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Added agi-AGENT_route.agi script to more easily allow for agentdirect calls from call menus without having to create a DID entry for every agent

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git-svn-id: svn://192.168.202.10@1381 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-03-21 18:03:49 +00:00
parent 54f6c8d1b0
commit 18e921536e
5 changed files with 338 additions and 2 deletions
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UPGRADE
+10
View File
@@ -95,6 +95,16 @@ OTHER CHANGES:
multi-line remote agent accounts. To enable, you must create Extension
Group entries and enable Extension Group in the Remote Agent entry.
21. Added agi-AGENT_route.agi script to more easily allow for agentdirect calls
from call menus without having to create a DID entry for every agent.
Simply put this line in the custom dialplan section of the call menu
that you want to allow agentdirect dialing for:
"exten => _XXXX,1,AGI(agi-AGENT_route.agi,default---AGENTDIRECT)"
That example will only work for agents that have 4-digit IDs.
This works well even after hours and when the agent is not available
because you can set the call to go to a voicemail box in the selected
in-group by using AGENTVMAIL in the voicemail field of the in-group.
agi/agi-AGENT_route.agi
+307
View File
@@ -0,0 +1,307 @@
#!/usr/bin/perl
#
# agi-AGENT_route.agi version 2.4
#
# for use with a Call Menu in the custom dialplan section.
#
# ; settings for this script:
# ; 1. DID pattern to use for In-group initiation settings ('default' is default)
# ; 2. the agentdirect in-group to send the calls to ('AGENTDIRECT' is default)
#
#; example with 4-digit agent IDs
# exten => _XXXX,1,AGI(agi-AGENT_route.agi,default---AGENTDIRECT)
#
# Copyright (C) 2010 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# changes:
# 100321-0108 - First Build
#
$script = 'agi-AGENT_route.agi';
$S='*';
$US='_';
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$hm = "$hour$min";
$hm = ($hm + 0);
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$CLInow_date = "$year-$mon-$mday\\ $hour:$min:$sec";
$start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;
# default path to astguiclient configuration file:
$PATHconf = '/etc/astguiclient.conf';
open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
@conf = <conf>;
close(conf);
$i=0;
foreach(@conf)
{
$line = $conf[$i];
$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
$i++;
}
if (!$VARDB_port) {$VARDB_port='3306';}
if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
use DBI;
use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
use Asterisk::AGI;
$AGI = new Asterisk::AGI;
$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
or die "Couldn't connect to database: " . DBI->errstr;
### Grab Server values from the database
$stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
$AGILOG = '0';
@aryA = $sthA->fetchrow_array;
$DBagi_output = $aryA[0];
$local_gmt = $aryA[1];
if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
}
$sthA->finish();
### begin parsing run-time options ###
if (length($ARGV[0])>1)
{
if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
$i=0;
while ($#ARGV >= $i)
{
$args = "$args $ARGV[$i]";
if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
$i++;
}
### list of command-line array arguments:
@ARGV_vars = split(/---/, $ARGV[0]);
$did_settings = $ARGV_vars[0];
$in_group = $ARGV_vars[1];
}
if (length($did_settings) < 1)
{$did_settings = 'default';}
if (length($in_group) < 1)
{$in_group = 'AGENTDIRECT';}
$|=1;
while(<STDIN>)
{
chomp;
last unless length($_);
if ($AGILOG)
{
if (/^agi_(\w+)\:\s+(.*)$/)
{
$AGI{$1} = $2;
}
}
if (/^agi_context\:\s+(.*)$/) {$context = $1;}
if (/^agi_priority\:\s+(.*)$/) {$priority = $1;}
if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
if (/^agi_type\:\s+(.*)$/) {$type = $1;}
if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
}
if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
{
$calleridname = $callerid;
$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
$calleridname =~ s/\"|\" //gi;
}
$callerid =~ s/\D//gi;
$calleridname =~ s/unknown//gi;
if ( (!$callerid) or ($callerid =~ /unknown/) )
{$callerid = $calleridname;}
### Grab DID values from the database
$DIDs_in_system=0;
$stmtA = "SELECT did_id FROM vicidial_inbound_dids where did_pattern = '$did_settings' and did_active='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$did_id = $aryA[0];
$DIDs_in_system++;
}
$sthA->finish();
if ($sthArows < 1)
{
### Grab DID values from the database for a default DID pattern if there is one
$stmtA = "SELECT did_id FROM vicidial_inbound_dids where did_pattern = 'default' and did_active='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$DIDs_in_system=$sthA->rows;
if ($DIDs_in_system > 0)
{
@aryA = $sthA->fetchrow_array;
$did_id = $aryA[0];
}
$sthA->finish();
}
### Grab Server values from the database
$cbc=0;
$stmtA = "SELECT ext_context FROM servers where server_ip = '$VARserver_ip';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
while ($sthArows > $cbc)
{
@aryA = $sthA->fetchrow_array;
$DBext_context = $aryA[0];
if ($DBext_context) {$ext_context = $DBext_context;}
$cbc++;
}
$sthA->finish();
### find out if user exists and is active in system
$active_user=0;
$stmtA = "SELECT count(*) FROM vicidial_users where user='$extension' and active='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$active_user = $aryA[0];
}
$sthA->finish();
### Route call to a logged-in VICIDIAL agent
if ($active_user > 0)
{
$did_extension = "99909$S$did_id$S$in_group$S$extension$S";
}
else
{
$did_extension = "s";
$ext_context = $context;
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('invalid');
}
if ($AGILOG) {$agi_string = "exiting the AGENT app, transferring call to $did_extension @ $ext_context"; &agi_output;}
print "SET CONTEXT $ext_context\n";
checkresult($result);
print "SET EXTENSION $did_extension\n";
checkresult($result);
print "SET PRIORITY 1\n";
checkresult($result);
exit;
######### SUBROUTINES #################
sub checkresult
{
$pass=0; $fail=0;
my ($res) = @_;
my $retval;
$tests++;
chomp $res;
if ($res =~ /^200/)
{
$res =~ /result=(-?\d+)/;
if (!length($1))
{
# print STDERR "FAIL ($res)\n";
$fail++;
}
else
{
# print STDERR "PASS ($1)\n";
$pass++;
}
}
else
{
# print STDERR "FAIL (unexpected result '$res')\n";
$fail++;
}
}
sub agi_output
{
if ($AGILOG >=2)
{
### open the log file for writing ###
open(Lout, ">>$AGILOGfile")
|| die "Can't open $AGILOGfile: $!\n";
print Lout "$now_date|$script|$agi_string\n";
close(Lout);
}
### send to STDERR writing ###
if ( ($AGILOG == '1') || ($AGILOG == '3') )
{print STDERR "$now_date|$script|$agi_string\n";}
$agi_string='';
}
agi/agi-VDAD_ALL_inbound.agi
+3
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@@ -316,6 +316,7 @@ if ($extension =~ /^999\d\d\*/)
$referring_extension = $EXT_vars[0]; # initial extension sent
$did_id = $EXT_vars[1]; # the DID ID to grab settings from
$in_group_override = $EXT_vars[2]; # the in-group override, if set
$agentdirect_override = $EXT_vars[3]; # the agentdirect override, if set
### Grab DID values from the database
$stmtA = "SELECT call_handle_method,agent_search_method,group_id,did_pattern,list_id,phone_code,campaign_id,user,user_unavailable_action,user_route_settings_ingroup,did_route,voicemail_ext,extension,exten_context,phone,server_ip FROM vicidial_inbound_dids where did_id = '$did_id';";
@@ -349,6 +350,8 @@ if ($extension =~ /^999\d\d\*/)
}
$sthA->finish();
if (length($agentdirect_override) > 0) {$agent_only = $agentdirect_override;}
if (length($in_group_override) > 1)
{
$igo_valid=0;
www/vicidial/AST_VICIDIAL_hopperlist.php
+9 -1
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@@ -79,7 +79,13 @@ while ($i < $campaigns_to_print)
<?php
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>Hopper List Report</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
echo "<TITLE>Hopper List Report</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
require("admin_header.php");
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<SELECT SIZE=1 NAME=group>\n";
$o=0;
@@ -164,4 +170,6 @@ else
?>
</PRE>
</TD></TR></TABLE>
</BODY></HTML>
www/vicidial/AST_VICIDIAL_ingrouplist.php
+9 -1
View File
@@ -74,7 +74,13 @@ while ($i < $ingroups_to_print)
<?php
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>Live In-Group Agent Report</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
echo "<TITLE>Live In-Group Agent Report</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1;
require("admin_header.php");
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<SELECT SIZE=1 NAME=group>\n";
$o=0;
@@ -158,4 +164,6 @@ else
?>
</PRE>
</TD></TR></TABLE>
</BODY></HTML>