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several small changes to the ALL_inbound AGI script

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altered the AST_CLOSERstats.php to allow for selection of multiple in-groups in report

git-svn-id: svn://192.168.202.10@988 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2008-10-24 05:41:14 +00:00
parent d5b0a056f1
commit 35ee66d9c8
2 changed files with 258 additions and 116 deletions
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agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+116 -86
View File
@@ -86,6 +86,7 @@
# 81011-1019 - Added option for press 1 to leave voicemail if wait time > hold-time-option-seconds
# 81020-0237 - Added term_reason logging for all possible exits of the script
# 81021-2315 - Changed and add queue_log logging
# 81024-0006 - Changed LOOKUP to insert new lead if phone_number < 3 digits, changed queue_sec calculation
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -109,6 +110,7 @@ $hm = "$hour$min";
$hm = ($hm + 0);
$now_date_epoch = time();
$start_epoch = $now_date_epoch;
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec";
$start_time=$now_date;
@@ -509,55 +511,8 @@ if ($call_handle_method =~ /DIGITID$/)
if ($call_handle_method =~ /LOOKUP/)
{
$listSQL = '';
if ($call_handle_method =~ /LOOKUPRL$/)
{$listSQL = "and list_id='$list_id'";}
else
if (length($phone_number) < 3)
{
if ($call_handle_method =~ /LOOKUPRC$/)
{
### Grab all lists associated with Scampaign_id
$cbc=0;
$SlistsSQL='';
$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$Scampaign_id' limit 100;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$SlistsSQL .= "'$aryA[0]',";
$cbc++;
}
$sthA->finish();
chop($SlistsSQL);
if (length($SlistsSQL)>3)
{$listSQL = "and list_id IN($SlistsSQL)";}
}
}
$cbc=0;
$stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
if ($AGILOG) {$agi_string = "VDAD vicidial_list search |$phone_number|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
$rec_countCUSTDATA=0;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "VDAD vicidial_list found |$insert_lead_id|$stmtA|"; &agi_output;}
}
else
{
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
@@ -575,7 +530,77 @@ if ($call_handle_method =~ /LOOKUP/)
$sthA->finish();
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$stmtA|"; &agi_output;}
}
}
else
{
$listSQL = '';
if ($call_handle_method =~ /LOOKUPRL$/)
{$listSQL = "and list_id='$list_id'";}
else
{
if ($call_handle_method =~ /LOOKUPRC$/)
{
### Grab all lists associated with Scampaign_id
$cbc=0;
$SlistsSQL='';
$stmtA = "SELECT list_id FROM vicidial_lists where campaign_id='$Scampaign_id' limit 100;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$SlistsSQL .= "'$aryA[0]',";
$cbc++;
}
$sthA->finish();
chop($SlistsSQL);
if (length($SlistsSQL)>3)
{$listSQL = "and list_id IN($SlistsSQL)";}
}
}
$cbc=0;
$stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
if ($AGILOG) {$agi_string = "VDAD vicidial_list search |$phone_number|$stmtA|"; &agi_output;}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
$rec_countCUSTDATA=0;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "VDAD vicidial_list found |$insert_lead_id|$stmtA|"; &agi_output;}
}
else
{
### insert a record into the vicidial_list table
$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
$affected_rows = $dbhA->do($stmtA);
$cbc=0;
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$insert_lead_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "VDAD vicidial_list insert |$insert_lead_id|$stmtA|"; &agi_output;}
}
}
}
else
@@ -628,6 +653,29 @@ if ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) )
{
$VHqueryCID = "VA$CIDdate$hour$min$sec$sec";
$stmtA = "INSERT INTO vicidial_closer_log set status='DROP',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id = '$insert_lead_id',campaign_id='$channel_group',user='VDCL',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='AFTER HOURS DROP',term_reason='AFTERHOURS';";
$affected_rows = $dbhA->do($stmtA);
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$insert_close_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "-- VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|\n|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
if ($after_hours_action =~ /EXTENSION|VOICEMAIL|IN_GROUP/)
{
if ($after_hours_action =~ /EXTENSION/)
@@ -661,28 +709,6 @@ if ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) )
checkresult($result);
}
}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
$stmtA = "INSERT INTO vicidial_closer_log set status='DROP',start_epoch='$now_date_epoch',end_epoch='$now_date_epoch',length_in_sec='1',queue_seconds='0',lead_id = '$insert_lead_id',campaign_id='$channel_group',user='VDCL',list_id='$list_id',call_date='$now_date',phone_code='$phone_code',phone_number='$phone_number',comments='AFTER HOURS DROP',term_reason='AFTERHOURS';";
$affected_rows = $dbhA->do($stmtA);
$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
$sthA = $dbhA->prepare($stmtB) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtB ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$insert_close_id = "$aryA[0]";
$cbc++;
}
$sthA->finish();
if ($AGILOG) {$agi_string = "-- VDCL vcl insert: |$affected_rows|$insert_lead_id|$insert_close_id|\n|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='DROP' where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
if ($after_hours_action =~ /HANGUP/)
{
@@ -2010,7 +2036,9 @@ if ($wait_in_queue > 0)
### sleep for 99 hundredths of a second
usleep(1*990*1000);
$drop_timer++;
# $drop_timer++;
$NOWsec = time();
$drop_timer = ($NOWsec - $start_epoch);
}
}
@@ -2022,8 +2050,10 @@ if ($affected_rows < 1)
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "$affected_rows|VDAC-reinsert|$stmtA|"; &agi_output;}
}
#if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
else
{
# if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update vac table: $callerid\n|$stmtA|$drop_timer ($NOWsec - $start_epoch)|"; &agi_output;}
}
}
############################################
@@ -2093,6 +2123,18 @@ if ($drop_action =~ /IN_GROUP/)
if ($AGILOG) {$agi_string = "-- VDCL DROP: |$drop_action|$DROPexten|"; &agi_output;}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
$stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='QUEUETIMEOUT' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
### use STDOUT to send call to proper DROP location
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
@@ -2120,18 +2162,6 @@ if ($AGILOG) {$agi_string = "-- VDCL DROP: |$drop_action|$DROPexten|"; &agi
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL call_hungup timeout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager"; &agi_output;}
}
$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|"; &agi_output;}
$stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds',term_reason='QUEUETIMEOUT' where lead_id = '$insert_lead_id' order by start_epoch desc limit 1;";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
$stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$insert_lead_id';";
$affected_rows = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- VDCL vl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
}
$dbhA->disconnect();
agc_2-X/trunk/www/vicidial/AST_CLOSERstats.php
+142 -30
View File
@@ -15,6 +15,7 @@
# 80709-0331 - Added time stats to call statuses
# 80722-2149 - Added Status Category stats
# 81015-0705 - Added IVR calls count
# 81024-0037 - Added multi-select inbound-groups
#
require("dbconnect.php");
@@ -26,14 +27,16 @@ if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
@@ -84,13 +87,37 @@ $rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$groups_to_print = mysql_num_rows($rslt);
$i=0;
$LISTgroups[$i]='---NONE---';
$i++;
$groups_to_print++;
while ($i < $groups_to_print)
{
$row=mysql_fetch_row($rslt);
$groups[$i] =$row[0];
$LISTgroups[$i] =$row[0];
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$i++;
}
if ( (ereg("--NONE--",$group_string) ) or ($group_ct < 1) )
{
$group_SQL = "''";
# $group_SQL = "group_id IN('')";
}
else
{
$group_SQL = eregi_replace(",$",'',$group_SQL);
# $group_SQL = "group_id IN($group_SQL)";
}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
@@ -120,33 +147,65 @@ while ($i < $statcats_to_print)
<?
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>VICIDIAL: VDAD Closer Stats</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
if ($DB > 0)
{
echo "<BR>\n";
echo "$group_ct|$group_string|$group_SQL\n";
echo "<BR>\n";
echo "$shift|$query_date|$end_date\n";
echo "<BR>\n";
}
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<TABLE BORDER=0><TR><TD VALIGN=TOP>\n";
echo "<INPUT TYPE=HIDDEN NAME=DB VALUE=\"$DB\">\n";
echo "Date Range:<BR>\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
echo " to <INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
echo "<SELECT SIZE=1 NAME=group>\n";
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "Inbound Groups: \n";
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
$o=0;
while ($groups_to_print > $o)
{
if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
if (ereg("\|$LISTgroups[$o]\|",$group_string))
{echo "<option selected value=\"$LISTgroups[$o]\">$LISTgroups[$o]</option>\n";}
else
{echo "<option value=\"$LISTgroups[$o]\">$LISTgroups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "</TD><TD ROWSPAN=2 VALIGN=TOP>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=3111&group_id=$group[0]\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
echo "</TD></TR>\n";
echo "<TR><TD>\n";
#echo "<SELECT SIZE=1 NAME=group>\n";
# $o=0;
# while ($groups_to_print > $o)
# {
# if ($groups[$o] == $group) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
# else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
# $o++;
# }
#echo "</SELECT>\n";
echo "Shift: <SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "</SELECT>\n";
echo "<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
echo " &nbsp; <INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
echo "</TD></TR></TABLE>\n";
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n\n";
if (!$group)
if ($groups_to_print < 1)
{
echo "\n\n";
echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
@@ -178,18 +237,71 @@ $query_date_END = "$end_date $time_END";
echo "VICIDIAL: Auto-dial Closer Stats $NOW_TIME\n";
echo "VICIDIAL: Auto-dial Closer Stats: $group_string $NOW_TIME\n";
if ($group_ct > 1)
{
echo "\n";
echo "---------- MULTI-GROUP BREAKDOWN:\n";
echo "+----------------------+---------+---------+---------+---------+\n";
echo "| IN-GROUP | CALLS | DROPS | DROP % | IVR |\n";
echo "+----------------------+---------+---------+---------+---------+\n";
$i=0;
while($i < $group_ct)
{
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='$group[$i]' and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rowx=mysql_fetch_row($rslt);
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]' and status IN('DROP','XDROP') and (length_in_sec <= 9999 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rowy=mysql_fetch_row($rslt);
$groupDISPLAY = sprintf("%20s", $group[$i]);
$gTOTALcalls = sprintf("%7s", $row[0]);
$gIVRcalls = sprintf("%7s", $rowx[0]);
$gDROPcalls = sprintf("%7s", $rowy[0]);
if ( ($gDROPcalls < 1) or ($gTOTALcalls < 1) )
{$gDROPpercent = '0';}
else
{
$gDROPpercent = (($gDROPcalls / $gTOTALcalls) * 100);
$gDROPpercent = round($gDROPpercent, 2);
}
$gDROPpercent = sprintf("%6s", $gDROPpercent);
echo "| $groupDISPLAY | $gTOTALcalls | $gDROPcalls | $gDROPpercent% | $gIVRcalls |\n";
$i++;
}
echo "+----------------------+---------+---------+---------+---------+\n";
}
echo "\n";
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
echo "---------- TOTALS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';";
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a='" . mysql_real_escape_string($group) . "' and comment_b='START';";
$stmt="select count(*) from live_inbound_log where start_time >= '$query_date_BEGIN' and start_time <= '$query_date_END' and comment_a IN($group_SQL) and comment_b='START';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rowx=mysql_fetch_row($rslt);
@@ -213,7 +325,7 @@ echo "Calls taken into the IVR for this In-Group: $IVRcalls\n";
echo "\n";
echo "---------- DROPS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP' and (length_in_sec <= 999 or length_in_sec is null);";
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and (length_in_sec <= 9999 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -284,7 +396,7 @@ while ($p < $statuses_to_print)
echo "\n";
echo "---------- QUEUE STATS\n";
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and (queue_seconds > 0);";
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and (queue_seconds > 0);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -333,7 +445,7 @@ echo "+-------------------------------------------------------------------------
echo "| 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
echo "+-------------------------------------------------------------------------------------------+------------+\n";
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' group by queue_seconds;";
$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by queue_seconds;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
@@ -396,7 +508,7 @@ echo "+----------------------+------------+\n";
echo "| HANGUP REASON | CALLS |\n";
echo "+----------------------+------------+\n";
$stmt="select count(*),term_reason from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' group by term_reason;";
$stmt="select count(*),term_reason from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by term_reason;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
@@ -438,7 +550,7 @@ echo "+--------+----------------------+----------------------+------------+-----
## get counts and time totals for all statuses in this campaign
$stmt="select count(*),status,sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
$stmt="select count(*),status,sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) group by status;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statuses_to_print = mysql_num_rows($rslt);
@@ -620,7 +732,7 @@ echo "+--------------------------+------------+----------+--------+\n";
echo "| AGENT | CALLS | TIME M | AVRG M |\n";
echo "+--------------------------+------------+----------+--------+\n";
$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;";
$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 0 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$users_to_print = mysql_num_rows($rslt);
@@ -710,14 +822,14 @@ $i=0;
$h=0;
while ($i <= 96)
{
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' and campaign_id='" . mysql_real_escape_string($group) . "';";
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' and campaign_id IN($group_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP';";
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:00:00' and call_date <= '$query_date $h:14:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -725,42 +837,42 @@ while ($i <= 96)
$i++;
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' and campaign_id='$group';";
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' and campaign_id IN($group_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP';";
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:15:00' and call_date <= '$query_date $h:29:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$drop_count[$i] = $row[0];
$i++;
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' and campaign_id='" . mysql_real_escape_string($group) . "';";
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' and campaign_id IN($group_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP';";
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:30:00' and call_date <= '$query_date $h:44:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP');";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$drop_count[$i] = $row[0];
$i++;
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' and campaign_id='" . mysql_real_escape_string($group) . "';";
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' and campaign_id IN($group_SQL);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
$hour_count[$i] = $row[0];
if ($hour_count[$i] > $hi_hour_count) {$hi_hour_count = $hour_count[$i];}
if ($hour_count[$i] > 0) {$last_full_record = $i;}
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP';";
$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date $h:45:00' and call_date <= '$query_date $h:59:59' and campaign_id IN($group_SQL) and status IN('DROP','XDROP')';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -910,4 +1022,4 @@ echo "\nRun Time: $RUNtime seconds\n";
?>
</PRE>
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