mattf
f06bbcb1e5
Added Wrapup Bypass option to allow or disallow agents to skip the wrapup screen before the timer is finished. Also added the option to use a system Script as the Wrap Up Message
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git-svn-id: svn://192.168.202.10@2137 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-06-24 02:46:36 +00:00
mattf
a00e200645
Added DID pre-filter phone-group redirection and no-agent-ingroup redirection options
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git-svn-id: svn://192.168.202.10@2135 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-06-22 13:35:16 +00:00
mattf
147bf644e3
Added new Agent API function audio_playback to play audio files from the audio
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store in an active agent session. See AGENT_API.txt doc for more info
git-svn-id: svn://192.168.202.10@2131 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-06-19 21:00:35 +00:00
mattf
e313300f0e
Added User setting for Wrapup Seconds Override
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git-svn-id: svn://192.168.202.10@2130 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-06-19 00:54:17 +00:00
mattf
bb7859f67c
Updated all agent and admin web language builds and translation files with new phrases for 2.8
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Overhaul of Spanish Agent and Admin language translations based on new contributed language files
Overhaul of Dutch Agent translation, and added contributed images
git-svn-id: svn://192.168.202.10@2126 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-06-12 20:05:13 +00:00
mattf
4f7caa70f8
Added timer_alt_seconds and options to automatically manual dial Alt Phone or Address3 and more Manual Auto Dial options
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git-svn-id: svn://192.168.202.10@2121 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-05-22 17:11:07 +00:00
mattf
5834630833
git-svn-id: svn://192.168.202.10@2116 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-05-10 05:51:39 +00:00
mattf
0044ad7d18
Added pause_type logging to agent log and queue_log
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git-svn-id: svn://192.168.202.10@2109 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-28 21:24:27 +00:00
mattf
43238d704c
Added User permission option for editing Custom Dialplan Entries
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git-svn-id: svn://192.168.202.10@2108 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-25 16:37:01 +00:00
mattf
ff4f1a06b5
Added campaign option to default the search existing leads checkbox on the manual dial screen of the agent interface, as well as reset it after every call
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Added campaign option to hide call log and call count data on the agent screen when viewing lead information
Fixed minor AGI inbound bug for estimated hold time bug if there are no log records
git-svn-id: svn://192.168.202.10@2107 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-24 11:05:25 +00:00
mattf
b586b1a46b
Added Max Inbound Calls options to Campaigns and Users to enforce a maximum number of inbound calls received per day per agent
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git-svn-id: svn://192.168.202.10@2104 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-18 13:56:53 +00:00
mattf
6015caa58c
Added new DID filter features for DNC matching and URL DID Redirects
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git-svn-id: svn://192.168.202.10@2099 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-04 17:09:56 +00:00
mattf
9ad4b7e507
Added more strict enforcement of level 9 report and user permissions
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Added definable max stats days for remote-agents/campaigns/in-groups
git-svn-id: svn://192.168.202.10@2090 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-03-14 15:47:48 +00:00
mattf
70019a5839
Added lists selection option to outbound report
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git-svn-id: svn://192.168.202.10@2068 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-02-09 01:45:57 +00:00
mattf
1063ef2cba
phone option added to allow no instructions to be played on direct extension calls that go to voicemail
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git-svn-id: svn://192.168.202.10@2063 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-01-27 04:06:50 +00:00
mattf
9d7dff4798
Added VMAIL_NO_INST options to send calls to voicemail with no instructions playing after the voicemail greeting
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git-svn-id: svn://192.168.202.10@2062 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-01-26 20:40:20 +00:00
mattf
32a22f60f2
Added Lists Pass Report
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git-svn-id: svn://192.168.202.10@2055 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-01-19 04:09:28 +00:00
mattf
10bb604069
documentation fix, issue #725
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git-svn-id: svn://192.168.202.10@2048 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-12-10 18:22:33 +00:00
mattf
6c22d91727
Added campaign options to limit time on Dead Calls, Disposition Screen and Pause.
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Changed blink tags to CSS in agent interface.
git-svn-id: svn://192.168.202.10@2045 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-12-09 04:41:17 +00:00
mattf
b0be132731
Added servers option to auto-restart Asterisk, turned off by default
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Fixed several missing DB finish functions on perl scripts
git-svn-id: svn://192.168.202.10@2043 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-11-22 22:48:40 +00:00
mattf
771ae6db9e
Added Lead Tools Advanced page
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Added agent manual dial by lead ID
Several small fixes
hopper script features added for campaign restriction
git-svn-id: svn://192.168.202.10@2036 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-10-17 02:14:44 +00:00
mattf
da25483c8f
Added system setting to show country code breakdown on list modify screen
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git-svn-id: svn://192.168.202.10@2030 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-09-28 15:45:23 +00:00
mattf
62dc36c5a8
Added lead search of archived leads table if present.
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Added QueueMetrics 13.04 support with call hold records
minor code cleanup in several scripts
git-svn-id: svn://192.168.202.10@2026 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-09-27 03:09:14 +00:00
mattf
54857ff2d1
Added cellphone filtering service compatibility with DNC.COM. Read the CELLPHONE_USA_TCPA_FCC_COMPLIANCE.txt doc for more information
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git-svn-id: svn://192.168.202.10@2022 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-09-22 18:07:49 +00:00
mattf
507a488ef2
Added new options for forced launching of vicidial.php in restricted browser window
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git-svn-id: svn://192.168.202.10@2020 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-09-04 04:37:28 +00:00
mattf
b6e8f5b524
bug fix for issue #690 .
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small addition to help text
git-svn-id: svn://192.168.202.10@2015 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-08-11 18:11:51 +00:00
mattf
6481032f0a
Small fixes for call times and holidays in admin.php
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git-svn-id: svn://192.168.202.10@2012 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-08-09 18:12:25 +00:00
mattf
47e0c60c1f
Added status deduplicate checking for web-based lead loader without having to use templates
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Fixed small admin.php bug with state call times
git-svn-id: svn://192.168.202.10@2007 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-08-02 10:55:43 +00:00
mattf
778daa7b5b
Added Reset Lead-Called-Status for Campaigns page to Admin Utilities
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Added System Summary screen as default admin.php screen instead of User List
git-svn-id: svn://192.168.202.10@2000 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-07-15 13:29:53 +00:00
mattf
ddd5e6ce69
Added optional password encryption to web interfaces
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Altered agi-phone_monitor script to not hangup after agent hangs up customer, requires small change to custom dialplan entries
Added new Dial Log report
Added Disable Auto Dial system setting
git-svn-id: svn://192.168.202.10@1999 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-07-11 12:33:50 +00:00
mattf
f6a8f70582
Added outbound state call time holidays functionality
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git-svn-id: svn://192.168.202.10@1983 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-05-10 17:53:40 +00:00
mattf
f648297a7b
Cleanup of agent code for other language builds
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Update and cleanup of agent and admin language translation files
Update of agent and admin other languages static builds
git-svn-id: svn://192.168.202.10@1980 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-05-09 02:26:00 +00:00
mattf
a3a4cc78de
Added Survey No Response DROP option to send no-response calls to the campaign drop method
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git-svn-id: svn://192.168.202.10@1972 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-04-25 11:19:55 +00:00
mattf
0f85f9905e
Added survey_wait_sec campaign survey option
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Added NOINT key for Call Menu prompts to allow for Playback() instead of Background()
git-svn-id: svn://192.168.202.10@1971 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-04-25 05:01:36 +00:00
mattf
ab20034617
Added admin report logging to all reports on the system, and added the "Admin Report Log Viewer" linked from the "Admin Utilities" page which allows you to see the reports that have been run on the system. This change has affected almost every report in the system. Bugs were fixed for some exporting reports that were set to use a slave read-only database.
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git-svn-id: svn://192.168.202.10@1959 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-04-14 23:46:14 +00:00
mattf
35d12e4374
Added ability to use .agi scripts in Call Menu prompt. Also added cm_date.agi script to say date with options
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Converted ereg to preg in the agc agent interface PHP scripts
git-svn-id: svn://192.168.202.10@1945 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-03-28 04:52:48 +00:00
mattf
e405cc5459
Added Level 8 Disable Add option to system settings
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Added Email Log Report
Small change to Lists campaign report to make it more efficient
git-svn-id: svn://192.168.202.10@1936 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-02-22 02:53:19 +00:00
mattf
90a48f5451
Added AMD actions for call menu and in-group
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git-svn-id: svn://192.168.202.10@1931 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-02-11 02:01:25 +00:00
mattf
1b9a742810
Added inbound email queue to agent support
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git-svn-id: svn://192.168.202.10@1905 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-12-23 04:28:32 +00:00
mattf
0ddf5bd302
Added a campaign feature to allow an agent to search for a lead while on an
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inbound call and have their active lead change to a search result lead
that they select.
git-svn-id: svn://192.168.202.10@1903 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-12-06 22:45:00 +00:00
mattf
8f054828f7
changed "refresh" link on FORM tab to "reset form" in vicidial.php, issue #580
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git-svn-id: svn://192.168.202.10@1895 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-30 13:53:15 +00:00
mattf
5a33b5354c
Added Enhanced Disconnect logging for outside of the USA, disabled by default
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git-svn-id: svn://192.168.202.10@1891 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-30 05:20:26 +00:00
mattf
890ee387cc
Small fix for audio store
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Small fix to estimated hold time calculation in ALL inbound AGI script
Updated Swedish translation and added Swedish button images contributed by DomeDan
git-svn-id: svn://192.168.202.10@1882 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-29 21:33:18 +00:00
mattf
16a1695402
Added list expiration date feature
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Added Other Campaign DNC List campaign option
git-svn-id: svn://192.168.202.10@1881 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-26 03:29:40 +00:00
mattf
488921c703
Added call time inbound holiday functions
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git-svn-id: svn://192.168.202.10@1880 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-24 20:56:14 +00:00
mattf
ba316d527a
Added QueueMetrics Socket-send function for custom queue_log record sending
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git-svn-id: svn://192.168.202.10@1879 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-21 02:19:31 +00:00
mattf
06c0f51caf
Added QC functionality
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git-svn-id: svn://192.168.202.10@1877 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-16 21:12:44 +00:00
mattf
e5e996711c
Added recording filename variable INGROUP for the In-Group ID of a call
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Inbound Daily Report, Changed to multi-select for in-group selection
Cleanup log process, Added buffer time for agent log validation of LOGIN between record and next record
git-svn-id: svn://192.168.202.10@1875 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-11-15 11:32:09 +00:00
mattf
98df4848e0
Added more validation of agent sessions to prevent double-logins
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Added campaign option to show a "Pause After Next Call" link to the agent screen below the Pause/Resume buttons
Added campaign option to set owner field to user if the owner field is empty
git-svn-id: svn://192.168.202.10@1869 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-10-29 11:11:16 +00:00
mattf
70fe6994cd
admin.php - Added without-filter output to test filter function, added server option to test call
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admin_search_lead.php - Added owner field search option
vicidial.php - Do not allow AGENTDIRECT transfers without a user defined
ALL_inbound AGI - If AGENTDIRECT and no agent defined, set drop call seconds to 1
git-svn-id: svn://192.168.202.10@1867 3d104415-ff17-0410-8863-d5cf3c621b8a
2012-10-26 05:52:56 +00:00