319 lines
9.8 KiB
Perl
319 lines
9.8 KiB
Perl
#!/usr/bin/perl
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#
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# AST_agent_logout.pl version 2.2.0
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#
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# DESCRIPTION:
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# forces logout of agents in a specified campaign or all campaigns
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#
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# This script is meant to be used in the crontab at scheduled intervals
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#
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# EXAMPLE CRONTAB ENTRIES:
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#
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# ### Force logout at different times
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#
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# ## 3:15PM and 10:15PM Monday-Thursday
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# 15 15,22 * * 1,2,3,4 /usr/share/astguiclient/AST_agent_logout.pl --debugX
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#
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# ## 8:15PM on Friday
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# 15 20 * * 5 /usr/share/astguiclient/AST_agent_logout.pl --debugX
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#
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# ## 4:15PM on Saturday
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# 15 16 * * 6 /usr/share/astguiclient/AST_agent_logout.pl --debugX
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#
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#
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# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGELOG
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# 80112-0330 - First Build
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# 91129-2138 - Replace SELECT STAR in SQL statement, fixed other formatting
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#
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# constants
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$DB=0; # Debug flag, set to 0 for no debug messages, On an active system this will generate lots of lines of output per minute
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$US='__';
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$MT[0]='';
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$secT = time();
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$now_date_epoch = $secT;
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$Fhour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$file_date = "$year-$mon-$mday";
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$VDL_date = "$year-$mon-$mday 00:00:01";
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$inactive_epoch = ($secT - 60);
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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$i++;
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}
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if ($args =~ /--help/i)
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{
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print "allowed run time options(must stay in this order):\n [--debug] = debug\n [--debugX] = super debug\n [-t] = test\n [--campaign=XXX] = run for campaign XXX only\n\n";
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exit;
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}
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else
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{
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if ($args =~ /--campaign=/i)
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{
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# print "\n|$ARGS|\n\n";
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@data_in = split(/--campaign=/,$args);
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$CLIcampaign = $data_in[1];
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$CLIcampaign =~ s/ .*$//gi;
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}
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else
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{$CLIcampaign = '';}
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if ($args =~ /--debug/i)
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{
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$DB=1;
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print "\n----- DEBUG -----\n\n";
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}
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if ($args =~ /--debugX/i)
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{
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$DBX=1;
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print "\n----- SUPER DEBUG -----\n\n";
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}
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if ($args =~ /-t/i)
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{
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$T=1; $TEST=1;
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print "\n-----TESTING -----\n\n";
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}
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}
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}
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else
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{
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print "no command line options set\n";
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}
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VDALOGfile) {$VDALOGfile = "$PATHlogs/agentlogout.$year-$mon-$mday";}
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if (!$VARDB_port) {$VARDB_port='3306';}
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use DBI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT vd_server_logs,local_gmt FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$DBvd_server_logs = "$aryA[0]";
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$DBSERVER_GMT = "$aryA[1]";
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if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
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else {$SYSLOG = '0';}
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if (length($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;}
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$rec_count++;
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}
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$sthA->finish();
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@user=@MT;
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if ($CLIcampaign)
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{
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$stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip from vicidial_live_agents where campaign_id='$CLIcampaign'";
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}
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else
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{
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$stmtA = "SELECT user,server_ip,status,lead_id,campaign_id,uniqueid,callerid,channel,last_call_time,UNIX_TIMESTAMP(last_update_time),last_call_finish,closer_campaigns,call_server_ip from vicidial_live_agents";
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}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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@aryA = $sthA->fetchrow_array;
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$user[$rec_count] = "$aryA[0]";
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$server_ip[$rec_count] = "$aryA[1]";
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$status[$rec_count] = "$aryA[2]";
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$lead_id[$rec_count] = "$aryA[3]";
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$campaign_id[$rec_count] = "$aryA[4]";
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$uniqueid[$rec_count] = "$aryA[5]";
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$callerid[$rec_count] = "$aryA[6]";
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$channel[$rec_count] = "$aryA[7]";
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$last_call_time[$rec_count] = "$aryA[8]";
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$last_update_time[$rec_count] = "$aryA[9]";
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$last_call_finish[$rec_count] = "$aryA[10]";
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$closer_campaigns[$rec_count] = "$aryA[11]";
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$call_server_ip[$rec_count] = "$aryA[12]";
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$rec_count++;
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}
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$sthA->finish();
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if ($DB) {print "AGENTS TO LOGOUT: $rec_count\n";}
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##### LOOP THROUGH EACH AGENT(USER) AND LOG THEM OUT #####
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$i=0;
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foreach(@user)
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{
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### attempt to gracefully update the timers in the logs before logging out the agent
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if ($last_update_time[$i] > $inactive_epoch)
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{
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$stmtA = "SELECT agent_log_id,user,server_ip,event_time,lead_id,campaign_id,pause_epoch,pause_sec,wait_epoch,wait_sec,talk_epoch,talk_sec,dispo_epoch,dispo_sec,status,user_group,comments,sub_status,dead_epoch,dead_sec from vicidial_agent_log where user='$user[$i]' and campaign_id='$campaign_id[$i]' order by agent_log_id desc LIMIT 1;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$agent_log_id[$i] = "$aryA[0]";
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$pause_epoch[$i] = "$aryA[6]";
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$pause_sec[$i] = "$aryA[7]";
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$wait_epoch[$i] = "$aryA[8]";
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$wait_sec[$i] = "$aryA[9]";
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$talk_epoch[$i] = "$aryA[10]";
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$talk_sec[$i] = "$aryA[11]";
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$dispo_epoch[$i] = "$aryA[12]";
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$dispo_sec[$i] = "$aryA[13]";
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$user_group[$i] = "$aryA[15]";
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}
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$sthA->finish();
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if ( ($wait_epoch[$i] < 1) || ( ($status[$i] =~ /PAUSE/) && ($dispo_epoch[$i] < 1) ) )
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{
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$pause_sec = ( ($now_date_epoch - $pause_epoch[$i]) + $pause_sec[$i]);
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$stmtA = "UPDATE vicidial_agent_log SET wait_epoch='$now_date_epoch', pause_sec='$pause_sec' where agent_log_id='$agent_log_id[$i]';";
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}
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else
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{
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if ($talk_epoch[$i] < 1)
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{
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$wait_sec = ( ($now_date_epoch - $wait_epoch[$i]) + $wait_sec[$i]);
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$stmtA = "UPDATE vicidial_agent_log SET talk_epoch='$now_date_epoch', wait_sec='$wait_sec' where agent_log_id='$agent_log_id[$i]';";
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}
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else
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{
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if ($dispo_epoch[$i] < 1)
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{
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$talk_sec = ($now_date_epoch - $talk_epoch[$i]);
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$stmtA = "UPDATE vicidial_agent_log SET dispo_epoch='$now_date_epoch', talk_sec='$talk_sec' where agent_log_id='$agent_log_id[$i]';";
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}
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else
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{
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if ($dispo_sec[$i] < 1)
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{
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$dispo_sec = ($now_date_epoch - $dispo_epoch[$i]);
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$stmtA = "UPDATE vicidial_agent_log SET dispo_sec='$dispo_sec' where agent_log_id='$agent_log_id[$i]';";
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}
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}
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}
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}
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$affected_rows = $dbhA->do($stmtA);
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if ($DBX) {print "UPDATING VAL RECORD: $affected_rows |$stmtA|\n";}
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$event_string = "AGENT UPDATE|$affected_rows|$stmtA|";
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&event_logger;
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}
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$stmtA = "DELETE from vicidial_live_agents where user='$user[$i]' and campaign_id='$campaign_id[$i]' order by live_agent_id LIMIT 1;";
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$affected_rows = $dbhA->do($stmtA);
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if ($DBX) {print "VLA record Deleted: $affected_rows $user[$1] $campaign_id[$i] $status[$i] $last_call_time[$i]\n";}
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$event_string = "AGENT LOGOUT|$user[$1]|$campaign_id[$i]|$status[$i]|$last_call_time[$i]";
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&event_logger;
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if (length($user_group[$i])<1)
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{
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$stmtA = "SELECT user_group FROM vicidial_users where user='$user[$i]';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$user_group[$i] = "$aryA[0]";
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}
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$sthA->finish();
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}
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$stmtA = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user[$i]','LOGOUT','$campaign_id[$i]','$now_date','$now_date_epoch','$user_group[$i]');";
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$affected_rows = $dbhA->do($stmtA);
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$i++;
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}
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$dbhA->disconnect();
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if($DB)
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{
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### calculate time to run script ###
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$secY = time();
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$secZ = ($secY - $secT);
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if (!$q) {print "DONE. Script execution time in seconds: $secZ\n";}
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}
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exit;
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sub event_logger
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{
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if ($SYSLOG)
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{
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### open the log file for writing ###
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open(Lout, ">>$VDALOGfile")
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|| die "Can't open $VDALOGfile: $!\n";
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print Lout "$now_date|$event_string|\n";
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close(Lout);
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}
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$event_string='';
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}
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