Added auto-kill to adapt script to facilitate cleaner clearing of daily stats
Added QM ABANDON call clearing in queue_log to agent log cleanup script Fixed bug in conf_exten_check.php git-svn-id: svn://192.168.202.10@1260 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -267,6 +267,12 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom
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a DNC list entry. Enabled by using the AREACODE option in Campaign
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Detail settings
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66. Added agi-NVA_recording.agi script to allow for recording of non-agent calls
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as well as the ability to log them. If audio recording using this script
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make sure you use the STEP 1 audio mixing script in your crontab with
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the "--MIX" option so that these recordings are stored properly
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+31
-3
@@ -31,6 +31,7 @@
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# 90415-0925 - Fixed rare division by zero bug
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# 90512-1549 - Formatting fixes and calculation bugs in blended
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# 90628-2001 - Added drop rate group functions
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# 91115-0929 - Added auto-kill of script at timeclock reset time of day to facilitate cleaner clearing of daily stats
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#
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# constants
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@@ -87,7 +88,6 @@ $VCSagents_active[$i]=0;
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$drop_count_updater=61;
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$secT = time();
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&get_time_now;
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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@@ -252,6 +252,7 @@ $dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VA
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if ($DBX) {print "CONNECTED TO DATABASE: $VARDB_server|$VARDB_database\n";}
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&get_time_now;
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#############################################
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##### START QUEUEMETRICS LOGGING LOOKUP #####
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@@ -309,7 +310,7 @@ while ($master_loop<$CLIloops)
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$DBvd_server_logs = "$aryA[0]";
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$DBSERVER_GMT = "$aryA[1]";
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if ($DBvd_server_logs =~ /Y/) {$SYSLOG = '1';}
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else {$SYSLOG = '0';}
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else {$SYSLOG = '0';}
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if (length($DBSERVER_GMT)>0) {$SERVER_GMT = $DBSERVER_GMT;}
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$rec_count++;
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}
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@@ -587,7 +588,7 @@ sub get_time_now
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$Fhour = "0$hour";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$file_date = "$year-$mon-$mday";
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@@ -633,6 +634,31 @@ sub get_time_now
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if ($Vmon < 10) {$Vmon = "0$Vmon";}
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if ($Vmday < 10) {$Vmday = "0$Vmday";}
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$VDL_one = "$Vyear-$Vmon-$Vmday $Vhour:$Vmin:$Vsec";
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$timeclock_end_of_day_NOW=0;
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### Grab system_settings values from the database
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$stmtA = "SELECT count(*) from system_settings where timeclock_end_of_day LIKE \"%$current_hourmin%\";";
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if ($DBX) {print "|$stmtA|\n";}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$timeclock_end_of_day_NOW = "$aryA[0]";
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}
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$sthA->finish();
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if ($timeclock_end_of_day_NOW > 0)
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{
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$event_string = "End of Day, shutting down this script in 10 seconds, script will resume in 60 seconds...";
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if ($DB) {print "\n$event_string\n\n\n";}
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&event_logger;
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sleep(10);
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exit;
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}
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}
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@@ -1217,6 +1243,8 @@ sub launch_inbound_gather
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sub calculate_drops_inbound
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{
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$answer_sec_pct_rt_stat_one = '20';
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$answer_sec_pct_rt_stat_two = '30';
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# GET inbound group hold stat seconds settings
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$stmtA = "SELECT answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two from vicidial_inbound_groups where group_id='$group_id[$p]';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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+145
-19
@@ -1,6 +1,6 @@
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#!/usr/bin/perl
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#
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# AST_cleanup_agent_log.pl version 2.0.5
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# AST_cleanup_agent_log.pl version 2.2.0
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#
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# DESCRIPTION:
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# to be run frequently to clean up the vicidial_agent_log to fix erroneous time
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@@ -45,6 +45,7 @@ if (length($ARGV[0])>1)
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print " [-more-than-24hours] = will clean up logs older than 24 hours only\n";
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print " [-skip-queue-log-inserts] = will skip only the queue_log missing record checks\n";
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print " [-only-check-agent-login-lags] = will only fix queue_log missing PAUSEREASON records\n";
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print " [-only-qm-live-call-check] = will only check the queue_log calls that report as live, in ViciDial\n";
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print " [-q] = quiet, no output\n";
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print " [-test] = test\n";
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print " [-debug] = verbose debug messages\n";
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@@ -83,6 +84,11 @@ if (length($ARGV[0])>1)
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$login_lagged_check=1;
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if ($Q < 1) {print "\n----- ONLY LOGIN LAGGED CHECK -----\n\n";}
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}
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if ($args =~ /-only-qm-live-call-check/i)
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{
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$qm_live_call_check=1;
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if ($Q < 1) {print "\n----- QM LIVE CALL CHECK -----\n\n";}
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}
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if ($args =~ /-last-24hours/i)
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{
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$TWENTYFOUR_HOURS=1;
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@@ -108,6 +114,17 @@ else
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# define time restrictions for queries in script
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$secX = time();
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$HDtarget = ($secX - 150); # 2.5 minutes in the past
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($Hsec,$Hmin,$Hhour,$Hmday,$Hmon,$Hyear,$Hwday,$Hyday,$Hisdst) = localtime($HDtarget);
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$Hyear = ($Hyear + 1900);
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$Hmon++;
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if ($Hmon < 10) {$Hmon = "0$Hmon";}
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if ($Hmday < 10) {$Hmday = "0$Hmday";}
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if ($Hhour < 10) {$Hhour = "0$Hhour";}
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if ($Hmin < 10) {$Hmin = "0$Hmin";}
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if ($Hsec < 10) {$Hsec = "0$Hsec";}
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$HDSQLdate = "$Hyear-$Hmon-$Hmday $Hhour:$Hmin:$Hsec";
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$FDtarget = ($secX - 600); # 10 minutes in the past
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($Fsec,$Fmin,$Fhour,$Fmday,$Fmon,$Fyear,$Fwday,$Fyday,$Fisdst) = localtime($FDtarget);
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$Fyear = ($Fyear + 1900);
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@@ -132,6 +149,7 @@ if ($Tsec < 10) {$Tsec = "0$Tsec";}
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$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
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$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
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$QM_SQL_time_H = "and time_id > $TDtarget and time_id < $HDtarget";
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if ($ALL_TIME > 0)
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{
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@@ -153,6 +171,7 @@ if ($TWENTYFOUR_HOURS > 0)
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$VDAD_SQL_time = "and event_time > \"$TDSQLdate\" and event_time < \"$FDSQLdate\"";
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$QM_SQL_time = "and time_id > $TDtarget and time_id < $FDtarget";
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$QM_SQL_time_H = "and time_id > $TDtarget and time_id < $HDtarget";
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}
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if ($TWENTYFOUR_OLDER > 0)
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{
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@@ -169,6 +188,7 @@ if ($TWENTYFOUR_OLDER > 0)
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$VDAD_SQL_time = "and event_time < \"$TDSQLdate\"";
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$QM_SQL_time = "and time_id < $TDtarget";
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$QM_SQL_time_H = "and time_id < $TDtarget";
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}
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# default path to astguiclient configuration file:
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@@ -212,6 +232,7 @@ foreach(@conf)
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# Customized Variables
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$server_ip = $VARserver_ip; # Asterisk server IP
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if (!$CLEANLOGfile) {$CLEANLOGfile = "$PATHlogs/clean.$Hyear-$Hmon-$Hmday";}
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if (!$VARDB_port) {$VARDB_port='3306';}
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@@ -226,34 +247,135 @@ $stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$enable_queuemetrics_logging = "$aryA[0]";
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$queuemetrics_server_ip = "$aryA[1]";
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$queuemetrics_dbname = "$aryA[2]";
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$queuemetrics_login= "$aryA[3]";
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$queuemetrics_pass = "$aryA[4]";
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$queuemetrics_log_id = "$aryA[5]";
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$queuemetrics_eq_prepend = "$aryA[6]";
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$rec_count++;
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$enable_queuemetrics_logging = $aryA[0];
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$queuemetrics_server_ip = $aryA[1];
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$queuemetrics_dbname = $aryA[2];
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$queuemetrics_login= $aryA[3];
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$queuemetrics_pass = $aryA[4];
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$queuemetrics_log_id = $aryA[5];
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$queuemetrics_eq_prepend = $aryA[6];
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}
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$sthA->finish();
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##### END QUEUEMETRICS LOGGING LOOKUP #####
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###########################################
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### BEGIN FIX LOGIN/LAGGED PAUSEREASON ENTRIES
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if ( ($enable_queuemetrics_logging > 0) && ($login_lagged_check > 0) )
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### BEGIN CHECKING ENTERQUEUE/CALLOUTBOUND ENTRIES FOR LIVE CALLS
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if ($enable_queuemetrics_logging > 0)
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{
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if ($DB) {print " - Checking for LOGIN and LAGGED pausereason records in queue_log\n";}
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if ($DB) {print " - Checking queue_log in-queue calls in ViciDial\n";}
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$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
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##############################################################
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##### grab all queue_log entries for ENTERQUEUE verb to validate
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$stmtB = "SELECT time_id,call_id,queue,verb,serverid FROM queue_log where verb IN('ENTERQUEUE','CALLOUTBOUND') and serverid='$queuemetrics_log_id' $QM_SQL_time_H order by time_id;";
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$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
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$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
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$EQenter_records=$sthB->rows;
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if ($DB) {print "ENTERQUEUE Records: $EQenter_records|$stmtB|\n\n";}
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$h=0;
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while ($EQenter_records > $h)
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{
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@aryB = $sthB->fetchrow_array;
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$time_id[$h] = $aryB[0];
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$call_id[$h] = $aryB[1];
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$queue[$h] = $aryB[2];
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$verb[$h] = $aryB[3];
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$serverid[$h] = $aryB[4];
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$h++;
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}
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$sthB->finish();
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$h=0;
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while ($EQenter_records > $h)
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{
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$EQend_count=0;
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##### find the CONNECT/ABANDON/COMPLETEAGENT/COMPLETECALLER/CALLSTATUS/EXITWITHKEY/EXITWITHTIMEOUT count for each record
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$stmtB = "SELECT count(*) FROM queue_log where verb IN('CONNECT','ABANDON','COMPLETEAGENT','COMPLETECALLER','CALLSTATUS','EXITWITHKEY','EXITWITHTIMEOUT') and call_id='$call_id[$h]';";
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$sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr;
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$sthB->execute or die "executing: $stmtB ", $dbhB->errstr;
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$CQ_records=$sthB->rows;
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if ($CQ_records > 0)
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{
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@aryB = $sthB->fetchrow_array;
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$EQend_count = $aryB[0];
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}
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$sthB->finish();
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if ($EQend_count < 1)
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{
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if ($DB) {print "IN-QUEUE CALL: $h|$time_id[$h]|$call_id[$h]|$verb[$h]|$serverid[$h]\n";}
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$VAClive_count=0;
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$VLAlive_count=0;
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$stmtA = "SELECT count(*) FROM vicidial_auto_calls where callerid='$call_id[$h]';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VAClive_count = $aryA[0];
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}
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$sthA->finish();
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$stmtA = "SELECT count(*) FROM vicidial_live_agents where callerid='$call_id[$h]';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VLAlive_count = $aryA[0];
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}
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$sthA->finish();
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if ( ($VLAlive_count < 1) && ($VAClive_count < 1) )
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{
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$EQdead++;
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if ($DB) {print " DEAD IN-QUEUE queue_log CALL: $EQdead|$call_id[$h]|$VLAlive_count|$VAClive_count\n";}
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$newtimeABANDON = ($time_id[$h] + 1);
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##### insert an ABANDON record for this call into the queue_log
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$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$newtimeABANDON',call_id='$call_id[$h]',queue='$queue[$h]',agent='NONE',verb='ABANDON',data1='1',data2='1',data3='1',serverid='$serverid[$h]';";
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if ($TEST < 1)
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{
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$Baffected_rows = $dbhB->do($stmtB);
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}
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if ($DB) {print " ABANDON record inserted: $Baffected_rows|$stmtB|\n";}
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$event_string = "DEAD IN-QUEUE CALL: $h|$EQdead|$time_id[$h]|$call_id[$h]|$queue[$h]|$verb[$h]|$serverid[$h]|$VLAlive_count|$VAClive_count|$Baffected_rows|$stmtB";
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&event_logger;
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}
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}
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$h++;
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}
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if ($qm_live_call_check > 0)
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||||
{
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||||
exit;
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}
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}
|
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### END CHECKING ENTERQUEUE/CALLOUTBOUND ENTRIES FOR LIVE CALLS
|
||||
|
||||
|
||||
|
||||
### BEGIN FIX LOGIN/LAGGED PAUSEREASON ENTRIES (not a recurring process that needs to be run)
|
||||
if ( ($enable_queuemetrics_logging > 0) && ($login_lagged_check > 0) )
|
||||
{
|
||||
if ($DB) {print " - Checking for LOGIN and LAGGED pausereason records in queue_log\n";}
|
||||
|
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$PAUSEREASONinsert=0;
|
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##############################################################
|
||||
##### grab all queue_log entries for AGENTLOGIN verb to validate
|
||||
@@ -461,11 +583,6 @@ if ($DB) {print STDERR " Bad Dispo times zeroed out: $affected_rows\n";}
|
||||
|
||||
if ($enable_queuemetrics_logging > 0)
|
||||
{
|
||||
$dbhB = DBI->connect("DBI:mysql:$queuemetrics_dbname:$queuemetrics_server_ip:3306", "$queuemetrics_login", "$queuemetrics_pass")
|
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or die "Couldn't connect to database: " . DBI->errstr;
|
||||
|
||||
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
|
||||
|
||||
if ($skip_queue_log_inserts < 1)
|
||||
{
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||||
$COMPLETEinsert=0;
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||||
@@ -889,3 +1006,12 @@ exit;
|
||||
|
||||
|
||||
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||||
sub event_logger
|
||||
{
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||||
### open the log file for writing ###
|
||||
open(Lout, ">>$CLEANLOGfile")
|
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|| die "Can't open $CLEANLOGfile: $!\n";
|
||||
print Lout "$HDSQLdate|$event_string|\n";
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close(Lout);
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||||
$event_string='';
|
||||
}
|
||||
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@@ -408,6 +408,7 @@ PHASE 6: ADDING CRONTAB ENTRIES FOR ASTGUICLIENT/VICIDIAL SCRIPTS
|
||||
|
||||
### recording mixing/compressing/ftping scripts
|
||||
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
|
||||
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
|
||||
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
|
||||
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --GSM
|
||||
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --GSM
|
||||
@@ -427,8 +428,11 @@ PHASE 6: ADDING CRONTAB ENTRIES FOR ASTGUICLIENT/VICIDIAL SCRIPTS
|
||||
### flush queue DB table every hour for entries older than 1 hour
|
||||
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
|
||||
|
||||
### fix the vicidial_agent_log once every hour
|
||||
### fix the vicidial_agent_log once every hour and the full day run at night
|
||||
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
|
||||
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours
|
||||
## uncomment below if using QueueMetrics
|
||||
#*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --only-qm-live-call-check
|
||||
|
||||
### updater for VICIDIAL hopper
|
||||
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
|
||||
@@ -443,7 +447,7 @@ PHASE 6: ADDING CRONTAB ENTRIES FOR ASTGUICLIENT/VICIDIAL SCRIPTS
|
||||
3 1 * * * /usr/share/astguiclient/AST_DB_optimize.pl
|
||||
|
||||
## adjust time on the server with ntp
|
||||
30 * * * * /usr/local/bin/ntpdate -u ntp.myfloridacity.us 2>/dev/null 1>&2
|
||||
30 * * * * /usr/local/bin/ntpdate -u pool.ntp.org 2>/dev/null 1>&2
|
||||
|
||||
### VICIDIAL agent time log weekly summary report generation
|
||||
2 0 * * 0 /usr/share/astguiclient/AST_agent_week.pl
|
||||
|
||||
@@ -181,6 +181,7 @@ agent actions - used by vicidial.php, vdc_db_query.php and AST_VDremote_agents.p
|
||||
|
||||
call actions before going to agent - used by agi-VDAD_ALL_inbound/outbound scripts
|
||||
ENTERQUEUE(url|callerid)
|
||||
CALLOUTBOUND(url|callerid)
|
||||
CONNECT(holdtime)
|
||||
EXITWITHTIMEOUT(position)
|
||||
EXITWITHKEY(key|position)
|
||||
@@ -207,7 +208,7 @@ data1: call termination codes, TBD
|
||||
data2: callerID or number called(sometimes prepended by DNIS) [3101-9015556189]
|
||||
NOTE: the queuemetrics_eq_prepend field allows you to specify what
|
||||
vicidial_list field you would like to prefend to the phone number on
|
||||
ENTERQUEUE events
|
||||
ENTERQUEUE/CALLOUTBOUND events
|
||||
|
||||
data3: ??
|
||||
|
||||
|
||||
@@ -2359,6 +2359,7 @@ SUBPHASE 6.5: setting up astguiclient scripts for continuous running
|
||||
|
||||
### recording mixing/compressing/ftping scripts
|
||||
0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl
|
||||
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_mix.pl --MIX
|
||||
#0,3,6,9,12,15,18,21,24,27,30,33,36,39,42,45,48,51,54,57 * * * * /usr/share/astguiclient/AST_CRON_audio_1_move_VDonly.pl
|
||||
1,4,7,10,13,16,19,22,25,28,31,34,37,40,43,46,49,52,55,58 * * * * /usr/share/astguiclient/AST_CRON_audio_2_compress.pl --GSM
|
||||
#2,5,8,11,14,17,20,23,26,29,32,35,38,41,44,47,50,53,56,59 * * * * /usr/share/astguiclient/AST_CRON_audio_3_ftp.pl --GSM
|
||||
@@ -2378,8 +2379,11 @@ SUBPHASE 6.5: setting up astguiclient scripts for continuous running
|
||||
### flush queue DB table every hour for entries older than 1 hour
|
||||
11 * * * * /usr/share/astguiclient/AST_flush_DBqueue.pl -q
|
||||
|
||||
### fix the vicidial_agent_log once every hour
|
||||
### fix the vicidial_agent_log once every hour and the full day run at night
|
||||
33 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl
|
||||
50 0 * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --last-24hours
|
||||
## uncomment below if using QueueMetrics
|
||||
#*/5 * * * * /usr/share/astguiclient/AST_cleanup_agent_log.pl --only-qm-live-call-check
|
||||
|
||||
### updater for VICIDIAL hopper
|
||||
* * * * * /usr/share/astguiclient/AST_VDhopper.pl -q
|
||||
|
||||
+1
-1
@@ -1,6 +1,6 @@
|
||||
VICIDIAL and Vtiger
|
||||
|
||||
Current VICIDIAL integration with Vtiger is for the 5.0.4 release version of Vtiger only
|
||||
Current VICIDIAL integration with Vtiger is for the 5.0.4 release version of Vtiger only (we also have beta support for Vtiger 5.1.0)
|
||||
|
||||
Current integration features:
|
||||
- vicidial.php WEBFORM search for lead/account/vendor
|
||||
|
||||
@@ -272,7 +272,7 @@ echo "<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
|
||||
$stmt="UPDATE vicidial_live_agents set last_state_change='$deadNOW_TIME' where callerid='$Acallerid';";
|
||||
$stmt="UPDATE vicidial_live_agents set last_state_change='$deadNOW_TIME' where agent_log_id='$Aagent_log_id';";
|
||||
if ($format=='debug') {echo "\n<!-- $stmt -->";}
|
||||
$rslt=mysql_query($stmt, $link);
|
||||
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
|
||||
|
||||
Reference in New Issue
Block a user