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de71e25392c7ecc5dca9be90296c12ddca2bdcea
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Author SHA1 Message Date
mattf de71e25392 Added SHARED_... campaign dial method auto-dial options, for more efficient agent multi-campaign dialing. Read the AGENT_MULTI-CAMPAIGN_DIALING.txt document for more information. 
git-svn-id: svn://192.168.202.10@3339 3d104415-ff17-0410-8863-d5cf3c621b8a
 2021-01-02 22:05:07 +00:00
mattf 8a13cbf095 Added CallerID to the Hangup Cause Report output 
Added logging to vicidial.php

git-svn-id: svn://192.168.202.10@3338 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-31 21:57:08 +00:00
mattf 0553035021 Changes for PHP8 compatibility 
git-svn-id: svn://192.168.202.10@3337 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-14 23:07:01 +00:00
mattf 5a2e39ada5 Fix for custom fields issue when downloading list with no custom fields itself 
git-svn-id: svn://192.168.202.10@3336 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-08 21:32:03 +00:00
mattf d3f0bf2c82 Fixes for issues with special KHOMP code 
git-svn-id: svn://192.168.202.10@3335 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-08 20:55:19 +00:00
mattf 8f5a7d14da Added Transfer-Conf Button Launch campaign setting, allowing you to set a webform window to open when an agent clicks on the Transfer-Conf button. 
git-svn-id: svn://192.168.202.10@3334 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-02 02:24:19 +00:00
mattf f6dc15c410 Added group_by_campaign option to agent_stats_export function of the Non-Agent API 
git-svn-id: svn://192.168.202.10@3333 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-12-01 21:57:09 +00:00
mattf 98151e20bd Help documentation update for 3-way stop recording exception 
git-svn-id: svn://192.168.202.10@3332 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-30 14:32:56 +00:00
mattf 13848308b8 Added Daily Called Count Limits as a campaign setting, with options to count and/or restrict for manual dial calls or not. 
Added hopper debug output to the campaign debug report.

git-svn-id: svn://192.168.202.10@3331 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-24 05:24:25 +00:00
mattf dcd0d22494 Fix for time logging inserts/updates to database for AST_update_AMI2.pl script. 
git-svn-id: svn://192.168.202.10@3330 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-20 02:24:28 +00:00
mattf 6c201ebafd Fix for blank page after certain updates submitted to modify lead page 
git-svn-id: svn://192.168.202.10@3329 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-19 22:26:23 +00:00
mattf 50f0affa3d Fix for issue #1245 
git-svn-id: svn://192.168.202.10@3328 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-19 17:31:22 +00:00
mattf 63e7e6c245 Better compatibility with non-latin data input in agent screen and main admin web pages 
Translation bug fixed in list merge script, Issue #1236

git-svn-id: svn://192.168.202.10@3327 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-19 14:37:16 +00:00
mattf f080a18588 Allow inclusion of Real-Time report in custom reports 
git-svn-id: svn://192.168.202.10@3326 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-14 11:42:03 +00:00
mattf 5fe6549ba5 Added server_ip information and extra inbound call information to extended log view in admin_modify_lead.php page 
git-svn-id: svn://192.168.202.10@3325 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-13 14:20:45 +00:00
mattf 769d7616b3 Added delete_did option to update_did function, Issue #1242 
git-svn-id: svn://192.168.202.10@3324 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-13 12:57:19 +00:00
mattf 28258bed5f Added Agent API function 'vm_message' allowing you to set the VM message to be played to a customer when the agent clicks on the VM button in the agent screen. 
git-svn-id: svn://192.168.202.10@3323 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-13 03:16:47 +00:00
mattf ccf42d6c24 Added better QueueMetrics misconfiguration error handling to agent screen 
git-svn-id: svn://192.168.202.10@3322 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-12 16:17:51 +00:00
mattf 8941605f69 Fix for side menu issue #1223 
git-svn-id: svn://192.168.202.10@3321 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-12 15:19:35 +00:00
mattf 6d3ef26863 Fix for AGENT routing, check for availability, issue #1211 
git-svn-id: svn://192.168.202.10@3320 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-12 15:09:16 +00:00
mattf 9a04537db3 Fix for AGENTDIRECT selected in-groups in agent screen issue #1241 
git-svn-id: svn://192.168.202.10@3319 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-12 02:44:56 +00:00
mattf e40ea84746 Fix for side menu issue #1233 
git-svn-id: svn://192.168.202.10@3318 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-12 01:05:36 +00:00
mattf 2ac096f1bd Fix for CID Groups permissions issue #1234 
git-svn-id: svn://192.168.202.10@3317 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-11 23:26:09 +00:00
mattf 94bfadae86 Translation issue fix, Issue #1231 
git-svn-id: svn://192.168.202.10@3316 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-11 21:30:50 +00:00
mattf 9bfad138aa Fix for Issue #1230 
git-svn-id: svn://192.168.202.10@3315 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-11 21:24:55 +00:00
mattf 0ff02d9165 Added Campaign setting for Hopper Drop-Run triggering. Forcing the one-time hopper insertion of DROP status leads instead of standard hopper loading. 
git-svn-id: svn://192.168.202.10@3314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-11 20:16:00 +00:00
mattf efa3b3796a Added caching of parked call stats 
Added display of parked call stats, SLA stats and LIMITED report type to real-time report
Added optional rolling of park_log to archive perl script

git-svn-id: svn://192.168.202.10@3313 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-08 17:40:58 +00:00
mattf da3f5c2452 Fix for issue with populate_lead_source menu in admin.php 
git-svn-id: svn://192.168.202.10@3312 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-07 04:26:52 +00:00
mattf 64d46c98b0 Added EXITEMPTY and CALLSTATUS queue_log entry for NANQUE calls 
git-svn-id: svn://192.168.202.10@3311 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-07 03:03:07 +00:00
mattf dae079684d Added campaign_id option to agent_stats_export function in Non-Agent API 
git-svn-id: svn://192.168.202.10@3310 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-06 22:04:03 +00:00
mattf 91bfd5155d Added No-Agent No-Queue Delay option for in-groups 
git-svn-id: svn://192.168.202.10@3309 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-11-02 04:52:56 +00:00
mattf 495abc2ad6 Changed 2 new admin pages to allow access for level 8 users 
git-svn-id: svn://192.168.202.10@3308 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-30 04:08:02 +00:00
mattf 3ee69f75ab Fix for LIVE call issue in top_panel 
Fix for short CIDnumber issue in inbound calltime check AGI
Fix for AGENTDIRECT issue in ALL inbound AGI

git-svn-id: svn://192.168.202.10@3307 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-27 03:37:01 +00:00
mattf 1e918cb15e Fix for pause max codes exceptions issue when pausing more than once in the same pause session 
Added the force_agent_logout.php admin page

git-svn-id: svn://192.168.202.10@3306 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-26 05:45:47 +00:00
mattf 0d1ac92750 Added reset_agent_pass.php page 
git-svn-id: svn://192.168.202.10@3305 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-23 06:14:58 +00:00
mattf 4fc48d259d Added force change password feature functionality for the agent screen 
git-svn-id: svn://192.168.202.10@3304 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-12 20:44:39 +00:00
mattf 97586986dd Fix for admin menu items display in some non admin.php admin pages 
git-svn-id: svn://192.168.202.10@3303 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-07 20:00:37 +00:00
mattf 954f2ba407 Added pause_max_exceptions campaign feature 
Fixed issue #1235

git-svn-id: svn://192.168.202.10@3302 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-04 16:30:04 +00:00
mattf fb0410ade4 Added extension as recording_lookup option 
Allowed for secure sounds_web_server setting

git-svn-id: svn://192.168.202.10@3301 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-10-04 13:13:36 +00:00
mattf 1eb1ae1112 Added two new drop calculations to the Inbound Report and v2 
git-svn-id: svn://192.168.202.10@3300 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-24 13:37:54 +00:00
mattf 0d22dcadd7 Added system settings allowing you to remove digits from the beginning of a phone number when it is manual dialed or through the web lead loader. 
Fixed issue with Team Performance Detail report

git-svn-id: svn://192.168.202.10@3299 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-24 00:51:56 +00:00
mattf b2cd8ad112 Added agent-lag-time to agent_status action in alt_display.php 
Modified for sale counts to be campaign-specific in Team Performance Detail report

git-svn-id: svn://192.168.202.10@3298 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-20 17:08:11 +00:00
mattf 08a63b467a fixes for additional modify_leads options 
git-svn-id: svn://192.168.202.10@3297 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-17 17:04:27 +00:00
mattf f1d363403f Added the ability to modify the status of any call or agent log in the Admin Modify Lead page. Must use new 'Modify Leads' options to enable for a user. 
git-svn-id: svn://192.168.202.10@3296 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-17 03:34:45 +00:00
mattf 2bb59d12e3 Fixes for surveys with hash-star in outbound AGI 
git-svn-id: svn://192.168.202.10@3295 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-16 02:23:54 +00:00
mattf 4db26c22fd small fix to last commit 
git-svn-id: svn://192.168.202.10@3294 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-14 12:49:41 +00:00
mattf b16effe05d Added UNSELECTED options for campaign alt_number_dialing 
git-svn-id: svn://192.168.202.10@3293 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-13 12:25:44 +00:00
mattf cc95483c5a Added more get_call_launch PREVIEW_ options 
git-svn-id: svn://192.168.202.10@3292 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-12 20:57:34 +00:00
mattf 8a650c9c38 Fix for script_top_dispo issue #1228 in vicidial.php 
git-svn-id: svn://192.168.202.10@3291 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-09 13:56:04 +00:00
mattf b0562f5263 Fix for Khomp AGI code 
git-svn-id: svn://192.168.202.10@3290 3d104415-ff17-0410-8863-d5cf3c621b8a
 2020-09-02 20:11:02 +00:00