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1120 Commits
Author SHA1 Message Date
mattf 2d16f985a6 Added options to disable incomplete QC functionality and to hide outbound list dialing features in the admin interface. 
Added patch for compatibility with Asterisk 1.4 and the Sangoma paraXip CPD (Call Progress Detection) software, as well as VICIDIAL options and programming to allow it to work with CPD

git-svn-id: svn://192.168.202.10@1044 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-02 11:40:59 +00:00
mattf 4f3c7d2074 added click-to-dial to Vtiger integration 
added agent alert option to vicidial.php
some bug fixes and doc updates

git-svn-id: svn://192.168.202.10@1038 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-27 08:03:01 +00:00
mattf efafbf6431 added agent API functionality for pause/resume and dial a number 
added api log in database

git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-20 22:33:45 +00:00
mattf c475b01ff3 Added AGENTDIRECT feature, allows calls to go to logged-in VICIDIAL agents in their own queue without having to create a separate in-group for each agent. You can transfer calls to this using DIDs or VICIDIAL agents using transfer/conf with the destination user ID in the number-to-dial field and the AGENTDIRECT set as the transfer group. 
git-svn-id: svn://192.168.202.10@1032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-15 12:19:42 +00:00
mattf 53ecca780d Added options for call logging in vtiger_search.php 
git-svn-id: svn://192.168.202.10@1031 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-12 09:01:32 +00:00
mattf 116c1fc8e7 Added Vtiger user synchronization 
Added more options for the vtiger_search.php web form page
Added notification of time sync problems to vicidial.php
other bug fixes

git-svn-id: svn://192.168.202.10@1026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-02 19:29:25 +00:00
mattf 19a2e0949b admin.php - Reformatted all listings to same format changed to field selects instead of * 
git-svn-id: svn://192.168.202.10@1025 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-12-22 10:03:31 +00:00
mattf 0845b9d8a0 Added option to change the server address in the link to recordings in the admin web pages per server. 
git-svn-id: svn://192.168.202.10@1021 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-12-10 21:49:07 +00:00
mattf 7f8efc03a0 Added web form target and ability to more easily customize web form variables in vicidial.php 
git-svn-id: svn://192.168.202.10@1019 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-12-09 21:32:45 +00:00
mattf b3fbfef591 fixed blind transfer bug in agent app 
fexed counting bug in admin.php

git-svn-id: svn://192.168.202.10@1016 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-25 14:53:01 +00:00
mattf 3c1e07523a fixed backslashes issues with web form variables 
added bulk group change features to web admin

git-svn-id: svn://192.168.202.10@1013 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-19 23:13:17 +00:00
mattf 501e4bcc8e bulk list activation added from modify campaign screen 
fixed category totals on ALL ACTIVE timeonVDADall report

git-svn-id: svn://192.168.202.10@1012 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-19 12:38:13 +00:00
mattf 79768762a2 small fixes to reports 
git-svn-id: svn://192.168.202.10@1011 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-19 00:41:43 +00:00
mattf fed170a40f Changed lists listing displays with more informationa dn sorting links. 
git-svn-id: svn://192.168.202.10@1009 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-18 14:35:05 +00:00
mattf 32813c6293 added many new report features to realtime and closer/ivr reports including inbound-only realtime report 
git-svn-id: svn://192.168.202.10@1000 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-09 05:35:10 +00:00
mattf 65912716f6 several small bug fixes 
added better carryover of campaign script and preset settings into in-group when those in-group settings are blank
Added to IVR and CLOSER reports

git-svn-id: svn://192.168.202.10@998 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-07 09:34:54 +00:00
mattf 93f387c00d Added option to not allow vicidial agents to log in if they have not logged into the timeclock, vicidial_user_groups option 
Added 15-minute answered call wait time breakdown section to the inbound/closer report

git-svn-id: svn://192.168.202.10@997 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-06 10:37:11 +00:00
mattf ea1ab3b7f4 added option for 3way calling dial prefix to campaigns 
added full mysql error logging to vicidial agent web interface

git-svn-id: svn://192.168.202.10@995 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-04 08:27:55 +00:00
mattf e743a2d203 added forced pause code use on agent interface 
several report enhancements
some logging changes

git-svn-id: svn://192.168.202.10@992 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-01 13:07:08 +00:00
mattf eba30cbe3e some changes to queue_log logging 
added inbound call stats option to Realtime timeonVDAD screen

git-svn-id: svn://192.168.202.10@984 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-22 19:01:25 +00:00
mattf 4511a6cc2f bug fixes and translations updates 
git-svn-id: svn://192.168.202.10@982 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-21 11:53:23 +00:00
mattf e0338deed3 added INBOUND_MAN dial_method to allow for inbound call handling while list dialing manually 
admin.php, vicidial.php

git-svn-id: svn://192.168.202.10@974 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-13 07:58:56 +00:00
mattf ea346764de added option for press-1-to-leave-voicemail while waiting in inbound-group queue 
git-svn-id: svn://192.168.202.10@962 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-11 14:22:29 +00:00
mattf ee5736a0dd added ability to specify the callerid of an outbound conference call within vicidial.php 
reworked VICIDIAL fronter/closer transfers to be more reliable on high-load systems

git-svn-id: svn://192.168.202.10@959 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-10 19:30:48 +00:00
mattf e9672680e9 added many new inbound groups options including place-in-line and estimated hold time 
added DID call routing features from web interface
docs updates and example conf files updates

git-svn-id: svn://192.168.202.10@957 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-07 09:34:41 +00:00
mattf 30d6485a76 added campaign-specific DNC feature, affected 11 scripts 
updated docs for new versions

git-svn-id: svn://192.168.202.10@948 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-09-10 05:26:13 +00:00
mattf 9b6c7e62da added campaign option to allow for restriction of manual dialing to only the leads within the lists for the active campaigns 
added option (for IE users only) to copy a field to the agent computer's clipboard upon a call being sent to an agent
added new method for alternate number dialing, allowing over 65,000 alternate numbers per lead. Leads must be loaded using the CLI lead loader

git-svn-id: svn://192.168.202.10@945 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-09-02 11:10:33 +00:00
mattf 68de5c680b Added sale and dead lead fields to status categories and admin.php 
git-svn-id: svn://192.168.202.10@938 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-08-10 03:17:10 +00:00
mattf 3aa29d8cce changed recording extension in vicidial.php 
IMPORTANT! add 58600XXX to your dialplan, see extensions.conf.sample for info
added new QC-related fields to admin.php
added new QC_gather_records.pl script
made several changes to the QC_process doc
fixed ALL_inbound AGI voicemail bug

git-svn-id: svn://192.168.202.10@926 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-22 22:54:17 +00:00
mattf fff9074b6c added lead recycle limit counts to admin.php 
set 2.0.4 branch to RC3 release

git-svn-id: svn://192.168.202.10@924 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-16 03:56:39 +00:00
mattf 8c01f7b658 added last_local_call_time field to vicidial_list table. This change affected many scripts from the hopper loaders to the lead loaders to the vdc_db_query.php agent-side script. A script was created to populate this field from the logs: VICIDIAL_last_local_call_time_UPDATE.pl 
git-svn-id: svn://192.168.202.10@921 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-13 15:45:22 +00:00
mattf ec5c9c483f some minor database changes 
changes to vicidial.php and helper apps to link recording_log entries to vicidial_log and vicidial_closer_log entries.

git-svn-id: svn://192.168.202.10@911 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-08 03:42:00 +00:00
mattf 9c06497bd1 moved the seconds field in vicidial.php 
added API functions for hangup and dispo to agent interface
added campaign option for queue calls waiting count

git-svn-id: svn://192.168.202.10@906 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-04 03:02:50 +00:00
mattf 04cb5033db fixed queue_log bug 
added alter customer phone number and user override options to vdc and admin

git-svn-id: svn://192.168.202.10@905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-03 09:14:32 +00:00
mattf 145f693b52 added timeclock_edit script 
added date and phone number format definitions to admin.php/vicidial.php and DB

git-svn-id: svn://192.168.202.10@895 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-06-25 07:18:20 +00:00
mattf 83ba412515 added without-logs option to ADMIN_backup script for database dump 
added multi-dnc submit to admin.php
added more debug output to AST_VDhopper script

git-svn-id: svn://192.168.202.10@890 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-06-11 10:31:22 +00:00
mattf 1e53aae2d6 added user-group timeclock status report 
fixed bug in timeclock.php script

git-svn-id: svn://192.168.202.10@886 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-06-02 10:48:58 +00:00
mattf 7f2ec25714 added user timeclock_report.php script 
fixed bugs in service level report

git-svn-id: svn://192.168.202.10@884 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-29 07:21:57 +00:00
mattf 1fca1c501e Added ALL_outbound survey configuration through admin.php 
added timeclock log alteration permissions to vicidial_users
added logging table for admin

git-svn-id: svn://192.168.202.10@882 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-28 20:15:04 +00:00
mattf fded634f3e small bug fixes and updates 
git-svn-id: svn://192.168.202.10@881 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-27 09:52:10 +00:00
mattf bb74f846fd added timeclock auto-logout script and associated changes to admin.php/install.pl/update_server_ip/timeclock.php scripts and the database 
git-svn-id: svn://192.168.202.10@880 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-26 18:10:21 +00:00
mattf 0034eebba1 Added timeclock.php for user timeclock logging in and out and linked to it from vicidial.php/admin.php/welcome.php 
Added vicidial_redirect.php for easy redirection of bookmarked vicidial.php phone login links
Fixed bug in service level report

git-svn-id: svn://192.168.202.10@872 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-23 20:52:14 +00:00
mattf c4b69ded6e added new closer/inbound service level report 
started work on timeclock feature, added auto-generate UserIDs and shifts to admin.php

git-svn-id: svn://192.168.202.10@864 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-16 09:25:09 +00:00
mattf 2a31a04f70 added phones_alias feature to allow for an alias to a group of phones entries for easier phone-login-load-balancing 
Updated install docs to use Apache 2.2.8 and PHP 5.2.6
Update to Closer report

git-svn-id: svn://192.168.202.10@852 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-06 13:15:43 +00:00
mattf 74a56d57bf added after hours transfer group to in-groups 
added collection of hangup reason for in/out calls into vicidial_log and vicidial_closer_log as well as display of those values in stats pages

git-svn-id: svn://192.168.202.10@851 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-01 09:19:15 +00:00
mattf d8a83ee35f made several changes to UTF8 compatibility for internationalization. 
better importing/display of non-latin leads
rewriting of UTF8 database commands for scripts
updating of docs
building of language builds for 2.0.4 branch
addition of vicidial_it Italian Administration it_language_admin.txt and build

git-svn-id: svn://192.168.202.10@848 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-04-29 08:32:42 +00:00
mattf 2410cbcc84 added ability to update the computer_ip in the phones table upon vicidial.php agent login 
added QC status codes section to admin.php

git-svn-id: svn://192.168.202.10@834 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-04-16 10:18:12 +00:00
mattf 3db00edbaf fixed bug in vicidial.php/vdc_db_query on VDAD calls 
added fcstats.php fronter/closer stats for in-groups

git-svn-id: svn://192.168.202.10@816 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-28 15:57:41 +00:00
mattf 0d3a31bded bug fix for agi-VDAD_ALL_outbound.agi 
Added ability to override recording options of a campaign for individual in-groups
extensions.conf update

git-svn-id: svn://192.168.202.10@799 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-18 03:43:46 +00:00
mattf 3714328ee2 updated docs and ADMIN_backup.pl script 
git-svn-id: svn://192.168.202.10@797 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-17 20:14:30 +00:00