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5e1668502dfbe63d69dd2e30df878e14f94f0ef6
Commit Graph
453 Commits
Author SHA1 Message Date
mattf 5e1668502d Added ability to transfer customer chats to another chat group or agent 
Added API Log Report to Admin Utilities page

git-svn-id: svn://192.168.202.10@2485 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-05 15:12:59 +00:00
mattf dafeb158e1 Added settings-report_default_format and help text for several reports 
Added agents per server counts to bottom of reports page
Standardized formatting on several agent reports
Added display of several fields to modify lead page

git-svn-id: svn://192.168.202.10@2474 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-22 19:04:44 +00:00
mattf 218f564623 Added recording access options 
git-svn-id: svn://192.168.202.10@2468 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-16 21:09:28 +00:00
mattf 5e2c668318 Added new campaign setting for Manual Dial Hopper Check, Issue #881 
Added realtime check to see whether sub chats are still running, Issue #910
Changed some mysqli_query to mysql_to_mysqli for consistency in several scripts

git-svn-id: svn://192.168.202.10@2465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-09 13:37:14 +00:00
mattf d95b115c70 Added disable_user_group_bulk_change option to options.php 
Added on_hook_cid_number setting to in-groups

git-svn-id: svn://192.168.202.10@2460 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 19:36:32 +00:00
mattf 5e154bf5ff Added GROUP_AREACODE option to inbound did filters 
git-svn-id: svn://192.168.202.10@2459 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 12:54:20 +00:00
mattf 2ad67cd044 Added chat dead detection in agent screen, real-time report and API 
Added chat/email live images for agent screen

git-svn-id: svn://192.168.202.10@2455 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-04 19:11:44 +00:00
mattf ede61d4b37 Added options in In-Groups and Campaigns to allow for the agent recordings 
to be initiated by the routing process instead of at the agent screen
Fixed issues with non-ascii leads loading

git-svn-id: svn://192.168.202.10@2453 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-03 02:41:21 +00:00
mattf 275fca5e6f Added agent_allowed_chat_groups to User Groups 
git-svn-id: svn://192.168.202.10@2451 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-31 14:45:45 +00:00
mattf 66770c582f Added campaign setting for manual_dial_timeout 
git-svn-id: svn://192.168.202.10@2448 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-30 04:33:24 +00:00
mattf e049380293 Added utility to gather and display Asterisk debug information. Includes a server setting and Admin Utilities report. 
git-svn-id: svn://192.168.202.10@2445 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-29 22:33:17 +00:00
mattf 2419a62929 Added country ISO and TLD code database table 
Added framework for crm_iframe extras example code

git-svn-id: svn://192.168.202.10@2443 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-28 15:53:51 +00:00
mattf 698d595c1e Added more phone NVA options and new NVA agi options related to inserting leads where phone number is not found 
git-svn-id: svn://192.168.202.10@2438 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-20 21:28:58 +00:00
mattf 134707aac4 Added option in NVA agi script to search for a lead by phone number, log the 
lead_id of the phone call and send a per-phone URL at the start of the
 phone call.

git-svn-id: svn://192.168.202.10@2427 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-11 14:56:18 +00:00
mattf f06a383fdf Added phone options to have call go to dialplan extension instead of voicemail if phone not answered 
git-svn-id: svn://192.168.202.10@2423 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-04 11:58:37 +00:00
mattf b139704f1d Added AST_DNCcom_filter.pl script which allows for direct batch filtering of 
lists within vicidial with the DNC.COM dnc filtering service

git-svn-id: svn://192.168.202.10@2419 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-03 12:18:56 +00:00
mattf f864b91f0a Added oldest_logs_date display field to system settings 
Added --vlog-daily option to archive log tables script

git-svn-id: svn://192.168.202.10@2416 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-25 05:22:14 +00:00
mattf c833a45eb8 Added Cached Realtime Carrier Stats option to System Settings to have the Carrier Log Stats generated once per minute system-wide instead of every time the realtime report refreshes on every screen. 
git-svn-id: svn://192.168.202.10@2414 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-24 17:41:43 +00:00
mattf 25b6863484 Added --carrier-daily flag, only active if --daily flag is also used in archive log tables script 
Added campaign features for Answering Machine Message Wildcards

git-svn-id: svn://192.168.202.10@2408 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-10 22:35:41 +00:00
mattf 672fd32575 Added the system setting USA-Canada Phone Number Dialcode Fix which will trigger a process that will run at the Timeclock End of Day that will check all phone numbers to populate the dial code, or phone code, field 
with a 1 if it is missing as well as remove a leading 1 from the phone
 number field if it is present.


Added --lstn-buffer option to keepalive script to run special enhanced buffer version of the Listen process. Requires newer Net::Telnet perl
 module version.

git-svn-id: svn://192.168.202.10@2405 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-02 21:45:54 +00:00
mattf a06c8d2fe9 Added admin web interface to allow for easy linking and display of custom 
reports that are not included in Vicidial
Added Status Groups and the ability to override Campaign Statuses on a per-In-Group or per-List basis
Added Minimum and Maximum Seconds options for all status settings. This allows you to prevent the use of a status by an agent if they have
 talked to a customer less than X seconds or more than Y seconds.
Fixed issue with email Customer Gone message in agent screen
Added Asterisk 1.8 and higher voicemail.conf sample file
Added listed support in install.pl for Asterisk 11

git-svn-id: svn://192.168.202.10@2403 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-10-29 12:50:38 +00:00
mattf a68f2af2e5 Added logging of DNC list insertion and deletion to vicidial_dnc_log table 
git-svn-id: svn://192.168.202.10@2389 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-10-01 01:12:58 +00:00
mattf 055b96c650 Added did_carrier_description, sorting by columns in DID list page, integer sort for user list page in admin.php 
git-svn-id: svn://192.168.202.10@2385 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-09-27 12:28:28 +00:00
mattf f4937e861c Added option to hide users from appearing on real-time report. 
git-svn-id: svn://192.168.202.10@2384 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-09-26 02:39:22 +00:00
mattf bef7e5881c Added missing DB field to vicidial_users 
git-svn-id: svn://192.168.202.10@2376 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-09-11 09:59:56 +00:00
mattf fe575eb003 Fixed field lengths that didn't match DB schema in admin modify lead scripts 
Added debug output for vendor_lead_code duplicate rejections count
Fixed some untranslated phrases in admin.php
Added compatibility for custom fields data options

git-svn-id: svn://192.168.202.10@2369 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-09-08 19:47:33 +00:00
mattf 11348fd6bf Added Admin -> Settings Containers to admin web interface to allow more easy 
configuration of back end scripts and Dispo Email sending

Added agc/dispo_send_email.php script to be used with the Dispo Call URL
 option in campaigns and in-groups.

git-svn-id: svn://192.168.202.10@2368 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-08-06 21:57:16 +00:00
mattf 439ecf919e Added inbound group _lead_reset options for calls hung up or sent to voicemail/message 
git-svn-id: svn://192.168.202.10@2366 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-08-05 02:59:49 +00:00
mattf 748ba761b0 Added experimental Agent Whisper Monitoring from the Real-time Report. Must be enabled in System Settings. Issue #840 
git-svn-id: svn://192.168.202.10@2365 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-08-04 15:38:38 +00:00
mattf 555e0d7401 Added option for secondary sorting by vendor_lead_code, Issue #833 
git-svn-id: svn://192.168.202.10@2361 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-07-28 15:12:05 +00:00
mattf 0940aaa6c8 Added default language in system settings 
Fixed issue #877, hide lead data and phone numbers in export reports

git-svn-id: svn://192.168.202.10@2358 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-07-28 02:04:21 +00:00
mattf 49cced282f Added Agent Display Fields campaign option 
git-svn-id: svn://192.168.202.10@2357 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-07-25 22:16:53 +00:00
mattf 19792e4a18 Added agent debug logging and report 
git-svn-id: svn://192.168.202.10@2355 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-07-24 14:31:34 +00:00
mattf 0ef00eb857 Added compatability in the Vicidial code for Asterisk 11 
Added database and logfile logging of DTMF events. Works with Asterisk versions 1.8 and higher

git-svn-id: svn://192.168.202.10@2347 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-07-13 03:05:49 +00:00
mattf 6ea37dc035 Added the ability to define multiple Dispo Call URLs as well as define specific statuses that they will be triggered for. 
Changed how Dispo Call URLs are processed to not delay agent actions.
Added more logging and HTTPS compatibility to AST_send_URL.pl script

git-svn-id: svn://192.168.202.10@2346 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-07-13 00:51:13 +00:00
mattf 8263903bfa Added max_queue_ingroup_ DID settings options 
git-svn-id: svn://192.168.202.10@2345 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-07-09 03:55:04 +00:00
mattf 7d605e4177 Added user setting for lead_filter_id in no-hopper dialing 
Fixed in-group no-agent call url

git-svn-id: svn://192.168.202.10@2344 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-07-07 15:28:06 +00:00
mattf dda75d73a8 Fix for group_handling in-group issue on older upgraded systems. 
git-svn-id: svn://192.168.202.10@2335 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-06-17 13:06:14 +00:00
mattf 3e598795bc Added campaign option to allow you to set the number of seconds after a customer hangs up before the warning shows on the agent screen 
git-svn-id: svn://192.168.202.10@2334 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-06-10 14:01:05 +00:00
mattf 772fb29827 Added option to change the background color for agent scripts 
Added option to hide the In-Group ID in the agent screen for inbound calls
Added option to not populate the In-Group Name in the security_phrase field (the "Show" field) of the vicidial_list table on new inbound leads.

git-svn-id: svn://192.168.202.10@2332 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-06-09 22:42:25 +00:00
mattf 9383bdd9af Added new campaign settings for Manual Dial Search and Manual Dial Filter to allow for Alt phone and Address3 phone numbers to be allowed 
Added campaign option to disable the Manual Dial Override field

git-svn-id: svn://192.168.202.10@2330 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-06-08 16:21:16 +00:00
mattf 5ecefe10ba Added DB fields and web administration for chat features 
git-svn-id: svn://192.168.202.10@2329 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-06-08 11:03:06 +00:00
mattf a5ae4756f2 Added POP3 Auth Mode for email, Issue #849 
git-svn-id: svn://192.168.202.10@2321 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-05-15 12:03:07 +00:00
mattf 4144b2b1e7 small db schema fix from last commit 
git-svn-id: svn://192.168.202.10@2315 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-04-30 11:51:58 +00:00
mattf 4988291dcb Added User API functions restrictions and API within-allowed-campaigns list ID restrictions 
git-svn-id: svn://192.168.202.10@2314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-04-30 10:50:14 +00:00
mattf 13a1620732 Added webform 3 feature for the agent interface 
Added campaign variable to No Agent URL process

git-svn-id: svn://192.168.202.10@2313 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-04-29 13:40:24 +00:00
mattf dc2afb2675 Added option to populate the entry_list_id from the DID when routing to an 
In-Group

git-svn-id: svn://192.168.202.10@2302 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-04-04 20:03:33 +00:00
mattf 9f45ef3bbf Added System Settings to allow custom prompts on agent login and when an agent leaves a 3way call in the agent screen. 
Added ability to use url encoded web form addresses in non-agent API add_list and update_list functions.

git-svn-id: svn://192.168.202.10@2296 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-03-09 07:25:15 +00:00
mattf 9c6223de57 Release of 2.11 stable branch and raising trunk to 2.12 
git-svn-id: svn://192.168.202.10@2293 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-03-02 14:55:48 +00:00
mattf c48f08cde1 Added link to new callbacks bulk move admin utility, also now we will archive deleted callbacks 
git-svn-id: svn://192.168.202.10@2279 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-02-18 14:30:46 +00:00