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3d59df1ec4646ee787e07b29554f72dc5e95c04f
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Author SHA1 Message Date
mattf 3d59df1ec4 Added Campaign option to auto-pause agents when they go into several pre-call functions like Manual Dial, Lead Search, Callbacks Check, etc. Also added an option to auto-resume the agent when leaving those funtions. 
Fixed browser dimensions gathering in IE

git-svn-id: svn://192.168.202.10@1618 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-10 10:58:40 +00:00
mattf 2e53ea0777 Small fix for auto-list-resets on multi-server systems. 
git-svn-id: svn://192.168.202.10@1617 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-08 18:09:44 +00:00
mattf d75c27553b Added user_case option to options.php for admin Agent report use 
git-svn-id: svn://192.168.202.10@1616 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-07 16:13:52 +00:00
mattf 30d4f3217f Small bug fix for on-hook agents 
git-svn-id: svn://192.168.202.10@1615 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-07 15:28:17 +00:00
mattf 0d18a4a9ed Added add_list and update_list functions to the Non-Agent API, allowing you to add, modify and delete lists, as well as reset leads in a list, change a list to active or inactive, change the campaign of a list and delete the leads inside of a list. 
git-svn-id: svn://192.168.202.10@1614 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-06 15:52:54 +00:00
mattf 6e2da2d4d0 Added DEFER options to the scheduled callbacks alert campaign feature 
git-svn-id: svn://192.168.202.10@1613 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 21:55:05 +00:00
mattf 9215301c25 fixed a couple of issues with territory owner dialing in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@1612 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 19:51:54 +00:00
mattf 001b432129 Added on-hook phone agent features for inbound calls 
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 15:36:10 +00:00
mattf da565431ce Changed scheduled callbacks display in the agent interface to show all callback and lead information, including call history and call notes, without having to dial the lead. 
git-svn-id: svn://192.168.202.10@1610 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-25 17:54:26 +00:00
mattf c32946d89f Several fixes and small changes to QM queue_log logging 
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-25 05:50:23 +00:00
mattf 6213bf6247 fix for trunk reservation bug in auto-dial script 
git-svn-id: svn://192.168.202.10@1608 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-24 19:10:36 +00:00
mattf 8b41ed061e Added Per Call Notes option to the call_report_export.php script 
git-svn-id: svn://192.168.202.10@1607 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-24 17:29:05 +00:00
mattf 132cd2ebfb Added options to restrict agent lead search to the owner field equal to the user, user group or selected territories for the agent 
Changed Campaign VDAD Extension to Routing Extension in the campaign screen, updated help section for the field also

git-svn-id: svn://192.168.202.10@1606 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-23 14:26:29 +00:00
mattf b704ddb0a2 Changed internal agent interface accounting for selectable statuses 
git-svn-id: svn://192.168.202.10@1605 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-21 17:56:35 +00:00
mattf 3744ef4fa2 small fix for DB update 
git-svn-id: svn://192.168.202.10@1604 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-19 05:06:32 +00:00
mattf bb32d84a1e Added Agent Lead Search feature 
Added display of lead searches in user stats page
Fixed rare performance bug in real time report

git-svn-id: svn://192.168.202.10@1603 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-18 20:53:57 +00:00
mattf a14239024a Added the add-a-new-lead link to the admin interface 
git-svn-id: svn://192.168.202.10@1602 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-15 22:23:29 +00:00
mattf ecefb829b9 Added Secondary List Order which allows for further sorting of leads to be dialed by a secondary sorting method 
Added Default Campaign setting for the My Callback agent interface option so that the checkbox can be pre-selected or not on every call
Added the campaign option for per-call call notes in the agent interface. If the User Group also has Call Log enabled, the agent can also see the call notes from previous calls.

git-svn-id: svn://192.168.202.10@1601 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-15 19:23:30 +00:00
mattf 73795d2462 commented out slave server HTML note on reports that export downloads 
git-svn-id: svn://192.168.202.10@1600 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-14 15:52:56 +00:00
mattf 994b0ccf01 Added the ability to use custom statuses for scheduled callbacks. These are configurable with the Scheduled Callbacks flag in the System Statuses and Campaign Statuses administrative screens. 
Rearranged the statuses admin screens

git-svn-id: svn://192.168.202.10@1599 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-13 07:31:59 +00:00
mattf 1a1d5ca558 Added vdc_script_dispo_example.php script which can be customized to require specific fields be filled in before submitting 
Some docs updates
Some vicidial.php agent screen formatting changes

git-svn-id: svn://192.168.202.10@1598 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-09 02:40:38 +00:00
mattf c980a8ec3c Changed vicidial.php HTML code to be XHTML compliant, issue #444 
git-svn-id: svn://192.168.202.10@1597 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-29 16:40:51 +00:00
mattf 7f11d553cb Added add_user and add_phone non-agent API functions 
git-svn-id: svn://192.168.202.10@1596 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-28 03:49:08 +00:00
mattf 2683e79ba2 Fixed AREACODE DNC manual dial bug 
git-svn-id: svn://192.168.202.10@1595 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-24 20:01:44 +00:00
mattf 81188ad231 Small query fix for systems with large queue_log table 
git-svn-id: svn://192.168.202.10@1594 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-24 16:47:05 +00:00
mattf 46832fbb5e A few small bug fixes and doc changes 
git-svn-id: svn://192.168.202.10@1593 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-23 00:03:46 +00:00
mattf cecc889070 small fix for monitoring on real-time report 
git-svn-id: svn://192.168.202.10@1592 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-13 22:37:26 +00:00
mattf 2a08abeb32 Fixed missing EXTERNAL_IP function for recording links in modify lead and user stats reports. 
git-svn-id: svn://192.168.202.10@1591 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-13 21:37:43 +00:00
mattf 610f125932 Disable focus_blur_enabled by default 
git-svn-id: svn://192.168.202.10@1590 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-12 18:41:05 +00:00
mattf 5691bbe437 added options.php setting to enable/disable focus/blur enter-key-press fix, some issues in IE when using API 
git-svn-id: svn://192.168.202.10@1589 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-12 18:08:22 +00:00
mattf b3a7637dab Added List name sorting in admin.php 
Added options.php for real-time report to set display option defaults
minor bug fixes in real-time screen

git-svn-id: svn://192.168.202.10@1588 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-11 19:19:10 +00:00
mattf f7d62d6d01 remove apostrophes from incoming CIDnames 
git-svn-id: svn://192.168.202.10@1587 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-11 02:02:00 +00:00
mattf 01842f2e3f Changed realtime summary report campaign real-time link to the new realtime_report.php 
git-svn-id: svn://192.168.202.10@1586 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-10 18:29:00 +00:00
mattf d7e5c478a3 Added List Order randomize feature 
Added two new QM options in System Settings

git-svn-id: svn://192.168.202.10@1585 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-09 17:07:15 +00:00
mattf 7b45fe42d3 Added script to bulk insert phones on multiple servers with aliases: 
admin_phones_bulk_insert.php

git-svn-id: svn://192.168.202.10@1584 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-30 13:14:00 +00:00
mattf 33af9ddbf5 small php short tag fix 
git-svn-id: svn://192.168.202.10@1583 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-29 01:58:02 +00:00
mattf 34b78ae6dc Added capability for agent interface to have webphone as a thin top bar 
Added TOGGLE_OFF dialplan option for webphone

git-svn-id: svn://192.168.202.10@1582 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-27 22:06:51 +00:00
mattf 243a84d1f5 Added the ability to have inbound call times go beyond midnight. 
git-svn-id: svn://192.168.202.10@1581 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-20 02:30:04 +00:00
mattf c20d7a2447 small fix for realtime_report.php 
git-svn-id: svn://192.168.202.10@1580 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-18 20:23:06 +00:00
mattf 1ab72e0b45 Small fixes to the audio store perl script and the preprocess script 
git-svn-id: svn://192.168.202.10@1579 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-18 02:39:53 +00:00
mattf 4c447b9370 small changes to ncacsv39 format 
git-svn-id: svn://192.168.202.10@1578 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-17 15:03:02 +00:00
mattf 51e3012ff0 Added the ability to hide fields in the agent interface by entering ---HIDE--- into the System Settings label option for the field 
Added preprocess leads in script to filter leads and generate standard format lead files before being imported
changed realtime links to new realtime report

git-svn-id: svn://192.168.202.10@1577 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-17 11:40:51 +00:00
mattf 8433947330 Added rewritten AJAX/Javascript driven real-time report(realtime_report.php), able to support webphones for monitoring 
git-svn-id: svn://192.168.202.10@1576 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-16 19:01:16 +00:00
mattf 5e41919784 changed list auto resets to work on inactive lists 
git-svn-id: svn://192.168.202.10@1575 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-14 20:11:20 +00:00
mattf ae0745f843 Added Agent time stats to the real-time summary report 
git-svn-id: svn://192.168.202.10@1574 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-14 16:51:19 +00:00
mattf 9929466865 Added option to display statuses within the active lists of a campaign in the campaign modification screen 
git-svn-id: svn://192.168.202.10@1573 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-10 01:32:18 +00:00
mattf 8a95033a14 small fixes for focus/blur and element positioning in vicidial.php 
git-svn-id: svn://192.168.202.10@1572 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 17:13:13 +00:00
mattf 05c6abc4fd ADMIN_backup.pl added checks for dahdi and zaptel conf files (issue 352) 
git-svn-id: svn://192.168.202.10@1571 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 09:54:13 +00:00
mattf 41b3324208 Fixed Call Log dial bug (issue 393) 
git-svn-id: svn://192.168.202.10@1570 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 09:15:43 +00:00
mattf 45e26915fd Changed some descriptions and field names in Phones admin.php 
git-svn-id: svn://192.168.202.10@1569 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 08:45:34 +00:00