Commit Graph
252 Commits
Author SHA1 Message Date
mattf 4ce60a7fe3 Added did_log_export and recording_lookup functions to the non-agent API
Fixed rare VDAC-missing bug

git-svn-id: svn://192.168.202.10@1560 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-07 12:21:22 +00:00
mattf 1c1cb882c7 Added List override options for webform fields
Added script to purge all vicidial_callbacks records that are inactive or are tied to deleted leads, AST_DB_dead_cb_purge.pl

git-svn-id: svn://192.168.202.10@1558 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-28 08:15:42 +00:00
mattf ad4537e30f Added ability to modify scheduled callback dates and comments in the Admin Modify Lead screen
git-svn-id: svn://192.168.202.10@1557 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-28 00:48:31 +00:00
mattf e88bfe6b8e Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API
git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-24 22:15:28 +00:00
mattf 5afa4b038a Added campaign feature to automatically adjust the hopper level to the dialing rate and the number of active agents, also added a trim feature to make sure the hopper is not filled too much
Added source field to the vicidial_hopper table

git-svn-id: svn://192.168.202.10@1546 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-12 21:18:56 +00:00
mattf b44c4b625e Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park.
Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.

git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-08 06:27:05 +00:00
mattf 9199e08484 Added ability to change users' in-group settings from the in-group modification screen in bulk.
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-25 01:17:14 +00:00
mattf 1e18ecc983 Added the ViciDial Web Dial Firefox web browser plugin, that allows right-click selection dialing of phone numbers on web pages to a logged-in ViciDial Agent session.
git-svn-id: svn://192.168.202.10@1536 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-08 19:54:03 +00:00
mattf d5e2db78e1 Added In-Group options for Estimated Hold Time Minimum, which can replace the "15 seconds" minimum accouncement with an announcement of your choosing
Added a campaign option for Manual Preview Dial, to enable or disable that manual dial option, as well as allowing or disallowing for the SKIP lead option.
Added two new recording filename variable options: VENDORLEADCODE, LEADID
Raised limits on several agent interface lists(statuses, ingroups,etc...)

git-svn-id: svn://192.168.202.10@1535 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-08 08:37:16 +00:00
mattf 4fe81d44ed Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-04 20:32:13 +00:00
mattf 42416657ee Added "Add Lead URL" feature to in-groups, it will send a web get out as soon as a lead is created by the inbound process.
Added custom fields export to the ALL-LISTS function of the lists download script

git-svn-id: svn://192.168.202.10@1531 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-30 01:11:02 +00:00
mattf 4e6912b87c updated phone codes data and update instructions
git-svn-id: svn://192.168.202.10@1527 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-28 18:57:02 +00:00
mattf db7a290ebc Added ability to use Custom List Fields in Web Forms, Scripts and Dispo Call URL entries used by the agent interface
optimization of webform generation code in vicidial.php
cleanup of asterisk default conf files
several other small fixes

git-svn-id: svn://192.168.202.10@1525 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-28 04:02:00 +00:00
mattf ff8ca84d42 Added the Lists Campaign Statuses Report which is a list inventory report, not a calling report. This report will show statistics for all of the lists in the selected campaigns.
git-svn-id: svn://192.168.202.10@1521 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-16 13:32:09 +00:00
mattf 77ecbd1938 Added dispo_move_list.php script which can be used in the Dispo Call URL option for a campaign or in-group, allows for chaning of a list_id for a lead depending on the agent disposition status choice
git-svn-id: svn://192.168.202.10@1520 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-15 21:10:34 +00:00
mattf 60836e245f Added ability to view Inbound Report by selected DIDs instead of by in-groups. Link added to Reports page.
For all level 7 users the links to other admin sections are removed in reports
For the dispo screen on the agent interface the last number dialed is displayed instead of the main customer phone number.

git-svn-id: svn://192.168.202.10@1518 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-14 17:56:48 +00:00
mattf 33ed89564e Added customer 3way hangup logging options to campaigns which will log if and how far into the 3-way call a customer has hung-up
git-svn-id: svn://192.168.202.10@1516 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-08 16:13:14 +00:00
mattf aa0a5a431f Changed application limit for lead_id from 9 digits to 10 digits. This does not affect the database limit of lead_id: 4294967295
git-svn-id: svn://192.168.202.10@1515 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-03 06:29:08 +00:00
mattf ac232305b0 Added closecallid, xfercallid, agent_log_id as webform and script variables
git-svn-id: svn://192.168.202.10@1513 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-02 18:27:09 +00:00
mattf fe00b00380 Added password strength grading for users, phones and servers. Added ability to force a user password change on the next admin login. Added password default settings to System Settings and added a first login setup screen
Added Legal notices page

git-svn-id: svn://192.168.202.10@1510 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-02 01:14:14 +00:00
mattf 18bd1e2b44 Allow the changing of the queue priority of an inbound call while the call is in queue
Changed the example iax.conf and sip.conf to default to context=trunkinbound to prevent unauthenticated calls on insecure phone accounts

git-svn-id: svn://192.168.202.10@1509 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-30 19:33:02 +00:00
mattf 3c6bb1ac3e Added webphone options for System Key and Dialpad, may not be compatible with all webphones
Added optional dialplan entries to block 555 number calls

git-svn-id: svn://192.168.202.10@1508 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-27 21:08:04 +00:00
mattf 0d06d15d5f Added did_id, did_extension, did_pattern and did_description as webform and script variables in the agent screen.
Added "CallCard Search" as a report in the reports screen, level 7 users can now search-only the CallCards
Added PIN number search to CallCard Admin
Fixed issue with AA status auto-alt-dialing

git-svn-id: svn://192.168.202.10@1505 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-24 01:34:50 +00:00
mattf 8acdb07985 Added Manual Dial Prefix to allow for a different dial path for manual dial calls placed through the agent interface
git-svn-id: svn://192.168.202.10@1502 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-15 13:20:43 +00:00
mattf 521a84606a Added Transfer Presets to Campaigns allowing many dial presets for agent interface transfer-conf frame, new Campaigns sub-menu for Presets created, also reporting added on presets calling stats
Added ability on a per-campaign basis to hide the Number-to-Dial field in the transfer-conf frame

git-svn-id: svn://192.168.202.10@1501 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-15 04:21:24 +00:00
mattf a6459fb00f Added new beta script for faster checking of leave-3way conferences, AST_conf_update_3way.pl, read the comments before using
git-svn-id: svn://192.168.202.10@1499 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-12 02:52:41 +00:00
mattf 51229d5bd8 Added setting which can delay the Calculation and optionally the announcement of Estimated Hold Time for X seconds
Added ability to override the System Settings webphone URL per User Group

git-svn-id: svn://192.168.202.10@1498 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-11 12:29:32 +00:00
mattf 2393e4304e Added validation for Remote Agents to ensure that the User Start is a valid User in the system, also added validation that Remote Agents do not overlap their number of lines into another Remote Agent
git-svn-id: svn://192.168.202.10@1496 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-06 10:12:45 +00:00
mattf 824648e3f3 Added ability to search by callerid number when calls come into a DID and send matches to a different route
Added ability to clean up callerid numbers when calls come into a DID
Renamed "In-Groups" header in admin.php to "Inbound" to reflect that it is not just for In-groups, but includes DIDs and Call Menus as well
Added ability to download DNC numbers from the internal and campaign-specific DNC lists

git-svn-id: svn://192.168.202.10@1494 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-05 20:01:55 +00:00
mattf 5be4d855e6 Added User Group setting for allowable reports to restrict report viewing
Enabled User Group setting for allowable campaigns to restrict report viewing and admin.php activity
Changed level 7 users to only view reports links page
Changed "Admin" link to go to an admin links page instead of Phones listing
Added manual_dial_filter CAMPLISTS_ALL options

git-svn-id: svn://192.168.202.10@1491 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-03 19:02:42 +00:00
mattf f344d6e095 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-29 02:01:56 +00:00
mattf 844a8b775d Fix for minor bugs in admin
git-svn-id: svn://192.168.202.10@1483 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-22 17:27:32 +00:00
mattf bb5a774690 Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-19 18:12:41 +00:00
mattf 4c5ab4a3b6 Added Non-Agent API function for updating leads: update_lead
Allows for searching by lead_id, vendor_lead_code and phone_number as well as the ability to insert a new lead if no results found. Works with custom fields as well.

git-svn-id: svn://192.168.202.10@1480 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-18 07:42:32 +00:00
mattf eeb599216b Added recording fields output options to Calls Export Report
git-svn-id: svn://192.168.202.10@1478 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-13 06:48:15 +00:00
mattf 9ea5588dfe Added ability to run selected reports from a mysql slave server
Added date links to timeclock detail user links
Added entry_list_id field to vicidial_list for use in defining list that custom fields were associated with

git-svn-id: svn://192.168.202.10@1477 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-13 04:55:34 +00:00
mattf 1e6578090d Added ability to purge only one campaign's leads in the hopper, issue #349
git-svn-id: svn://192.168.202.10@1474 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-07 03:41:54 +00:00
mattf 6bb93a7253 Added third generation web-based lead loader capable of loading more data
file types and optionally loading all of them with custom list fields. 
You must install the following perl modules on your web server for this
new lead loader to work:
	cpan> install Spreadsheet::XLSX
	cpan> install Spreadsheet::Read
To get to the new lead loader, click to:
	Lists -> Load New Leads -> 3rd Gen Lead Loader
Here is a list of the file formats(by file extension) that are now
supported by the third generation web lead loader:
	TXT  - tab or pipe delimited
	CSV  - comma separated values
	XLS  - MS Excel 2000/XP
	XLSX - MS Excel 2007+
	SXC  - OpenOffice.org First Generation Spreadsheet
	ODS  - OpenOffice.org OpenDocument Spreadsheet

git-svn-id: svn://192.168.202.10@1472 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-07 03:10:01 +00:00
mattf f11a1df1f7 Added ability to load lead data into custom fields of lists using the web-based lead loader, only works with CSV and TXT files, and you must use a list ID override and select Custom Format.
git-svn-id: svn://192.168.202.10@1471 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-05 23:39:00 +00:00
mattf 76b5d2f260 Added several new options to agi-AGENT_route.agi
Added ability to send vendor_lead_code as a channel variable into the ALL_inbound AGI script when using VIDPROMPT Call Handle methods

git-svn-id: svn://192.168.202.10@1470 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-05 18:14:27 +00:00
mattf ba1b9d02d4 added custom fields import ability to the add_lead function in the non-agent API
git-svn-id: svn://192.168.202.10@1467 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-04 16:38:58 +00:00
mattf ba7b103518 Added Custom List Fields functions to the Admin and Agent web interfaces. To activate you need to enable custom fields in system settings, then you can go to the Lists section to add custom fields to a list. The fields are tied to a list, not a campaign, and they can be displayed in a new tab in the agent interface, and there is a new option to have the Get Call Launch open this custom fields tab upon a call being sent to the agent. Also, the Calls Export Report and the List Download feature include the custom fields values for the leads exported. There is currently no way to import data through the lead loader into custom fields.
git-svn-id: svn://192.168.202.10@1462 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-02 19:59:28 +00:00
mattf 9aba8cde5c Added new code to vicidial.php to help deal with agents on poor network connections. New vicidial.php option is $conf_check_attempts
git-svn-id: svn://192.168.202.10@1459 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-25 16:53:26 +00:00
mattf 4e12d93676 Added custom default field names for fields in the agent interface. Defined in the Admin System Settings
git-svn-id: svn://192.168.202.10@1454 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-23 02:42:22 +00:00
mattf 9202d72b30 Added function for start_call_url to work with remote agents
git-svn-id: svn://192.168.202.10@1453 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-22 15:25:32 +00:00
mattf c0319d3744 Added TTS voice as a web-configurable field defined per TTS entry
git-svn-id: svn://192.168.202.10@1452 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-22 03:55:26 +00:00
mattf 16470fa44f Added prompt options for in-group VIDPROMPT methods when initiated from Call Menus
git-svn-id: svn://192.168.202.10@1445 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-17 04:01:30 +00:00
mattf e5366d85e6 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-28 02:26:51 +00:00
mattf c2dfe440a7 Added utility in CallCard section to generate new card IDs and added view-by-Run function
update Italian agc_it translation

git-svn-id: svn://192.168.202.10@1440 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-27 00:58:08 +00:00
mattf 1b64716a97 Added In-group options for setting the length of the on hold message and the hold time option press message as well as offering the option to have those two prompts be non-blocking and allow existing newer calls through to agents while the prompts are playing
git-svn-id: svn://192.168.202.10@1437 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-23 19:03:35 +00:00