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Added more agent events to vicidial.php

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git-svn-id: svn://192.168.202.10@2769 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2017-06-02 00:28:42 +00:00
parent 559c7a2c6a
commit d64e8b4161
3 changed files with 129 additions and 30 deletions
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docs/AGENT_EVENTS_PUSH.txt
+6 -1
View File
@@ -1,4 +1,4 @@
Agent Events Push 2017-05-31
Agent Events Push Started: 2017-05-31 Updated: 2017-06-01
This feature allows for selected events in the VICIdial agent screen to push out event triggers through HTTP requests sent to a URL as defined in the System Settings.
@@ -106,3 +106,8 @@ lead_search_open - The lead search screen has been opened
pause_code_open - The pause code selection screen has been opened
update_fields - API trigger to update customer information fields, will attach fields updated and new values
session_empty - This event triggers when the agent session has no channels in it
session_channels - This event triggers when the agent session goes from having no channels to having at least one channel in it
docs/CRM_EXAMPLE_SKIN.txt
+2 -1
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@@ -1,4 +1,4 @@
CRM EXAMPLE SKIN DOCUMENT Started: 2015-12-27 Updated: 2015-12-29
CRM EXAMPLE SKIN DOCUMENT Started: 2015-12-27 Updated: 2017-06-01
This document describes one method of integrating with the agent screen using
a basic skin. This method could be used as a guide to integrate a CRM web system
@@ -55,3 +55,4 @@ Notes:
- The example code shown assumes a campaign with only outbound auto-dial and inbound call handling in a RATIO or ADAPT dial method.
- The example code assumes Campaign Pause Codes is not enabled
- For more tight integration with your CRM, take a look at the AGENT_EVENTS_PUSH.txt document for information on how to get agent events pushed to your system
www/agc/vicidial.php
+121 -28
View File
@@ -554,10 +554,11 @@
# 170430-1005 - Added three_way_record_stop and hangup_xfer_record_start campaign options
# 170513-1527 - Added debug logging of all alert boxes
# 170531-0937 - Added Agent Events Push function
# 170601-2017 - Added more agent events
#
$version = '2.14-524c';
$build = '170531-0937';
$version = '2.14-525c';
$build = '170601-2017';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=87;
$one_mysql_log=0;
@@ -4536,6 +4537,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var build='<?php echo $build ?>';
var script_name='<?php echo $script_name ?>';
var transfer_panel_open=0;
var last_conf_channel_count=1;
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
@@ -5902,6 +5904,11 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
if (live_conf_calls > 0)
{
if ( (last_conf_channel_count < 1) && (no_empty_session_warnings < 1) )
{
agent_events('session_channels', live_conf_calls);
last_conf_channel_count = live_conf_calls;
}
var temp_blind_monitors=0;
var loop_ct=0;
var display_ct=0;
@@ -6045,6 +6052,11 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
else
{
if ( (last_conf_channel_count > 0) && (no_empty_session_warnings < 1) )
{
agent_events('session_empty', '0');
last_conf_channel_count = 0;
}
LMAe[0]=''; LMAe[1]=''; LMAe[2]=''; LMAe[3]=''; LMAe[4]=''; LMAe[5]='';
LMAcount=0;
if (conf_channels_xtra_display == 1)
@@ -8492,18 +8504,31 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
var UDresponse_status = UDfieldsResponse_array[0];
if (UDresponse_status == 'GOOD')
{
var event_data='';
var regUDvendor_lead_code = new RegExp("vendor_lead_code,","ig");
if (fields_list.match(regUDvendor_lead_code))
{document.vicidial_form.vendor_lead_code.value = UDfieldsResponse_array[1];}
{
document.vicidial_form.vendor_lead_code.value = UDfieldsResponse_array[1];
event_data = event_data + '--- vendor_lead_code ' + UDfieldsResponse_array[1];
}
var regUDsource_id = new RegExp("source_id,","ig");
if (fields_list.match(regUDsource_id))
{source_id = UDfieldsResponse_array[2];}
{
source_id = UDfieldsResponse_array[2];
event_data = event_data + '--- source_id ' + UDfieldsResponse_array[2];
}
var regUDgmt_offset_now = new RegExp("gmt_offset_now,","ig");
if (fields_list.match(regUDgmt_offset_now))
{document.vicidial_form.gmt_offset_now.value = UDfieldsResponse_array[3];}
{
document.vicidial_form.gmt_offset_now.value = UDfieldsResponse_array[3];
event_data = event_data + '--- gmt_offset_now ' + UDfieldsResponse_array[3];
}
var regUDphone_code = new RegExp("phone_code,","ig");
if (fields_list.match(regUDphone_code))
{document.vicidial_form.phone_code.value = UDfieldsResponse_array[4];}
{
document.vicidial_form.phone_code.value = UDfieldsResponse_array[4];
event_data = event_data + '--- phone_code ' + UDfieldsResponse_array[4];
}
var regUDphone_number = new RegExp("phone_number,","ig");
if (fields_list.match(regUDphone_number))
{
@@ -8516,47 +8541,85 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
}
document.vicidial_form.phone_number.value = UDfieldsResponse_array[5];
event_data = event_data + '--- phone_number ' + UDfieldsResponse_array[5];
}
var regUDtitle = new RegExp("title,","ig");
if (fields_list.match(regUDtitle))
{document.vicidial_form.title.value = UDfieldsResponse_array[6];}
{
document.vicidial_form.title.value = UDfieldsResponse_array[6];
event_data = event_data + '--- title ' + UDfieldsResponse_array[6];
}
var regUDfirst_name = new RegExp("first_name,","ig");
if (fields_list.match(regUDfirst_name))
{document.vicidial_form.first_name.value = UDfieldsResponse_array[7];}
{
document.vicidial_form.first_name.value = UDfieldsResponse_array[7];
event_data = event_data + '--- first_name ' + UDfieldsResponse_array[7];
}
var regUDmiddle_initial = new RegExp("middle_initial,","ig");
if (fields_list.match(regUDmiddle_initial))
{document.vicidial_form.middle_initial.value = UDfieldsResponse_array[8];}
{
document.vicidial_form.middle_initial.value = UDfieldsResponse_array[8];
event_data = event_data + '--- middle_initial ' + UDfieldsResponse_array[8];
}
var regUDlast_name = new RegExp("last_name,","ig");
if (fields_list.match(regUDlast_name))
{document.vicidial_form.last_name.value = UDfieldsResponse_array[9];}
{
document.vicidial_form.last_name.value = UDfieldsResponse_array[9];
event_data = event_data + '--- last_name ' + UDfieldsResponse_array[9];
}
var regUDaddress1 = new RegExp("address1,","ig");
if (fields_list.match(regUDaddress1))
{document.vicidial_form.address1.value = UDfieldsResponse_array[10];}
{
document.vicidial_form.address1.value = UDfieldsResponse_array[10];
event_data = event_data + '--- address1 ' + UDfieldsResponse_array[10];
}
var regUDaddress2 = new RegExp("address2,","ig");
if (fields_list.match(regUDaddress2))
{document.vicidial_form.address2.value = UDfieldsResponse_array[11];}
{
document.vicidial_form.address2.value = UDfieldsResponse_array[11];
event_data = event_data + '--- address2 ' + UDfieldsResponse_array[11];
}
var regUDaddress3 = new RegExp("address3,","ig");
if (fields_list.match(regUDaddress3))
{document.vicidial_form.address3.value = UDfieldsResponse_array[12];}
{
document.vicidial_form.address3.value = UDfieldsResponse_array[12];
event_data = event_data + '--- address3 ' + UDfieldsResponse_array[12];
}
var regUDcity = new RegExp("city,","ig");
if (fields_list.match(regUDcity))
{document.vicidial_form.city.value = UDfieldsResponse_array[13];}
{
document.vicidial_form.city.value = UDfieldsResponse_array[13];
event_data = event_data + '--- city ' + UDfieldsResponse_array[13];
}
var regUDstate = new RegExp("state,","ig");
if (fields_list.match(regUDstate))
{document.vicidial_form.state.value = UDfieldsResponse_array[14];}
{
document.vicidial_form.state.value = UDfieldsResponse_array[14];
event_data = event_data + '--- state ' + UDfieldsResponse_array[14];
}
var regUDprovince = new RegExp("province,","ig");
if (fields_list.match(regUDprovince))
{document.vicidial_form.province.value = UDfieldsResponse_array[15];}
{
document.vicidial_form.province.value = UDfieldsResponse_array[15];
event_data = event_data + '--- province ' + UDfieldsResponse_array[15];
}
var regUDpostal_code = new RegExp("postal_code,","ig");
if (fields_list.match(regUDpostal_code))
{document.vicidial_form.postal_code.value = UDfieldsResponse_array[16];}
{
document.vicidial_form.postal_code.value = UDfieldsResponse_array[16];
event_data = event_data + '--- postal_code ' + UDfieldsResponse_array[16];
}
var regUDcountry_code = new RegExp("country_code,","ig");
if (fields_list.match(regUDcountry_code))
{document.vicidial_form.country_code.value = UDfieldsResponse_array[17];}
{
document.vicidial_form.country_code.value = UDfieldsResponse_array[17];
event_data = event_data + '--- country_code ' + UDfieldsResponse_array[17];
}
var regUDgender = new RegExp("gender,","ig");
if (fields_list.match(regUDgender))
{
document.vicidial_form.gender.value = UDfieldsResponse_array[18];
event_data = event_data + '--- gender ' + UDfieldsResponse_array[18];
if (hide_gender > 0)
{
document.vicidial_form.gender_list.value = UDfieldsResponse_array[18];
@@ -8574,16 +8637,28 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
var regUDdate_of_birth = new RegExp("date_of_birth,","ig");
if (fields_list.match(regUDdate_of_birth))
{document.vicidial_form.date_of_birth.value = UDfieldsResponse_array[19];}
{
document.vicidial_form.date_of_birth.value = UDfieldsResponse_array[19];
event_data = event_data + '--- date_of_birth ' + UDfieldsResponse_array[19];
}
var regUDalt_phone = new RegExp("alt_phone,","ig");
if (fields_list.match(regUDalt_phone))
{document.vicidial_form.alt_phone.value = UDfieldsResponse_array[20];}
{
document.vicidial_form.alt_phone.value = UDfieldsResponse_array[20];
event_data = event_data + '--- alt_phone ' + UDfieldsResponse_array[20];
}
var regUDemail = new RegExp("email,","ig");
if (fields_list.match(regUDemail))
{document.vicidial_form.email.value = UDfieldsResponse_array[21];}
{
document.vicidial_form.email.value = UDfieldsResponse_array[21];
event_data = event_data + '--- email ' + UDfieldsResponse_array[21];
}
var regUDsecurity_phrase = new RegExp("security_phrase,","ig");
if (fields_list.match(regUDsecurity_phrase))
{document.vicidial_form.security_phrase.value = UDfieldsResponse_array[22];}
{
document.vicidial_form.security_phrase.value = UDfieldsResponse_array[22];
event_data = event_data + '--- security_phrase ' + UDfieldsResponse_array[22];
}
var regUDcomments = new RegExp("comments,","ig");
if (fields_list.match(regUDcomments))
{
@@ -8593,26 +8668,42 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{document.vicidial_form.other_tab_comments.value = UDfieldsResponse_array[23];}
else
{document.vicidial_form.comments.value = UDfieldsResponse_array[23];}
event_data = event_data + '--- comments ' + UDfieldsResponse_array[23];
}
var regUDrank = new RegExp("rank,","ig");
if (fields_list.match(regUDrank))
{document.vicidial_form.rank.value = UDfieldsResponse_array[24];}
{
document.vicidial_form.rank.value = UDfieldsResponse_array[24];
event_data = event_data + '--- rank ' + UDfieldsResponse_array[24];
}
var regUDowner = new RegExp("owner,","ig");
if (fields_list.match(regUDowner))
{document.vicidial_form.owner.value = UDfieldsResponse_array[25];}
{
document.vicidial_form.owner.value = UDfieldsResponse_array[25];
event_data = event_data + '--- owner ' + UDfieldsResponse_array[25];
}
var regUDformreload = new RegExp("formreload,","ig");
if (fields_list.match(regUDformreload))
{FormContentsLoad();}
{
FormContentsLoad();
event_data = event_data + '--- formreload ';
}
// JOEJ 082812 - new for email feature
var regUDemailreload = new RegExp("emailreload,","ig");
if (fields_list.match(regUDemailreload))
{EmailContentsLoad();}
{
EmailContentsLoad();
event_data = event_data + '--- emailreload ';
}
// JOEJ 060514 - new for chat feature
var regUDchatreload = new RegExp("chatreload,","ig");
if (fields_list.match(regUDchatreload))
{CustomerChatContentsLoad();}
{
CustomerChatContentsLoad();
event_data = event_data + '--- chatreload ';
}
var regWFAcustom = new RegExp("^VAR","ig");
if (VDIC_web_form_address.match(regWFAcustom))
@@ -8654,6 +8745,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{
document.getElementById("WebFormSpanTwo").innerHTML = "<a href=\"" + TEMP_VDIC_web_form_address_three + "\" target=\"" + web_form_target + "\" onMouseOver=\"WebFormThreeRefresH();\"><img src=\"./images/<?php echo _QXZ("vdc_LB_webform_three.gif"); ?>\" border=\"0\" alt=\"Web Form 3\" /></a>\n";
}
agent_events('update_fields', event_data);
}
else
{
@@ -16125,7 +16218,7 @@ function phone_number_format(formatphone) {
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
document.getElementById("debugbottomspan").innerHTML = "AGENT EVENT " + xmlhttp.responseText + "| URL: " + agent_push_script + "| DATA: " + agent_push_data;
// document.getElementById("debugbottomspan").innerHTML = "AGENT EVENT " + xmlhttp.responseText + "| URL: " + agent_push_script + "| DATA: " + agent_push_data;
}
}
delete xmlhttp;