Preserve the line breaks that space out page sections
Page content separates its major sections with leading <br><br>, which the old site renders as a blank line before each section heading. Those breaks were being lost, leaving every section butted up against the previous one. Two causes. The content contains malformed `</br>` closing tags, which browsers treat as a line break but an HTML parser discards, so they never survived the HTML->Markdown conversion; they're now rewritten to <br />. And Markdown drops a hard break at the start of a paragraph, so turndown now emits literal <br /> tags instead of the trailing-two-space form -- inline, with no trailing newline, since a lone tag on its own line starts a raw HTML block (CommonMark type 7) and would stop the rest of the paragraph being parsed as Markdown at all. Verified against the live old site: paragraph count, <br> count, bold heading count and per-paragraph break placement now all match exactly. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
This commit is contained in:
Claude Opus 5
@@ -3,13 +3,10 @@ title: "Accessories"
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slug: "accessories"
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---
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||||
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**T1/E1 interface cards -**
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The Vicidial Group offers high quality Sangoma and Digium T1/E1 interface cards which allow Vicidial to connect to channel banks as well as TDM phone lines.
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**T1/E1 interface cards -**<br />The Vicidial Group offers high quality Sangoma and Digium T1/E1 interface cards which allow Vicidial to connect to channel banks as well as TDM phone lines.
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**VoiceTime USB and PCIexpress timing modules -**
|
||||
VICIdial requires a highly accurate timing source to keep everything in sync at medium to high system loads. Originally, this timing was provided by a T1/E1 interface card, but in VoIP applications this is usually left out. To get around this, VICIdial would to have to rely on the motherboards real time clock which is not very accurate under higher loads. This is no longer the case thanks to Amfeltec's USB and PCIexpress timing modules. These devices are physical timing sources that are attached through either a USB port or a PCIexpress x1 port on the server.
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**VoiceTime USB and PCIexpress timing modules -**<br />VICIdial requires a highly accurate timing source to keep everything in sync at medium to high system loads. Originally, this timing was provided by a T1/E1 interface card, but in VoIP applications this is usually left out. To get around this, VICIdial would to have to rely on the motherboards real time clock which is not very accurate under higher loads. This is no longer the case thanks to Amfeltec's USB and PCIexpress timing modules. These devices are physical timing sources that are attached through either a USB port or a PCIexpress x1 port on the server.
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**Channel Banks** -
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Channel banks allow you to connect regular analog telephones up to VICIdial through a T1 port. Channel banks are very reliable and have no audio compression. Couple this with the ability to use inexpensive phones that you can source locally, and channel banks offer some of the lowest, long term pricing for connecting your agents. This is especially true in environments where the agents tend to be more destructive to their equipment.
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**Channel Banks** -<br />Channel banks allow you to connect regular analog telephones up to VICIdial through a T1 port. Channel banks are very reliable and have no audio compression. Couple this with the ability to use inexpensive phones that you can source locally, and channel banks offer some of the lowest, long term pricing for connecting your agents. This is especially true in environments where the agents tend to be more destructive to their equipment.
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For more information and pricing details on the various accessories we offer please [contact us](http://wp.vicidial.com/?page_id=7).
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+1
-2
@@ -29,8 +29,7 @@ The company was incorporated in 2005, and is the leading provider of complex and
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Amfeltec is a Canadian company. At its core is a small team of dedicated engineers who have a big passion for electronics and software. Most of Amfetec’s products are covered by one or more United States patents.
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**About VICIdial Group:**
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The VICIdial Group was founded in 2007 to provide an array of professional products and services to the rapidly growing national and international VICIdial user community. The VICIdial Group began offering its VICIhost solution that same year.
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**About VICIdial Group:**<br />The VICIdial Group was founded in 2007 to provide an array of professional products and services to the rapidly growing national and international VICIdial user community. The VICIdial Group began offering its VICIhost solution that same year.
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The original creator and primary developer of VICIdial, Matt Florell, started the VICIdial Group along with several other VICIdial consultants, who had all been operating independently.
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@@ -7,57 +7,38 @@ The Vicidial Group offers a wide range of consulting and support solutions to fi
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We can help assist you with your support needs outside of VICIdial as well. We have experienced industry professionals that can help you with Asterisk, general Linux support, network services, customized programming, and numerous other areas requiring tech savvy know-how to get things done.
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[**VICIdial Training**](http://wp.vicidial.com/?page_id=219) -
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Do you want to better understand how VICIdial works, or do you just want some help over the phone to get a specific feature working? Then take a look at our [Training options](http://wp.vicidial.com/?page_id=219). We also have some free tutorials available to help you get several popular softphones working with your system.
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[**VICIdial Training**](http://wp.vicidial.com/?page_id=219) -<br />Do you want to better understand how VICIdial works, or do you just want some help over the phone to get a specific feature working? Then take a look at our [Training options](http://wp.vicidial.com/?page_id=219). We also have some free tutorials available to help you get several popular softphones working with your system.
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[**Remote Installations**](http://wp.vicidial.com/?page_id=155) -
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Our technicians can perform remote installations of VICIdial on servers located almost anywhere in the world.
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[**Remote Installations**](http://wp.vicidial.com/?page_id=155) -<br />Our technicians can perform remote installations of VICIdial on servers located almost anywhere in the world.
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[**Customizations**](http://wp.vicidial.com/?page_id=159) -
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Is there a feature that you require in VICIdial? Have one of our highly trained developers build it in for you.
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[**Customizations**](http://wp.vicidial.com/?page_id=159) -<br />Is there a feature that you require in VICIdial? Have one of our highly trained developers build it in for you.
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[**System Planning**](http://wp.vicidial.com/?page_id=164) -
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Not quite sure how to build a VICIdial system that will meet your needs. Our technicians know the limits and requirements of each of the various components that make up a VICIdial cluster. With our assistance you can build a cluster capable of handling hundreds of agents and millions of calls a day.
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[**System Planning**](http://wp.vicidial.com/?page_id=164) -<br />Not quite sure how to build a VICIdial system that will meet your needs. Our technicians know the limits and requirements of each of the various components that make up a VICIdial cluster. With our assistance you can build a cluster capable of handling hundreds of agents and millions of calls a day.
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[**Systems Intergration**](http://wp.vicidial.com/?page_id=167) -
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Do you have an existing CRM or other system or application that needs to function hand in hand with VICIdial? Our developers have integrated VICIdial with many other applications, including customer in-house systems.
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[**Systems Intergration**](http://wp.vicidial.com/?page_id=167) -<br />Do you have an existing CRM or other system or application that needs to function hand in hand with VICIdial? Our developers have integrated VICIdial with many other applications, including customer in-house systems.
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**Installation support** -
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Installation support is available in as little or as much help as you desire. Our experienced technicians can help you from the initial operating system install all the way through to your handling your first call. We are even available after-hours to fit your unique needs through a supported service plan.
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<br /><br />**Installation support** -<br />Installation support is available in as little or as much help as you desire. Our experienced technicians can help you from the initial operating system install all the way through to your handling your first call. We are even available after-hours to fit your unique needs through a supported service plan.
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VICIdial is a unique and complex compilation of software with many intricate pieces. Due to the high level of integration, any mis-configuration or oversights during the installation process can be nigh impossible to diagnose without the proper tools and experience. For best results we highly recommend that you follow our Scratch Install using the methods and software suggested.
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Our installation support line is available during our regular business hours of Monday through Friday 9am to 5pm eastern standard time.
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**Configuration Support** -
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Configuration and tuning of a system in order to optimize it's effectiveness is a skill acquired through years of experience and training. Our configuration support is designed to help reduce this learning curve and allow a greater understanding of how all the features of the dialer work. Configuration support is offered for optimizing dialing patterns, campaign management, archive control, lead management, and many other aspects of VICIdial.
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<br /><br />**Configuration Support** -<br />Configuration and tuning of a system in order to optimize it's effectiveness is a skill acquired through years of experience and training. Our configuration support is designed to help reduce this learning curve and allow a greater understanding of how all the features of the dialer work. Configuration support is offered for optimizing dialing patterns, campaign management, archive control, lead management, and many other aspects of VICIdial.
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This level of support is designed to be a valuable resource tool for your Linux/IT support staff. If you would rather the Vicidial Group maintain your dialer then you may purchase a support plan designed to fit your needs. Customers that already have an active support plan will receive pro-rated 24x7 configuration support unless you purchased 24x7 premium support on your plan.
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Many basic configuration questions can be answered through the VICIdial Manager's Manual. While we offer a free sample manual for download we recommend that you purchase the [full VICIdial Manager's Manual](http://www.vicidial.org/store.php#MANAGER) for detailed explanations and a complete reference. The full VICIdial Manager's Manual is included with the purchase of a dialer or remote installation and is available as a direct download.
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||||
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**Emergency Support** -
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Emergency support is usually prioritized over any other support of same or lower level. Emergency support is provided 24x7. Response time can vary based on workload and your service plan level if you have one.
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<br /><br />**Emergency Support** -<br />Emergency support is usually prioritized over any other support of same or lower level. Emergency support is provided 24x7. Response time can vary based on workload and your service plan level if you have one.
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If you need guaranteed response times you will want to sign up for a service contract.
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If you do not have a service plan that covers the time when you are calling you can pay a jump-charge to receive immediate assistance. The jump-charge is based on the number of servers with VICIdial that you have installed and the time of call.
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**Getting Support** -
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For emergency support please call one of our main numbers and choose the support option as this is the quickest way to reach a VICIdial Support Specialist. Our main numbers are +1-888-894-VICI (8424) or +1-863-393-9330. If you are an existing customer and you need non emergency support you should send an email to [**support@vicidial.com**](mailto:support@vicidial.com). Please email us and a VICIdial Support Specialist will be in contact with you as soon as possible. If you are not an existing customer and are in need of support or are interested in getting a support plan please [contact us](http://wp.vicidial.com/?page_id=7).
|
||||
<br /><br />**Getting Support** -<br />For emergency support please call one of our main numbers and choose the support option as this is the quickest way to reach a VICIdial Support Specialist. Our main numbers are +1-888-894-VICI (8424) or +1-863-393-9330. If you are an existing customer and you need non emergency support you should send an email to [**support@vicidial.com**](mailto:support@vicidial.com). Please email us and a VICIdial Support Specialist will be in contact with you as soon as possible. If you are not an existing customer and are in need of support or are interested in getting a support plan please [contact us](http://wp.vicidial.com/?page_id=7).
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There is also free support available from the [VICIdial forums](http://www.vicidial.org/VICIDIALforum/), and there is quite a bit of useful information in the [VICIdial Wiki](http://wiki.vicidial.org/). If you think you have found a bug with VICIdial or you have a feature request submit it to our [VICIdial tracker](http://www.vicidial.org/VICIDIALmantis/).
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Manuals
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There is also free support available from the [VICIdial forums](http://www.vicidial.org/VICIDIALforum/), and there is quite a bit of useful information in the [VICIdial Wiki](http://wiki.vicidial.org/). If you think you have found a bug with VICIdial or you have a feature request submit it to our [VICIdial tracker](http://www.vicidial.org/VICIDIALmantis/).<br />Manuals
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Many questions that our customers ask have answers readily available in the VICIdial Manuals. There are two manuals available, one for the agent interface, and one for the admin interface. Both manuals are provided on our open source project website: [vicidial.org](http://www.vicidial.org/store.php).
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Remote Support
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Many questions that our customers ask have answers readily available in the VICIdial Manuals. There are two manuals available, one for the agent interface, and one for the admin interface. Both manuals are provided on our open source project website: [vicidial.org](http://www.vicidial.org/store.php).<br />Remote Support
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||||
If you need remote support and have been instructed to do so by a ViciDial Technician, Please [click HERE for a remote support session](http://www.vicidial.com:446/customer).
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@@ -3,6 +3,4 @@ title: "Contact Form Error"
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||||
slug: "contact-form-error"
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||||
---
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||||
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||||
Your email was not sent due to an error.
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Please press the back button and try again.
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||||
Please check that you filled in the required fields.
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Your email was not sent due to an error.<br />Please press the back button and try again.<br />Please check that you filled in the required fields.
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@@ -3,9 +3,6 @@ title: "Contact Form Success"
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slug: "contact-form-success"
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---
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||||
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||||
Thank you for your interest in vicidial.
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Your email has been successfully sent to sales@vicidial.com.
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||||
One of our sales representatives will get back to you as soon as possible.
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||||
Thank you for your interest in vicidial.<br />Your email has been successfully sent to sales@vicidial.com.<br />One of our sales representatives will get back to you as soon as possible.
|
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window.dataLayer = window.dataLayer || \[\]; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'AW-1066404652');
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||||
gtag('event', 'conversion', {'send\_to': 'AW-1066404652/hsXfCL6HivgBEKyWwPwD'});
|
||||
window.dataLayer = window.dataLayer || \[\]; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'AW-1066404652');<br />gtag('event', 'conversion', {'send\_to': 'AW-1066404652/hsXfCL6HivgBEKyWwPwD'});
|
||||
|
||||
@@ -3,20 +3,11 @@ title: "Contact"
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||||
slug: "contact-us"
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---
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||||
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||||
**Contact Us:**
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||||
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||||
|
||||
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||||
|
||||
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||||
|
||||
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||||
**Contact Us:**<br /><br /><br /><br /><br /><br /><br /><br />
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||||
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||||
If you are interested in any of our products or services, or you just have questions, feel free to call or email us.
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||||
|
||||
**Phone:**
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||||
Toll Free: +1-888-894-VICI (8424)
|
||||
Local: +1-727-245-1970 or +1-863-393-9330
|
||||
**Phone:**<br />Toll Free: +1-888-894-VICI (8424)<br />Local: +1-727-245-1970 or +1-863-393-9330
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||||
|
||||
**Email:** [sales@vicidial.com](mailto:sales@vicidial.com)
|
||||
|
||||
|
||||
@@ -5,9 +5,7 @@ slug: "demo-website-and-free-trial"
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||||
You can demo our administration website at the address below:
|
||||
|
||||
[**Click Here to go to the Demo VICIDIAL Administration website**](http://www.vicidial.org/vicidial_demo/admin.php)
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demo user login is: 6666
|
||||
demo user password is: 1234
|
||||
[**Click Here to go to the Demo VICIDIAL Administration website**](http://www.vicidial.org/vicidial_demo/admin.php)<br />demo user login is: 6666<br />demo user password is: 1234
|
||||
|
||||
To try our software out on your own hardware for free, click below to download out VICIbox ISO installer image: (This is our full software with no restrictions, and it can be used in production)
|
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|
||||
|
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@@ -5,11 +5,8 @@ slug: "hardware"
|
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|
||||
The Vicidial Group offers two lines of VICIdial certified hardware. Our hardware lines are capable of meeting the needs of just about any size call center, functioning as an automated or manual outbound telephone dialer with inbound phone call handling as well as inbound email and website customer chat handling. They can accommodate centers from the small two man office all the way to the thousand seat contact center.
|
||||
|
||||
[**SMB Hardware**](http://wp.vicidial.com/?page_id=173) -
|
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Our SMB (Small to Medium Business) series is designed for small to medium contact centers. It is built with high quality hardware and comes in two form factors to fit just about any sized office. It can usually accommodate up to twenty five(25) outbound agents or forty(40) inbound agents.
|
||||
[**SMB Hardware**](http://wp.vicidial.com/?page_id=173) -<br />Our SMB (Small to Medium Business) series is designed for small to medium contact centers. It is built with high quality hardware and comes in two form factors to fit just about any sized office. It can usually accommodate up to twenty five(25) outbound agents or forty(40) inbound agents.
|
||||
|
||||
[**Enterprise Hardware**](http://wp.vicidial.com/?page_id=177) -
|
||||
Our Enterprise series is designed for large contact centers or for centers where high capacity and high availability is key. It is built with enterprise grade hardware and packaged in standard rack mountable cases. It can accommodate up to one thousand(1,000) outbound agents or fifteen hundred(1,500) inbound agents.
|
||||
[**Enterprise Hardware**](http://wp.vicidial.com/?page_id=177) -<br />Our Enterprise series is designed for large contact centers or for centers where high capacity and high availability is key. It is built with enterprise grade hardware and packaged in standard rack mountable cases. It can accommodate up to one thousand(1,000) outbound agents or fifteen hundred(1,500) inbound agents.
|
||||
|
||||
[**Accessories**](http://wp.vicidial.com/?page_id=179) -
|
||||
The Vicidial Group also offers a full line of accessories that work with VICIdial systems. This includes T1 interface cards, codec compression cards, channel banks and USB/PCIexpress timing devices.
|
||||
[**Accessories**](http://wp.vicidial.com/?page_id=179) -<br />The Vicidial Group also offers a full line of accessories that work with VICIdial systems. This includes T1 interface cards, codec compression cards, channel banks and USB/PCIexpress timing devices.
|
||||
|
||||
@@ -3,20 +3,15 @@ title: "Hosting"
|
||||
slug: "hosting"
|
||||
---
|
||||
|
||||
\[caption id="attachment\_205" align="aligncenter" width="300"\][](http://www.vicihost.com) VICIhost Hosted Contact Center Solution\[/caption\]
|
||||
\[caption id="attachment\_205" align="aligncenter" width="300"\][](http://www.vicihost.com) VICIhost Hosted Contact Center Solution\[/caption\]<br />
|
||||
|
||||
If you don't want to have to manage your own VICIdial equipment, then let the experts do it for you! The Vicidial Group's VICIhost service can get you up and running today on your own dedicated server in our custom built server cloud.
|
||||
|
||||
We also offer exclusive features to our hosted clients for free, like:
|
||||
We also offer exclusive features to our hosted clients for free, like:<br />
|
||||
|
||||
|
||||
* Custom built VICIdial servers optimized for call centers
|
||||
|
||||
* Cellphone number scrubbing
|
||||
|
||||
* Agent Audio Soundboards
|
||||
|
||||
* High-Level Data Encryption
|
||||
|
||||
<br />* Custom built VICIdial servers optimized for call centers<br />
|
||||
* Cellphone number scrubbing<br />
|
||||
* Agent Audio Soundboards<br />
|
||||
* High-Level Data Encryption<br />
|
||||
|
||||
For more information on VICIhost, [please visit VICIhost.com](http://www.vicihost.com)
|
||||
|
||||
@@ -5,17 +5,12 @@ slug: "kiax2-tutorial"
|
||||
|
||||
1\. You can [download Kiax for your system from here](http://www.forschung-direkt.eu/kiax2/). For the sake of this walk-through we will be installing on a Windows XP system.
|
||||
|
||||
2\. Double click on the download to launch the Installer. You should get a screen that looks like this:
|
||||
[](../../assets/uploads/2015/11/kiax1.jpg)
|
||||
2\. Double click on the download to launch the Installer. You should get a screen that looks like this:<br />[](../../assets/uploads/2015/11/kiax1.jpg)
|
||||
|
||||
3\. Press the Next button and Select the folder you wish to install to. Press the install button.
|
||||
[](../../assets/uploads/2015/11/kiax2.jpg)
|
||||
3\. Press the Next button and Select the folder you wish to install to. Press the install button.<br />[](../../assets/uploads/2015/11/kiax2.jpg)
|
||||
|
||||
4\. After the installation press the finish button and Kiax2 will start.
|
||||
[](../../assets/uploads/2015/11/kiax3.jpg)
|
||||
4\. After the installation press the finish button and Kiax2 will start.<br />[](../../assets/uploads/2015/11/kiax3.jpg)
|
||||
|
||||
5\. To configure for use with vicidial, merely fill in the username/password and server location and press OK.
|
||||
[](../../assets/uploads/2015/11/kiax4.jpg)
|
||||
5\. To configure for use with vicidial, merely fill in the username/password and server location and press OK.<br />[](../../assets/uploads/2015/11/kiax4.jpg)
|
||||
|
||||
6\. Now you are finished and ready to use Kiax2 with your system.
|
||||
[](../../assets/uploads/2015/11/kiax5.jpg)
|
||||
6\. Now you are finished and ready to use Kiax2 with your system.<br />[](../../assets/uploads/2015/11/kiax5.jpg)
|
||||
|
||||
+70
-168
@@ -13,81 +13,54 @@ Vicidial Partners are companies that are certified in the technical aspects of V
|
||||
|
||||
There are other benefits to the Vicidial Partner Program depending on if you become a Reseller or a Partner.
|
||||
|
||||
**Registered Resellers:**
|
||||
**Registered Resellers:**<br />
|
||||
|
||||
|
||||
* Access to the Vicidial Partner Download Center.
|
||||
|
||||
* Limited use of the Vicidial trademark (with approval).
|
||||
|
||||
* 10% commission on the initial sale.
|
||||
|
||||
* Listing on the Vicidial Groups website.
|
||||
|
||||
* Access to priority support from the Vicidial Group.
|
||||
|
||||
<br />* Access to the Vicidial Partner Download Center.
|
||||
<br />* Limited use of the Vicidial trademark (with approval).
|
||||
<br />* 10% commission on the initial sale.
|
||||
<br />* Listing on the Vicidial Groups website.
|
||||
<br />* Access to priority support from the Vicidial Group.
|
||||
<br />
|
||||
|
||||
|
||||
**Registered Partners:**
|
||||
<br />**Registered Partners:**<br />
|
||||
|
||||
|
||||
* All Reseller benefits.
|
||||
|
||||
* Use of the Vicidial trademark (with approval).
|
||||
|
||||
* Subcontract the Vicidial Group.
|
||||
|
||||
* Discounts on training.
|
||||
|
||||
* Referrals from the Vicidial Group for customers that request a local consultant.
|
||||
|
||||
<br />* All Reseller benefits.
|
||||
<br />* Use of the Vicidial trademark (with approval).
|
||||
<br />* Subcontract the Vicidial Group.
|
||||
<br />* Discounts on training.
|
||||
<br />* Referrals from the Vicidial Group for customers that request a local consultant.
|
||||
<br />
|
||||
|
||||
|
||||
For more information on becoming a Reseller or a Partner please [contact us](http://wp.vicidial.com/?page_id=7).
|
||||
<br />For more information on becoming a Reseller or a Partner please [contact us](http://wp.vicidial.com/?page_id=7).
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
## Vicidial Partners
|
||||
|
||||
|
||||
Below is a list of Vicidial Partners located around the world, broken down by their geographical regions.
|
||||
<br />Below is a list of Vicidial Partners located around the world, broken down by their geographical regions.
|
||||
|
||||
Vicidial Partners are companies that are certified in the technical aspects of VICIdial.
|
||||
They provide their own VICIdial services to their customers.
|
||||
They are trained on proper installation and configuration, as well as providing technical support.
|
||||
Partners also provide first level technical support to their customer.
|
||||
Vicidial Partners can even provide customization services to their customers and get these services certified by the Vicidial Group.
|
||||
Vicidial Partners are companies that are certified in the technical aspects of VICIdial.<br />They provide their own VICIdial services to their customers.<br />They are trained on proper installation and configuration, as well as providing technical support.<br />Partners also provide first level technical support to their customer.<br />Vicidial Partners can even provide customization services to their customers and get these services certified by the Vicidial Group.<br />
|
||||
|
||||
|
||||
* [**Africa**](#AFRICA)
|
||||
|
||||
* [**Asia**](#ASIA)
|
||||
|
||||
* [**Australia**](#AUSTRALIA)
|
||||
|
||||
* [**Europe**](#EUROPE)
|
||||
|
||||
* [**North America**](#NAMERICA)
|
||||
|
||||
* [**Caribbean**](#CARIBBEAN)
|
||||
|
||||
* [**South America**](#SAMERICA)
|
||||
|
||||
<br />* [**Africa**](#AFRICA)
|
||||
<br />* [**Asia**](#ASIA)
|
||||
<br />* [**Australia**](#AUSTRALIA)
|
||||
<br />* [**Europe**](#EUROPE)
|
||||
<br />* [**North America**](#NAMERICA)
|
||||
<br />* [**Caribbean**](#CARIBBEAN)
|
||||
<br />* [**South America**](#SAMERICA)
|
||||
<br />
|
||||
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
## Africa:
|
||||
|
||||
|
||||
|
||||
<br /> <br />
|
||||
|
||||
### Logicalis (Formerly Clarotech Consulting)
|
||||
|
||||
|
||||
Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.
|
||||
<br />Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.
|
||||
|
||||
Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 5,700 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.
|
||||
|
||||
@@ -95,73 +68,51 @@ Logicalis offers IT infrastructure support/consulting and telephony services to
|
||||
|
||||
Our dCAP and Asterisk certified team currently supports 150+ VoIP PBX.s. Clarotech also offers cloud-based services, including hosted call centre/PBX solutions, server hosting, BDR and voice termination.
|
||||
|
||||
Website: http://www.logicalis.com
|
||||
Contact Person: Colin Fair
|
||||
Email: Colin.Fair (at) za.logicalis.com
|
||||
Contact Number: +2721 689 5330
|
||||
Website: http://www.logicalis.com<br />Contact Person: Colin Fair<br />Email: Colin.Fair (at) za.logicalis.com<br />Contact Number: +2721 689 5330
|
||||
|
||||
### Teleforge
|
||||
|
||||
Teleforge is an innovative company specializing in call center products. We work with in- and outbound contact centers, SME’s and corporates to deliver truly integrated telephony and technology-enabled communication solutions. We provide solutions to hundreds of call centres and corporates from 5 to 1000 seats. We understand the Call Centre industry and become a trusted technology advisor to our clients.
|
||||
|
||||
Website: http://www.teleforge.co.za
|
||||
Contact Person: Stefan Verster
|
||||
Contact Number: +27100350909
|
||||
Email: info (at) teleforge.co.za
|
||||
Website: http://www.teleforge.co.za<br />Contact Person: Stefan Verster<br />Contact Number: +27100350909<br />Email: info (at) teleforge.co.za
|
||||
|
||||
### OPENOTE
|
||||
|
||||
OPENOTE (Tunisia, Nabeul) is specialised in opensource solutions integration and development. We provided the first home shoring professional solution in Tunisia based on VICIdial system hosting. We also offer various services such as Asterisk deployement and configuration. We provide also wholesale VOIP termination and DIDs.
|
||||
|
||||
web : www.openote.com, www.ophony.com
|
||||
email : taieb.felfel (at) openote.com
|
||||
phone : + 216 72 287970
|
||||
web : www.openote.com, www.ophony.com<br />email : taieb.felfel (at) openote.com<br />phone : + 216 72 287970
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
## Asia:
|
||||
|
||||
|
||||
|
||||
<br /> <br />
|
||||
|
||||
### Next I.X., inc.
|
||||
|
||||
|
||||
Next I.X., inc. focus on technology solutions for Start-up and Rapidly Growing Call Centers.
|
||||
The company has done extensive testing, troubleshooting and installation of astGUIclient / VICIdial systems for real world production environment.
|
||||
Its integrated technology package is complemented by a dedicated technical support team that provides expert business process support services to boost the client's competitive advantage in the highly dynamic call center industry.
|
||||
Next I.X. also operates an offshore call center and medical transcription company in the Philippines.
|
||||
<br />Next I.X., inc. focus on technology solutions for Start-up and Rapidly Growing Call Centers.<br />The company has done extensive testing, troubleshooting and installation of astGUIclient / VICIdial systems for real world production environment.<br />Its integrated technology package is complemented by a dedicated technical support team that provides expert business process support services to boost the client's competitive advantage in the highly dynamic call center industry.<br />Next I.X. also operates an offshore call center and medical transcription company in the Philippines.
|
||||
|
||||
Web: [http://www.nextixsystems.com](http://www.nextixsystems.com)
|
||||
Contact: Bobby Suson
|
||||
Email: bobby (at) nextixsystems.com
|
||||
Phone: (703)2865017, (+63-32)2551330
|
||||
Web: [http://www.nextixsystems.com](http://www.nextixsystems.com)<br />Contact: Bobby Suson<br />Email: bobby (at) nextixsystems.com<br />Phone: (703)2865017, (+63-32)2551330
|
||||
|
||||
### IPCom Solutions Ltd (Region: Mauritius)
|
||||
|
||||
Adress: 26 avenue ollier, Quatre bornes,Mauritius
|
||||
|
||||
Phone: +230 5742 3473
|
||||
Email: b.cassam@ipcomsolutions.com
|
||||
Website: [www.ipcomsolutions.com](http://www.ipcomsolutions.com)
|
||||
Phone: +230 5742 3473<br />Email: b.cassam@ipcomsolutions.com<br />Website: [www.ipcomsolutions.com](http://www.ipcomsolutions.com)
|
||||
|
||||
### Krishna Tele Soft
|
||||
|
||||
Krishna Tele Soft provides consulting services for configuration of Call Center Voice Processing System for Inbound/Outbound Calls using Asterisk PBX and Vicidial Predictive Dialer System. Krishna Tele Soft (the "Company") is an Indian based Information Technology company has experience with in depth knowledge of VoIP technologies, Asterisk Installation, Asterisk Configuration, Vicidial for the consolidation project including implementation, customization, interface with VoIP, software engineering, operational gap analysis and solution architecture. We have a highly qualify engineer's team for the development and support. We have set up multiple VICIdial call centers all around the Globe with huge number of seats. We are the world's pioneer and leading supplier of VoIP solutions.
|
||||
|
||||
Contact: Mr. Rahul Shah
|
||||
Email: krishnatelesoft (at) gmail.com
|
||||
Contact: Mr. Rahul Shah<br />Email: krishnatelesoft (at) gmail.com
|
||||
|
||||
### Diyanat Ali
|
||||
|
||||
Diyanat is a VOIP Consultant located in Hyderabad - India, has about 6 years of experience in the VOIP industry and is working with asterisk/SER since 4 years. Has installed 6 working ASTGUICLIENT/VICIdial installations, installed ABOUT 50 PBX for production environment including call centers, call shops, ITSP's. Services offered are:
|
||||
|
||||
\* Installation/maintenance/configuration of linux/asterisk servers
|
||||
\* Inbound/outbound/predictive dialing solution for call centers based on astguiclient/vicidial.
|
||||
\* Onsite and remote assistance provided.
|
||||
\* Installation/maintenance/configuration of linux/asterisk servers<br />\* Inbound/outbound/predictive dialing solution for call centers based on astguiclient/vicidial.<br />\* Onsite and remote assistance provided.
|
||||
|
||||
Email: diyanat (at) hotmail.com
|
||||
Phone:+91 98850 39230
|
||||
Email: diyanat (at) hotmail.com<br />Phone:+91 98850 39230
|
||||
|
||||
### Ecosmob Technologies Pvt. Ltd.
|
||||
|
||||
@@ -173,9 +124,7 @@ Our broader Asterisk and VoIP expertise enables integration with CRMs, ERPs, SIP
|
||||
|
||||
For Asian businesses scaling contact centers or modernizing legacy voice infrastructure, Ecosmob provides a single engineering partner for VICIdial, Asterisk, and the surrounding communications stack.
|
||||
|
||||
Web - [http://www.ecosmob.com](http://www.ecosmob.com)
|
||||
Email - sales@ecosmob.com
|
||||
Contact No. 99988 51106
|
||||
Web - [http://www.ecosmob.com](http://www.ecosmob.com)<br />Email - sales@ecosmob.com<br />Contact No. 99988 51106
|
||||
|
||||
### Next2Call
|
||||
|
||||
@@ -183,34 +132,25 @@ Next2Call is an ISP and ITSP based in New Delhi, India specializing in contact c
|
||||
|
||||
Product Line: Vicidial Installation, Internet Leased Lines, VoIP routes, International DID, IVRS with call distribution system, Voice Broadcasting.
|
||||
|
||||
web : [www.next2call.com](http://www.next2call.com)
|
||||
email : sales (at) next2call.com
|
||||
phone : +91-9650-866-007
|
||||
web : [www.next2call.com](http://www.next2call.com)<br />email : sales (at) next2call.com<br />phone : +91-9650-866-007
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
## Australia:
|
||||
|
||||
|
||||
There are currently no Registered Partners in this region. For more information on becoming a Reseller or a Partner please **[contact us](http://wp.vicidial.com/?page_id=7)**.
|
||||
<br />There are currently no Registered Partners in this region. For more information on becoming a Reseller or a Partner please **[contact us](http://wp.vicidial.com/?page_id=7)**.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
## Europe:
|
||||
|
||||
|
||||
|
||||
<br /> <br />
|
||||
|
||||
### Antheus Telecom (Region: United Kingdom\[UK\])
|
||||
|
||||
|
||||
Antheus Telecom have been involved with Asterisk development since 2005.
|
||||
Their Founder and CEO, Nik Middleton, recently wrote a book on Asterisk (Asterisk, 'The professional's guide', and forwarded by Mark Spencer) featuring a chapter on ViciDial.
|
||||
Located near Exeter, Antheus cover the entire UK and near Europe and have completed many successful installations.
|
||||
<br />Antheus Telecom have been involved with Asterisk development since 2005.<br />Their Founder and CEO, Nik Middleton, recently wrote a book on Asterisk (Asterisk, 'The professional's guide', and forwarded by Mark Spencer) featuring a chapter on ViciDial.<br />Located near Exeter, Antheus cover the entire UK and near Europe and have completed many successful installations.
|
||||
|
||||
Web: [http://www.antheus.co.uk](http://www.antheus.co.uk)
|
||||
Email: sales@antheus.co.uk
|
||||
Phone: +44 (0)1626 832 423
|
||||
Web: [http://www.antheus.co.uk](http://www.antheus.co.uk)<br />Email: sales@antheus.co.uk<br />Phone: +44 (0)1626 832 423
|
||||
|
||||
### Uniplay (Region: Italy)
|
||||
|
||||
@@ -224,26 +164,19 @@ Located in Arvika, Sweden. 5+ years experience managing vicidial system, deep kn
|
||||
|
||||
Services offered: Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc. Remote and onsite assistance.
|
||||
|
||||
Contact: Dan Gustafsson
|
||||
Nickname on the vicidial forum: DomeDan
|
||||
Email: domedan (at) gmail.com (prefered)
|
||||
Phone: +46 (0)70-38 96 779
|
||||
Contact: Dan Gustafsson<br />Nickname on the vicidial forum: DomeDan<br />Email: domedan (at) gmail.com (prefered)<br />Phone: +46 (0)70-38 96 779
|
||||
|
||||
### STJ Telecom (Region: France)
|
||||
|
||||
Adress: 16, rue du Chateau Caeen- Demouville, France
|
||||
|
||||
Phone: 09 70 71 83 00
|
||||
Email: b.cassam@stj-telecom.com
|
||||
Website: [www.stj-telecom.com](http://www.stj-telecom.com)
|
||||
Phone: 09 70 71 83 00<br />Email: b.cassam@stj-telecom.com<br />Website: [www.stj-telecom.com](http://www.stj-telecom.com)
|
||||
|
||||
### XperIT (Region: France)
|
||||
|
||||
XperIT (OPENOTE France) is an IT company based in Paris and specialized in Service Oriented Architecture. We provide consulting services in IT, IPBX and Call Center deployments based on VICIdial integration and hosting. We offer VICIdial development and integration with other open source solutions (ECM & CRM). We provide also wholesale VOIP termination and DIDs for Europe.
|
||||
|
||||
web : [http://www.xperit.fr](http://www.xperit.fr)
|
||||
email : contact (at) xperit.fr
|
||||
phone : + 33 1 83 62 14 76
|
||||
web : [http://www.xperit.fr](http://www.xperit.fr)<br />email : contact (at) xperit.fr<br />phone : + 33 1 83 62 14 76
|
||||
|
||||
### InServ Ltd. (Region: Russia and CIS)
|
||||
|
||||
@@ -255,48 +188,33 @@ InServ Ltd. is group of professionals with 10+ years of experience in telephony
|
||||
|
||||
\- колл-центров (входящие и исходящие, дополнительные приложения для оптимизации работы операторов, приложения для управления архивами записей, интеграция с внешними приложениями)
|
||||
|
||||
\- операторов связи (softswitch, IVR, системы сетевой записи и различные специальные приложения)
|
||||
Возможно предоставление наших решений в аренду (по модели SaaS) и поддержка вплоть до 24х7 для бизнес-критичных приложений.
|
||||
\- операторов связи (softswitch, IVR, системы сетевой записи и различные специальные приложения)<br />Возможно предоставление наших решений в аренду (по модели SaaS) и поддержка вплоть до 24х7 для бизнес-критичных приложений.
|
||||
|
||||
E-mail: voip@in-serv.ru
|
||||
Tel: +7 812 327-5747
|
||||
[www.in-serv.ru](http://www.in-serv.ru)
|
||||
E-mail: voip@in-serv.ru<br />Tel: +7 812 327-5747<br />[www.in-serv.ru](http://www.in-serv.ru)
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
## North America:
|
||||
|
||||
|
||||
|
||||
<br /> <br />
|
||||
|
||||
### Vicidial Group
|
||||
|
||||
|
||||
We are the company that maintains the VICIdial project, and we have been selected by companies to work on some of the largest and most challenging VICIdial call center projects around the world.
|
||||
We offer VICIdial certified hosting services and extended support times up to 24\*7.
|
||||
<br />We are the company that maintains the VICIdial project, and we have been selected by companies to work on some of the largest and most challenging VICIdial call center projects around the world.<br />We offer VICIdial certified hosting services and extended support times up to 24\*7.
|
||||
|
||||
Web: [http://www.vicidial.com](http://www.vicidial.com)
|
||||
Phone : +1-863-393-9330 or +1-800-894-8424
|
||||
Email : info (at) vicidial.com
|
||||
Web: [http://www.vicidial.com](http://www.vicidial.com)<br />Phone : +1-863-393-9330 or +1-800-894-8424<br />Email : info (at) vicidial.com
|
||||
|
||||
### Core Telecom Innovations Inc.
|
||||
|
||||
With offices in Toronto, Vancouver, and Los Angeles, Core Telecom Innovations exists to provide open source telecommunications solutions to the North American marketplace. We will bring decades of experience in Enterprise and Small Business telecom to your telecom project, and can provide anything from consulting to full turn-key solutions. Our team includes Jim Van Meggelen, the principal author of O'Reilly's Asterisk: The Future of Telephony, but Jim is only one of the many talented people on our team. You will find we are small enough to give you the personal care and attention your business requires, yet large enough that you can be confident you'll get support when you need it. Our work with the Vicidial project includes sponsoring the development of an enhancement to Vicidial that is specific to the way Canadian carriers handle caller ID, and we have also provided our expertise in the design of the menu system. Vicidial brings the power of large enterprise call centres to smaller businesses, and we can help you benefit from this remarkable and cost-effective technology. Contact us for a no-obligation consultation.
|
||||
|
||||
Web: [http://www.coretel.ca](http://www.coretel.ca)
|
||||
Phone:
|
||||
+1-877-CORETEL (Canada)
|
||||
+1-866-644-7729 (USA)
|
||||
+1-416-425-6111 (International)
|
||||
Web: [http://www.coretel.ca](http://www.coretel.ca)<br />Phone:<br />+1-877-CORETEL (Canada)<br />+1-866-644-7729 (USA)<br />+1-416-425-6111 (International)
|
||||
|
||||
### Digital Canada Communications
|
||||
|
||||
Based in Toronto, Digital Canada Communications is a Premiere Canadian Technology Partner with EFLO.NET/ViciDial, providing consulting services in IT, IP-PBX & Call Center needs to organizations world wide. Founder Reza - Mosaddeque Reza, geared with extensive technical and managerial skills ensures that each project is delivered professionally and on time. Reza is also a technical expert & public speaker on Asterisk technologies, has participated as speaker in high profile technology seminars and ensures the high quality and standard of projects to clients.
|
||||
|
||||
Contact: Mosaddeque Reza
|
||||
Direct: +1-647-476-2067
|
||||
Office: +1-416-848-3348 x2016
|
||||
Toll Free: +1-800-510-0376
|
||||
Contact: Mosaddeque Reza<br />Direct: +1-647-476-2067<br />Office: +1-416-848-3348 x2016<br />Toll Free: +1-800-510-0376
|
||||
|
||||
### Enlaza Comunicaciones
|
||||
|
||||
@@ -304,55 +222,39 @@ Somos una empresa con base de operaciones en México, D.F. especializada en ofre
|
||||
|
||||
We are a company based in Mexico City specialized in high quality services such as: consultancy, implementation, training, technical support, equipment sale, and the development of Asterisk based VOIP solutions. We have more than 10 years of experience in telecommunications project integration using open source technologies. We have plenty of experience in call center setup of any size, server clusters distribution, customized developments, CRM systems with VICIdial integration, among many other services. We offer customized solutions to satisfy the needs of our clients.
|
||||
|
||||
Phone: +52 (55) 50 181 181
|
||||
Email: ventas (at) enlaza (dot) mx
|
||||
Web: [http://enlaza.mx](http://enlaza.mx)
|
||||
Phone: +52 (55) 50 181 181<br />Email: ventas (at) enlaza (dot) mx<br />Web: [http://enlaza.mx](http://enlaza.mx)
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
## Caribbean:
|
||||
|
||||
|
||||
|
||||
<br /> <br />
|
||||
|
||||
### VoIPCom.net
|
||||
|
||||
|
||||
Company headquartered in the Dominican Republic.
|
||||
<br />Company headquartered in the Dominican Republic.
|
||||
|
||||
Internet: [www.voipcom.net](https://voipcom.net)
|
||||
Email: info@voipcom.net
|
||||
Internet: [www.voipcom.net](https://voipcom.net)<br />Email: info@voipcom.net
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
## South America:
|
||||
|
||||
|
||||
|
||||
<br /> <br />
|
||||
|
||||
### GOSAT TELECOM
|
||||
|
||||
|
||||
Company headquartered in Belo Horizonte (Brazil) and Miami (USA) with more than 25 years of experience in the field of installation, configuration, customizing, or integrating VICIdial with other systems. We also offer our solution in Cloud with precision and speed.
|
||||
<br />Company headquartered in Belo Horizonte (Brazil) and Miami (USA) with more than 25 years of experience in the field of installation, configuration, customizing, or integrating VICIdial with other systems. We also offer our solution in Cloud with precision and speed.
|
||||
|
||||
Empresa com sede em Belo Horizonte (Brasil) e Miami(USA) com mais de 25 anos de experiência pronta para instalar, configurar, treinar, customizar ou integrar o VICIdial com outros sistemas. Oferecemos também nossa solução em Cloud com agilidade e rapidez.
|
||||
|
||||
USA Number: +1 800-5532077
|
||||
Brazil: +55 31-3003-1112
|
||||
Internet: [www.gosat.org](http://www.gosat.org)
|
||||
Email: comercial@gosat.org
|
||||
USA Number: +1 800-5532077<br />Brazil: +55 31-3003-1112<br />Internet: [www.gosat.org](http://www.gosat.org)<br />Email: comercial@gosat.org
|
||||
|
||||
### Integradial, Call Center Solutions
|
||||
|
||||
At Integradial, we are expert at consulting, deployment and supporting using Multichannel Solutions for the Call Center Industry. We offer VoIP solutions, Inbound Call Centers, Predictive Dialers for Collections and Telemarketing, and IVR designs. We also offer BPO solutions and AI (Artificial Intelligence) for Advanced IVR Call Centers Solutions. We have a presence in USA, Canada, Chile, and Brazil offering All in One Contact Center based Solutions.
|
||||
|
||||
Integradial
|
||||
Portugal 1184
|
||||
Santiago de Chile, RM, 7500000
|
||||
Contact Name: Luis Utrera
|
||||
Tel: +1 (954) 825 6735
|
||||
Email: luis.utrera@integradial.com
|
||||
Internet: [http://www.integradial.com](http://www.integradial.com)
|
||||
Integradial<br />Portugal 1184<br />Santiago de Chile, RM, 7500000<br />Contact Name: Luis Utrera<br />Tel: +1 (954) 825 6735<br />Email: luis.utrera@integradial.com<br />Internet: [http://www.integradial.com](http://www.integradial.com)
|
||||
|
||||
**Legal Disclaimer for VICIdial Partners:**
|
||||
|
||||
|
||||
@@ -3,33 +3,31 @@ title: "Privacy Policy"
|
||||
slug: "privacy-policy"
|
||||
---
|
||||
|
||||
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
|
||||
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.<br />
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**What personal information do we collect from the people that visit our blog, website or app?**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**When do we collect information?**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Open a Support Ticket or enter information on our site.
|
||||
|
||||
|
||||
|
||||
<br /><br />
|
||||
|
||||
**How do we use your information?**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
|
||||
|
||||
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:<br /><br />
|
||||
|
||||
**•** To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
|
||||
|
||||
@@ -43,147 +41,131 @@ We may use the information we collect from you when you register, make a purchas
|
||||
|
||||
**•** To follow up with them after correspondence (live chat, email or phone inquiries)
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**How do we protect your information?**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
|
||||
|
||||
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.<br /><br />
|
||||
|
||||
We use regular Malware Scanning.
|
||||
|
||||
We use regular Malware Scanning.<br /><br />
|
||||
|
||||
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
For your convenience we may store your credit card information kept for more than 60 days in order to expedite future orders, and to automate the billing process.
|
||||
|
||||
|
||||
|
||||
<br /><br />
|
||||
|
||||
**Do we use 'cookies'?**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
Yes, some of our free services like the Forum and Issue Tracker do use cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
|
||||
|
||||
|
||||
**We use cookies to:**
|
||||
<br />**We use cookies to:**
|
||||
|
||||
**•** Understand and save user's preferences for future visits.
|
||||
|
||||
**•** Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
|
||||
|
||||
|
||||
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
|
||||
<br />You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.<br />
|
||||
|
||||
|
||||
**If users disable cookies in their browser:**
|
||||
<br />**If users disable cookies in their browser:**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
If you turn cookies off it will turn off some of the features of the site.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**Third-party disclosure**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**Third-party links**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
We do not include or offer third-party products or services on our website, although we may recommend some third party products that complement our products and services.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**Google**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
|
||||
|
||||
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en<br /><br />
|
||||
|
||||
We use Google AdSense Advertising on our website.
|
||||
|
||||
|
||||
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
|
||||
<br />Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.<br />
|
||||
|
||||
|
||||
**We have implemented the following:**
|
||||
<br />**We have implemented the following:**
|
||||
|
||||
**•** Google Display Network Impression Reporting
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
|
||||
|
||||
|
||||
**Opting out:**
|
||||
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
|
||||
<br />**Opting out:**<br />Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**California Online Privacy Protection Act**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
|
||||
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf<br />
|
||||
|
||||
|
||||
**According to CalOPPA, we agree to the following:**
|
||||
<br />**According to CalOPPA, we agree to the following:**<br />
|
||||
|
||||
Users can visit our site anonymously.
|
||||
|
||||
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
|
||||
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.<br />
|
||||
|
||||
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
|
||||
|
||||
|
||||
You will be notified of any Privacy Policy changes:
|
||||
<br />You will be notified of any Privacy Policy changes:
|
||||
|
||||
**•** On our Privacy Policy Page
|
||||
**•** On our Privacy Policy Page<br />
|
||||
|
||||
Can change your personal information:
|
||||
|
||||
**•** By logging in to your account
|
||||
|
||||
|
||||
**Does our site allow third-party behavioral tracking?**
|
||||
<br />**Does our site allow third-party behavioral tracking?**<br />
|
||||
|
||||
It's also important to note that we do not allow third-party behavioral tracking other than basic Google tracking tags.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**COPPA (Children Online Privacy Protection Act)**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
|
||||
|
||||
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.<br /><br />
|
||||
|
||||
We do not specifically market to children under the age of 13 years old.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**Fair Information Practices**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
|
||||
|
||||
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.<br /><br />
|
||||
|
||||
**In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:**
|
||||
|
||||
@@ -191,17 +173,15 @@ We will notify the users via in-site notification
|
||||
|
||||
**•** Within 7 business days
|
||||
|
||||
|
||||
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
|
||||
<br />We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**CAN SPAM Act**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
|
||||
|
||||
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.<br /><br />
|
||||
|
||||
**We collect your email address in order to:**
|
||||
|
||||
@@ -213,8 +193,7 @@ The CAN-SPAM Act is a law that sets the rules for commercial email, establishes
|
||||
|
||||
**•** Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
|
||||
|
||||
|
||||
**To be in accordance with CANSPAM, we agree to the following:**
|
||||
<br />**To be in accordance with CANSPAM, we agree to the following:**
|
||||
|
||||
**•** Not use false or misleading subjects or email addresses.
|
||||
|
||||
@@ -228,32 +207,25 @@ The CAN-SPAM Act is a law that sets the rules for commercial email, establishes
|
||||
|
||||
**•** Allow users to unsubscribe by using the link at the bottom of each email.
|
||||
|
||||
**
|
||||
If at any time you would like to unsubscribe from receiving future emails, you can email us at**
|
||||
**<br />If at any time you would like to unsubscribe from receiving future emails, you can email us at**
|
||||
|
||||
support@vicidial.com and we will promptly remove you from **ALL** correspondence.
|
||||
|
||||
|
||||
|
||||
<br /><br />
|
||||
|
||||
**Free Service Terms**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
For our free services, we:
|
||||
\- Offer no guarantee of up time or reliability
|
||||
\- Offer no guarantee that it is without bugs
|
||||
\- Reserve the right to end the service at anytime
|
||||
\- Reserve the right to block any user at our discretion
|
||||
For our free services, we:<br />\- Offer no guarantee of up time or reliability<br />\- Offer no guarantee that it is without bugs<br />\- Reserve the right to end the service at anytime<br />\- Reserve the right to block any user at our discretion
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**Contacting Us**
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
If there are any questions regarding this privacy policy, you may contact us using the information below.
|
||||
|
||||
If there are any questions regarding this privacy policy, you may contact us using the information below.<br /><br />
|
||||
|
||||
Vicidial Group
|
||||
|
||||
@@ -267,5 +239,4 @@ support@vicidial.com
|
||||
|
||||
863-393-9330
|
||||
|
||||
|
||||
Last Edited on 2018-05-07
|
||||
<br />Last Edited on 2018-05-07
|
||||
|
||||
@@ -13,6 +13,4 @@ For more information on QueueMetrics, [please contact us](http://www.vicidial.co
|
||||
|
||||
**As of QueueMetrics version 21 (April 2021) and VICIdial version 2.14-854a, VICIdial will no longer actively support newer QueueMetrics versions’ newer features.**
|
||||
|
||||
|
||||
|
||||
To go back to the Third-party add-ons page, [click here](http://www.vicidial.com/?page_id=312).
|
||||
<br /><br />To go back to the Third-party add-ons page, [click here](http://www.vicidial.com/?page_id=312).
|
||||
|
||||
@@ -5,5 +5,4 @@ slug: "rankminer-call-analytics"
|
||||
|
||||
### Helping Call Centers Improve Agent Performance and Close More Sales
|
||||
|
||||
\[caption id="attachment\_361" align="aligncenter" width="650"\][](../../assets/uploads/2016/03/Rankminer-dashboard-example_20160319.png) Rankminer Dashboard Screen\[/caption\] RankMiner is a leading pioneer in the field of predictive voice analytics. RankMiner’s products use patented technology to analyze the emotional behavior and tone of speakers in a conversation. They create predictive models of future behavior enabling RankMiner’s customers to improve conversion rates, operational effectiveness and agent performance. In more simple terms, RankMiner can help you make more sales by helping you to target the right leads. It can also operate as an automated layer of quality control for your agents. [**To learn how one of our VICIhost clients increased their sales by over 40% by using RankMiner, click here.**](http://www.vicidial.com/?page_id=373) [View RankMiner's Agent Performance white paper to discover how voice analytics can improve your call agent performance.](http://offers.rankminer.com/using-artificial-intelligence-monitor-measure-call-center-agent-performance) For more information on RankMiner Analytics, [please contact us](http://www.vicidial.com/?page_id=7). **Note: As of September 2020, Rankminer is no longer an operating company.**
|
||||
To go back to the third-party add-ons page, [click here](http://www.vicidial.com/?page_id=312).
|
||||
\[caption id="attachment\_361" align="aligncenter" width="650"\][](../../assets/uploads/2016/03/Rankminer-dashboard-example_20160319.png) Rankminer Dashboard Screen\[/caption\] RankMiner is a leading pioneer in the field of predictive voice analytics. RankMiner’s products use patented technology to analyze the emotional behavior and tone of speakers in a conversation. They create predictive models of future behavior enabling RankMiner’s customers to improve conversion rates, operational effectiveness and agent performance. In more simple terms, RankMiner can help you make more sales by helping you to target the right leads. It can also operate as an automated layer of quality control for your agents. [**To learn how one of our VICIhost clients increased their sales by over 40% by using RankMiner, click here.**](http://www.vicidial.com/?page_id=373) [View RankMiner's Agent Performance white paper to discover how voice analytics can improve your call agent performance.](http://offers.rankminer.com/using-artificial-intelligence-monitor-measure-call-center-agent-performance) For more information on RankMiner Analytics, [please contact us](http://www.vicidial.com/?page_id=7). **Note: As of September 2020, Rankminer is no longer an operating company.**<br />To go back to the third-party add-ons page, [click here](http://www.vicidial.com/?page_id=312).
|
||||
|
||||
@@ -3,8 +3,7 @@ title: "Sangoma Call Progress Analysis"
|
||||
slug: "sangoma-call-progress-analysis"
|
||||
---
|
||||
|
||||
\[caption id="attachment\_357" align="aligncenter" width="408"\][](../../assets/uploads/2016/03/sangoma_lyra_amd_logo.png) Sangoma Lyra Answering Machine Detection\[/caption\]
|
||||
**NOTE: Sangoma stopped selling their Lyra product in 2017. If you have a valid Lyra license for your server, it will still work with VICIdial, but you can no longer purchase new licenses at this point.**
|
||||
\[caption id="attachment\_357" align="aligncenter" width="408"\][](../../assets/uploads/2016/03/sangoma_lyra_amd_logo.png) Sangoma Lyra Answering Machine Detection\[/caption\]<br />**NOTE: Sangoma stopped selling their Lyra product in 2017. If you have a valid Lyra license for your server, it will still work with VICIdial, but you can no longer purchase new licenses at this point.**
|
||||
|
||||
VICIdial is integrated with the Sangoma/ParaXip CPD SIP gateway. This product is a proprietary Answering machine/Fax machine/Pre-Answer call progress detection engine that claims up to 95% accuracy in very fast detection of humans and machines on calls.
|
||||
|
||||
|
||||
@@ -3,17 +3,7 @@ title: "The VICIdial mobile apps for Android and iOS"
|
||||
slug: "the-vicidial-mobile-apps-for-android-and-ios"
|
||||
---
|
||||
|
||||
We have released VICIdial Manager Reporting mobile apps for both the Android and Apple iOS mobile device smartphone platforms.
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
We have released VICIdial Manager Reporting mobile apps for both the Android and Apple iOS mobile device smartphone platforms.<br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br />
|
||||
|
||||
[Android Google Play Store VICIdial App page](https://play.google.com/store/apps/details?id=com.fextel.vicidialmobile)
|
||||
|
||||
@@ -21,67 +11,49 @@ We have released VICIdial Manager Reporting mobile apps for both the Android and
|
||||
|
||||
[Apple Store VICIdial App page](https://apps.apple.com/us/app/vicidialmobile/id1503029127)
|
||||
|
||||
|
||||
[](https://play.google.com/store/apps/details?id=com.fextel.vicidialmobile)
|
||||
<br /> [](https://play.google.com/store/apps/details?id=com.fextel.vicidialmobile)
|
||||
|
||||
|
||||
|
||||
|
||||
[](https://apps.apple.com/us/app/vicidialmobile/id1503029127)
|
||||
<br /> [](https://apps.apple.com/us/app/vicidialmobile/id1503029127)
|
||||
|
||||
|
||||
|
||||
|
||||
<br /><br /><br />
|
||||
|
||||
## VicidialMobile IOS support
|
||||
|
||||
**Getting Started**
|
||||
**Getting Started**<br />
|
||||
|
||||
|
||||
* Once VicidialMobile is installed on your device, upon opening it you'll see a black screen giving instructions on the proper way to configure it depending on the type of mobile device you're using. For Android apps, once you have VicidialMobile open all you need to do is tap the ellipses icon in the upper-right hand corner, then tap Settings to be taken to the screen where you configure VicidialMobile to point at your Vicidial installation using the domain and a valid user account from the dialer. For iOS devices, you must temporarily exit out of VicidialMobile and go to the Settings app on your device. At the bottom of the Settings menu you should see "VicidialMobile" as an option, and tapping on that will bring up the configuration options. Like with the Android version, you need to provide the domain on which your Vicidial installation resides, along with a valid user account from the dialer.
|
||||
|
||||
<br />* Once VicidialMobile is installed on your device, upon opening it you'll see a black screen giving instructions on the proper way to configure it depending on the type of mobile device you're using. For Android apps, once you have VicidialMobile open all you need to do is tap the ellipses icon in the upper-right hand corner, then tap Settings to be taken to the screen where you configure VicidialMobile to point at your Vicidial installation using the domain and a valid user account from the dialer. For iOS devices, you must temporarily exit out of VicidialMobile and go to the Settings app on your device. At the bottom of the Settings menu you should see "VicidialMobile" as an option, and tapping on that will bring up the configuration options. Like with the Android version, you need to provide the domain on which your Vicidial installation resides, along with a valid user account from the dialer.
|
||||
<br />
|
||||
|
||||
**Available realtime reports**
|
||||
**Available realtime reports**<br />
|
||||
|
||||
|
||||
* The below four reports are all "snapshot" reports available on the main page. If you want to refresh them, tap the "Admin" button at the top center of the page.
|
||||
<br />* The below four reports are all "snapshot" reports available on the main page. If you want to refresh them, tap the "Admin" button at the top center of the page.<br />
|
||||
|
||||
|
||||
* **Current agent/call counts** - Shows the number of agents logged in, paused, in-call, and waiting. Also shows active calls and calls ringing
|
||||
|
||||
* **Campaign hourly call counts** - A line graph showing both the number of outbound calls (refer to the left-hand y-axis) and inbound calls (right-hand y-axis) for the current day.
|
||||
|
||||
* **System summary** - Total active and inactive counts of users, campaigns, lists, ingroups, and DIDs
|
||||
|
||||
* **Total stats** - Call and agent counts for the current and previous days.
|
||||
|
||||
<br />* **Current agent/call counts** - Shows the number of agents logged in, paused, in-call, and waiting. Also shows active calls and calls ringing
|
||||
<br />* **Campaign hourly call counts** - A line graph showing both the number of outbound calls (refer to the left-hand y-axis) and inbound calls (right-hand y-axis) for the current day.
|
||||
<br />* **System summary** - Total active and inactive counts of users, campaigns, lists, ingroups, and DIDs
|
||||
<br />* **Total stats** - Call and agent counts for the current and previous days.
|
||||
<br />
|
||||
|
||||
|
||||
|
||||
|
||||
* **Agent sales report** - A report that gives a quick ranked count, in table or graph form, of agent performance in terms of call volume, sale volume, or conversion (percent of calls resulting in sales). The report refreshes automatically at a set user-defined interval and can be sorted in multiple ways.
|
||||
|
||||
* **Real-time main report** - A streamlined mobile version of live real-time stats for the VICIDIAL Auto-Dialer all servers. This differs from the standard interface in that the call info and agent info are separate displays that can be toggled by the user via a simple button press.
|
||||
|
||||
* **Real-time campaign summary** - A mobile version of summary report for all campaigns live real-time stats for the VICIDIAL Auto-Dialer all servers
|
||||
|
||||
* **Real-time whiteboard report** - A mobile version of a real-time report that allows users to create a customized, graphical display of various data sets
|
||||
|
||||
<br />
|
||||
<br />* **Agent sales report** - A report that gives a quick ranked count, in table or graph form, of agent performance in terms of call volume, sale volume, or conversion (percent of calls resulting in sales). The report refreshes automatically at a set user-defined interval and can be sorted in multiple ways.
|
||||
<br />* **Real-time main report** - A streamlined mobile version of live real-time stats for the VICIDIAL Auto-Dialer all servers. This differs from the standard interface in that the call info and agent info are separate displays that can be toggled by the user via a simple button press.
|
||||
<br />* **Real-time campaign summary** - A mobile version of summary report for all campaigns live real-time stats for the VICIDIAL Auto-Dialer all servers
|
||||
<br />* **Real-time whiteboard report** - A mobile version of a real-time report that allows users to create a customized, graphical display of various data sets
|
||||
<br />
|
||||
|
||||
**Available agent reports**
|
||||
**Available agent reports**<br />
|
||||
|
||||
|
||||
* **Agent performance detail** - Shows a breakdown by agent of call counts, statuses, and various time intervals based on the user-defined criteria. Can be displayed as either plain text or HTML.
|
||||
|
||||
* **Team performance detail** - Same as the agent performance detail, but by user group instead of agent.
|
||||
|
||||
<br />* **Agent performance detail** - Shows a breakdown by agent of call counts, statuses, and various time intervals based on the user-defined criteria. Can be displayed as either plain text or HTML.
|
||||
<br />* **Team performance detail** - Same as the agent performance detail, but by user group instead of agent.
|
||||
<br />
|
||||
|
||||
**If you have any additional questions or issues, please email support@vicidial.com. Thank you!**
|
||||
|
||||
**Expanding VicidialMobile**
|
||||
**Expanding VicidialMobile**<br />
|
||||
|
||||
|
||||
* Vicidial is a free, open-source piece of software. If you're interested in having a specific report created for the mobile app (or any additions or customizations to Vicidial in general), please send a request to support@vicidial.com with a detailed explanation of what you're seeking and someone will respond with a quote for development. Thank you!
|
||||
|
||||
<br />* Vicidial is a free, open-source piece of software. If you're interested in having a specific report created for the mobile app (or any additions or customizations to Vicidial in general), please send a request to support@vicidial.com with a detailed explanation of what you're seeking and someone will respond with a quote for development. Thank you!
|
||||
<br />
|
||||
|
||||
For more help with configuring your mobile apps, [click here](http://www.vicidial.com/mobile_help.php).
|
||||
|
||||
@@ -5,15 +5,4 @@ slug: "third-party-add-ons"
|
||||
|
||||
VICIdial integrates with several third-party add-on solutions that give VICIdial additional features and functionality:
|
||||
|
||||
\- [VICIhost Agent Audio Soundboard](http://www.vicidial.com/?page_id=123)
|
||||
\- [VICIhost High-Level Data Encryption](http://www.vicidial.com/?page_id=322)
|
||||
\- [VICIhost CRM Integrations](http://www.vicidial.com/?page_id=569)
|
||||
\- [VICIphone Open-Source WebRTC phone](http://viciphone.com)
|
||||
\- [Wordpress "call me" Plugin](http://www.vicidial.com/?page_id=566)
|
||||
\- [DNC.com DNC Management and Cellphone Filtering in the U.S.A.](http://www.vicidial.com/?page_id=338)
|
||||
\- [QueueMetrics Reporting Suite](http://www.vicidial.com/?page_id=332)
|
||||
\- [Cepstral Text-to-Speech](http://www.vicidial.com/?page_id=343)
|
||||
\- [Orecx Oreka Call and Agent Screen Recording](http://www.vicidial.com/?page_id=350)
|
||||
\- [KHOMP Answering Machine Detection](http://www.vicidial.com/?page_id=578)
|
||||
\- [RankMiner Predictive Voice Analytics](http://www.vicidial.com/?page_id=360) (no longer available)
|
||||
\- [Sangoma Lyra(CPA/CPD/Netborder) Call Progress Analysis](http://www.vicidial.com/?page_id=355) (no longer available)
|
||||
\- [VICIhost Agent Audio Soundboard](http://www.vicidial.com/?page_id=123)<br />\- [VICIhost High-Level Data Encryption](http://www.vicidial.com/?page_id=322)<br />\- [VICIhost CRM Integrations](http://www.vicidial.com/?page_id=569)<br />\- [VICIphone Open-Source WebRTC phone](http://viciphone.com)<br />\- [Wordpress "call me" Plugin](http://www.vicidial.com/?page_id=566)<br />\- [DNC.com DNC Management and Cellphone Filtering in the U.S.A.](http://www.vicidial.com/?page_id=338)<br />\- [QueueMetrics Reporting Suite](http://www.vicidial.com/?page_id=332)<br />\- [Cepstral Text-to-Speech](http://www.vicidial.com/?page_id=343)<br />\- [Orecx Oreka Call and Agent Screen Recording](http://www.vicidial.com/?page_id=350)<br />\- [KHOMP Answering Machine Detection](http://www.vicidial.com/?page_id=578)<br />\- [RankMiner Predictive Voice Analytics](http://www.vicidial.com/?page_id=360) (no longer available)<br />\- [Sangoma Lyra(CPA/CPD/Netborder) Call Progress Analysis](http://www.vicidial.com/?page_id=355) (no longer available)
|
||||
|
||||
@@ -5,10 +5,7 @@ slug: "training"
|
||||
|
||||
The Vicidial Group is committed to providing proper training around the VICIdial contact center suite to ensure that our customers get the most out of their system.
|
||||
|
||||
|
||||
|
||||
**Formal Training** -
|
||||
There are several Formal VICIdial Training options available.
|
||||
<br /><br />**Formal Training** -<br />There are several Formal VICIdial Training options available.
|
||||
|
||||
Our [vicidial.org project website has manuals available](http://www.vicidial.org/store.php) for both the agent interface as well as the admin interface.
|
||||
|
||||
@@ -18,22 +15,12 @@ We also offer [public training courses](http://www.vicidial.org/training.php). W
|
||||
|
||||
Another service we offer is to option to go on-site to train you at your location. We will send one of our expert trainers to your location. They will cover any of the other training course and do so in a manor that is specific to your installation. [Contact us for a quote](http://wp.vicidial.com/?page_id=7).
|
||||
|
||||
|
||||
|
||||
**Online Tutorials and Walk-throughs** -
|
||||
The Vicidial Group has several online tutorials and walk-throughs available, and more will be added in time.
|
||||
<br /><br />**Online Tutorials and Walk-throughs** -<br />The Vicidial Group has several online tutorials and walk-throughs available, and more will be added in time.
|
||||
|
||||
**Softphones:**
|
||||
**Softphones:**<br />
|
||||
|
||||
|
||||
* [Kiax2 tutorial](http://wp.vicidial.com/?page_id=223)
|
||||
|
||||
* [Zoiper Classic tutorial](http://wp.vicidial.com/?page_id=237)
|
||||
|
||||
* [Xlite4 Tutorial](../../assets/uploads/2015/11/xlite_4_tutorial.pdf) (PDF document)
|
||||
|
||||
<br />* [Kiax2 tutorial](http://wp.vicidial.com/?page_id=223)<br />
|
||||
* [Zoiper Classic tutorial](http://wp.vicidial.com/?page_id=237)<br />
|
||||
* [Xlite4 Tutorial](../../assets/uploads/2015/11/xlite_4_tutorial.pdf) (PDF document)<br />
|
||||
|
||||
|
||||
|
||||
**Whitepapers** -
|
||||
If you just want an overview of what VICIdial is take a look at our [VICIdial Whitepaper](https://www.vicidial.com/?page_id=656).
|
||||
<br /><br />**Whitepapers** -<br />If you just want an overview of what VICIdial is take a look at our [VICIdial Whitepaper](https://www.vicidial.com/?page_id=656).<br /><br />
|
||||
|
||||
@@ -3,8 +3,6 @@ title: "VICIdial Declared a Top 20 Open-Source Solution Provider"
|
||||
slug: "vicidial-declared-a-top-20-open-source-solution-provider"
|
||||
---
|
||||
|
||||
[](../../assets/uploads/2018/06/2017_CIOreview_top-opensource-tech.png)VICIdial has been declared one of the top 20 Open-Source Solution Providers for 2017 by CIO Review magazine:
|
||||
[https://opensource.cioreview.com/vendor/2017/vicidial](https://opensource.cioreview.com/vendor/2017/vicidial)
|
||||
[](../../assets/uploads/2018/06/2017_CIOreview_top-opensource-tech.png)VICIdial has been declared one of the top 20 Open-Source Solution Providers for 2017 by CIO Review magazine:<br />[https://opensource.cioreview.com/vendor/2017/vicidial](https://opensource.cioreview.com/vendor/2017/vicidial)
|
||||
|
||||
View the print version of the article here:
|
||||
[https://magazine.cioreview.com/magazines/October2017/Open\_Source/](https://magazine.cioreview.com/magazines/October2017/Open_Source/)
|
||||
View the print version of the article here:<br />[https://magazine.cioreview.com/magazines/October2017/Open\_Source/](https://magazine.cioreview.com/magazines/October2017/Open_Source/)
|
||||
|
||||
+2
-6
@@ -7,10 +7,6 @@ VICIdial was chosen as one of the Top 20 Most Promising Contact Center Technolog
|
||||
|
||||
\[caption id="attachment\_421" align="aligncenter" width="252"\][](../../assets/uploads/2016/06/CIOreview_most-promosing_2016.png) CIO Review most promising call center technology providers for 2016\[/caption\]
|
||||
|
||||
Click the link below to read the article:
|
||||
[**CIO Review 2016 Profile of VICIdial**](../../assets/uploads/2016/07/CIOreview_july2016_profile_VICIdial.pdf)
|
||||
Click the link below to read the article:<br />[**CIO Review 2016 Profile of VICIdial**](../../assets/uploads/2016/07/CIOreview_july2016_profile_VICIdial.pdf)
|
||||
|
||||
|
||||
|
||||
|
||||
To go back to the newsroom, [click here](http://www.vicidial.com/?page_id=365).
|
||||
<br /><br /><br />To go back to the newsroom, [click here](http://www.vicidial.com/?page_id=365).
|
||||
|
||||
+1
-2
@@ -5,5 +5,4 @@ slug: "vicidial-named-to-insights-success-10-most-innovative-contact-center-solu
|
||||
|
||||
[](../../assets/uploads/2018/06/2018_insight-success_call-center.png)
|
||||
|
||||
**VICIdial has been named one of Insights Success 10 Most Innovative Contact Center Solution Providers To Watch in 2018:**
|
||||
[http://magazines.insightssuccess.com/The-10-Innovative-Contact-Center-Solution-Providers-February2018/](http://magazines.insightssuccess.com/The-10-Innovative-Contact-Center-Solution-Providers-February2018/)
|
||||
**VICIdial has been named one of Insights Success 10 Most Innovative Contact Center Solution Providers To Watch in 2018:**<br />[http://magazines.insightssuccess.com/The-10-Innovative-Contact-Center-Solution-Providers-February2018/](http://magazines.insightssuccess.com/The-10-Innovative-Contact-Center-Solution-Providers-February2018/)
|
||||
|
||||
+13
-27
@@ -5,23 +5,19 @@ slug: "vicidial-partners-with-rankminer-and-its-customer-insight-agent-insight-p
|
||||
|
||||
[](../../assets/uploads/2016/03/Rank-Miner_OFC2.png)
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
**ViciDial partners with RankMiner and its “Customer Insight” & “Agent Insight” products to increase Call Center effectiveness.**
|
||||
|
||||
**First ViciDial client realized a 41% increase in close rates.**
|
||||
|
||||
**Key Facts**:
|
||||
**Key Facts**:<br />
|
||||
|
||||
|
||||
* First ViciDial client chose RankMiner to increase profits and accelerate cash flow.
|
||||
|
||||
* RankMiner's Predictive Analytics platform helps improve agent performance and identify customers most likely to close.
|
||||
|
||||
* ViciDial’s first client realized a 41% increase in close rates on their outbound calls using RankMiner.
|
||||
|
||||
<br />* First ViciDial client chose RankMiner to increase profits and accelerate cash flow.<br />
|
||||
* RankMiner's Predictive Analytics platform helps improve agent performance and identify customers most likely to close.<br />
|
||||
* ViciDial’s first client realized a 41% increase in close rates on their outbound calls using RankMiner.<br />
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
Saint Petersburg, FL March 15, 2016- As the leading open source contact center solution provider, St. Petersburg based ViciDial, selected RankMiner Predictive Analytics, the premier predictive voice analytics solution provider, to help ViciDial’s clients better compete in today’s markets.
|
||||
|
||||
@@ -33,28 +29,18 @@ RankMiner's Predictive Voice Analytics software analyzes specific vocal features
|
||||
|
||||
"We're really excited to welcome ViciDial as a partner. We know the success they have already experienced is just a piece of what's to come," says Preston Faykus, Founder & CEO RankMiner.
|
||||
|
||||
|
||||
|
||||
|
||||
<br /><br /><br />
|
||||
|
||||
**About ViciDial**
|
||||
ViciDial is the most popular Open-Source Contact Center Solution in the world, with over 14,000 new system installations in over 100 countries in just the last 18 months. The software can blend inbound and outbound phone call handling, as well as inbound email and customer website chats, all handled through the same agent screen(which is available in 16 different languages). ViciHost is the official hosted and managed solution for ViciDial, which allows customers to use a private cloud of dedicated, custom-built ViciDial servers, with extra services not available on the ViciDial Open-Source platform.
|
||||
**About ViciDial**<br />ViciDial is the most popular Open-Source Contact Center Solution in the world, with over 14,000 new system installations in over 100 countries in just the last 18 months. The software can blend inbound and outbound phone call handling, as well as inbound email and customer website chats, all handled through the same agent screen(which is available in 16 different languages). ViciHost is the official hosted and managed solution for ViciDial, which allows customers to use a private cloud of dedicated, custom-built ViciDial servers, with extra services not available on the ViciDial Open-Source platform.
|
||||
|
||||
**About RankMiner**
|
||||
RankMiner is a leading pioneer in the field of predictive voice analytics. RankMiner’s products use patented technology to analyze the emotional behavior and tone of speakers in a conversation. They create predictive models of future behavior enabling RankMiner’s customers to improve conversion rates, operational effectiveness and agent performance.
|
||||
**About RankMiner**<br />RankMiner is a leading pioneer in the field of predictive voice analytics. RankMiner’s products use patented technology to analyze the emotional behavior and tone of speakers in a conversation. They create predictive models of future behavior enabling RankMiner’s customers to improve conversion rates, operational effectiveness and agent performance.
|
||||
|
||||
|
||||
|
||||
|
||||
<br /><br /><br />
|
||||
|
||||
**Contacts**
|
||||
RankMiner
|
||||
727.547.3502
|
||||
info@rankminer.com
|
||||
**Contacts**<br />RankMiner<br />727.547.3502<br />info@rankminer.com
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
VICIdial
|
||||
[click here](http://www.vicidial.com/?page_id=7)
|
||||
VICIdial<br />[click here](http://www.vicidial.com/?page_id=7)
|
||||
|
||||
[Back to the newsroom](http://www.vicidial.com/?page_id=365)
|
||||
|
||||
+14
-22
@@ -5,46 +5,38 @@ slug: "vicidial-placed-on-gartners-softwareadvice-leaders-list-for-call-centers"
|
||||
|
||||
**The VICIdial Open Source Contact Center solution has placed in Gartner's SoftwareAdvice 2017 Leaders List for Call Centers.**
|
||||
|
||||
[](../../assets/uploads/2017/05/FrontRunners_Call-Center-Quadrant_2017.png)
|
||||
[](../../assets/uploads/2017/05/FrontRunners_Call-Center-Quadrant_2017.png)<br />
|
||||
|
||||
## What Is the FrontRunners Quadrant?
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
### A Graphic of the Top-Performing Call Center Products
|
||||
|
||||
|
||||
FrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.
|
||||
<br />FrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.
|
||||
|
||||
To create this quadrant, we evaluated over **240 Call Center** products. Those with the top scores for their **capability** and **value** made the quadrant.
|
||||
|
||||
Scores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).
|
||||
Scores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).<br />
|
||||
|
||||
## Is One Quadrant Better Than the Others?
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
### Nope, Products in Any Quadrant May Fit Your Needs
|
||||
|
||||
|
||||
Every product in this quadrant offers a balance of capability (how much the products can do) and value (whether they’re worth their price/cost) that makes them stand out in the race for small business software success.
|
||||
<br />Every product in this quadrant offers a balance of capability (how much the products can do) and value (whether they’re worth their price/cost) that makes them stand out in the race for small business software success.
|
||||
|
||||
FrontRunners has four sub-quadrants:
|
||||
FrontRunners has four sub-quadrants:<br />
|
||||
|
||||
|
||||
* **Upper Right = Leaders:** Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.
|
||||
|
||||
* **Upper Left = Masters:** Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.
|
||||
|
||||
* **Lower Right = Pacesetters:** Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.
|
||||
|
||||
* **Lower Left = Contenders:** Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.
|
||||
|
||||
<br />* **Upper Right = Leaders:** Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.
|
||||
<br />* **Upper Left = Masters:** Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.
|
||||
<br />* **Lower Right = Pacesetters:** Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.
|
||||
<br />* **Lower Left = Contenders:** Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.
|
||||
<br />
|
||||
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
See the full list here:
|
||||
[http://www.softwareadvice.com/call-center/#top-products](http://www.softwareadvice.com/call-center/#top-products)
|
||||
See the full list here:<br />[http://www.softwareadvice.com/call-center/#top-products](http://www.softwareadvice.com/call-center/#top-products)
|
||||
|
||||
\* The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology; the results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.
|
||||
|
||||
@@ -3,9 +3,8 @@ title: "VICIdial placed on GetApp's Top 20 List for Call Centers"
|
||||
slug: "vicidial-placed-on-getapps-top-20-list-for-call-centers"
|
||||
---
|
||||
|
||||
[](../../assets/uploads/2018/06/GetApp_2018_category-leader.png)**For both Q1 & Q2 of 2018, VICIdial has been placed on GetApp's Top 20 list for Call Center.**
|
||||
[](../../assets/uploads/2018/06/GetApp_2018_category-leader.png)**For both Q1 & Q2 of 2018, VICIdial has been placed on GetApp's Top 20 list for Call Center.**<br />
|
||||
|
||||
GetApp's quarterly ranking showcases the top 25 Call Center apps based in the cloud. Each app is scored using five factors, worth 20 points each, for total possible score out of 100. These factors include user reviews, integrations, mobile app availability, media presence, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.
|
||||
|
||||
Go to their website for more details about how they calculate scores:
|
||||
[https://www.getapp.com/customer-service-support-software/call-center/](https://www.getapp.com/customer-service-support-software/call-center/)
|
||||
Go to their website for more details about how they calculate scores:<br />[https://www.getapp.com/customer-service-support-software/call-center/](https://www.getapp.com/customer-service-support-software/call-center/)
|
||||
|
||||
+5
-8
@@ -7,12 +7,11 @@ slug: "vicidial-placed-on-softwareadvices-frontrunners-list-for-call-centers"
|
||||
|
||||
**The VICIdial Open Source Contact Center solution has placed in SoftwareAdvice's 2018 FrontRunners List for Call Centers.**
|
||||
|
||||
[](../../assets/uploads/2018/06/2018_softwareadvice_frontrunners.png)
|
||||
[](../../assets/uploads/2018/06/2018_softwareadvice_frontrunners.png)<br />
|
||||
|
||||
## What Is the FrontRunners Quadrant?
|
||||
|
||||
|
||||
**A Graphic of the Top-Rated Call Center Products**
|
||||
<br />**A Graphic of the Top-Rated Call Center Products**
|
||||
|
||||
FrontRunners uses real reviews from real software users to highlight the top software products for North American small businesses.
|
||||
|
||||
@@ -20,12 +19,11 @@ Our goal is to help small businesses to make more informed decisions about what
|
||||
|
||||
To create this report, we evaluated over **100** Call Center products. Only those with the top scores for **Usability** and **User Recommended** made the cut as FrontRunners.
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
## How Are FrontRunners Products Selected?
|
||||
|
||||
|
||||
**Products Are Scored Based on User Reviews**
|
||||
<br />**Products Are Scored Based on User Reviews**
|
||||
|
||||
The gist is that products are scored in two areas—Usability and User Recommended—based on actual user ratings.
|
||||
|
||||
@@ -35,7 +33,6 @@ From there, user reviews dictate the Usability and User Recommended scores. Usab
|
||||
|
||||
You can download the full [FrontRunners for Call Center report here](https://resourceshub.wpengine.com/resources../../assets/uploads/FRQ-Call-Center-June-2018.pdf). It contains individual scorecards for each product on the Frontrunners quadrant.
|
||||
|
||||
The web summary can be found here:
|
||||
[https://www.softwareadvice.com/call-center/#top-products](https://www.softwareadvice.com/call-center/#top-products)
|
||||
The web summary can be found here:<br />[https://www.softwareadvice.com/call-center/#top-products](https://www.softwareadvice.com/call-center/#top-products)
|
||||
|
||||
For more information about VICIdial, [click here to contact us](http://www.vicidial.com/?page_id=7).
|
||||
|
||||
+5
-9
@@ -5,20 +5,16 @@ slug: "vicidial-ranks-high-in-2021-lists-from-getapp-softwareadvice-and-capterra
|
||||
|
||||
The VICIdial Open Source Contact Center solution has been awarded top ranks by three separate software review services:
|
||||
|
||||
|
||||
<br />
|
||||
|
||||
|
||||
|
||||
[**GetApp has ranked VICIdial in the Top 10 of their "Category Leaders" for 2021 -**](https://www.getapp.com/it-communications-software/auto-dialer/category-leaders/)
|
||||
|
||||
|
||||
|
||||
<br /><br />
|
||||
|
||||
|
||||
[**SoftwareAdvice has awarded VICIdial as a "FrontRunner" in their Call Center Software category for 2021 -**](https://www.softwareadvice.com/call-center/#top-products)
|
||||
<br />[**SoftwareAdvice has awarded VICIdial as a "FrontRunner" in their Call Center Software category for 2021 -**](https://www.softwareadvice.com/call-center/#top-products)<br />
|
||||
|
||||
|
||||
|
||||
<br /><br />
|
||||
|
||||
|
||||
[**Capterra has listed VICIdial on their "Shortlist" for 2021 -**](https://www.capterra.com/auto-dialer-software/#shortlist)
|
||||
<br />[**Capterra has listed VICIdial on their "Shortlist" for 2021 -**](https://www.capterra.com/auto-dialer-software/#shortlist)<br />
|
||||
|
||||
@@ -7,15 +7,6 @@ Do you want to learn more about VICIdial? Take a look at our VICIdial White Pape
|
||||
|
||||
This white paper is designed to help you evaluate VICIdial as a viable option for your contact center infrastructure. It was written to provide an understanding of how the VICIdial software works, and how the hardware components of a VICIdial cluster can be engineered to provide a highly scalable and flexible system that can meet the data-flow, security, reliability and quality requirements of your contact center, all without any future issues of vendor lock-in.
|
||||
|
||||
[
|
||||
|
||||
**Click here to download the VICIdial Whitepaper PDF**](https://www.vicidial.com/VICIdial_White-Paper_20260319.pdf)
|
||||
(9 pages, 277KB, PDF).
|
||||
[<br /><br />**Click here to download the VICIdial Whitepaper PDF**](https://www.vicidial.com/VICIdial_White-Paper_20260319.pdf)<br />(9 pages, 277KB, PDF).
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
If you still have questions about VICIdial after reading the whitepaper, [please contact us](https://www.vicidial.com/?page_id=7).
|
||||
<br /><br /><br /><br /><br /><br />If you still have questions about VICIdial after reading the whitepaper, [please contact us](https://www.vicidial.com/?page_id=7).
|
||||
|
||||
@@ -3,5 +3,4 @@ title: "Wordpress \"call me\" Plugin"
|
||||
slug: "wordpress-call-me-plugin"
|
||||
---
|
||||
|
||||
This certified Wordpress plugin allows for you to take in contacts directly from your Wordpress website and add them to your VICIdial system to dial them immediately when an agent is available:
|
||||
[https://wordpress.org/plugins/vicidial-call-me/](https://wordpress.org/plugins/vicidial-call-me/)
|
||||
This certified Wordpress plugin allows for you to take in contacts directly from your Wordpress website and add them to your VICIdial system to dial them immediately when an agent is available:<br />[https://wordpress.org/plugins/vicidial-call-me/](https://wordpress.org/plugins/vicidial-call-me/)
|
||||
|
||||
@@ -5,29 +5,20 @@ slug: "zoiper-classic-tutorial"
|
||||
|
||||
1\. You can download the Zoiper Classic installation file [from here](http://www.zoiper.com/en/voip-softphone/download/zoiper-classic).
|
||||
|
||||
2\. Once downloaded, double click on the .exe file. You should see the following window. Press Next.
|
||||
[](../../assets/uploads/2015/11/zoiper1.jpg)
|
||||
2\. Once downloaded, double click on the .exe file. You should see the following window. Press Next.<br />[](../../assets/uploads/2015/11/zoiper1.jpg)
|
||||
|
||||
3\. Agree to the License Agreement. Press I Agree.
|
||||
[](../../assets/uploads/2015/11/zoiper2.jpg)
|
||||
3\. Agree to the License Agreement. Press I Agree.<br />[](../../assets/uploads/2015/11/zoiper2.jpg)
|
||||
|
||||
4\. Next choose where you would like Zoiper to be installed. Press next.
|
||||
[](../../assets/uploads/2015/11/zoiper3.jpg)
|
||||
4\. Next choose where you would like Zoiper to be installed. Press next.<br />[](../../assets/uploads/2015/11/zoiper3.jpg)
|
||||
|
||||
5\. Select Start Menu Folder. Press Next.
|
||||
[](../../assets/uploads/2015/11/zoiper4.jpg)
|
||||
5\. Select Start Menu Folder. Press Next.<br />[](../../assets/uploads/2015/11/zoiper4.jpg)
|
||||
|
||||
6\. Choose your components to be installed. Press Install.
|
||||
[](../../assets/uploads/2015/11/zoiper5.jpg)
|
||||
6\. Choose your components to be installed. Press Install.<br />[](../../assets/uploads/2015/11/zoiper5.jpg)
|
||||
|
||||
7\. Zoiper will install. Press the Finish button when complete.
|
||||
[](../../assets/uploads/2015/11/zoiper6.jpg)
|
||||
7\. Zoiper will install. Press the Finish button when complete.<br />[](../../assets/uploads/2015/11/zoiper6.jpg)
|
||||
|
||||
8\. Open Zoiper. You will see this window.
|
||||
[](../../assets/uploads/2015/11/zoiper7.jpg)
|
||||
8\. Open Zoiper. You will see this window.<br />[](../../assets/uploads/2015/11/zoiper7.jpg)
|
||||
|
||||
9\. To setup an account, press the Options button (It looks like a wrench).
|
||||
[](../../assets/uploads/2015/11/zoiper8.jpg)
|
||||
9\. To setup an account, press the Options button (It looks like a wrench).<br />[](../../assets/uploads/2015/11/zoiper8.jpg)
|
||||
|
||||
10\. Select either SIP or IAX, put in your information as shown and pres OK. You have now setup Zoiper.
|
||||
[](../../assets/uploads/2015/11/zoiper9.jpg)
|
||||
10\. Select either SIP or IAX, put in your information as shown and pres OK. You have now setup Zoiper.<br />[](../../assets/uploads/2015/11/zoiper9.jpg)
|
||||
|
||||
@@ -6,11 +6,8 @@ excerpt: "This video explains what VICIdial is, how Open-Source Software works,
|
||||
featuredImage: "../../assets/uploads/2018/03/main_page_big_image_small_VIDEO.png"
|
||||
---
|
||||
|
||||
This video explains what VICIdial is, how Open-Source Software works, why thousands of companies have chosen to use it, who the Vicidial Group is and what services we can offer to you.
|
||||
This video explains what VICIdial is, how Open-Source Software works, why thousands of companies have chosen to use it, who the Vicidial Group is and what services we can offer to you.<br />
|
||||
|
||||
Would you like to read more about VICIdial? [Click here to take a look at our Whitepaper](https://www.vicidial.com/?page_id=656).
|
||||
|
||||
|
||||
|
||||
|
||||
If you would like to ask us some questions about VICIdial, [please contact us](https://www.vicidial.com/?page_id=7).
|
||||
<br /><br /><br />If you would like to ask us some questions about VICIdial, [please contact us](https://www.vicidial.com/?page_id=7).<br /><br /><br />
|
||||
|
||||
Reference in New Issue
Block a user