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added "shift" as a parameter to VDAD stats and CLOSER stats pages, and added definition space for AM and PM shift times in the dbconnect.php script of the vicidial directory to be used by the 4 reports that allow specifying of a script

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git-svn-id: svn://192.168.202.10@685 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2007-10-08 18:48:46 +00:00
parent 7a60696bc7
commit 7800f71151
4 changed files with 100 additions and 24 deletions
Download Patch File Download Diff File Expand all files Collapse all files
www/vicidial/AST_CLOSERstats.php
+40 -4
View File
@@ -8,6 +8,7 @@
# 60619-1714 - Added variable filtering to eliminate SQL injection attack threat
# - Added required user/pass to gain access to this page
# 60905-1326 - Added queue time stats
# 71008-1436 - Added shift to be defined in dbconnect.php
#
require("dbconnect.php");
@@ -19,6 +20,8 @@ if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
@@ -27,6 +30,8 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
if (strlen($shift)<2) {$shift='ALL';}
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
@@ -85,6 +90,13 @@ echo "<SELECT SIZE=1 NAME=group>\n";
$o++;
}
echo "</SELECT>\n";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "</SELECT>\n";
echo "<INPUT TYPE=submit NAME=SUBMIT VALUE=SUBMIT>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=3111&group_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
echo "</FORM>\n\n";
@@ -100,14 +112,37 @@ echo "PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT\n";
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$query_date $time_END";
echo "VICIDIAL: Auto-dial Closer Stats $NOW_TIME\n";
echo "\n";
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
echo "---------- TOTALS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "';";
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -128,7 +163,7 @@ echo "Average Call Length for all Calls: $average_hold_seconds second
echo "\n";
echo "---------- DROPS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP' and (length_in_sec <= 999 or length_in_sec is null);";
$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP' and (length_in_sec <= 999 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -157,7 +192,7 @@ echo "Average hold time for DROP Calls: $average_hold_seconds second
echo "\n";
echo "---------- QUEUE STATS\n";
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and (queue_seconds > 0);";
$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and (queue_seconds > 0);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -208,7 +243,7 @@ echo "+--------------------------+------------+----------+--------+\n";
echo "| AGENT | CALLS | TIME M | AVRG M |\n";
echo "+--------------------------+------------+----------+--------+\n";
$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 4 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;";
$stmt="select vicidial_closer_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_closer_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_closer_log.user is not null and length_in_sec is not null and length_in_sec > 4 and vicidial_closer_log.user=vicidial_users.user group by vicidial_closer_log.user;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$users_to_print = mysql_num_rows($rslt);
@@ -251,6 +286,7 @@ while ($i < $users_to_print)
$i++;
}
if (!$TOTcalls) {$TOTcalls = 1;}
$TOTavg = ($TOTtime / $TOTcalls);
$TOTavg = round($TOTavg, 0);
$TOTavg_M = ($TOTavg / 60);
www/vicidial/AST_VDADstats.php
+43 -7
View File
@@ -8,6 +8,7 @@
# 60619-1718 - Added variable filtering to eliminate SQL injection attack threat
# - Added required user/pass to gain access to this page
# 61215-1139 - Added drop percentage of answered and round-2 decimal
# 71008-1436 - Added shift to be defined in dbconnect.php
#
header ("Content-type: text/html; charset=utf-8");
@@ -21,6 +22,8 @@ if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
@@ -29,6 +32,8 @@ if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
if (strlen($shift)<2) {$shift='ALL';}
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_query($stmt, $link);
@@ -87,6 +92,13 @@ echo "<SELECT SIZE=1 NAME=group>\n";
$o++;
}
echo "</SELECT>\n";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "</SELECT>\n";
echo "<INPUT type=submit NAME=SUBMIT VALUE=SUBMIT>\n";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=34&campaign_id=$group\">MODIFY</a> | <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
echo "</FORM>\n\n";
@@ -102,14 +114,37 @@ echo "PLEASE SELECT A CAMPAIGN AND DATE ABOVE AND CLICK SUBMIT\n";
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$query_date $time_END";
echo "VICIDIAL: Auto-dial Stats $NOW_TIME\n";
echo "\n";
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
echo "---------- TOTALS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "';";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -129,7 +164,7 @@ echo "Average Call Length for all Calls in seconds: $average_hold_seconds\n";
echo "\n";
echo "---------- DROPS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP' and (length_in_sec <= 60 or length_in_sec is null);";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status='DROP' and (length_in_sec <= 60 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -137,7 +172,7 @@ $DROPcalls = sprintf("%10s", $row[0]);
$DROPcallsRAW = $row[0];
$DROPseconds = $row[1];
$stmt="select count(*) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status NOT IN('NA','B');";
$stmt="select count(*) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status NOT IN('NA','B');";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -175,7 +210,7 @@ echo "Average Length for DROP Calls in seconds: $average_hold_seconds\n";
echo "\n";
echo "---------- AUTO-DIAL NO ANSWERS\n";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and status IN('NA','B') and (length_in_sec <= 60 or length_in_sec is null);";
$stmt="select count(*),sum(length_in_sec) from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and status IN('NA','B') and (length_in_sec <= 60 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -238,7 +273,7 @@ while ($Cstatuses_to_print > $o)
$o++;
}
$stmt="select count(*),status from vicidial_log where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
$stmt="select count(*),status from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' group by status;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
@@ -292,7 +327,7 @@ echo "+--------------------------+------------+----------+--------+\n";
echo "| AGENT | CALLS | TIME M | AVRG M |\n";
echo "+--------------------------+------------+----------+--------+\n";
$stmt="select vicidial_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_log,vicidial_users where call_date >= '$query_date 00:00:01' and call_date <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_log.user is not null and length_in_sec is not null and length_in_sec > 4 and vicidial_log.user=vicidial_users.user group by vicidial_log.user;";
$stmt="select vicidial_log.user,full_name,count(*),sum(length_in_sec),avg(length_in_sec) from vicidial_log,vicidial_users where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "' and vicidial_log.user is not null and length_in_sec is not null and length_in_sec > 4 and vicidial_log.user=vicidial_users.user group by vicidial_log.user;";
if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
@@ -343,6 +378,7 @@ while ($i < $users_to_print)
$i++;
}
if (!$TOTcalls) {$TOTcalls = 1;}
$TOTavg = ($TOTtime / $TOTcalls);
$TOTavg = round($TOTavg, 0);
$TOTavg_M = ($TOTavg / 60);
@@ -370,7 +406,7 @@ $TOTcalls = sprintf("%10s", $TOTcalls);
$TOTtime = sprintf("%8s", $TOTtime);
$TOTavg = sprintf("%6s", $TOTavg);
$stmt="select avg(wait_sec) from vicidial_agent_log where event_time >= '$query_date 00:00:01' and event_time <= '$query_date 23:59:59' and campaign_id='" . mysql_real_escape_string($group) . "';";
$stmt="select avg(wait_sec) from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and campaign_id='" . mysql_real_escape_string($group) . "';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
www/vicidial/AST_agent_performance_detail.php
+13 -12
View File
@@ -9,6 +9,7 @@
# - Added required user/pass to gain access to this page
# 70118-1705 - Added user_group filtering option
# 70201-1207 - Added non_latin UTF8 output code, widened USER ID to 8 chars
# 71008-1436 - Changed shift to be defined in dbconnect.php
#
require("dbconnect.php");
@@ -141,25 +142,25 @@ else
{
if ($shift == 'AM')
{
$query_date_BEGIN = "$query_date 03:45:00";
$query_date_END = "$query_date 15:15:00";
$time_BEGIN = "03:45:00";
$time_END = "15:15:00";
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$query_date_BEGIN = "$query_date 15:15:00";
$query_date_END = "$query_date 23:15:00";
$time_BEGIN = "15:15:00";
$time_END = "23:15:00";
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
$query_date_BEGIN = "$query_date 00:00:00";
$query_date_END = "$query_date 23:59:59";
$time_BEGIN = "00:00:00";
$time_END = "23:59:59";
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$query_date $time_END";
if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";}
else {$ugSQL='';}
www/vicidial/dbconnect.php
+4 -1
View File
@@ -45,5 +45,8 @@ $ext_context = 'demo';
$recording_exten = '8309';
$WeBRooTWritablE = '1';
$non_latin = '0'; # set to 1 for UTF rules
$AM_shift_BEGIN = '03:45:00';
$AM_shift_END = '17:45:00';
$PM_shift_BEGIN = '17:45:01';
$PM_shift_END = '23:59:59';
?>