Added Call Quota logging to AMD/VM agi script
Added audit and fixing of missing outbound auto-dial logs if Call Quotas is enabled
git-svn-id: svn://192.168.202.10@3124 3d104415-ff17-0410-8863-d5cf3c621b8a
clients the ability to automatically control a web-power-switch to turn lights on and off if there are any calls waiting in an In-Group.
git-svn-id: svn://192.168.202.10@2984 3d104415-ff17-0410-8863-d5cf3c621b8a
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.
git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
Changed ASTVDautoFILL screen label to ASTVDadFILL
Added admin_test variable for vicidial.php to test dialers set to agent active=N
git-svn-id: svn://192.168.202.10@2185 3d104415-ff17-0410-8863-d5cf3c621b8a
added logging to auto-dial script
added another exclusion for settings-only backup in backup script
git-svn-id: svn://192.168.202.10@2179 3d104415-ff17-0410-8863-d5cf3c621b8a
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.
git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
Added Available Only Tally Threshold and Auto Dial Level Threshold options, allowing settings to change automatically with less agents
git-svn-id: svn://192.168.202.10@1658 3d104415-ff17-0410-8863-d5cf3c621b8a
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions
git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
corrected TMR(service level) calculations in CLOSERstats and AST_VDadapt
Added dccsv10 CLI lead loader file format
Added experimental staggered call distribution to AST_VDauto_dial_FILL.pl
git-svn-id: svn://192.168.202.10@1331 3d104415-ff17-0410-8863-d5cf3c621b8a
Added exception for campaigns to generate stats even if MANUAL or INBOUND_MAN with no auto-dialing
git-svn-id: svn://192.168.202.10@1274 3d104415-ff17-0410-8863-d5cf3c621b8a
added email, user_code and terriroty to the vicidial_users table as optional fields
git-svn-id: svn://192.168.202.10@1097 3d104415-ff17-0410-8863-d5cf3c621b8a
added status category tally display to the timeonVDADall display scripts
altered database schema to accomodate the tally of status categories
git-svn-id: svn://192.168.202.10@640 3d104415-ff17-0410-8863-d5cf3c621b8a
added human_answered field to vicidial_statuses and vicidial_campaign statuses
changed method for DROPs calculation in AST_VDadapt.pl
MODIFIED DATABASE, check the upgrade_2.0.4.sql file
git-svn-id: svn://192.168.202.10@630 3d104415-ff17-0410-8863-d5cf3c621b8a
mattf