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Updated AGENT_EVENTS_PUSH.txt doc

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git-svn-id: svn://192.168.202.10@3437 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2021-05-05 21:20:56 +00:00
parent 353ebdde90
commit 48c6b7f4ab
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agc_2-X/trunk/docs/AGENT_EVENTS_PUSH.txt
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@@ -1,4 +1,4 @@
Agent Events Push Started: 2017-05-31 Updated: 2017-09-13
Agent Events Push Started: 2017-05-31 Updated: 2021-05-05
This feature allows for selected events in the VICIdial agent screen to push out event triggers through HTTP requests sent to a URL as defined in the System Settings.
@@ -46,6 +46,12 @@ call_dead - This indicates that the customer line has hung up before the agent c
call_script - Triggered when the script tab has loaded
dead_trigger_audio - Triggered if audio has been played to the agent based on the Dead Call Trigger Audio campaign settings
dead_trigger_url - Triggered if URL request has been started based on the Dead Call Trigger URL campaign settings
dead_trigger_url_sent - Triggered if URL request has been confirmed received based on the Dead Call Trigger URL campaign settings
other_answered - Triggers if EMAIL or CHAT is received by the agent, type will be attached to event
agent_hangup - This is when the agent hangs up the call
@@ -54,6 +60,8 @@ dispo_screen_open - The dispo screen has been opened and is awaiting the agent a
dispo_set - This is when the agent submits a disposition for the call they jsut finished, a message containing the selected disposition will be attached to this event
dispo_set_twice - If the Dispo is somehow sent a second time for the same call, this will trigger
3way_start - This indicates that the agent has started a 3way call, where the call is going will be attached to this event
3way_answered - This indicates that the 3way party has answered the call. call_id of customer call is attached to event
@@ -66,6 +74,8 @@ transfer_local_closer - The agent has transferred a call to an In-Group using Lo
transfer_blind - The agent has blind transferred a call, the destination transferred to will be attached to the event
transfer_vmail - The agent has transferred a call to the voicemail message process
park_started - This indicates that the agent has sent the customer to a park
park_retrieved - This indicates that the agent has received the customer back from park
@@ -129,6 +139,7 @@ logged_out_complete
call_answered
call_dead
call_script
dead_trigger_url_sent
other_answered
agent_hangup
dispo_set
@@ -148,7 +159,10 @@ logged_out
state_ready
state_paused
call_dialed
dead_trigger_audio
dead_trigger_url
dispo_screen_open
dispo_set_twice
3way_start
3way_agent_leave
transfer_local_closer
@@ -162,6 +176,7 @@ manual_dial_open
callback_select_open
transfer_panel_open
transfer_panel_closed
transfer_vmail
ingroup_screen_open
ingroup_screen_closed
territory_screen_open
@@ -175,3 +190,7 @@ MULTI-PURPOSE EVENTS THAT HAVE VARIOUS TRIGGERS:
agent_alert
session_disabled
none_in_session
NOTE: For information on using these Agent Events with your own custom WebSocket applications, please read the WEBSOCKETS_SUPPORT.txt document also in this directory.