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5260a15ac4e570cee71021e4539883959a8cd585
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Author SHA1 Message Date
mattf 5260a15ac4 Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 991690a707 small fix for settings container type menu 
git-svn-id: svn://192.168.202.10@2904 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-01 20:54:38 +00:00
mattf 93cfab9baf Fix for no-dial options in auto-dial script 
Added live call and shortage counts per server tables to campaign debug report

git-svn-id: svn://192.168.202.10@2903 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-01 17:46:27 +00:00
mattf 4ebebc2150 Added more debug for INBOUND NO-AGENT NO-DIAL 
git-svn-id: svn://192.168.202.10@2902 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 19:40:40 +00:00
mattf 98da591118 Bug fix for new Inbound No-Agent No-Dial feature 
git-svn-id: svn://192.168.202.10@2901 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 17:14:02 +00:00
mattf cf3fb4e863 Fixed ereg issue in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@2900 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 16:20:20 +00:00
mattf 7a5d522d4a Added link to selected Inbound No-Agent No-Dial settings container 
git-svn-id: svn://192.168.202.10@2899 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 14:42:37 +00:00
mattf 57b61c962e Added inbound_no_agents_no_dial campaign options 
git-svn-id: svn://192.168.202.10@2898 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-31 05:08:15 +00:00
mattf e665b55be8 For translation corrections, uses vicidial_state_report_functions.php instead of vicidial_state_report_functions.js in whiteboard report 
git-svn-id: svn://192.168.202.10@2897 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-30 02:05:27 +00:00
mattf 33d069e33b Added more agent api pause debug output to vicidial.php 
git-svn-id: svn://192.168.202.10@2896 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-26 13:57:19 +00:00
mattf 53be2ffa85 Added more reserved words to custom fields admin from MySQL/MariaDB 
git-svn-id: svn://192.168.202.10@2895 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-25 22:41:58 +00:00
mattf d7467d4dd3 Small fixes for custom fields admin and lead export report 
git-svn-id: svn://192.168.202.10@2894 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-25 20:51:24 +00:00
mattf 4c6ba710b5 Added calls_in_queue_count function to Agent API 
git-svn-id: svn://192.168.202.10@2893 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 22:12:30 +00:00
mattf ed03001ebb Added Process Report 
admin_lists_custom code cleanup
New caller ID name code

git-svn-id: svn://192.168.202.10@2892 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 05:46:15 +00:00
mattf c14632e081 small fix for Leads Export Report 
git-svn-id: svn://192.168.202.10@2891 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-12 19:50:20 +00:00
mattf 0177e6ec0e Added flush for cid_channels_recent table 
git-svn-id: svn://192.168.202.10@2890 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-12 14:49:41 +00:00
mattf 5b2c492388 Added anyone_callback_inactive_lists system setting and functionality 
git-svn-id: svn://192.168.202.10@2889 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-12 00:03:05 +00:00
jamesp b5e1dc0374 git-svn-id: svn://192.168.202.10@2888 3d104415-ff17-0410-8863-d5cf3c621b8a 2018-01-10 18:15:35 +00:00
jamesp ee3c5097e9 git-svn-id: svn://192.168.202.10@2887 3d104415-ff17-0410-8863-d5cf3c621b8a 2018-01-10 18:14:57 +00:00
jamesp 4ce45d69af git-svn-id: svn://192.168.202.10@2886 3d104415-ff17-0410-8863-d5cf3c621b8a 2018-01-10 05:18:23 +00:00
jamesp b64811b88f git-svn-id: svn://192.168.202.10@2885 3d104415-ff17-0410-8863-d5cf3c621b8a 2018-01-10 05:13:24 +00:00
jamesp 76ae90db51 git-svn-id: svn://192.168.202.10@2884 3d104415-ff17-0410-8863-d5cf3c621b8a 2018-01-10 05:00:40 +00:00
jamesp 48d4109482 git-svn-id: svn://192.168.202.10@2883 3d104415-ff17-0410-8863-d5cf3c621b8a 2018-01-10 04:51:31 +00:00
mattf b57c04721f Added call_status_stats API function 
Added vendor lead code filtering option to Lead Export Report

git-svn-id: svn://192.168.202.10@2882 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-10 01:27:59 +00:00
mattf 925373276d Added next_dial_my_callbacks campaign option 
git-svn-id: svn://192.168.202.10@2881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-09 03:31:03 +00:00
mattf 75ae33f9c4 Added a manual check for vicidial_log entries with a user with no vicidial_agent_log entry to cleanup agent log perl script 
Small javascript fixes, and more debug logging, change to 2018 for vicidial.php

git-svn-id: svn://192.168.202.10@2880 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-05 20:45:25 +00:00
mattf 6d1e64f61b Added housecleaning code for admin web 
git-svn-id: svn://192.168.202.10@2879 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-30 04:21:18 +00:00
mattf 27b0bafa8b Added lead_status_search Non-Agent API function 
Added more debug logging to ASTupdate AMI2 script

git-svn-id: svn://192.168.202.10@2878 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-29 21:46:15 +00:00
mattf b347e2fc78 Added no_empty_session_warnings as agc/options.php setting 
Allowed = in get2post.php script

git-svn-id: svn://192.168.202.10@2877 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-28 23:11:14 +00:00
mattf 83df37c8ff Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf f568d0c6de Added ability to modify all active scheduled callbacks, and view callbacks log in the admin modify lead page 
git-svn-id: svn://192.168.202.10@2875 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-20 03:17:50 +00:00
mattf 5d9f30da4c small fix for last commit 
git-svn-id: svn://192.168.202.10@2874 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-15 07:59:44 +00:00
mattf 76f3fcb149 Added PREVIEW_ options for get_call_launch 
Added code to old ASTupdate script to handle more gracefully frozen connections to Asterisk

git-svn-id: svn://192.168.202.10@2873 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-15 03:01:55 +00:00
mattf 5a4fa7a6c8 Added option of up to 20 attachments to dispo_send_email.php 
git-svn-id: svn://192.168.202.10@2872 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-08 21:40:54 +00:00
mattf 644f838063 Modified to include disposition seconds in Erlang C report 
Minor fix for Agent Days Detail report

git-svn-id: svn://192.168.202.10@2871 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-06 14:35:31 +00:00
mattf 926ad40160 Fix for double-dialing issue on high-volume systems 
git-svn-id: svn://192.168.202.10@2870 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-06 01:33:38 +00:00
mattf 871803ea5a small fix for leads with no custom fields 
git-svn-id: svn://192.168.202.10@2869 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-04 22:49:59 +00:00
mattf 93da2d786c Fixes for custom field duplicate fields in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@2868 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-04 20:31:18 +00:00
mattf 27a7a617f5 Fix for custom field duplicate issue in web lead loader, removed link to old lead loader 
git-svn-id: svn://192.168.202.10@2867 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-04 20:19:28 +00:00
mattf bc8fd5ca37 small fix for default callback_type in non-agent api 
git-svn-id: svn://192.168.202.10@2866 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 16:29:56 +00:00
mattf 7ae81b4459 Added Agent Screen Time Report campaign option, to display agent time statistics in the agent screen for the current day. 
git-svn-id: svn://192.168.202.10@2865 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 08:16:18 +00:00
mattf e69e1209c6 Fixed issue with duplicate custom fields in agent screen 
git-svn-id: svn://192.168.202.10@2864 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 01:13:06 +00:00
mattf 09619ce702 Fixed issue with duplicate custom fields in non-agent API 
git-svn-id: svn://192.168.202.10@2863 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-30 00:54:51 +00:00
mattf c53fcd8ab6 Added dispo_change_status.php script to allow changing of a lead's status to a different status after it has been dispositioned as a specified status a set number of times 
git-svn-id: svn://192.168.202.10@2862 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-28 17:01:04 +00:00
mattf f432c410a1 Added ability to display inbound email messages in Script tab scripts 
git-svn-id: svn://192.168.202.10@2861 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-26 19:21:12 +00:00
mattf da5d31c6ce Added campaign option to allow agents to pause the Manual Dial Auto Next feature 
git-svn-id: svn://192.168.202.10@2860 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 20:03:40 +00:00
mattf 5cd372989a Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day 
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-24 17:07:47 +00:00
mattf 83d153d46e Update to dispo send email doc 
git-svn-id: svn://192.168.202.10@2858 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-21 21:00:54 +00:00
mattf 0a30212d2f Added additional_notes option and email attachments options to dispo_send_email.php 
git-svn-id: svn://192.168.202.10@2857 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-21 07:52:20 +00:00
mattf dec5b12693 Added ALL-STATUSES option and called_count_trigger option to dispo_send_email.php 
git-svn-id: svn://192.168.202.10@2856 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-20 14:28:30 +00:00