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c833a45eb8012aa2b23217c1ed264867155f97d2
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50 Commits
Author SHA1 Message Date
mattf c833a45eb8 Added Cached Realtime Carrier Stats option to System Settings to have the Carrier Log Stats generated once per minute system-wide instead of every time the realtime report refreshes on every screen. 
git-svn-id: svn://192.168.202.10@2414 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-24 17:41:43 +00:00
mattf 392077578b Added concurrency checks to several of the keepalive spawned scripts 
Changed ASTVDautoFILL screen label to ASTVDadFILL
Added admin_test variable for vicidial.php to test dialers set to agent active=N

git-svn-id: svn://192.168.202.10@2185 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-13 21:44:47 +00:00
mattf 2c29887f10 Fixed bug #793 in adapt script 
added logging to auto-dial script
added another exclusion for settings-only backup in backup script

git-svn-id: svn://192.168.202.10@2179 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-11-10 01:02:29 +00:00
mattf b0be132731 Added servers option to auto-restart Asterisk, turned off by default 
Fixed several missing DB finish functions on perl scripts

git-svn-id: svn://192.168.202.10@2043 3d104415-ff17-0410-8863-d5cf3c621b8a
 2013-11-22 22:48:40 +00:00
mattf 6b52a6dc69 Adapt script change to run for campaigns with live agents but no hopper leads 
formatting fixes

git-svn-id: svn://192.168.202.10@1764 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 16:23:37 +00:00
mattf 646723e94e Added Max Daily Stats gathering/updating/display functions 
Fixed some ereg issues in admin.php

git-svn-id: svn://192.168.202.10@1763 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 14:04:39 +00:00
mattf 8a3aa7d5fe Added "Admin User Group" setting to just about every section of the admin web interface, allowing for more complete administrative access segmentation for different divisions within the same company. 
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.

git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-03 10:40:56 +00:00
mattf 7d63048fd2 small bug fix for adapt script 
git-svn-id: svn://192.168.202.10@1659 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-15 03:10:34 +00:00
mattf 8b9f2b8e40 Added option to List Modification screen to allow you to choose the method of time zone adjustment that happens nightly on a per list basis 
Added Available Only Tally Threshold and Auto Dial Level Threshold options, allowing settings to change automatically with less agents

git-svn-id: svn://192.168.202.10@1658 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-14 18:05:11 +00:00
mattf f110dced3c Added ability to change users' in-group settings from the in-group modification screen in bulk. 
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-25 01:17:14 +00:00
mattf 77cab942b3 Fixed CPA AMD MESSAGE feature 
corrected TMR(service level) calculations in CLOSERstats and AST_VDadapt
Added dccsv10 CLI lead loader file format
Added experimental staggered call distribution to AST_VDauto_dial_FILL.pl

git-svn-id: svn://192.168.202.10@1331 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-06 20:15:20 +00:00
mikec 80fd0cb469 added a query to populate the vicidial_campaign_stats table with any missing campaign_ids just in case they were accidently removed. 
git-svn-id: svn://192.168.202.10@1288 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-29 15:49:37 +00:00
mattf d01b229ff4 Fixed campaign_logindate and added campaign_calldate field 
Added exception for campaigns to generate stats even if MANUAL or INBOUND_MAN with no auto-dialing

git-svn-id: svn://192.168.202.10@1274 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-07 04:43:41 +00:00
mattf 86202b04cf Replaced all SELECT * MySQL queries with proper field lists. this altered scripts in bin/agi/agc/vicidial 
git-svn-id: svn://192.168.202.10@1268 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-30 04:25:17 +00:00
mattf 79fdfeecf5 Added auto-kill to adapt script to facilitate cleaner clearing of daily stats 
Added QM ABANDON call clearing in queue_log to agent log cleanup script
Fixed bug in conf_exten_check.php

git-svn-id: svn://192.168.202.10@1260 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-15 15:26:06 +00:00
mattf 59f5cf22ee Added drop rate groups functionality to allow a drop rate to be shared across multiple campaigns. 
git-svn-id: svn://192.168.202.10@1172 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-29 04:09:49 +00:00
mattf 3d5c1cf7db Code cleanup in several bin scripts 
Added new output options with audio file transfer to AST_VDsales_export.pl

git-svn-id: svn://192.168.202.10@1160 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-21 11:14:21 +00:00
mattf 0cd21921f0 Added audio store and audio synchronization processes 
Fixed bug in AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@1115 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-14 10:53:52 +00:00
mattf a1e0a5454c added more custom Vtiger actions and a Vtiger database optimization script 
added email, user_code and terriroty to the vicidial_users table as optional fields

git-svn-id: svn://192.168.202.10@1097 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-04-22 10:36:18 +00:00
mattf 55f1618310 more changes to vicidial reports 
git-svn-id: svn://192.168.202.10@1001 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-10 05:00:27 +00:00
mattf 32813c6293 added many new report features to realtime and closer/ivr reports including inbound-only realtime report 
git-svn-id: svn://192.168.202.10@1000 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-09 05:35:10 +00:00
mattf eba30cbe3e some changes to queue_log logging 
added inbound call stats option to Realtime timeonVDAD screen

git-svn-id: svn://192.168.202.10@984 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-22 19:01:25 +00:00
mattf 30d6485a76 added campaign-specific DNC feature, affected 11 scripts 
updated docs for new versions

git-svn-id: svn://192.168.202.10@948 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-09-10 05:26:13 +00:00
mattf 24dc1ff66d Changed license to AGPLv2 
Added VICIDIAL_fix_lead_statuses.pl script

git-svn-id: svn://192.168.202.10@788 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-03-10 08:02:30 +00:00
mattf 6829914517 changed CLOSER-type to not require special campaign_id characters 
added 5th and 6th new dial orders
added default list 999

git-svn-id: svn://192.168.202.10@696 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-10-30 02:20:31 +00:00
mattf 8d406bdd67 added status category tally gathering to AST_VDadapt.pl 
added status category tally display to the timeonVDADall display scripts
altered database schema to accomodate the tally of status categories

git-svn-id: svn://192.168.202.10@640 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-06-19 17:44:31 +00:00
mattf 00835a2eb6 added ability to modify the vicidial system statuses in admin.php 
added human_answered field to vicidial_statuses and vicidial_campaign statuses
changed method for DROPs calculation in AST_VDadapt.pl
MODIFIED DATABASE, check the upgrade_2.0.4.sql file

git-svn-id: svn://192.168.202.10@630 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-05-30 19:34:27 +00:00
mattf 059dc45f40 fixed bug in AST_VDadapt.pl for stat generation 
git-svn-id: svn://192.168.202.10@618 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-05-21 14:41:11 +00:00
mattf 468370718b removed restriction on adapt dialing for CLOSER-type campaigns 
git-svn-id: svn://192.168.202.10@583 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-04-09 16:22:30 +00:00
mattf c4b0a18a36 changed campaign dial statuses to use dunamic number of statuses, replacing the static dial_status_x fields. Changes to database, admin.php, AST_VDhopper and timeonVDADall scripts 
git-svn-id: svn://192.168.202.10@532 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-19 18:33:46 +00:00
mattf 1345316bb3 added ENTERQUEUE/CONNECT/EXITWITHTIMEOUT queue_log entries to all agi-VDADtransfer scripts 
git-svn-id: svn://192.168.202.10@525 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-15 16:04:17 +00:00
mattf 31fe35bc5b Added QueueMetrics PAUSE/UNPAUSE/AGENTLOGIN/AGENTLOGOFF actions to vicidial.php,vdc_db_query.php and AST_VDremote_agents.pl 
git-svn-id: svn://192.168.202.10@520 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-13 19:45:28 +00:00
mattf 1798c4ada0 database changes for last commit 
git-svn-id: svn://192.168.202.10@502 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-02-05 21:54:02 +00:00
mattf 87895e6d7a added options for using BLEND INBND _I _B _C to denote CLOSER campaigns 
git-svn-id: svn://192.168.202.10@461 3d104415-ff17-0410-8863-d5cf3c621b8a
 2007-01-15 17:39:31 +00:00
mattf 78100097a9 added drop percentage out of Answers for FTC compliance, Affected AST_VDadapt.pl and the timeonVDAD and VDAD stats reports 
git-svn-id: svn://192.168.202.10@436 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-12-15 16:47:38 +00:00
mattf e54815b5e7 added "FORCE INDEX (call_date)" to the vicidial_log queries in AST_VDadapt.pl script to increase efficiency on large VICIDIAL databases 
git-svn-id: svn://192.168.202.10@361 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-10-18 19:09:59 +00:00
mattf bf858efd5a fixed bug in AST_VDadapt.pl where it could use incorrect stats in some cases with multiple active campaigns 
git-svn-id: svn://192.168.202.10@289 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-19 16:54:49 +00:00
mattf c9fa6dac88 fixed problem in AST_VDadapt.pl where it would not adjust dial level under certain conditions if there were multiple campaigns running predictive. 
git-svn-id: svn://192.168.202.10@250 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-09-06 18:17:56 +00:00
mattf ccc1969d12 keepalive changes to VDadapt 
git-svn-id: svn://192.168.202.10@228 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-28 16:00:02 +00:00
mattf b755c506a8 changed adaptive_latest_target_gmt to adaptive_latest_server_time 
added adaptive_dl_diff_target and changed intensity dropdown
added ADMIN_keepalive script for AST_VDadapt.pl
add field for target dial_level difference, -1 would target one agent waiting, +1 would target 1 customer waiting

git-svn-id: svn://192.168.202.10@227 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-28 15:53:17 +00:00
mattf d59dc5364d separated functions in loops in AST_VDadapt.pl script 
git-svn-id: svn://192.168.202.10@226 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-27 04:37:44 +00:00
mattf 8f1bc5780a added TODO comments to AST_VDadapt.pl 
git-svn-id: svn://192.168.202.10@225 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-26 14:25:56 +00:00
mattf b23ec54c7b updating AST_VDadapt.pl to run continuously 
git-svn-id: svn://192.168.202.10@224 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-26 13:00:06 +00:00
mattf 7c5a38c81e added more to PREDICTIVE document 
changing some code in AST_VDadapt.pl for potential looping

git-svn-id: svn://192.168.202.10@223 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-26 03:56:20 +00:00
mattf 11ce586974 fixed adapt bug in math when calculating negative intensity 
git-svn-id: svn://192.168.202.10@221 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-25 20:01:11 +00:00
mattf ddec2c4130 alpha build of adaptive-predictive dialing 
git-svn-id: svn://192.168.202.10@220 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-25 19:48:57 +00:00
mattf 31e20b5ef9 added adaptive_intensity field and continued development of adaptive/predictive dialing 
git-svn-id: svn://192.168.202.10@219 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-25 16:07:07 +00:00
mattf b57f5fc883 added available_only_ratio_tally option and some other predictive work 
git-svn-id: svn://192.168.202.10@212 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-24 18:48:20 +00:00
mattf 2e9613e8c5 added adaptive_latest_target_gmt field for ADAPT_TAPERED dial method predictive 
modified gmt for phones and servers to allow negative double-digit timezones

git-svn-id: svn://192.168.202.10@211 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-24 17:49:32 +00:00
mattf 4e4f6af230 moved campaign stats generation and adaptive functions out of AST_VDhopper.pl and into a new script: AST_VDadapt.pl 
git-svn-id: svn://192.168.202.10@205 3d104415-ff17-0410-8863-d5cf3c621b8a
 2006-08-23 19:53:43 +00:00