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9884e2ce4d08994cf08df684e0a03fcabed2cc04
Commit Graph
47 Commits
Author SHA1 Message Date
mattf 9884e2ce4d Added several security changes to the agent interface, including freezing a user's account for 15 minutes after 10 failed login attempts. 
Changed all of the admin scripts from using the PHP ereg functions to preg. This is a requirement for moving to PHP6 where ereg functions are  depricated. This will also have the benefit of speeding up those scripts because preg is supposed to be more efficient and faster than ereg.
Added recording_id to the available fields for the dispo call url feature
Added pause code to the agent_status non-agent api function output

git-svn-id: svn://192.168.202.10@1994 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-06-15 16:08:13 +00:00
mattf ad14a9bf37 Added options.php option to allow non-selectable statuses on the admin modify lead page 
git-svn-id: svn://192.168.202.10@1922 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-01-24 00:52:38 +00:00
mattf 1b9a742810 Added inbound email queue to agent support 
git-svn-id: svn://192.168.202.10@1905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-12-23 04:28:32 +00:00
mattf 959abe5292 Changed scheduled callback user ID field to be 20 characters on modify lead pages, issue #467, reported by dspaan 
git-svn-id: svn://192.168.202.10@1897 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-30 15:37:36 +00:00
mattf 06c0f51caf Added QC functionality 
git-svn-id: svn://192.168.202.10@1877 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-11-16 21:12:44 +00:00
mattf 6107111e73 Added User Group Campaign-Lists validation to modify lead page 
git-svn-id: svn://192.168.202.10@1826 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-29 20:36:50 +00:00
mattf b2c57af713 Fixed issues with admin modified comments in callbacks that have multiple lines 
git-svn-id: svn://192.168.202.10@1819 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-05-18 14:12:04 +00:00
mattf 19014858db Added Dialer Inventory Report options for excluding lists and ranking shifts display order 
Added User Group multi-selection option to the real-time report
Added HTML bar chart display options to most of the reports
Removed password logging from admin scripts failed login attempts
Made webroot-writable system setting function the same on all admin scripts
Fixed list lastcalldate for manual dial calls

git-svn-id: svn://192.168.202.10@1789 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-02-24 21:43:54 +00:00
mattf bf0e8fe243 Added ability to block customer information and hide portions of customer phone numbers within the admin interface on a per admin-user basis. 
Many fixes for user group restrictions in admin pages

git-svn-id: svn://192.168.202.10@1753 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-06 16:25:10 +00:00
mattf dbfc261b04 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf 15e6a4be4d Added the add-a-new-lead link to the admin interface 
git-svn-id: svn://192.168.202.10@1602 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-15 22:23:29 +00:00
mattf 48ddb59d86 Added Secondary List Order which allows for further sorting of leads to be dialed by a secondary sorting method 
Added Default Campaign setting for the My Callback agent interface option so that the checkbox can be pre-selected or not on every call
Added the campaign option for per-call call notes in the agent interface. If the User Group also has Call Log enabled, the agent can also see the call notes from previous calls.

git-svn-id: svn://192.168.202.10@1601 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-15 19:23:30 +00:00
mattf 309b8e9f84 Added the ability to use custom statuses for scheduled callbacks. These are configurable with the Scheduled Callbacks flag in the System Statuses and Campaign Statuses administrative screens. 
Rearranged the statuses admin screens

git-svn-id: svn://192.168.202.10@1599 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-13 07:31:59 +00:00
mattf 48b6a63ac1 Fixed missing EXTERNAL_IP function for recording links in modify lead and user stats reports. 
git-svn-id: svn://192.168.202.10@1591 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-13 21:37:43 +00:00
mattf ad35570336 Added ability to modify scheduled callback dates and comments in the Admin Modify Lead screen 
git-svn-id: svn://192.168.202.10@1557 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-28 00:48:31 +00:00
mattf c4b234d40d Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context 
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-04 20:32:13 +00:00
mattf 9600423102 Added called_count as an update_lead non-agent-API function 
git-svn-id: svn://192.168.202.10@1523 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-09-24 18:32:55 +00:00
mattf dad2ed20df Added ability to run selected reports from a mysql slave server 
Added date links to timeclock detail user links
Added entry_list_id field to vicidial_list for use in defining list that custom fields were associated with

git-svn-id: svn://192.168.202.10@1477 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-13 04:55:34 +00:00
mattf b4257b6996 Added ability to display and edit custom fields in the lead modification page 
git-svn-id: svn://192.168.202.10@1464 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-03 17:32:08 +00:00
mattf 8955b4f633 Added custom default field names for fields in the agent interface. Defined in the Admin System Settings 
git-svn-id: svn://192.168.202.10@1454 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-23 02:42:22 +00:00
mattf 246435ddda Added middle_initial as editable field in modify lead page 
minor fix for admin.php

git-svn-id: svn://192.168.202.10@1447 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-18 05:59:37 +00:00
mattf 15a3188cae Added ability to search call logs in the lead search page 
git-svn-id: svn://192.168.202.10@1399 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-05 18:01:29 +00:00
mattf c5b51c30ad Added alt phone search and display to lead search and modify 
git-svn-id: svn://192.168.202.10@1232 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-18 04:09:23 +00:00
mattf 72d1a47a3f Added RANK and OWNER as fields in vicidial_list, and as sort by options in campaign screen 
Added no-hopper dialing option for MANUAL and INBOUND_MAN campaigns
Added owner dialing for agents to have their own leads, or shared group/territory leads, within a single list and campaign
Added list reset times option to automatically reset lists at pre-set times during the day
Fixed leave-3way-call issue if customer is parked

git-svn-id: svn://192.168.202.10@1189 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-07-23 19:06:58 +00:00
mattf 835f77c5be Fixed bugs relating to alt number dialing transfers, dispo variable assignment and the agent sidebar 
git-svn-id: svn://192.168.202.10@1181 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-07-10 09:39:44 +00:00
mattf 92cdc776c5 Added dynamic call routing options content in Call Menus 
Re-labeled several scripts to refrect proper names

git-svn-id: svn://192.168.202.10@1134 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-01 07:51:13 +00:00
mattf f2f9e387f4 Changed all PHP tags to long tags 
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-08 12:08:02 +00:00
mattf e1ba3ffb4a Changed admin logging to log to a database and display logs in the admin report 
Fixed rare auto dialing short bug
added second conf file reload after change first after reboot

git-svn-id: svn://192.168.202.10@1069 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-10 03:00:18 +00:00
mattf 0845b9d8a0 Added option to change the server address in the link to recordings in the admin web pages per server. 
git-svn-id: svn://192.168.202.10@1021 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-12-10 21:49:07 +00:00
mattf c9c3c0f851 in branch and trunk changed admin_modify_lead.php comments field to TEXTAREA 
in trunk fixed recording_log vicidial_id logging issues in vicidial.php/manager_send.php/vdc_db_query.php

git-svn-id: svn://192.168.202.10@932 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-08-07 07:02:57 +00:00
mattf 716ea4f1df added ability to edit main phone_number in the admin_modify_lead page 
git-svn-id: svn://192.168.202.10@903 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-01 13:04:29 +00:00
mattf 40777dac71 several enhancements to the modify_lead script 
git-svn-id: svn://192.168.202.10@866 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-16 15:53:08 +00:00
mattf 74a56d57bf added after hours transfer group to in-groups 
added collection of hangup reason for in/out calls into vicidial_log and vicidial_closer_log as well as display of those values in stats pages

git-svn-id: svn://192.168.202.10@851 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-01 09:19:15 +00:00
mattf d8a83ee35f made several changes to UTF8 compatibility for internationalization. 
better importing/display of non-latin leads
rewriting of UTF8 database commands for scripts
updating of docs
building of language builds for 2.0.4 branch
addition of vicidial_it Italian Administration it_language_admin.txt and build

git-svn-id: svn://192.168.202.10@848 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-04-29 08:32:42 +00:00
mattf 24dc1ff66d Changed license to AGPLv2 
Added VICIDIAL_fix_lead_statuses.pl script

git-svn-id: svn://192.168.202.10@788 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-10 08:02:30 +00:00
mattf f5fa67c684 added vicidial_closer_log record display to admin_modify_lead.php script 
git-svn-id: svn://192.168.202.10@677 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-09-07 01:33:37 +00:00
mattf bdcb537c17 added new recording moving script with no mixing for VICIDIAL recordings only into a dated folder on FTP server 
added location http://... links on user stats and lead modification screens

git-svn-id: svn://192.168.202.10@649 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-07-02 16:59:53 +00:00
mattf d1b141d7b4 added campaign-specific statuses and reformatted recordings log in admin_modify_lead.php script 
git-svn-id: svn://192.168.202.10@600 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-04-24 15:33:09 +00:00
mattf 6d9f1730af Changed to default CHECKED modify logs upon status change in admin_modify_lead.php script 
git-svn-id: svn://192.168.202.10@546 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-03-05 16:34:47 +00:00
mattf c5992fbfe8 fixed formatting inconsistencies and spelling mistakes in admin scripts 
added new permission enforcement to admin scripts

git-svn-id: svn://192.168.202.10@480 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-24 19:00:41 +00:00
mattf 1cf60c6caa added ability to change status of vicidial_log and vicidial_agent log last call in modify_lead script 
added reciprocal links in user_stats, user_status and timesheet reports

git-svn-id: svn://192.168.202.10@452 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-04 17:48:49 +00:00
mattf 6b1f81aaf4 added links to admin from several vicidial web pages 
small formatting changes to a couple scripts

git-svn-id: svn://192.168.202.10@434 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-13 21:01:53 +00:00
mattf 26fcdb5346 added user to recording_log table and associated scripts 
added recordings list to user_stats.php page
changed user_stats.php page to use time range for calls list and recordings list

git-svn-id: svn://192.168.202.10@428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-01 16:40:36 +00:00
mattf ed125414f9 added recordings list to modify lead script 
git-svn-id: svn://192.168.202.10@427 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-11-30 21:44:24 +00:00
mattf 84ac2056b0 restructuring of files 6 - install script will not function at this point 
git-svn-id: svn://192.168.202.10@22 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-07-07 23:25:55 +00:00
mattf d436c082c8 restructuring of files 5 
git-svn-id: svn://192.168.202.10@21 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-07-07 23:10:53 +00:00
mattf 2404d6ba47 restructuring of files 3 
git-svn-id: svn://192.168.202.10@20 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-07-07 23:05:35 +00:00