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113 Commits
Author SHA1 Message Date
mattf 2d16f985a6 Added options to disable incomplete QC functionality and to hide outbound list dialing features in the admin interface. 
Added patch for compatibility with Asterisk 1.4 and the Sangoma paraXip CPD (Call Progress Detection) software, as well as VICIDIAL options and programming to allow it to work with CPD

git-svn-id: svn://192.168.202.10@1044 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-02 11:40:59 +00:00
mattf 4b0e75cc08 fixed database update from last commit 
git-svn-id: svn://192.168.202.10@1041 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-29 18:34:55 +00:00
mattf 4f3c7d2074 added click-to-dial to Vtiger integration 
added agent alert option to vicidial.php
some bug fixes and doc updates

git-svn-id: svn://192.168.202.10@1038 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-27 08:03:01 +00:00
mattf efafbf6431 added agent API functionality for pause/resume and dial a number 
added api log in database

git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-20 22:33:45 +00:00
mattf c475b01ff3 Added AGENTDIRECT feature, allows calls to go to logged-in VICIDIAL agents in their own queue without having to create a separate in-group for each agent. You can transfer calls to this using DIDs or VICIDIAL agents using transfer/conf with the destination user ID in the number-to-dial field and the AGENTDIRECT set as the transfer group. 
git-svn-id: svn://192.168.202.10@1032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-15 12:19:42 +00:00
mattf 53ecca780d Added options for call logging in vtiger_search.php 
git-svn-id: svn://192.168.202.10@1031 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-12 09:01:32 +00:00
mattf 116c1fc8e7 Added Vtiger user synchronization 
Added more options for the vtiger_search.php web form page
Added notification of time sync problems to vicidial.php
other bug fixes

git-svn-id: svn://192.168.202.10@1026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-02 19:29:25 +00:00
mattf 64f90d0cf3 Changed campaign_vdad_exten default to 8368 in database 
git-svn-id: svn://192.168.202.10@1024 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-12-18 14:35:29 +00:00
mattf 0845b9d8a0 Added option to change the server address in the link to recordings in the admin web pages per server. 
git-svn-id: svn://192.168.202.10@1021 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-12-10 21:49:07 +00:00
mattf 7f8efc03a0 Added web form target and ability to more easily customize web form variables in vicidial.php 
git-svn-id: svn://192.168.202.10@1019 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-12-09 21:32:45 +00:00
mattf 32813c6293 added many new report features to realtime and closer/ivr reports including inbound-only realtime report 
git-svn-id: svn://192.168.202.10@1000 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-09 05:35:10 +00:00
mattf 93f387c00d Added option to not allow vicidial agents to log in if they have not logged into the timeclock, vicidial_user_groups option 
Added 15-minute answered call wait time breakdown section to the inbound/closer report

git-svn-id: svn://192.168.202.10@997 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-06 10:37:11 +00:00
mattf ea1ab3b7f4 added option for 3way calling dial prefix to campaigns 
added full mysql error logging to vicidial agent web interface

git-svn-id: svn://192.168.202.10@995 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-04 08:27:55 +00:00
mattf e743a2d203 added forced pause code use on agent interface 
several report enhancements
some logging changes

git-svn-id: svn://192.168.202.10@992 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-01 13:07:08 +00:00
mattf 713f987b0e added database optimizations 
added uniqueid to vicidial_closer_log
beta start of IVRstats report

git-svn-id: svn://192.168.202.10@991 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-28 01:43:10 +00:00
mattf fd942d32ea some minor bug fixes and queue_log fix for leave-3way in vdc_db_query.php and vicidial.php 
git-svn-id: svn://192.168.202.10@989 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-26 14:41:19 +00:00
mattf e0338deed3 added INBOUND_MAN dial_method to allow for inbound call handling while list dialing manually 
admin.php, vicidial.php

git-svn-id: svn://192.168.202.10@974 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-13 07:58:56 +00:00
mattf ea346764de added option for press-1-to-leave-voicemail while waiting in inbound-group queue 
git-svn-id: svn://192.168.202.10@962 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-11 14:22:29 +00:00
mattf ee5736a0dd added ability to specify the callerid of an outbound conference call within vicidial.php 
reworked VICIDIAL fronter/closer transfers to be more reliable on high-load systems

git-svn-id: svn://192.168.202.10@959 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-10 19:30:48 +00:00
mattf e9672680e9 added many new inbound groups options including place-in-line and estimated hold time 
added DID call routing features from web interface
docs updates and example conf files updates

git-svn-id: svn://192.168.202.10@957 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-07 09:34:41 +00:00
mattf 47d7b3647c rewrote leave-3way call functionality in vicidial.php for external calls 
added more conferences and made some changes to the default extensions.conf files

git-svn-id: svn://192.168.202.10@951 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-09-15 22:01:26 +00:00
mattf 30d6485a76 added campaign-specific DNC feature, affected 11 scripts 
updated docs for new versions

git-svn-id: svn://192.168.202.10@948 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-09-10 05:26:13 +00:00
mattf 9b6c7e62da added campaign option to allow for restriction of manual dialing to only the leads within the lists for the active campaigns 
added option (for IE users only) to copy a field to the agent computer's clipboard upon a call being sent to an agent
added new method for alternate number dialing, allowing over 65,000 alternate numbers per lead. Leads must be loaded using the CLI lead loader

git-svn-id: svn://192.168.202.10@945 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-09-02 11:10:33 +00:00
mattf 68de5c680b Added sale and dead lead fields to status categories and admin.php 
git-svn-id: svn://192.168.202.10@938 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-08-10 03:17:10 +00:00
mattf 3aa29d8cce changed recording extension in vicidial.php 
IMPORTANT! add 58600XXX to your dialplan, see extensions.conf.sample for info
added new QC-related fields to admin.php
added new QC_gather_records.pl script
made several changes to the QC_process doc
fixed ALL_inbound AGI voicemail bug

git-svn-id: svn://192.168.202.10@926 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-22 22:54:17 +00:00
mattf 8c01f7b658 added last_local_call_time field to vicidial_list table. This change affected many scripts from the hopper loaders to the lead loaders to the vdc_db_query.php agent-side script. A script was created to populate this field from the logs: VICIDIAL_last_local_call_time_UPDATE.pl 
git-svn-id: svn://192.168.202.10@921 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-13 15:45:22 +00:00
mattf 4693785dda added default manual dial campaign list, database changes 
git-svn-id: svn://192.168.202.10@919 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-11 07:59:10 +00:00
mattf 0da57666ae changed example conf files to UNIX file format 
git-svn-id: svn://192.168.202.10@914 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-09 14:28:17 +00:00
mattf ec5c9c483f some minor database changes 
changes to vicidial.php and helper apps to link recording_log entries to vicidial_log and vicidial_closer_log entries.

git-svn-id: svn://192.168.202.10@911 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-08 03:42:00 +00:00
mattf 9c06497bd1 moved the seconds field in vicidial.php 
added API functions for hangup and dispo to agent interface
added campaign option for queue calls waiting count

git-svn-id: svn://192.168.202.10@906 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-04 03:02:50 +00:00
mattf 04cb5033db fixed queue_log bug 
added alter customer phone number and user override options to vdc and admin

git-svn-id: svn://192.168.202.10@905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-03 09:14:32 +00:00
mattf e227d6760c fixed bug in vicidial.php manual dial that did not populate source_id 
changed campaign_cid to VARCHAR(20) in Trunk

git-svn-id: svn://192.168.202.10@900 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-06-28 06:56:36 +00:00
mattf 145f693b52 added timeclock_edit script 
added date and phone number format definitions to admin.php/vicidial.php and DB

git-svn-id: svn://192.168.202.10@895 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-06-25 07:18:20 +00:00
mattf 4d6fc32df1 added timeclock_status.php page for user_group status of timeclock and vicidial logins for users 
git-svn-id: svn://192.168.202.10@887 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-06-03 19:21:29 +00:00
mattf 1e53aae2d6 added user-group timeclock status report 
fixed bug in timeclock.php script

git-svn-id: svn://192.168.202.10@886 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-06-02 10:48:58 +00:00
mattf 1fca1c501e Added ALL_outbound survey configuration through admin.php 
added timeclock log alteration permissions to vicidial_users
added logging table for admin

git-svn-id: svn://192.168.202.10@882 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-28 20:15:04 +00:00
mattf bb74f846fd added timeclock auto-logout script and associated changes to admin.php/install.pl/update_server_ip/timeclock.php scripts and the database 
git-svn-id: svn://192.168.202.10@880 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-26 18:10:21 +00:00
mattf 39e8c8a507 added vicidial_timeclock_audit_log for a non-editable log 
fixed database inconsistencies in files.

git-svn-id: svn://192.168.202.10@879 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-26 04:10:08 +00:00
mattf ac96b78a6a database changes for last commit 
git-svn-id: svn://192.168.202.10@876 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-25 15:25:04 +00:00
mattf 9f7772f3f7 changed vicidial_timeclock_log table and associated code to allow for easier inter-operability and tracking. 
git-svn-id: svn://192.168.202.10@874 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-24 06:36:20 +00:00
mattf 0034eebba1 Added timeclock.php for user timeclock logging in and out and linked to it from vicidial.php/admin.php/welcome.php 
Added vicidial_redirect.php for easy redirection of bookmarked vicidial.php phone login links
Fixed bug in service level report

git-svn-id: svn://192.168.202.10@872 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-23 20:52:14 +00:00
mattf c4b69ded6e added new closer/inbound service level report 
started work on timeclock feature, added auto-generate UserIDs and shifts to admin.php

git-svn-id: svn://192.168.202.10@864 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-16 09:25:09 +00:00
mattf 2a31a04f70 added phones_alias feature to allow for an alias to a group of phones entries for easier phone-login-load-balancing 
Updated install docs to use Apache 2.2.8 and PHP 5.2.6
Update to Closer report

git-svn-id: svn://192.168.202.10@852 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-06 13:15:43 +00:00
mattf 74a56d57bf added after hours transfer group to in-groups 
added collection of hangup reason for in/out calls into vicidial_log and vicidial_closer_log as well as display of those values in stats pages

git-svn-id: svn://192.168.202.10@851 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-01 09:19:15 +00:00
mattf 4a97275929 database changes for last round of SVN commits 
git-svn-id: svn://192.168.202.10@835 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-04-16 16:13:58 +00:00
mattf 0d3a31bded bug fix for agi-VDAD_ALL_outbound.agi 
Added ability to override recording options of a campaign for individual in-groups
extensions.conf update

git-svn-id: svn://192.168.202.10@799 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-18 03:43:46 +00:00
mattf ba3dec1c15 database updates for qc changes in admin.php 
git-svn-id: svn://192.168.202.10@798 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-17 20:16:30 +00:00
mattf 5e87983a5a Added QC campaigns settings section to admin 
git-svn-id: svn://192.168.202.10@789 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-11 06:58:38 +00:00
mattf c6ef08df2b Added ability to send dropped calls into an inbound group at drop time 
changed callbacks to allow for 5 minutes increments

git-svn-id: svn://192.168.202.10@786 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-02 08:07:04 +00:00
mattf 6120ea6086 Fixed bugs in FastAGIlog script 
added new report scripts
updated documentation
changed active agent display time in timeonVDADall from 30 minutes to 360 minutes
Changed all uniqueid fields in database to VARCHAR(20)

git-svn-id: svn://192.168.202.10@782 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-02-24 08:48:40 +00:00