Added alt_display.php script

git-svn-id: svn://192.168.202.10@3285 3d104415-ff17-0410-8863-d5cf3c621b8a
2020-08-28 15:08:30 +00:00
parent ef596f0996
commit 8083f72e1c
3 changed files with 596 additions and 1 deletions
@@ -1,4 +1,4 @@
-CRM EXAMPLE SKIN DOCUMENT	Started: 2015-12-27	Updated: 2017-06-01
+CRM EXAMPLE SKIN DOCUMENT	Started: 2015-12-27	Updated: 2020-08-28

 This document describes one method of integrating with the agent screen using 
 a basic skin. This method could be used as a guide to integrate a CRM web system
@@ -56,3 +56,10 @@ Notes:
 - The example code shown assumes a campaign with only outbound auto-dial and inbound call handling in a RATIO or ADAPT dial method.
 - The example code assumes Campaign Pause Codes is not enabled
 - For more tight integration with your CRM, take a look at the AGENT_EVENTS_PUSH.txt document for information on how to get agent events pushed to your system
+
+
+Additional enhancements:
+- The agc/alt_display.php script can function as a top panel for a custom agent web screen showing a live call indicator, call timer and call-waiting counter and timer. To activate it you will need to enable the options.php setting "$alt_display_enabled". Example URLs:
+http://server/agc/alt_display.php?user=6666&ACTION=top_panel
+http://server/agc/alt_display.php?user=6666&ACTION=top_panel_realtime
+http://server/agc/alt_display.php?user=6666&ACTION=agent_status
@@ -0,0 +1,586 @@
+<?php
+# alt_display.php
+# 
+# Copyright (C) 2020  Matt Florell <vicidial@gmail.com>    LICENSE: AGPLv2
+#
+# This script is designed to display agent screen information outside of the agent screen
+# To use this script, you must set the options.php setting $alt_display_enabled	= '1';
+#
+# required variables:
+#  - $user
+#
+# Available ACTIONs:
+# - top_panel = static agent dashboard
+# - top_panel_realtime = agent dashboard reloading every second
+# - agent_status = data-only compressed details for logged-in agent status
+#
+# CHANGELOG:
+# 200827-1157 - First build
+#
+
+$version = '2.14-1';
+$build = '200827-1157';
+$php_script = 'alt_display.php';
+$mel=1;					# Mysql Error Log enabled = 1
+$mysql_log_count=11;
+$one_mysql_log=0;
+$DB=0;
+$VD_login=0;
+$SSagent_debug_logging=0;
+$pause_to_code_jump=0;
+$startMS = microtime();
+
+require_once("dbconnect_mysqli.php");
+require_once("functions.php");
+
+### If you have globals turned off uncomment these lines
+if (isset($_GET["user"]))						{$user=$_GET["user"];}
+	elseif (isset($_POST["user"]))				{$user=$_POST["user"];}
+if (isset($_GET["stage"]))						{$stage=$_GET["stage"];}
+	elseif (isset($_POST["stage"]))				{$stage=$_POST["stage"];}
+if (isset($_GET["ACTION"]))						{$ACTION=$_GET["ACTION"];}
+	elseif (isset($_POST["ACTION"]))			{$ACTION=$_POST["ACTION"];}
+if (isset($_GET["DB"]))							{$DB=$_GET["DB"];}
+	elseif (isset($_POST["DB"]))				{$DB=$_POST["DB"];}
+
+$user = preg_replace("/\'|\"|\\\\|;/","",$user);
+$stage = preg_replace("/[^-_0-9a-zA-Z]/","",$stage);
+$ACTION = preg_replace('/[^-_0-9a-zA-Z]/','',$ACTION);
+$DB = preg_replace('/[^-_0-9a-zA-Z]/','',$DB);
+
+# default optional vars if not set
+if (!isset($stage))   {$stage="default";}
+if (!isset($ACTION))   {$ACTION="top_panel";}
+
+$alt_display_enabled	= '0';	# set to 1 to allow the alt_display.php script to be used
+
+# if options file exists, use the override values for the above variables
+#   see the options-example.php file for more information
+if (file_exists('options.php'))
+	{
+	require_once('options.php');
+	}
+
+header ("Content-type: text/html; charset=utf-8");
+header ("Cache-Control: no-cache, must-revalidate");  // HTTP/1.1
+header ("Pragma: no-cache");                          // HTTP/1.0
+
+if ($alt_display_enabled < 1)
+	{
+	echo "ERROR: Alt Display script disabled: |$user|$alt_display_enabled|\n";
+	exit;
+	}
+if (strlen($user) < 1)
+	{
+	echo "ERROR: user not defined: |$user|\n";
+	exit;
+	}
+
+$txt = '.txt';
+$StarTtime = date("U");
+$NOW_DATE = date("Y-m-d");
+$NOW_TIME = date("Y-m-d H:i:s");
+$SQLdate = $NOW_TIME;
+$CIDdate = date("mdHis");
+$ENTRYdate = date("YmdHis");
+$MT[0]='';
+$agents='@agents';
+$US='_';
+while (strlen($CIDdate) > 9) {$CIDdate = substr("$CIDdate", 1);}
+$check_time = ($StarTtime - 86400);
+
+$secX = date("U");
+$epoch = $secX;
+$hour = date("H");
+$min = date("i");
+$sec = date("s");
+$mon = date("m");
+$mday = date("d");
+$year = date("Y");
+$isdst = date("I");
+$Shour = date("H");
+$Smin = date("i");
+$Ssec = date("s");
+$Smon = date("m");
+$Smday = date("d");
+$Syear = date("Y");
+
+### Grab Server GMT value from the database
+$stmt="SELECT local_gmt FROM servers where active='Y' limit 1;";
+$rslt=mysql_to_mysqli($stmt, $link);
+	if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09001',$user,$server_ip,$session_name,$one_mysql_log);}
+$gmt_recs = mysqli_num_rows($rslt);
+if ($gmt_recs > 0)
+	{
+	$row=mysqli_fetch_row($rslt);
+	$DBSERVER_GMT		=		$row[0];
+	if (strlen($DBSERVER_GMT)>0)	{$SERVER_GMT = $DBSERVER_GMT;}
+	if ($isdst) {$SERVER_GMT++;} 
+	}
+else
+	{
+	$SERVER_GMT = date("O");
+	$SERVER_GMT = preg_replace("/\+/i","",$SERVER_GMT);
+	$SERVER_GMT = ($SERVER_GMT + 0);
+	$SERVER_GMT = ($SERVER_GMT / 100);
+	}
+
+$LOCAL_GMT_OFF = $SERVER_GMT;
+$LOCAL_GMT_OFF_STD = $SERVER_GMT;
+
+
+#############################################
+##### START SYSTEM_SETTINGS LOOKUP #####
+$stmt = "SELECT use_non_latin,timeclock_end_of_day,agentonly_callback_campaign_lock,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,agent_debug_logging,default_language,active_modules,allow_chats,default_phone_code,user_new_lead_limit,sip_event_logging,call_quota_lead_ranking FROM system_settings;";
+$rslt=mysql_to_mysqli($stmt, $link);
+	if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09002',$user,$server_ip,$session_name,$one_mysql_log);}
+if ($DB) {echo "$stmt\n";}
+$qm_conf_ct = mysqli_num_rows($rslt);
+if ($qm_conf_ct > 0)
+	{
+	$row=mysqli_fetch_row($rslt);
+	$non_latin =							$row[0];
+	$timeclock_end_of_day =					$row[1];
+	$agentonly_callback_campaign_lock =		$row[2];
+	$alt_log_server_ip =					$row[3];
+	$alt_log_dbname =						$row[4];
+	$alt_log_login =						$row[5];
+	$alt_log_pass =							$row[6];
+	$tables_use_alt_log_db =				$row[7];
+	$qc_features_active =					$row[8];
+	$allow_emails =							$row[9];
+	$callback_time_24hour =					$row[10];
+	$SSenable_languages =					$row[11];
+	$SSlanguage_method =					$row[12];
+	$SSagent_debug_logging =				$row[13];
+	$SSdefault_language =					$row[14];
+	$active_modules =						$row[15];
+	$allow_chats =							$row[16];
+	$default_phone_code =					$row[17];
+	$SSuser_new_lead_limit =				$row[18];
+	$SSsip_event_logging =					$row[19];
+	$SScall_quota_lead_ranking =			$row[20];
+	}
+##### END SETTINGS LOOKUP #####
+###########################################
+
+if (strlen($SSagent_debug_logging) > 1)
+	{
+	if ($SSagent_debug_logging == "$user")
+		{$SSagent_debug_logging=1;}
+	else
+		{$SSagent_debug_logging=0;}
+	}
+
+$VUselected_language = $SSdefault_language;
+$VUuser_new_lead_limit='-1';
+$stmt="SELECT selected_language from vicidial_users where user='$user';";
+if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
+if ($DB) {echo "|$stmt|\n";}
+$rslt=mysql_to_mysqli($stmt, $link);
+	if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09003',$user,$server_ip,$session_name,$one_mysql_log);}
+$sl_ct = mysqli_num_rows($rslt);
+if ($sl_ct > 0)
+	{
+	$row=mysqli_fetch_row($rslt);
+	$VUselected_language =		$row[0];
+	}
+else
+	{
+	echo _QXZ("ERROR: user does not exist").": |$user|\n";
+	exit;
+	}
+
+if ($DB > 0)
+	{
+	echo "<html>\n";
+	echo "<head>\n";
+	echo "<!-- VERSION: $version     BUILD: $build    USER: $user -->\n";
+	echo "<title>"._QXZ("Alt Agent Display Script");
+	echo "</title>\n";
+	echo "</head>\n";
+	echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
+	}
+
+
+################################################################################
+### top_panel - shows a static display of the top panel dashboard for the agent
+################################################################################
+if ($ACTION == 'top_panel')
+	{
+	$live_call = 'NONE';
+	$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,last_update_time,closer_campaigns,calls_today,pause_code,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_state_change),preview_lead_id from vicidial_live_agents where user='$user';";
+	$rslt=mysql_to_mysqli($stmt, $link);
+		if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09004',$user,$server_ip,$session_name,$one_mysql_log);}
+	$cl_user_ct = mysqli_num_rows($rslt);
+	if ($cl_user_ct > 0)
+		{
+		$row=mysqli_fetch_row($rslt);
+		$VLAserver_ip =						$row[0];
+		$VLAstatus =						$row[1];
+		$VLAlead_id =						$row[2];
+		$VLAcampaign_id =					$row[3];
+		$VLAcallerid =						$row[4];
+		$VLAlast_update_time =				$row[5];
+		$VLAcloser_campaigns =				$row[6];
+		$VLAcalls_today =					$row[7];
+		$VLApause_code =					$row[8];
+		$VLAlast_call_time_epoch =			$row[9];
+		$VLAlast_state_change_epoch =		$row[10];
+		$VLApreview_lead_id =				($row[11] + 0);
+		if ($VLAstatus == 'INCALL') {$live_call = 'DEAD';}
+		if ( ($VLAstatus == 'PAUSED') and ($VLApreview_lead_id > 0) ) {$live_call = 'PREVIEW';}
+		}
+	else
+		{
+		echo _QXZ("ERROR: user is not logged in").": $user\n";
+		exit;
+		}
+
+	### BEGIN Live Call Display section ###
+	$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,call_time,call_type,UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where callerid='$VLAcallerid';";
+	$rslt=mysql_to_mysqli($stmt, $link);
+		if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09005',$user,$server_ip,$session_name,$one_mysql_log);}
+	$cl_calls_ct = mysqli_num_rows($rslt);
+	if ($cl_calls_ct > 0)
+		{
+		$row=mysqli_fetch_row($rslt);
+		$VACserver_ip =						$row[0];
+		$VACstatus =						$row[1];
+		$VAClead_id =						$row[2];
+		$VACcampaign_id =					$row[3];
+		$VACcallerid =						$row[4];
+		$VACcall_time =						$row[5];
+		$VACcall_type =						$row[6];
+		$VACcalls_today =					$row[7];
+		$VACcall_time_epoch =				$row[8];
+		$live_call = 'LIVE';
+		}
+
+	if ( ($live_call != 'NONE') and ($live_call != 'PREVIEW') )
+		{
+		if ($live_call == 'LIVE')
+			{
+			echo "<font color=\"green\" size=2 face=\"arial,helvetica\"><b>"._QXZ("LIVE CALL")."</font></b> &nbsp; &nbsp; \n";
+			$call_length = ($StarTtime - $VLAlast_state_change_epoch);
+			$minutes = floor($call_length / 60);
+			$seconds = $call_length - ($minutes * 60);
+			$CLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
+			echo "<font color=\"black\" size=2 face=\"arial,helvetica\">"._QXZ("Call Timer").": $CLtime</font> &nbsp; &nbsp; \n";
+			$stage = "LIVE $CLtime";
+			}
+		if ($live_call == 'DEAD')
+			{
+			echo "<font color=\"red\" size=2 face=\"arial,helvetica\"><b>"._QXZ("DEAD CALL")."</font></b> &nbsp; &nbsp; \n";
+
+			$call_length = ($VLAlast_state_change_epoch - $VLAlast_call_time_epoch);
+			$minutes = floor($call_length / 60);
+			$seconds = $call_length - ($minutes * 60);
+			$CLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
+
+			$hangup_length = ($StarTtime - $VLAlast_state_change_epoch);
+			$minutes = floor($hangup_length / 60);
+			$seconds = $hangup_length - ($minutes * 60);
+			$HUtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
+
+			echo "<font color=\"black\" size=2 face=\"arial,helvetica\">"._QXZ("Call Time").": $CLtime</font> &nbsp; &nbsp; \n";
+			echo "<font color=\"black\" size=2 face=\"arial,helvetica\">"._QXZ("Dead Timer").": $HUtime</font> &nbsp; &nbsp; \n";
+			$stage = "DEAD $CLtime $HUtime";
+			}
+		}
+	else
+		{
+		if ($live_call == 'PREVIEW')
+			{
+			echo "<font color=\"gold\" size=2 face=\"arial,helvetica\"><b>"._QXZ("PREVIEW")."</font></b> &nbsp; &nbsp; \n";
+			$stage = "PREVIEW";
+			}
+		else
+			{
+			echo "<font color=\"grey\" size=2 face=\"arial,helvetica\"><b>"._QXZ("NO CALL")."</font></b> &nbsp; &nbsp; \n";
+			$stage = "NONE";
+			}
+		}
+	### END Live Call Display section ###
+
+
+	### BEGIN Calls in Queue section ###
+	$CIQcount=0;
+	$AccampSQL = preg_replace('/\s\-/','', $VLAcloser_campaigns);
+	$AccampSQL = preg_replace('/\s/',"','", $AccampSQL);
+	if (preg_match('/AGENTDIRECT/i', $AccampSQL))
+		{
+		$AccampSQL = preg_replace('/AGENTDIRECT/i','', $AccampSQL);
+		$ADsql = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only='$user') )";
+		}
+
+	### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
+	$stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql);";
+	$rslt=mysql_to_mysqli($stmt, $link);
+		if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09006',$user,$server_ip,$session_name,$one_mysql_log);}
+	$cl_calls_ct = mysqli_num_rows($rslt);
+	if ($cl_calls_ct > 0)
+		{
+		$row=mysqli_fetch_row($rslt);
+		$CIQcount =						$row[0];
+		}
+
+	if ($CIQcount > 0)
+		{
+		echo "<font color=\"red\" size=2 face=\"arial,helvetica\"><b>"._QXZ("Calls Waiting").": $CIQcount</font></b> &nbsp; &nbsp; \n";
+		$stage .= " Waiting $CIQcount";
+
+		### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
+		$stmt="SELECT UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql) order by call_time limit 1;";
+		$rslt=mysql_to_mysqli($stmt, $link);
+			if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09007',$user,$server_ip,$session_name,$one_mysql_log);}
+		$cl_calls_ct = mysqli_num_rows($rslt);
+		if ($cl_calls_ct > 0)
+			{
+			$row=mysqli_fetch_row($rslt);
+			$CIQcall_time_epoch =		$row[0];
+
+			$wait_length = ($StarTtime - $CIQcall_time_epoch);
+			$minutes = floor($wait_length / 60);
+			$seconds = $wait_length - ($minutes * 60);
+			$WLtime = sprintf('%s:%s',$minutes,str_pad($seconds,2,'0',STR_PAD_LEFT));
+
+			echo "<font color=\"red\" size=2 face=\"arial,helvetica\">"._QXZ("Hold Time").": $WLtime</font> &nbsp; &nbsp; \n";
+			$stage .= " $WLtime";
+			}
+		}
+	else
+		{echo "<font color=\"lightgrey\" size=2 face=\"arial,helvetica\"><b> &nbsp; &nbsp; "._QXZ("no calls waiting")."</font></b> &nbsp; &nbsp; \n";}
+	### END Calls in Queue section ###
+
+	if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
+	exit;
+	}
+
+
+
+
+################################################################################
+### top_panel_realtime - constant refresh of the top_panel dashboard every second
+################################################################################
+if ($ACTION == 'top_panel_realtime')
+	{
+	echo "<html>\n";
+	echo "<head>\n";
+#	echo "<link href='https://fonts.googleapis.com/css?family=Open+Sans' rel='stylesheet' type='text/css'>\n";
+	echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
+	echo "<TITLE>"._QXZ("Agent Screen Dashboard Realtime")."</TITLE>\n";
+	?>
+	<STYLE type="text/css">
+	body,table,tr,th,td 
+		{
+		font-family: 'Arial', Sans-Serif;
+		}
+	</STYLE>
+
+	<script language="Javascript">
+
+	var self_url = '<?php echo $PHP_SELF ?>';
+	var top_panel_content='';
+
+	function begin_realtime() 
+		{
+		// AJAX code to gather the top_panel content every X seconds and update the screen
+		var xmlhttp=false;
+		/*@cc_on @*/
+		/*@if (@_jscript_version >= 5)
+		// JScript gives us Conditional compilation, we can cope with old IE versions.
+		// and security blocked creation of the objects.
+		 try {
+		  xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
+		 } catch (e) {
+		  try {
+		   xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
+		  } catch (E) {
+		   xmlhttp = false;
+		  }
+		 }
+		@end @*/
+		if (!xmlhttp && typeof XMLHttpRequest!='undefined')
+			{
+			xmlhttp = new XMLHttpRequest();
+			}
+		if (xmlhttp) 
+			{ 
+			top_panel_query = "user=<?php echo $user ?>&ACTION=top_panel";
+			xmlhttp.open('POST', 'alt_display.php'); 
+			xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
+			xmlhttp.send(top_panel_query); 
+			xmlhttp.onreadystatechange = function() 
+				{ 
+				if (xmlhttp.readyState == 4 && xmlhttp.status == 200) 
+					{
+					var recheck_incoming = null;
+					top_panel_content = xmlhttp.responseText;
+				//	alert(top_panel_query);
+				//	alert(xmlhttp.responseText);
+					document.getElementById("top_panel_span").innerHTML = top_panel_content;
+					}
+				}
+			delete xmlhttp;
+			}
+
+		setTimeout(begin_realtime, 1000);
+		}
+	</script>
+	</head>
+	<?php
+	echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0 onload=\"begin_realtime()\">\n";
+	echo "<span id='top_panel_span'><font color=\"lightgrey\" face=\"Arial\" size=2>loading...</font></span>\n";
+	echo "</BODY></html>\n";
+
+	if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
+	exit;
+	}
+
+
+
+
+################################################################################
+### agent_status - data-only compressed details for logged-in agent status
+###                will output these fields: agent-status|call-time|dead_time|pause-code|calls-today|calls-waiting|waiting-time
+###                   example:     PAUSED|0|0|BREAK|12|0|0
+################################################################################
+if ($ACTION == 'agent_status')
+	{
+	$agent_status = 'NONE';
+	$call_length=0;
+	$hangup_length=0;
+	$CIQcount=0;
+	$wait_length=0;
+
+	$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,last_update_time,closer_campaigns,calls_today,pause_code,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_state_change),preview_lead_id,pause_code from vicidial_live_agents where user='$user';";
+	$rslt=mysql_to_mysqli($stmt, $link);
+		if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09008',$user,$server_ip,$session_name,$one_mysql_log);}
+	$cl_user_ct = mysqli_num_rows($rslt);
+	if ($cl_user_ct > 0)
+		{
+		$row=mysqli_fetch_row($rslt);
+		$VLAserver_ip =						$row[0];
+		$VLAstatus =						$row[1];
+		$VLAlead_id =						$row[2];
+		$VLAcampaign_id =					$row[3];
+		$VLAcallerid =						$row[4];
+		$VLAlast_update_time =				$row[5];
+		$VLAcloser_campaigns =				$row[6];
+		$VLAcalls_today =					$row[7];
+		$VLApause_code =					$row[8];
+		$VLAlast_call_time_epoch =			$row[9];
+		$VLAlast_state_change_epoch =		$row[10];
+		$VLApreview_lead_id =				($row[11] + 0);
+		$VLApause_code =					$row[12];
+		if ( ($VLAstatus == 'INCALL') or ($VLAstatus == 'QUEUE') or ($VLAstatus == 'MQUEUE') ) {$agent_status = 'DEAD';}
+		if ( ($VLAstatus == 'PAUSED') and ($VLAlead_id > 0) ) {$agent_status = 'DISPO';}
+		if ( ($VLAstatus == 'PAUSED') and ($VLApreview_lead_id > 0) ) {$agent_status = 'PREVIEW';}
+		if ( ($VLAstatus == 'PAUSED') and ($VLApause_code == 'LAGGED') ) {$agent_status = 'LAGGED';}
+		if ( ($VLAstatus == 'PAUSED') and ($agent_status == 'NONE') ) {$agent_status = 'PAUSED';}
+		if ($VLAstatus == 'READY') {$agent_status = 'READY';}
+		if ($VLAstatus == 'CLOSER') {$agent_status = 'CLOSER';}
+		}
+	else
+		{
+		echo _QXZ("ERROR: user is not logged in").": $user\n";
+		$stage = "user is not logged in";
+		exit;
+		}
+
+	if (strlen($VLAcallerid) > 15)
+		{
+		### BEGIN Live Call Display section ###
+		$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,call_time,call_type,UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where callerid='$VLAcallerid';";
+		$rslt=mysql_to_mysqli($stmt, $link);
+			if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09009',$user,$server_ip,$session_name,$one_mysql_log);}
+		$cl_calls_ct = mysqli_num_rows($rslt);
+		if ($cl_calls_ct > 0)
+			{
+			$row=mysqli_fetch_row($rslt);
+			$VACserver_ip =						$row[0];
+			$VACstatus =						$row[1];
+			$VAClead_id =						$row[2];
+			$VACcampaign_id =					$row[3];
+			$VACcallerid =						$row[4];
+			$VACcall_time =						$row[5];
+			$VACcall_type =						$row[6];
+			$VACcalls_today =					$row[7];
+			$VACcall_time_epoch =				$row[8];
+			$agent_status = 'LIVE';
+			}
+
+		if ( ($agent_status != 'NONE') and ($agent_status != 'PREVIEW') )
+			{
+			if ($agent_status == 'LIVE')
+				{
+				$call_length = ($StarTtime - $VLAlast_state_change_epoch);
+				}
+			if ($agent_status == 'DEAD')
+				{
+				$call_length = ($VLAlast_state_change_epoch - $VLAlast_call_time_epoch);
+				$hangup_length = ($StarTtime - $VLAlast_state_change_epoch);
+				}
+			}
+		### END Live Call Display section ###
+		}
+
+	### BEGIN Calls in Queue section ###
+	$AccampSQL = preg_replace('/\s\-/','', $VLAcloser_campaigns);
+	$AccampSQL = preg_replace('/\s/',"','", $AccampSQL);
+	if (preg_match('/AGENTDIRECT/i', $AccampSQL))
+		{
+		$AccampSQL = preg_replace('/AGENTDIRECT/i','', $AccampSQL);
+		$ADsql = "or ( (campaign_id LIKE \"%AGENTDIRECT%\") and (agent_only='$user') )";
+		}
+
+	### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
+	$stmt="SELECT count(*) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql);";
+	$rslt=mysql_to_mysqli($stmt, $link);
+		if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09010',$user,$server_ip,$session_name,$one_mysql_log);}
+	$cl_calls_ct = mysqli_num_rows($rslt);
+	if ($cl_calls_ct > 0)
+		{
+		$row=mysqli_fetch_row($rslt);
+		$CIQcount =						$row[0];
+		}
+
+	if ($CIQcount > 0)
+		{
+		### grab the number of calls waiting in queue for this agent's campaign and selected in-groups
+		$stmt="SELECT UNIX_TIMESTAMP(call_time) from vicidial_auto_calls where status IN('LIVE') and ( (campaign_id='$VLAcampaign_id') or (campaign_id IN('$AccampSQL')) $ADsql) order by call_time limit 1;";
+		$rslt=mysql_to_mysqli($stmt, $link);
+			if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09011',$user,$server_ip,$session_name,$one_mysql_log);}
+		$cl_calls_ct = mysqli_num_rows($rslt);
+		if ($cl_calls_ct > 0)
+			{
+			$row=mysqli_fetch_row($rslt);
+			$CIQcall_time_epoch =		$row[0];
+			$wait_length = ($StarTtime - $CIQcall_time_epoch);
+			}
+		}
+	### END Calls in Queue section ###
+	$stage="$agent_status|$call_length|$hangup_length|$VLApause_code|$VLAcalls_today|$CIQcount|$wait_length";
+	echo "$stage\n";
+
+	if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
+	exit;
+	}
+
+
+
+
+
+if ($DB > 0) 
+	{
+	$ENDtime = date("U");
+	$RUNtime = ($ENDtime - $StarTtime);
+	echo "\n<!-- script runtime: $RUNtime seconds -->";
+	echo "\n</body>\n</html>\n";
+	}
+
+if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}
+exit; 
+
+?>
@@ -18,6 +18,7 @@
 # 190330-0817 - Added logged_in_refresh_link
 # 191107-0925 - Added $webphone_call_seconds
 # 200515-1339 - Added ast13_volume_override option
+# 200827-1230 - Added alt_display_enabled option
 #

 $conf_silent_prefix		= '5';	# vicidial_conferences prefix to enter silently and muted for recording
@@ -58,6 +59,7 @@ $use_agent_colors		= '1';	# agent chat colors
 $no_empty_session_warnings=0;	# set to 1 to disable empty session warnings on agent screen
 $logged_in_refresh_link = '0';	# set to 1 to allow clickable "Logged in as..." link at top to force Javascript refresh
 $webphone_call_seconds	= '0';	# set to 1 or higher to have the agent phone(if set to webphone) called X seconds after login
+$alt_display_enabled	= '0';	# set to 1 to allow the alt_display.php script to be used

 $TEST_all_statuses		= '0';	# TEST variable allows all statuses in dispo screen