
{
$audio_file = $confirm_entry_prompt; &play_audio;
$AGI->say_digits("$variable");
&confirm_entry;
if ($ANSWER_confirm > 1)
{$variable='';}
if ( ($ANSWER_confirm > 0) && ($ANSWER_confirm < 2) )
{$confirmation=1;}
}
else
{
if ($entry_chances >= $kickout_attempts)
{$confirmation_chances=$kickout_attempts;}
}
}
### customer ID confirmed, update in vicidial_list and tag agent for update
if ($confirmation > 0)
{
$stmtA = "UPDATE vicidial_list set vendor_lead_code='$customer_id_number' where lead_id='$VAC_lead_id';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- Lead record updated: |$affected_rows| |$callerid|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_live_agents set external_update_fields='1',external_update_fields_data='vendor_lead_code' where user='$VLA_user';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- Agent data update triggered: |$affected_rows| |$callerid|$stmtA|"; &agi_output;}
}
### no valid customer ID received, send customer to kickout in-group if defined
if ( ($confirmation < 1) && (length($kickout_ingroup)>0) )
{
$audio_file = $kickout_prompt; &play_audio;
sleep(1);
$stmtA = "UPDATE vicidial_live_agents set external_transferconf='LOCAL_CLOSER---$kickout_ingroup' where user='$VLA_user';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- AGI Done, kick-out, sending call to kickout ingroup: |$affected_rows| |$callerid|$kickout_ingroup|$stmtA"; &agi_output;}
}
### END prompt for customer ID number ($customer_id_number) ###
else
{
### send API command to have agent grab call back
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$stmtA = "UPDATE vicidial_live_agents set external_park='GRAB_IVR_CUSTOMER' where user='$VLA_user';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- AGI Done, sending call back to agent: |$affected_rows| |$callerid|$stmtA|$VLA_user|"; &agi_output;}
}
}
}
else
{
if ($AGILOG) {$agi_string = "-- Call Not Found in vicidial_auto_calls: |$callerid|"; &agi_output;}
}
$dbhA->disconnect();
$AGI->stream_file('sip-silence');
if ($AGILOG) {$agi_string = "-- Exiting Park Call IVR: |$callerid|"; &agi_output;}
exit;
sub agi_output
{
if ($AGILOG >=2)
{
### open the log file for writing ###
open(Lout, ">>$AGILOGfile")
|| die "Can't open $AGILOGfile: $!\n";
print Lout "$now_date|$script|$agi_string\n";
close(Lout);
}
### send to STDERR writing ###
if ( ($AGILOG == '1') || ($AGILOG == '3') )
{print STDERR "$now_date|$script|$agi_string\n";}
$agi_string='';
}
sub checkresult
{
my ($res) = @_;
my $retval;
$tests++;
chomp $res;
if ($res =~ /^200/)
{
$res =~ /result=(-?\d+)/;
if (!length($1))
{
# print STDERR "FAIL ($res)\n";
$fail++;
}
else
{
# print STDERR "PASS ($1)\n";
$pass++;
}
}
else
{
# print STDERR "FAIL (unexpected result '$res')\n";
$fail++;
}
}
sub leading_zero($)
{
$_ = $_[0];
s/^(\d)$/0$1/;
s/^(\d\d)$/0$1/;
return $_;
} # End of the leading_zero() routine.
### play audio, check for existing other language if defined ###
sub play_audio
{
if ($language =~ /es/)
{
$file_extension_gsm='.gsm';
$file_extension_wav='.wav';
$audio_suffix='_es';
if ( (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_gsm")) || (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_wav")) )
{$donothing=1;}
else
{$audio_suffix='';}
}
elsif ($language =~ /fr/)
{
$file_extension_gsm='.gsm';
$file_extension_wav='.wav';
$audio_suffix='_fr';
if ( (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_gsm")) || (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_wav")) )
{$donothing=1;}
else
{$audio_suffix='';}
}
else
{$audio_suffix='';}
$AGI->stream_file("$audio_file$audio_suffix");
}
##### BEGIN collect the customer variable ###############################################
sub customer_variable_gather
{
$interrupt_digit='';
$audio_file = "$variable_entry_prompt";
if ($language =~ /es/)
{
$file_extension_gsm='.gsm';
$file_extension_wav='.wav';
$audio_suffix='_es';
if ( (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_gsm")) || (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_wav")) )
{$donothing=1;}
else
{$audio_suffix='';}
}
elsif ($language =~ /fr/)
{
$file_extension_gsm='.gsm';
$file_extension_wav='.wav';
$audio_suffix='_fr';
if ( (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_gsm")) || (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_wav")) )
{$donothing=1;}
else
{$audio_suffix='';}
}
else
{$audio_suffix='';}
$interrupt_digit = $AGI->stream_file("$audio_file$audio_suffix",'0123456789');
print STDERR "interrupt_digit |$interrupt_digit|\n";
$digits_being_entered=1;
$PASS_word='';
if ($interrupt_digit > 0)
{
# if ($interrupt_digit == 35) {$interrupt_digit='#';}
# if ($interrupt_digit == 42) {$interrupt_digit='*';}
if ($interrupt_digit == 48) {$interrupt_digit=0;}
if ($interrupt_digit == 49) {$interrupt_digit=1;}
if ($interrupt_digit == 50) {$interrupt_digit=2;}
if ($interrupt_digit == 51) {$interrupt_digit=3;}
if ($interrupt_digit == 52) {$interrupt_digit=4;}
if ($interrupt_digit == 53) {$interrupt_digit=5;}
if ($interrupt_digit == 54) {$interrupt_digit=6;}
if ($interrupt_digit == 55) {$interrupt_digit=7;}
if ($interrupt_digit == 56) {$interrupt_digit=8;}
if ($interrupt_digit == 57) {$interrupt_digit=9;}
$PASS_word=$interrupt_digit;
}
$digit_loop_counter=0;
while ($digits_being_entered > 0)
{
$digit = chr($AGI->wait_for_digit('8000')); # wait 8 seconds for input or until the pound key is pressed
if ($digit =~ /\d/)
{
$PASS_word = "$PASS_word$digit";
print STDERR "digit |$digit| PASS_word |$PASS_word|\n";
# $AGI->say_digits("$digit");
undef $digit;
}
else
{
$digits_being_entered=0;
}
if ( (length($PASS_word)) >= $collect_digits)
{
$digits_being_entered=0;
}
$digit_loop_counter++;
}
$PASS_word =~ s/\D//gi;
$variable = $PASS_word;
if ($PASS_word) {print STDERR "digit |$digit| PASS_word |$PASS_word| variable |$variable|\n";}
$collect_digits='99';
}
##### END collect the customer variable ###############################################
##### BEGIN confirm entry ######################################
sub confirm_entry
{
$interrupt_digit='';
$audio_file = "$confirmation_prompt";
if ($language =~ /es/)
{
$file_extension_gsm='.gsm';
$file_extension_wav='.wav';
$audio_suffix='_es';
if ( (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_gsm")) || (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_wav")) )
{$donothing=1;}
else
{$audio_suffix='';}
}
elsif ($language =~ /fr/)
{
$file_extension_gsm='.gsm';
$file_extension_wav='.wav';
$audio_suffix='_fr';
if ( (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_gsm")) || (-e ("$PATHsounds/$audio_file$audio_suffix$file_extension_wav")) )
{$donothing=1;}
else
{$audio_suffix='';}
}
else
{$audio_suffix='';}
$interrupt_digit = $AGI->stream_file("$audio_file$audio_suffix",'12');
print STDERR "interrupt_digit |$interrupt_digit|\n";
$digits_being_entered=1;
$ANSWER_confirm='';
if ($interrupt_digit > 0)
{
# if ($interrupt_digit == 35) {$interrupt_digit='#';}
# if ($interrupt_digit == 42) {$interrupt_digit='*';}
if ($interrupt_digit == 48) {$interrupt_digit=0;}
if ($interrupt_digit == 49) {$interrupt_digit=1;}
if ($interrupt_digit == 50) {$interrupt_digit=2;}
if ($interrupt_digit == 51) {$interrupt_digit=3;}
if ($interrupt_digit == 52) {$interrupt_digit=4;}
if ($interrupt_digit == 53) {$interrupt_digit=5;}
if ($interrupt_digit == 54) {$interrupt_digit=6;}
if ($interrupt_digit == 55) {$interrupt_digit=7;}
if ($interrupt_digit == 56) {$interrupt_digit=8;}
if ($interrupt_digit == 57) {$interrupt_digit=9;}
$ANSWER_confirm=$interrupt_digit;
}
if (length($ANSWER_confirm) < 1)
{
$digit_loop_counter=0;
while ( ($digits_being_entered > 0) && ($digit_loop_counter < 1) )
{
$digit = chr($AGI->wait_for_digit("$ms_delay")); # wait 10 seconds for input or until the pound key is pressed
if ($digit =~ /\d/)
{
$ANSWER_confirm = "$ANSWER_confirm$digit";
print STDERR "digit |$digit| ANSWER_confirm |$ANSWER_confirm|\n";
# $AGI->say_digits("$digit");
undef $digit;
}
else
{
$digits_being_entered=0;
}
$digit_loop_counter++;
}
}
$ANSWER_confirm =~ s/\D//gi;
if ($ANSWER_confirm) {print STDERR "digit |$digit| ANSWER_confirm |$ANSWER_confirm|\n";}
}
##### END confirm entry ######################################
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