Added agent_xfer_park_3way option allowing agents to park 3way calls in the agent screen
git-svn-id: svn://192.168.202.10@2602 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -299,6 +299,8 @@ OTHER CHANGES:
|
||||
|
||||
83. Added Fronter - Closer Detail Report
|
||||
|
||||
84. Added option to allow agents to park 3way calls in the agent screen
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
@@ -1,4 +1,4 @@
|
||||
CALLER ID NAME CODES DOC Started: 2013-07-15 Updated: 2016-01-16
|
||||
CALLER ID NAME CODES DOC Started: 2013-07-15 Updated: 2016-10-29
|
||||
|
||||
|
||||
This document is meant for reference only, and it does not contain all CID name codes possible, but more will be added over time.
|
||||
@@ -12,6 +12,8 @@ DC - 3-Way Call (DC943083W0000855319W)
|
||||
S - Agent Login Call (S1307152248588600051)
|
||||
LP - Park Call (LPvdcW13739432176666)
|
||||
FP - Back to agent From Park (FPvdcW14529553216666)
|
||||
LX - Park Xfer Call (LXvdcW13739432176666)
|
||||
FX - Xfer Back to session From Park (FXvdcW14529553216666)
|
||||
VH - Inbound Agent Alert (VH7152252518600051)
|
||||
RH - Recording Hangup (RH1234514529553690)
|
||||
CX - Consultative Transfer (CXAR2420160116094751)
|
||||
|
||||
@@ -708,7 +708,8 @@ webphone_dialpad_override ENUM('DISABLED','Y','N','TOGGLE','TOGGLE_OFF') default
|
||||
admin_viewable_groups TEXT,
|
||||
admin_viewable_call_times TEXT,
|
||||
allowed_custom_reports VARCHAR(2000) default '',
|
||||
agent_allowed_chat_groups TEXT
|
||||
agent_allowed_chat_groups TEXT,
|
||||
agent_xfer_park_3way ENUM('Y','N') default 'Y'
|
||||
) ENGINE=MyISAM;
|
||||
|
||||
CREATE TABLE vicidial_campaigns (
|
||||
@@ -1673,7 +1674,8 @@ ofcom_uk_drop_calc ENUM('1','0') default '0',
|
||||
agent_screen_colors VARCHAR(20) default 'default',
|
||||
script_remove_js ENUM('1','0') default '1',
|
||||
manual_auto_next ENUM('1','0') default '0',
|
||||
user_new_lead_limit ENUM('1','0') default '0'
|
||||
user_new_lead_limit ENUM('1','0') default '0',
|
||||
agent_xfer_park_3way ENUM('1','0') default '0'
|
||||
) ENGINE=MyISAM;
|
||||
|
||||
CREATE TABLE vicidial_campaigns_list_mix (
|
||||
@@ -3803,4 +3805,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version';
|
||||
|
||||
UPDATE system_settings set vdc_agent_api_active='1';
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1471',db_schema_update_date=NOW(),reload_timestamp=NOW();
|
||||
UPDATE system_settings SET db_schema_version='1472',db_schema_update_date=NOW(),reload_timestamp=NOW();
|
||||
|
||||
@@ -720,3 +720,9 @@ UPDATE system_settings SET db_schema_version='1470',db_schema_update_date=NOW()
|
||||
CREATE INDEX vtl_event_epoch on vicidial_timeclock_log (event_epoch);
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1471',db_schema_update_date=NOW() where db_schema_version < 1471;
|
||||
|
||||
ALTER TABLE vicidial_user_groups ADD agent_xfer_park_3way ENUM('Y','N') default 'Y';
|
||||
|
||||
ALTER TABLE system_settings ADD agent_xfer_park_3way ENUM('1','0') default '0';
|
||||
|
||||
UPDATE system_settings SET db_schema_version='1472',db_schema_update_date=NOW() where db_schema_version < 1472;
|
||||
|
||||
Binary file not shown.
|
After Width: | Height: | Size: 1.2 KiB |
Binary file not shown.
|
After Width: | Height: | Size: 1.1 KiB |
Binary file not shown.
|
After Width: | Height: | Size: 1.1 KiB |
@@ -130,13 +130,14 @@
|
||||
# 151230-0910 - Fixed transfer of parked call logging issue #901
|
||||
# 160101-1130 - Added code to handle routing initiated recordings
|
||||
# 160912-2310 - Fixed StopMonitorConf bug involving agent-invoked commands to stop recording
|
||||
# 161029-0845 - Added RedirectToParkXfer and RedirectFromParkXfer functions
|
||||
#
|
||||
|
||||
$version = '2.12-77';
|
||||
$build = '160912-2310';
|
||||
$version = '2.12-78';
|
||||
$build = '161029-0845';
|
||||
$php_script = 'manager_send.php';
|
||||
$mel=1; # Mysql Error Log enabled = 1
|
||||
$mysql_log_count=138;
|
||||
$mysql_log_count=142;
|
||||
$one_mysql_log=0;
|
||||
$SSagent_debug_logging=0;
|
||||
$startMS = microtime();
|
||||
@@ -883,6 +884,7 @@ if ($ACTION=="Hangup")
|
||||
# ACTION=Redirect, RedirectName, RedirectNameVmail, RedirectToPark, RedirectFromPark, RedirectVD, RedirectXtra, RedirectXtraCX
|
||||
# - insert Redirect Manager statement using extensions name
|
||||
######################
|
||||
if (strlen($stage)<1) {$stage=$ACTION;}
|
||||
if ($ACTION=="RedirectVD")
|
||||
{
|
||||
if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($exten)<1) or (strlen($campaign)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) or (strlen($uniqueid)<2) or (strlen($lead_id)<1) )
|
||||
@@ -1461,6 +1463,67 @@ if ($ACTION=="RedirectFromParkIVR")
|
||||
}
|
||||
|
||||
|
||||
if ($ACTION=="RedirectToParkXfer")
|
||||
{
|
||||
if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($exten)<1) or (strlen($extenName)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) or (strlen($parkedby)<1) )
|
||||
{
|
||||
$channel_live=0;
|
||||
echo _QXZ("One of these variables is not valid:")."\n";
|
||||
echo _QXZ("Channel %1s must be greater than 2 characters",0,'',$channel)."\n";
|
||||
echo _QXZ("queryCID %1s must be greater than 14 characters",0,'',$queryCID)."\n";
|
||||
echo _QXZ("exten %1s must be set",0,'',$exten)."\n";
|
||||
echo _QXZ("extenName %1s must be set",0,'',$extenName)."\n";
|
||||
echo _QXZ("ext_context %1s must be set",0,'',$ext_context)."\n";
|
||||
echo _QXZ("ext_priority %1s must be set",0,'',$ext_priority)."\n";
|
||||
echo _QXZ("parkedby %1s must be set",0,'',$parkedby)."\n";
|
||||
echo _QXZ("RedirectToParkXfer Action not sent")."\n";
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($stage!="2NDXfeR")
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
$stmt = "INSERT INTO parked_channels values('$channel','$server_ip','$CalLCID','$extenName','$parkedby','$NOW_TIME');";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02141',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
$ACTION="Redirect";
|
||||
|
||||
# $fp = fopen ("./vicidial_debug.txt", "a");
|
||||
# fwrite ($fp, "$NOW_TIME|MS_LOG_0|$queryCID|$stmt|\n");
|
||||
# fclose($fp);
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
if ($ACTION=="RedirectFromParkXfer")
|
||||
{
|
||||
if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($exten)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) )
|
||||
{
|
||||
$channel_live=0;
|
||||
echo _QXZ("One of these variables is not valid:")."\n";
|
||||
echo _QXZ("Channel %1s must be greater than 2 characters",0,'',$channel)."\n";
|
||||
echo _QXZ("queryCID %1s must be greater than 14 characters",0,'',$queryCID)."\n";
|
||||
echo _QXZ("exten %1s must be set",0,'',$exten)."\n";
|
||||
echo _QXZ("ext_context %1s must be set",0,'',$ext_context)."\n";
|
||||
echo _QXZ("ext_priority %1s must be set",0,'',$ext_priority)."\n\n";
|
||||
echo _QXZ("RedirectFromParkXfer Action not sent")."\n";
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($stage!="2NDXfeR")
|
||||
{
|
||||
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
|
||||
$stmt = "DELETE FROM parked_channels where server_ip='$server_ip' and channel='$channel';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02142',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
$ACTION="Redirect";
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
if ($ACTION=="RedirectName")
|
||||
{
|
||||
if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($extenName)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) )
|
||||
@@ -2201,7 +2264,7 @@ if ( ($ACTION=="MonitorConf") || ($ACTION=="StopMonitorConf") )
|
||||
{
|
||||
$stmt="SELECT recording_id,filename FROM routing_initiated_recordings where user='$user' and processed='0' order by launch_time desc limit 1;";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02139',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
$rir_ct = mysqli_num_rows($rslt);
|
||||
if ($rir_ct > 0)
|
||||
@@ -2213,7 +2276,7 @@ if ( ($ACTION=="MonitorConf") || ($ACTION=="StopMonitorConf") )
|
||||
$stmt = "UPDATE routing_initiated_recordings SET processed='1' where recording_id='$recording_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02140',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
}
|
||||
else
|
||||
{
|
||||
|
||||
@@ -412,10 +412,11 @@
|
||||
# 160901-1714 - Added last_local_call_time sent to agent screen with lead info
|
||||
# 160926-1053 - Fix for inbound call notes display
|
||||
# 161013-2226 - Added user_new_lead_limit option code
|
||||
# 161029-1026 - Added more agent debug logging details
|
||||
#
|
||||
|
||||
$version = '2.12-306';
|
||||
$build = '161013-2226';
|
||||
$version = '2.12-307';
|
||||
$build = '161029-1026';
|
||||
$php_script = 'vdc_db_query.php';
|
||||
$mel=1; # Mysql Error Log enabled = 1
|
||||
$mysql_log_count=658;
|
||||
@@ -6650,6 +6651,7 @@ if ($ACTION == 'VDADREcheckINCOMING')
|
||||
$call_server_ip =$row[4];
|
||||
if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;}
|
||||
echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n";
|
||||
$stage = $callerid . '|' . $channel . '|' . $call_server_ip . '|' . $uniqueid;
|
||||
}
|
||||
}
|
||||
}
|
||||
@@ -7985,8 +7987,9 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
}
|
||||
##### END special filtering and response for Vtiger account balance function #####
|
||||
}
|
||||
$stage = $VDADchannel_group . '|' . $call_type . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip;
|
||||
}
|
||||
else
|
||||
else
|
||||
{
|
||||
echo "0\n";
|
||||
# echo "No calls in QUEUE for $user on $server_ip\n";
|
||||
@@ -7995,6 +7998,8 @@ if ($ACTION == 'VDADcheckINCOMING')
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
#######################################################################################
|
||||
### XFERemail - for auto-dial VICIDiaL dialing this will check for emails
|
||||
### in the vicidial_email_list table in NEW status, then
|
||||
@@ -8043,6 +8048,7 @@ if ($ACTION == 'ManagerChatsCheck')
|
||||
$upd_row=mysqli_fetch_row($upd_rslt);
|
||||
$message_alert=$upd_row[0];
|
||||
echo "$active_chats|$unread_messages|$message_alert";
|
||||
$stage = "$active_chats|$unread_messages|$message_alert";
|
||||
}
|
||||
|
||||
#######################################################################################
|
||||
@@ -11718,6 +11724,7 @@ if ($ACTION == 'updateDISPO')
|
||||
############################################
|
||||
### END Issue Dispo Call URL if defined
|
||||
############################################
|
||||
$stage .= "|$call_type|$dispo_choice|";
|
||||
}
|
||||
|
||||
|
||||
@@ -11898,6 +11905,7 @@ if ($ACTION == 'updateLEAD')
|
||||
|
||||
}
|
||||
echo _QXZ("Lead %1s information has%2s been updated",0,'',$lead_id,$DO_NOT_UPDATE_text)."\n";
|
||||
$stage = "$DO_NOT_UPDATE|$DO_NOT_UPDATEphone|$random";
|
||||
}
|
||||
|
||||
|
||||
@@ -14767,6 +14775,7 @@ if ($ACTION == 'CalLBacKCounT')
|
||||
$cbcount_live=$row[0];
|
||||
|
||||
echo "$cbcount|$cbcount_live";
|
||||
$stage = "$campaign|$cbcount|$cbcount_live";
|
||||
}
|
||||
|
||||
|
||||
@@ -14805,6 +14814,7 @@ if ($ACTION == 'DiaLableLeaDsCounT')
|
||||
}
|
||||
|
||||
echo "$DLcount";
|
||||
$stage = $DLcount;
|
||||
}
|
||||
|
||||
|
||||
|
||||
+68
-12
@@ -528,10 +528,11 @@
|
||||
# 160901-1728 - Added last_local_call_time display field
|
||||
# 160915-0955 - Added ---READONLY--- option for most screen labels
|
||||
# 161019-0031 - Added ---REQUIRED--- option for most screen labels
|
||||
# 161029-0858 - Added option to park xfer channel
|
||||
#
|
||||
|
||||
$version = '2.12-497c';
|
||||
$build = '161019-0031';
|
||||
$version = '2.12-498c';
|
||||
$build = '161029-0858';
|
||||
$mel=1; # Mysql Error Log enabled = 1
|
||||
$mysql_log_count=87;
|
||||
$one_mysql_log=0;
|
||||
@@ -630,7 +631,7 @@ if ($sl_ct > 0)
|
||||
|
||||
#############################################
|
||||
##### START SYSTEM_SETTINGS LOOKUP #####
|
||||
$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next FROM system_settings;";
|
||||
$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next,agent_xfer_park_3way FROM system_settings;";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
||||
if ($DB) {echo "$stmt\n";}
|
||||
@@ -667,6 +668,7 @@ if ($qm_conf_ct > 0)
|
||||
$default_phone_code = $row[26];
|
||||
$agent_screen_colors = $row[27];
|
||||
$SSmanual_auto_next = $row[28];
|
||||
$SSagent_xfer_park_3way = $row[29];
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -1310,7 +1312,7 @@ else
|
||||
$AgentAlert_allowed = $VU_allow_alerts;
|
||||
|
||||
### Gather timeclock and shift enforcement restriction settings
|
||||
$stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,webphone_url_override,webphone_dialpad_override,webphone_systemkey_override,admin_viewable_groups from vicidial_user_groups where user_group='$VU_user_group';";
|
||||
$stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen,webphone_url_override,webphone_dialpad_override,webphone_systemkey_override,admin_viewable_groups,agent_xfer_park_3way from vicidial_user_groups where user_group='$VU_user_group';";
|
||||
$rslt=mysql_to_mysqli($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);}
|
||||
$row=mysqli_fetch_row($rslt);
|
||||
@@ -1343,6 +1345,8 @@ else
|
||||
{$agent_xfer_dial_with_customer=1;}
|
||||
if ($row[11] == 'Y')
|
||||
{$agent_xfer_park_customer_dial=1;}
|
||||
if ( ($row[17] == 'Y') and ($SSagent_xfer_park_3way > 0) )
|
||||
{$agent_xfer_park_3way=1;}
|
||||
if ($VU_agent_call_log_view_override == 'Y')
|
||||
{$agent_call_log_view=1;}
|
||||
if ($VU_agent_call_log_view_override == 'N')
|
||||
@@ -4307,6 +4311,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
||||
var agent_xfer_blind_transfer='<?php echo $agent_xfer_blind_transfer ?>';
|
||||
var agent_xfer_dial_with_customer='<?php echo $agent_xfer_dial_with_customer ?>';
|
||||
var agent_xfer_park_customer_dial='<?php echo $agent_xfer_park_customer_dial ?>';
|
||||
var agent_xfer_park_3way='<?php echo $agent_xfer_park_3way ?>';
|
||||
var EAphone_code='';
|
||||
var EAphone_number='';
|
||||
var EAalt_phone_notes='';
|
||||
@@ -4528,6 +4533,12 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
||||
image_LB_ivrgrabparkedcall.src="./images/<?php echo _QXZ("vdc_LB_grabivrparkcall.gif") ?>";
|
||||
var image_LB_ivrparkcall = new Image();
|
||||
image_LB_ivrparkcall.src="./images/<?php echo _QXZ("vdc_LB_ivrparkcall.gif") ?>";
|
||||
var image_XB_parkxferline_ON = new Image();
|
||||
image_XB_parkxferline_ON.src="./images/<?php echo _QXZ("vdc_XB_parkxferline_ON.gif") ?>";
|
||||
var image_XB_parkxferline_OFF = new Image();
|
||||
image_XB_parkxferline_OFF.src="./images/<?php echo _QXZ("vdc_XB_parkxferline_OFF.gif") ?>";
|
||||
var image_XB_parkxferline_GRAB = new Image();
|
||||
image_XB_parkxferline_GRAB.src="./images/<?php echo _QXZ("vdc_XB_parkxferline_GRAB.gif") ?>";
|
||||
var image_internal_chat_OFF = new Image();
|
||||
image_internal_chat_OFF.src="./images/<?php echo _QXZ("vdc_tab_chat_internal.gif") ?>";
|
||||
var image_internal_chat_ON = new Image();
|
||||
@@ -4850,8 +4861,6 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
||||
// filter manual dialstring and pass on to originate call
|
||||
function SendManualDial(taskFromConf,SMDclick)
|
||||
{
|
||||
if (SMDclick=='YES')
|
||||
{button_click_log = button_click_log + "" + SQLdate + "-----SendManualDial---" + taskFromConf + "|";}
|
||||
conf_dialed=1;
|
||||
var sending_group_alias = 0;
|
||||
// Dial With Customer button
|
||||
@@ -4893,6 +4902,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
||||
if (active_group_alias.length > 1)
|
||||
{var sending_group_alias = 1;}
|
||||
}
|
||||
if (SMDclick=='YES')
|
||||
{button_click_log = button_click_log + "" + SQLdate + "-----SendManualDial---" + taskFromConf + "|" + agent_dialed_type + "|" + manual_string + "|" + three_way_call_cid + "|" + threeway_cid + "|";}
|
||||
}
|
||||
else
|
||||
{
|
||||
@@ -4904,7 +4915,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
|
||||
cid_lock=1;
|
||||
threeway_cid = outbound_cid;
|
||||
}
|
||||
if (SMDclick=='YES')
|
||||
{button_click_log = button_click_log + "" + SQLdate + "-----SendManualDial---" + taskFromConf + "|" + agent_dialed_type + "|" + manual_string + "|" + manual_dial_cid + "|" + threeway_cid + "|";}
|
||||
}
|
||||
|
||||
var regXFvars = new RegExp("XFER","g");
|
||||
if (manual_string.match(regXFvars))
|
||||
{
|
||||
@@ -6410,6 +6424,39 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
customerparkedcounter=0;
|
||||
}
|
||||
|
||||
if (taskvar == 'ParKXfeR')
|
||||
{
|
||||
blind_transfer=0;
|
||||
var queryCID = "LXvdcW" + epoch_sec + user_abb;
|
||||
var redirectdestination = taskxferconf;
|
||||
var redirectdestserverip = taskserverip;
|
||||
var parkedby = protocol + "/" + extension;
|
||||
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectToParkXfer&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + park_on_extension + "&ext_context=" + ext_context + "&ext_priority=1&extenName=park&parkedby=" + parkedby + "&session_id=" + session_id + "&CalLCID=" + XDnextCID + "&uniqueid=" + XDuniqueid + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
|
||||
|
||||
document.getElementById("ParkXferLine").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('FROMParKXfeR','" + lastxferchannel + "','" + server_ip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_parkxferline_GRAB.gif"); ?>\" border=\"0\" alt=\"Grab Parked Xfer Line\" style=\"vertical-align:middle\" /></a>";
|
||||
}
|
||||
if (taskvar == 'FROMParKXfeR')
|
||||
{
|
||||
blind_transfer=0;
|
||||
var queryCID = "FXvdcW" + epoch_sec + user_abb;
|
||||
var redirectdestination = taskxferconf;
|
||||
var redirectdestserverip = taskserverip;
|
||||
|
||||
if( (server_ip == taskserverip) && (taskserverip.length > 6) )
|
||||
{var dest_dialstring = session_id;}
|
||||
else
|
||||
{
|
||||
if(taskserverip.length > 6)
|
||||
{var dest_dialstring = server_ip_dialstring + "" + session_id;}
|
||||
else
|
||||
{var dest_dialstring = session_id;}
|
||||
}
|
||||
|
||||
xferredirect_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=RedirectFromParkXfer&format=text&channel=" + redirectdestination + "&call_server_ip=" + redirectdestserverip + "&queryCID=" + queryCID + "&exten=" + dest_dialstring + "&ext_context=" + ext_context + "&ext_priority=1" + "&session_id=" + session_id + "&CalLCID=" + XDnextCID + "&uniqueid=" + XDuniqueid + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign;
|
||||
|
||||
document.getElementById("ParkXferLine").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKXfeR','" + lastxferchannel + "','" + server_ip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_parkxferline_ON.gif"); ?>\" border=\"0\" alt=\"Park Xfer Line\" style=\"vertical-align:middle\" /></a>";
|
||||
}
|
||||
|
||||
var XFRDop = '';
|
||||
xmlhttpXF.open('POST', 'manager_send.php');
|
||||
xmlhttpXF.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
|
||||
@@ -8052,6 +8099,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
|
||||
document.getElementById("HangupXferLine").innerHTML ="<a href=\"#\" onclick=\"xfercall_send_hangup('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_hangupxferline.gif"); ?>\" border=\"0\" alt=\"Hangup Xfer Line\" style=\"vertical-align:middle\" /></a>";
|
||||
|
||||
document.getElementById("ParkXferLine").innerHTML ="<a href=\"#\" onclick=\"mainxfer_send_redirect('ParKXfeR','" + lastxferchannel + "','" + server_ip + "','','','','YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_parkxferline_ON.gif"); ?>\" border=\"0\" alt=\"Park Xfer Line\" style=\"vertical-align:middle\" /></a>";
|
||||
|
||||
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_hangupbothlines.gif"); ?>\" border=\"0\" alt=\"Hangup Both Lines\" style=\"vertical-align:middle\" /></a>";
|
||||
|
||||
xferchannellive=1;
|
||||
@@ -11544,8 +11593,6 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
}
|
||||
else
|
||||
{
|
||||
if (DSHclick=='YES')
|
||||
{button_click_log = button_click_log + "" + SQLdate + "-----dialedcall_send_hangup---|";}
|
||||
if (VDCL_group_id.length > 1)
|
||||
{var group = VDCL_group_id;}
|
||||
else
|
||||
@@ -11563,11 +11610,14 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
{customer_sec = VD_live_call_secondS;}
|
||||
var process_post_hangup=0;
|
||||
|
||||
if (DSHclick=='YES')
|
||||
{button_click_log = button_click_log + "" + SQLdate + "-----dialedcall_send_hangup---" + group + "|" + form_cust_channel + "|" + CalLCID + "|" + VD_live_call_secondS + "|";}
|
||||
|
||||
// Force chat to end, if exists. Uses hangup_override value in EndChat function to end if chat does not exist.
|
||||
if (document.getElementById('CustomerChatIFrame') && typeof document.getElementById('CustomerChatIFrame').contentWindow.EndChat=='function')
|
||||
{
|
||||
{
|
||||
document.getElementById('CustomerChatIFrame').contentWindow.EndChat('Hangup');
|
||||
}
|
||||
}
|
||||
|
||||
if ( (RedirecTxFEr < 1) && ( (MD_channel_look==1) || (auto_dial_level == 0) ) )
|
||||
{
|
||||
@@ -11829,12 +11879,12 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
// Send Hangup command for 3rd party call connected to the conference now to Manager
|
||||
function xfercall_send_hangup(HANclick)
|
||||
{
|
||||
if (HANclick=='YES')
|
||||
{button_click_log = button_click_log + "" + SQLdate + "-----xfercall_send_hangup---|";}
|
||||
var xferchannel = document.vicidial_form.xferchannel.value;
|
||||
var xfer_channel = lastxferchannel;
|
||||
var process_post_hangup=0;
|
||||
xfer_in_call=0;
|
||||
if (HANclick=='YES')
|
||||
{button_click_log = button_click_log + "" + SQLdate + "-----xfercall_send_hangup---" + xferchannel + "|";}
|
||||
if ( (MD_channel_look==1) && (leaving_threeway < 1) )
|
||||
{
|
||||
MD_channel_look=0;
|
||||
@@ -11910,6 +11960,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
|
||||
|
||||
document.getElementById("HangupXferLine").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_XB_hangupxferline_OFF.gif"); ?>\" border=\"0\" alt=\"Hangup Xfer Line\" style=\"vertical-align:middle\" />";
|
||||
|
||||
document.getElementById("ParkXferLine").innerHTML ="<img src=\"./images/<?php echo _QXZ("vdc_XB_parkxferline_OFF.gif"); ?>\" border=\"0\" alt=\"Park Xfer Line\" style=\"vertical-align:middle\" />";
|
||||
|
||||
document.getElementById("HangupBothLines").innerHTML ="<a href=\"#\" onclick=\"bothcall_send_hangup('YES');return false;\"><img src=\"./images/<?php echo _QXZ("vdc_XB_hangupbothlines.gif"); ?>\" border=\"0\" alt=\"Hangup Both Lines\" style=\"vertical-align:middle\" /></a>";
|
||||
}
|
||||
}
|
||||
@@ -16175,6 +16227,8 @@ function phone_number_format(formatphone) {
|
||||
{hideDiv('DialWithCustomer');}
|
||||
if (agent_xfer_park_customer_dial < 1)
|
||||
{hideDiv('ParkCustomerDial');}
|
||||
if (agent_xfer_park_3way < 1)
|
||||
{hideDiv('ParkXferLine');}
|
||||
if (AllowManualQueueCallsChoice == '1')
|
||||
{document.getElementById("ManualQueueChoice").innerHTML = "<a href=\"#\" onclick=\"ManualQueueChoiceChange('1');return false;\"><?php echo _QXZ("Manual Queue is Off"); ?></a><br />";}
|
||||
if (qc_enabled < 1)
|
||||
@@ -18200,6 +18254,8 @@ if ($agent_display_dialable_leads > 0)
|
||||
</td>
|
||||
<td align="left">
|
||||
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="HangupXferLine"><img src="./images/<?php echo _QXZ("vdc_XB_hangupxferline_OFF.gif"); ?>" border="0" alt="Hangup Xfer Line" style="vertical-align:middle" /></span>
|
||||
|
||||
<span style="background-color: <?php echo $MAIN_COLOR ?>" id="ParkXferLine"><img src="./images/<?php echo _QXZ("vdc_XB_parkxferline_OFF.gif"); ?>" border="0" alt="Park Xfer Line" style="vertical-align:middle" /></span>
|
||||
</td>
|
||||
</tr>
|
||||
|
||||
|
||||
@@ -373,9 +373,9 @@ if ($SUBMIT) {
|
||||
if ($lower_limit+999>=mysqli_num_rows($rpt_rslt)) {$upper_limit=($lower_limit+mysqli_num_rows($rpt_rslt)%1000)-1;} else {$upper_limit=$lower_limit+999;}
|
||||
|
||||
$MAIN.="--- "._QXZ("AGENT SCREEN DEBUG LOG RECORDS FOR")." $query_date, $query_date_D "._QXZ("TO")." $query_date_T $server_rpt_string, "._QXZ("RECORDS")." #$lower_limit-$upper_limit <a href=\"$PHP_SELF?SUBMIT=$SUBMIT&DB=$DB&type=$type&query_date=$query_date&query_date_D=$query_date_D&query_date_T=$query_date_T&agent_user=$agent_user&lower_limit=$lower_limit&upper_limit=$upper_limit&file_download=1\">["._QXZ("DOWNLOAD")."]</a>\n";
|
||||
$agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+------------------------------------------+\n";
|
||||
$agntdb_rpt.="| "._QXZ("USER",20)." | "._QXZ("SCREEN DATE",19)." | "._QXZ("DB DATE",19)." | "._QXZ("RUN TIME",10)." | "._QXZ("SCRIPT",20)." | "._QXZ("ACTION",40)." | "._QXZ("LEAD_ID",10)." | "._QXZ("STAGE",40)." |\n";
|
||||
$agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+------------------------------------------+\n";
|
||||
$agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+----------------------------------------------------+\n";
|
||||
$agntdb_rpt.="| "._QXZ("USER",20)." | "._QXZ("SCREEN DATE",19)." | "._QXZ("DB DATE",19)." | "._QXZ("RUN TIME",10)." | "._QXZ("SCRIPT",20)." | "._QXZ("ACTION",40)." | "._QXZ("LEAD_ID",10)." | "._QXZ("STAGE",50)." |\n";
|
||||
$agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+----------------------------------------------------+\n";
|
||||
$CSV_text="\""._QXZ("USER")."\",\""._QXZ("SCREEN DATE")."\",\""._QXZ("DB DATE")."\",\""._QXZ("RUN TIME")."\",\""._QXZ("SCRIPT")."\",\""._QXZ("ACTION")."\",\""._QXZ("LEAD_ID")."\",\""._QXZ("STAGE")."\"\n";
|
||||
|
||||
for ($i=1; $i<=mysqli_num_rows($rpt_rslt); $i++)
|
||||
@@ -398,11 +398,11 @@ if ($SUBMIT) {
|
||||
if (strlen($row["action"])>37) {$row["action"]=substr($row["action"],0,37)."...";}
|
||||
$agntdb_rpt.=" | ".sprintf("%-40s", $row["action"]);
|
||||
$agntdb_rpt.=" | ".sprintf("%-10s", $row["lead_id"]);
|
||||
if (strlen($row["stage"])>37) {$row["stage"]=substr($row["stage"],0,37)."...";}
|
||||
$agntdb_rpt.=" | ".sprintf("%-40s", $row["stage"])." |\n";
|
||||
if (strlen($row["stage"])>47) {$row["stage"]=substr($row["stage"],0,47)."...";}
|
||||
$agntdb_rpt.=" | ".sprintf("%-50s", $row["stage"])." |\n";
|
||||
}
|
||||
}
|
||||
$agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+------------------------------------------+\n";
|
||||
$agntdb_rpt.="+----------------------+---------------------+---------------------+------------+----------------------+------------------------------------------+------------+----------------------------------------------------+\n";
|
||||
|
||||
$agntdb_rpt_hf="";
|
||||
$ll=$lower_limit-1000;
|
||||
|
||||
+33
-16
File diff suppressed because one or more lines are too long
@@ -97,6 +97,7 @@
|
||||
# 160915-0954 - Added ---READONLY--- option for field labels
|
||||
# 160926-1351 - Added user_new_lead_limit entries
|
||||
# 161018-2245 - Added allow_required_fields
|
||||
# 161028-1548 - Added agent_xfer_park_3way entry for system_settings
|
||||
#
|
||||
|
||||
|
||||
@@ -4938,6 +4939,11 @@ AU_SPAC 000 000 000 - <?php echo _QXZ("Australia space separated phone number");
|
||||
IT_DASH 0000-000-000 - <?php echo _QXZ("Italy dash separated phone number"); ?><BR>
|
||||
FR_SPAC 00 00 00 00 00 - <?php echo _QXZ("France space separated phone number"); ?><BR>
|
||||
|
||||
<BR>
|
||||
<A NAME="settings-agent_xfer_park_3way">
|
||||
<BR>
|
||||
<B><?php echo _QXZ("Agent Screen Park Xfer Button"); ?> -</B><?php echo _QXZ("This option defines whether the agent screen can have a button in the Transfer Conference frame that will allow the agent to park a 3way call. Default is 0 for disabled."); ?>
|
||||
|
||||
<BR>
|
||||
<A NAME="settings-agentonly_callback_campaign_lock">
|
||||
<BR>
|
||||
|
||||
Reference in New Issue
Block a user