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25ba7bbd37a25d7eeb22f88be7a211188e2325f4
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617 Commits
Author SHA1 Message Date
mattf 25ba7bbd37 Call Quota Lead Ranking feature-set production tested and ready to use. Updated log auditing related to this as well as documentation. 
git-svn-id: svn://192.168.202.10@3125 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-22 14:52:55 +00:00
mattf 94ff5bbf5f Small changes for Call Quotas features 
Added Call Quota logging to AMD/VM agi script
Added audit and fixing of missing outbound auto-dial logs if Call Quotas is enabled

git-svn-id: svn://192.168.202.10@3124 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-21 03:06:18 +00:00
mattf fb563fe4fc Added call_quota_lead_ranking features, EXPERIMENTAL FOR NOW! 
git-svn-id: svn://192.168.202.10@3122 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-20 03:54:49 +00:00
mattf ece5e126a1 Added custom_fields_copy option to add_list Non-Agent API function 
git-svn-id: svn://192.168.202.10@3120 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-07-03 14:13:35 +00:00
mattf b6aa6db7e7 Added update_cid_group_entry function to the Non-Agent API 
git-svn-id: svn://192.168.202.10@3117 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-06-28 19:06:52 +00:00
mattf 3186b38d1a Added reporting for SIP event logging 
git-svn-id: svn://192.168.202.10@3111 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-06-09 14:50:51 +00:00
mattf aa89193b61 Fix for in-group filter on real-time report 
final fixes for sip event logging code

git-svn-id: svn://192.168.202.10@3108 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-31 20:27:21 +00:00
mattf 0b5049eb7e Added experimental SIP event logging 
git-svn-id: svn://192.168.202.10@3106 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-05-31 17:32:43 +00:00
mattf 5d08d54796 Added "agent_campaigns" Non-Agent API function 
git-svn-id: svn://192.168.202.10@3081 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-25 16:03:31 +00:00
mattf 89adc00dab Added feature allowing agents to mute recordings of calls from the agent screen. Must be enabled in System Settings to be able to use it in campaigns. There is also a User Override option. 
git-svn-id: svn://192.168.202.10@3072 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-11 03:44:37 +00:00
mattf bf654315f6 Documentation updates, small whiteboard report fix 
git-svn-id: svn://192.168.202.10@3071 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-07 21:31:29 +00:00
mattf 2c810e15fd Added new web pages for mobile application 
git-svn-id: svn://192.168.202.10@3068 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-03-02 23:08:00 +00:00
mattf 4b39c8b86a Added recent session per-call logging and force_fronter_audio_stop Agent API function 
git-svn-id: svn://192.168.202.10@3066 3d104415-ff17-0410-8863-d5cf3c621b8a
 2019-02-22 18:32:05 +00:00
mattf f848b67b34 Added lead_callback_info Non-Agent API function, it outputs scheduled callback data for a specific lead 
git-svn-id: svn://192.168.202.10@3057 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-12-14 22:07:17 +00:00
mattf cf6b755da9 Added more allowed codecs to conf file generation 
git-svn-id: svn://192.168.202.10@3047 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-30 14:14:35 +00:00
mattf 80ef6d7bbe CIDname code doc update 
git-svn-id: svn://192.168.202.10@3039 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-25 14:45:14 +00:00
mattf b327cf202f Added daily_reset_limit Lists feature(editable by level 9 users only) 
git-svn-id: svn://192.168.202.10@3032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-16 15:11:54 +00:00
mattf ba8a71944c Added force_fronter_leave_3way Agent API function 
git-svn-id: svn://192.168.202.10@3026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-09 13:28:03 +00:00
mattf 2f2cdd004e Added new campaign feature to automatically reschedule ANYONE callbacks when they are dispositioned as a non-Human-Answered status flag status. 
git-svn-id: svn://192.168.202.10@3018 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-19 04:01:41 +00:00
mattf 8113ebeedb Added the ability for customers to be able to enter a new phone number to be 
called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)

git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-08-06 15:26:23 +00:00
mattf f688eb1aa6 GDPR doc update 
git-svn-id: svn://192.168.202.10@3003 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-22 12:57:13 +00:00
mattf d41acf4fa2 Added --localdatedir option to step 3 FTP scripts 
git-svn-id: svn://192.168.202.10@3001 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-06-17 02:57:36 +00:00
mattf 5d0d132da7 Updated Asterisk 13 instructions 
git-svn-id: svn://192.168.202.10@2983 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-05-19 17:15:22 +00:00
mattf d896cb74af admin.php help fixes 
Conf update script Fix for high-volume systems, added varibles to hangup queryCID

git-svn-id: svn://192.168.202.10@2969 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-21 03:29:19 +00:00
mattf cda1fec0dd Added Dispo URL Filter feature 
git-svn-id: svn://192.168.202.10@2964 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-04-12 03:19:07 +00:00
mattf b45ac55ffa Added options to update_campaign, add_user, update_phone in Non-Agent API 
Added function update_did to Non-Agent API

git-svn-id: svn://192.168.202.10@2959 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-31 21:29:15 +00:00
mattf 397ad60e37 Added code for LOCALFQDN conversion to browser-used server URL for webform and script iframes 
git-svn-id: svn://192.168.202.10@2952 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-27 18:14:03 +00:00
mattf f564d0c060 documentation change for last commit 
git-svn-id: svn://192.168.202.10@2948 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-24 02:36:41 +00:00
mattf c78fdbc3b8 Added complete GDPR compliance features 
git-svn-id: svn://192.168.202.10@2936 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-02 21:10:53 +00:00
mattf 5ff03c8d6d Added pause_max_dispo, fix for issue #1030 
git-svn-id: svn://192.168.202.10@2922 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-17 14:18:34 +00:00
mattf 3e73551aa6 Added callback_datetime as dispo call url variable 
small fix to cached stats in AST_VDadapt.pl script

git-svn-id: svn://192.168.202.10@2913 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-12 21:41:03 +00:00
mattf 5fccd05871 Added Outbound Lead Source Report 
git-svn-id: svn://192.168.202.10@2912 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-11 16:29:38 +00:00
mattf 787458a1d2 Added Non-Agent API call_dispo_report function 
Added URL columns to API Log Report
Added Time to/from to Agent Performancce Detail report

git-svn-id: svn://192.168.202.10@2906 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-08 22:34:57 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 04fe01cd9e Added calls_in_queue_count function to Agent API 
git-svn-id: svn://192.168.202.10@2893 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 22:12:30 +00:00
mattf 796cc9b2b6 Added Process Report 
admin_lists_custom code cleanup
New caller ID name code

git-svn-id: svn://192.168.202.10@2892 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 05:46:15 +00:00
mattf 87f36940ea Added call_status_stats API function 
Added vendor lead code filtering option to Lead Export Report

git-svn-id: svn://192.168.202.10@2882 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-10 01:27:59 +00:00
mattf 8d1be04e50 Added lead_status_search Non-Agent API function 
Added more debug logging to ASTupdate AMI2 script

git-svn-id: svn://192.168.202.10@2878 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-12-29 21:46:15 +00:00
mattf 52794f9514 Update to dispo send email doc 
git-svn-id: svn://192.168.202.10@2858 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-11-21 21:00:54 +00:00
mattf ca4fcbfb19 Added --wipe-closer-log flag to ADMIN_archive_log_tables.pl 
Added queue_log logging to inbound email handling

git-svn-id: svn://192.168.202.10@2847 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-26 14:27:27 +00:00
mattf 30c8c08e93 Added call_notes option to dispo send email 
git-svn-id: svn://192.168.202.10@2844 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-19 03:11:32 +00:00
mattf 599632f1db Added webphone_layout option to phones and user groups 
git-svn-id: svn://192.168.202.10@2840 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-11 19:35:55 +00:00
mattf 03a621e986 Added inbound list script override, Issue #1038 
Updated QueueMetrics doc

git-svn-id: svn://192.168.202.10@2835 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-10-07 02:10:18 +00:00
mattf 7c1b48a9e5 Fine-tuning of Asterisk 13 compatible code changes 
git-svn-id: svn://192.168.202.10@2826 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-30 13:47:18 +00:00
mattf e49231efb6 Added in_filter_override option and cache searching option to DNCcom inbound filter script 
git-svn-id: svn://192.168.202.10@2823 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-26 22:01:32 +00:00
mattf 1e27a05022 Added DID System-wide filter option to System Settings 
Added DNC.COM inbound number filtering with DNCcom_inbound_filter.php

git-svn-id: svn://192.168.202.10@2821 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-25 17:29:30 +00:00
mattf 7c00875818 Added option for Auto-inactive of expired lists 
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-21 12:28:02 +00:00
mattf 8f940f6dc6 Added IGNORE to bulk inserts to not error out entire statement if only one entry is a unique index duplicate 
git-svn-id: svn://192.168.202.10@2816 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-15 15:10:06 +00:00
mattf e9e71e5cab Fix for no-hopper dnc dialing issue 
Small change for two agent events

git-svn-id: svn://192.168.202.10@2814 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-09-14 01:16:04 +00:00
mattf ae8504c665 Added screen color settings to several admin screens and reports 
Updated documentation for Agent events HTTP push
Fixed issue with custom reports admin

git-svn-id: svn://192.168.202.10@2808 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-08-23 22:48:06 +00:00