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de71e25392c7ecc5dca9be90296c12ddca2bdcea
Commit Graph
674 Commits
Author SHA1 Message Date
mattf de71e25392 Added SHARED_... campaign dial method auto-dial options, for more efficient agent multi-campaign dialing. Read the AGENT_MULTI-CAMPAIGN_DIALING.txt document for more information. 
git-svn-id: svn://192.168.202.10@3339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-02 22:05:07 +00:00
mattf 8f5a7d14da Added Transfer-Conf Button Launch campaign setting, allowing you to set a webform window to open when an agent clicks on the Transfer-Conf button. 
git-svn-id: svn://192.168.202.10@3334 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-02 02:24:19 +00:00
mattf 13848308b8 Added Daily Called Count Limits as a campaign setting, with options to count and/or restrict for manual dial calls or not. 
Added hopper debug output to the campaign debug report.

git-svn-id: svn://192.168.202.10@3331 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-24 05:24:25 +00:00
mattf 28258bed5f Added Agent API function 'vm_message' allowing you to set the VM message to be played to a customer when the agent clicks on the VM button in the agent screen. 
git-svn-id: svn://192.168.202.10@3323 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-13 03:16:47 +00:00
mattf 0ff02d9165 Added Campaign setting for Hopper Drop-Run triggering. Forcing the one-time hopper insertion of DROP status leads instead of standard hopper loading. 
git-svn-id: svn://192.168.202.10@3314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-11 20:16:00 +00:00
mattf efa3b3796a Added caching of parked call stats 
Added display of parked call stats, SLA stats and LIMITED report type to real-time report
Added optional rolling of park_log to archive perl script

git-svn-id: svn://192.168.202.10@3313 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-08 17:40:58 +00:00
mattf 954f2ba407 Added pause_max_exceptions campaign feature 
Fixed issue #1235

git-svn-id: svn://192.168.202.10@3302 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-04 16:30:04 +00:00
mattf 0d22dcadd7 Added system settings allowing you to remove digits from the beginning of a phone number when it is manual dialed or through the web lead loader. 
Fixed issue with Team Performance Detail report

git-svn-id: svn://192.168.202.10@3299 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-24 00:51:56 +00:00
mattf f1d363403f Added the ability to modify the status of any call or agent log in the Admin Modify Lead page. Must use new 'Modify Leads' options to enable for a user. 
git-svn-id: svn://192.168.202.10@3296 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-17 03:34:45 +00:00
mattf ef596f0996 Added code and instructions for multi-campaign outbound agents, see the AGENT_MULTI-CAMPAIGN_DIALING.txt doc 
149.
Added Screen Colors option to set the submit button color on the admin screens and reports.

git-svn-id: svn://192.168.202.10@3284 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-26 13:44:19 +00:00
mattf e7b0196900 Added campaigns_list & hopper_list functions to the Non-Agent API 
git-svn-id: svn://192.168.202.10@3276 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 20:29:55 +00:00
mattf 7e1e650436 Added option '2' to the User Modify "Modify Leads" setting allowing admin users to modify all lead fields except for phone number and alt phone. 
git-svn-id: svn://192.168.202.10@3274 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 04:42:29 +00:00
mattf c760501809 Added International DNC scrub features 
git-svn-id: svn://192.168.202.10@3273 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-15 03:08:08 +00:00
mattf 8382e673d5 Added options for HTML formatting and UTF-8 charset in emails through the dispo_send_email.php script. 
git-svn-id: svn://192.168.202.10@3272 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-08-14 23:14:36 +00:00
mattf cb0bf334d0 Added the ability to configure when the Answer signal is sent to inbound calls at the DID, In-Group and Call Menu level. 
Added Callbacks Export report

git-svn-id: svn://192.168.202.10@3259 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-24 23:49:49 +00:00
mattf 06b5d74ae7 Added the ability to use Automated Reports with standard SFTP and FTPSSL remote servers. 
git-svn-id: svn://192.168.202.10@3253 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-06-02 02:40:07 +00:00
mattf 7aab76b281 Added "3-Way Recording Stop Exception" campaign option to override the "3-Way Recording Stop" setting based upon the 3way phone number dialed. 
git-svn-id: svn://192.168.202.10@3252 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-05-29 03:06:03 +00:00
mattf 87cf0bae6c Added options at the campaign and in-group levels to allow you to play alert sounds when a call arrives in the agent's session, in the agents' web browser that they are logged into the agent screen with. Must be enabled in system settings. 
git-svn-id: svn://192.168.202.10@3221 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-08 02:47:19 +00:00
mattf 16ee18f300 Added entries_per_page system setting option, fixed phone relocate conf file load issue 
git-svn-id: svn://192.168.202.10@3212 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-05 23:07:04 +00:00
mattf e968f8a621 Added new System Settings option to allow sending of any CallerID through the Agent API for external_dial outbound calls. 
git-svn-id: svn://192.168.202.10@3209 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-03 21:28:59 +00:00
mattf 76c5626204 Added an optional "send this user a login link email" link to the User Modify page to send a shortcut URL link for the agent to more easily log into the agent screen. Must be enabled in System Settings. 
git-svn-id: svn://192.168.202.10@3207 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-04-01 19:32:29 +00:00
mattf f26f2ed27b Added the "list_custom_fields" Non-Agent API function, to show all list custom data fields in a list/all-lists. 
More translations fixes

git-svn-id: svn://192.168.202.10@3206 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-03-31 18:56:11 +00:00
mattf c757bd1c46 Added AGENT_PHONE_OVERRIDE campaign option, and amd_agent_route_options 
git-svn-id: svn://192.168.202.10@3199 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-03-11 05:47:18 +00:00
mattf 5640952007 Added support for KHOMP AMD solution 
git-svn-id: svn://192.168.202.10@3198 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-02-10 22:22:47 +00:00
mattf 8ae5176456 Added system settings option to require passwords of a set minimum length. 
This setting affects User passwords, Phone and Server registration passwords and the System Settings default passwords.

git-svn-id: svn://192.168.202.10@3196 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-02-07 08:16:50 +00:00
mattf a33676bdc4 Added OpenSIPs CID Name settings 
git-svn-id: svn://192.168.202.10@3193 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-02-05 05:08:29 +00:00
mattf 44a735f953 Added Auto-Rotating CID Group numbers, allowing for timed automatic cycling of CID numbers, one-at-a-time, within a CID Group. 
Added more features to CallerID_log_report.php

git-svn-id: svn://192.168.202.10@3188 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-23 17:37:16 +00:00
mattf 43b94a46b0 Added CID Group Type of NONE 
git-svn-id: svn://192.168.202.10@3185 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-08 18:41:52 +00:00
mattf 13acaedefc Added ability to limit the number of voicemail messages played to a single lead per day, as a campaign setting. 
git-svn-id: svn://192.168.202.10@3183 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-01-02 14:08:35 +00:00
mattf 89edb5c28d Added ability to play multiple audio prompts for outbound survey campaigns and to use DYN for lead field wildcards defined as audio prompts. 
git-svn-id: svn://192.168.202.10@3178 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-22 04:42:45 +00:00
mattf 7c0a076394 Added System Setting to hide the first web form button on the agent screen. 
Added System Setting options for alternate agent screen recording buttons. This includes different wording, different sizes and removing the blank space below the recording buttons.

git-svn-id: svn://192.168.202.10@3167 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-14 16:40:08 +00:00
mattf e0a3ca749b Added a per-User option to define an additional Status Group of call statuses that agents can use to disposition all calls they handle. 
Added amd_type campaign setting for future feature.

git-svn-id: svn://192.168.202.10@3162 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-11 21:51:14 +00:00
mattf 89a2c59bb5 Added LTMGAD and XAMMAD Campaign Hotkey options that will transfer to the Leave-Voicemail option as well as dispositioning the call. 
git-svn-id: svn://192.168.202.10@3161 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-11 14:23:00 +00:00
mattf e67b043977 Added Campaign option for Dial Timeout Lead overrides, allowing you to set up a Settings Container with values for manual-dial and/or auto-dial lead fields and associated values that will tie to different Dial Timeouts. 
git-svn-id: svn://192.168.202.10@3160 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-11-08 18:42:08 +00:00
mattf 1196b180a2 git-svn-id: svn://192.168.202.10@3151 3d104415-ff17-0410-8863-d5cf3c621b8a 2019-11-01 20:43:18 +00:00
mattf 338153dd0c Added User Maximum Inbound Calls Filters features 
git-svn-id: svn://192.168.202.10@3149 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-10-20 17:42:33 +00:00
mattf 99a621f91b Added bench agent assign manager script, 
Fixed small bug with outbound calling report

git-svn-id: svn://192.168.202.10@3131 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-08-26 12:47:21 +00:00
mattf 110fe868fe Call Quota Lead Ranking feature-set production tested and ready to use. Updated log auditing related to this as well as documentation. 
git-svn-id: svn://192.168.202.10@3125 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-22 14:52:55 +00:00
mattf 508e710e53 Added custom_fields_copy option to add_list Non-Agent API function 
git-svn-id: svn://192.168.202.10@3120 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-03 14:13:35 +00:00
mattf 3c35d01337 Added experimental SIP event logging 
git-svn-id: svn://192.168.202.10@3106 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-31 17:32:43 +00:00
mattf c63489a44c Added Admin User Redirect URL settings 
git-svn-id: svn://192.168.202.10@3089 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-04-14 14:09:31 +00:00
mattf 483f2cc161 Added AMD Log Report to the Admin Utilities page 
git-svn-id: svn://192.168.202.10@3085 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-30 00:04:13 +00:00
mattf 036cbb1fa5 Added more logging for Asterisk AMD as well as beta AMD patch for logging of NOAUDIODATA answered calls and more AMD stats gathering 
Added new AST_activity_log_export.pl script to export selected data and send to an FTP server

git-svn-id: svn://192.168.202.10@3082 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-27 16:49:15 +00:00
mattf da8ff015e2 Added more options to the Campaign "Hide Call Log Info" feature to be able to show only the last X number of calls in the Lead Info screen. Also added a User Override setting for this feature. 
git-svn-id: svn://192.168.202.10@3076 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-12 14:04:29 +00:00
mattf e3f7ea0b7f Added feature allowing agents to mute recordings of calls from the agent screen. Must be enabled in System Settings to be able to use it in campaigns. There is also a User Override option. 
git-svn-id: svn://192.168.202.10@3072 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-11 03:44:37 +00:00
mattf ba09682577 Added new web pages for mobile application 
git-svn-id: svn://192.168.202.10@3068 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-02 23:08:00 +00:00
mattf d8b48a53ce Added options to define the static prompts to use for the Inbound Group "Play Place in Line" feature 
git-svn-id: svn://192.168.202.10@3067 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-23 15:36:11 +00:00
mattf 884a60ad22 Added recent session per-call logging and force_fronter_audio_stop Agent API function 
git-svn-id: svn://192.168.202.10@3066 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-22 18:32:05 +00:00
mattf c56407d8ed Added additional $VLforce_index flags in hopper loading script, for high-volume dialing systems 
Fix for user-group, in-group and campaign allowed/permissions matching issues
Added updated Greek translation file

git-svn-id: svn://192.168.202.10@3065 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-16 13:56:59 +00:00
mattf b133143390 Added Manual Dial Validation campaign and system settings, forcesa gent to manually enter in the phone number before a call is placed. Does not affect 3way calls or transfers. 
git-svn-id: svn://192.168.202.10@3059 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-01-09 08:49:57 +00:00