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Commit Graph
188 Commits
Author SHA1 Message Date
mattf 7dd071f991 Added daily_reset_limit Lists feature(editable by level 9 users only) 
git-svn-id: svn://192.168.202.10@3032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-16 15:11:54 +00:00
mattf c35a32b1c1 Added force_fronter_leave_3way Agent API function 
git-svn-id: svn://192.168.202.10@3026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-09 13:28:03 +00:00
mattf d473bfb466 Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf 3df8e58aa1 Added per-user options for maximum number of outbound manual dial hopper calls per-hour and per-day. 
git-svn-id: svn://192.168.202.10@2980 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-13 04:08:35 +00:00
mattf 2250784163 Added additional logging for Timeclock end-of-day processes 
Ssmall changes for Inbound Queue No Dial

git-svn-id: svn://192.168.202.10@2932 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-01 18:45:21 +00:00
mattf 5260a15ac4 Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 83df37c8ff Added List Override setting for Default Transfer Group 
Added caching of inbound call stats for adapt script

git-svn-id: svn://192.168.202.10@2876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-27 12:47:35 +00:00
mattf f023f1d59a Added process debug with --DebugXXX flag and screen logging for main processes and screenlog rolling 
git-svn-id: svn://192.168.202.10@2837 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-11 03:16:27 +00:00
mattf 6b106ba49a Fix for recordings beginning with CALLID 
more updates for Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2819 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-22 02:17:39 +00:00
mattf 8673950621 Added option for Auto-inactive of expired lists 
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 12:28:02 +00:00
mattf 75e173c09d Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio 
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-17 17:34:09 +00:00
mattf 3081df57d0 Added counter variable to HTTP Agent Push events 
Added caching of hourly log totals for AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@2797 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-26 13:30:36 +00:00
mattf 5cb81fc6ab Fixed help documentation for delay seconds in ADMIN keepalive script, issue #1025 
git-svn-id: svn://192.168.202.10@2790 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-07-11 12:26:14 +00:00
mattf 796544f446 Added basic one-way Cross-Cluster-Communication feature 
Added ccc_lead_info API function
If phone entry fullname and cidnumber are empty, don't populate a callerid conf line in ADMIN_keepalive_ALL.pl script

git-svn-id: svn://192.168.202.10@2776 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-06-09 20:13:55 +00:00
mattf af618399d6 Added alternative uptime counter in seconds for ADMIN_keepalive_ALL.pl script 
Added more debug events and data to agent screen debug logging

git-svn-id: svn://192.168.202.10@2753 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-05-13 21:44:09 +00:00
mattf 80c4ec36f4 Added Drop Lists feature, allowing you to add new leads to a list built from 
DROP calls from inbound groups on a scheduled basis.

git-svn-id: svn://192.168.202.10@2714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-27 19:56:06 +00:00
mattf 20651c0652 Added conf_qualify phones option for IAX 
git-svn-id: svn://192.168.202.10@2708 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-20 17:53:56 +00:00
mattf 4dcbc60eac Added admin Automated Reports section, allowing easier web configuration of scheduled reports being sent by Email or FTP. 
git-svn-id: svn://192.168.202.10@2695 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-05 04:34:52 +00:00
mattf ca6a35e37d Added cm_phonesearch.agi script for phone number searching and redirection from a Call Menu 
git-svn-id: svn://192.168.202.10@2657 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-01-13 21:53:15 +00:00
mattf 14de02ce06 Added conf_qualify servers option 
git-svn-id: svn://192.168.202.10@2655 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-27 03:27:36 +00:00
mattf 3bb0fc5efd small fixes for recent changes 
git-svn-id: svn://192.168.202.10@2621 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-16 12:00:01 +00:00
mattf 77b2768b49 Added List Merge utility 
Added User List NEW Lead Limit options(only works in No Hopper dialiing)
Fixed rare issue with email parsing
Added option in Agent Performance Detail report to only show live agents

git-svn-id: svn://192.168.202.10@2594 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-14 13:10:56 +00:00
mattf 2b1fb7455c Added campaign option to move USERONLY scheduled callbacks to ANYONE callbacks after X minutes being LIVE without the agent calling them back. 
Changed web admin sidebar menu design

git-svn-id: svn://192.168.202.10@2492 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-25 18:39:51 +00:00
mattf 9d204f6e60 Added new webphone options 
Added option to define a carrier across all servers

git-svn-id: svn://192.168.202.10@2488 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 17:04:52 +00:00
mattf 4553738a93 Added Alternate IVR(Call Menu) Logging options 
Added more optional logging to ADMIN_keepalive_ALL.pl script for end-of-day processes, also those processes now only run on the voicemail server of a cluster.

git-svn-id: svn://192.168.202.10@2486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 05:08:50 +00:00
mattf e049380293 Added utility to gather and display Asterisk debug information. Includes a server setting and Admin Utilities report. 
git-svn-id: svn://192.168.202.10@2445 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-29 22:33:17 +00:00
mattf 886e9f023a Fix for double-write of extension in conf files for IAX and SIP, Issue #908 
git-svn-id: svn://192.168.202.10@2442 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-26 15:30:00 +00:00
mattf 8952589d00 Added Chat Messaging 
git-svn-id: svn://192.168.202.10@2428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-14 02:12:07 +00:00
mattf f06a383fdf Added phone options to have call go to dialplan extension instead of voicemail if phone not answered 
git-svn-id: svn://192.168.202.10@2423 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-04 11:58:37 +00:00
mattf 672fd32575 Added the system setting USA-Canada Phone Number Dialcode Fix which will trigger a process that will run at the Timeclock End of Day that will check all phone numbers to populate the dial code, or phone code, field 
with a 1 if it is missing as well as remove a leading 1 from the phone
 number field if it is present.


Added --lstn-buffer option to keepalive script to run special enhanced buffer version of the Listen process. Requires newer Net::Telnet perl
 module version.

git-svn-id: svn://192.168.202.10@2405 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-02 21:45:54 +00:00
mattf 748ba761b0 Added experimental Agent Whisper Monitoring from the Real-time Report. Must be enabled in System Settings. Issue #840 
git-svn-id: svn://192.168.202.10@2365 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-08-04 15:38:38 +00:00
mattf 19792e4a18 Added agent debug logging and report 
git-svn-id: svn://192.168.202.10@2355 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-07-24 14:31:34 +00:00
mattf 9f45ef3bbf Added System Settings to allow custom prompts on agent login and when an agent leaves a 3way call in the agent screen. 
Added ability to use url encoded web form addresses in non-agent API add_list and update_list functions.

git-svn-id: svn://192.168.202.10@2296 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-03-09 07:25:15 +00:00
mattf b2304b462e Added flag to delete voicemail greeting when changed from an audio file to empty 
git-svn-id: svn://192.168.202.10@2247 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-01-13 01:20:24 +00:00
mattf 2132b01dbd Trigger sounds update on voicemail server when phone record is updated in admin.php 
Changed ADMIN_keepalive_ALL.pl to clear out old unavail voicemail greetings before copying custom greeting

git-svn-id: svn://192.168.202.10@2229 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-12-27 15:16:10 +00:00
mattf 7cde43714c Added audio_store_details audio file info gathering and DB population 
git-svn-id: svn://192.168.202.10@2211 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-25 23:30:23 +00:00
mattf 392077578b Added concurrency checks to several of the keepalive spawned scripts 
Changed ASTVDautoFILL screen label to ASTVDadFILL
Added admin_test variable for vicidial.php to test dialers set to agent active=N

git-svn-id: svn://192.168.202.10@2185 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-13 21:44:47 +00:00
mattf c253a7157b fixed bug in ADMIN keepalive script 
git-svn-id: svn://192.168.202.10@2133 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-20 14:51:15 +00:00
mattf 147bf644e3 Added new Agent API function audio_playback to play audio files from the audio 
store in an active agent session. See AGENT_API.txt doc for more info

git-svn-id: svn://192.168.202.10@2131 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-19 21:00:35 +00:00
mattf 61106230b0 Added MathZDC function to prevent division math with zero as one of the numbers 
Cleaned up vdc_db_query.php mysql logging
Moved date definitions in keepalive script to the top of the script
Changed iax.conf 1.4 and higher: regcontext=iaxregistration

git-svn-id: svn://192.168.202.10@2094 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-03 01:05:16 +00:00
mattf e3539915ce Fixed minor admin bugs 
Added Non-Agent API functions: server_refresh, check_phone_number

git-svn-id: svn://192.168.202.10@2072 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-02-14 21:52:59 +00:00
mattf 1063ef2cba phone option added to allow no instructions to be played on direct extension calls that go to voicemail 
git-svn-id: svn://192.168.202.10@2063 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-01-27 04:06:50 +00:00
mattf 9d7dff4798 Added VMAIL_NO_INST options to send calls to voicemail with no instructions playing after the voicemail greeting 
git-svn-id: svn://192.168.202.10@2062 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-01-26 20:40:20 +00:00
mattf e55d0e7979 Fixed play order issue with MoH in Astrisk 1.8 
git-svn-id: svn://192.168.202.10@2054 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-01-13 00:40:22 +00:00
mattf b0be132731 Added servers option to auto-restart Asterisk, turned off by default 
Fixed several missing DB finish functions on perl scripts

git-svn-id: svn://192.168.202.10@2043 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-11-22 22:48:40 +00:00
mattf 54857ff2d1 Added cellphone filtering service compatibility with DNC.COM. Read the CELLPHONE_USA_TCPA_FCC_COMPLIANCE.txt doc for more information 
git-svn-id: svn://192.168.202.10@2022 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-09-22 18:07:49 +00:00
mattf 9c7a7ae4e7 Added new agent_monitor.agi script to replace the agi-phone_monitor script for agent monitoring. Please read the AGENT_MONITOR.txt document for more information on the dialplan changes necessary to use this script. 
git-svn-id: svn://192.168.202.10@2001 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-07-16 18:44:34 +00:00
mattf cf21ae391e Added several security changes to the admin interface, including freezing a user's account for 15 minutes after 10 failed login attempts. 
Added 3 new reports to the admin interface: url log, lagged log and user group login reports
Added new AST_phone_update.pl --agent-lookup flag to allow for logging of the IP address of the agent's SIP or IAX phone connection. Can be enabled as a crontab entry to perform the lookups on each asterisk server.

git-svn-id: svn://192.168.202.10@1997 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-07-02 06:00:53 +00:00
mattf f9ad92db6d Small fix for INVALID_2ND and 3RD in ADMIN_keepalive_ALL.pl script 
git-svn-id: svn://192.168.202.10@1978 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-05-08 14:09:50 +00:00
mattf 0f85f9905e Added survey_wait_sec campaign survey option 
Added NOINT key for Call Menu prompts to allow for Playback() instead of Background()

git-svn-id: svn://192.168.202.10@1971 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-04-25 05:01:36 +00:00