ViciDial/agc_2-X
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52eefe4d8013515735f35c9d55e0c92c1d1ba7bb
Commit Graph
688 Commits
Author SHA1 Message Date
mattf 52eefe4d80 Changed agi-record_prompts.agi to use DB storage 
Added more detail to agent screen debug logging

git-svn-id: svn://192.168.202.10@2604 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-30 04:12:18 +00:00
mattf 808c4b1a3b Added agent_xfer_park_3way option allowing agents to park 3way calls in the agent screen 
git-svn-id: svn://192.168.202.10@2602 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-29 16:05:17 +00:00
mattf 4981c16a38 Added Fronter - Closer Detail Report 
Fixed admin logging bug
Added lead_age option to dispo_move_list.php

git-svn-id: svn://192.168.202.10@2599 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-21 17:35:33 +00:00
mattf 44722cec99 Added required fields screen label feature 
git-svn-id: svn://192.168.202.10@2596 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-19 04:41:33 +00:00
mattf 5970a54bb4 Added List Merge utility 
Added User List NEW Lead Limit options(only works in No Hopper dialiing)
Fixed rare issue with email parsing
Added option in Agent Performance Detail report to only show live agents

git-svn-id: svn://192.168.202.10@2594 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-14 13:10:56 +00:00
mattf 049efc6f7c Added agent display field option for last local call time 
Added new options to dispo_move_list.php
Updated internal chat screen colors for agent

git-svn-id: svn://192.168.202.10@2587 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-09-10 20:45:45 +00:00
mattf 48919ee282 Added User Group Hourly Report 
Fixed several reporting bugs

git-svn-id: svn://192.168.202.10@2582 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-27 13:52:30 +00:00
mattf 7f10d76a83 Added custom colors/logos for customer chat 
Added user nickname for customer chat
Added trim to campaign number and dtmf preset updates
Fixed issue with new HTML format for Team Performance Detail report
Added MANUALDIALLINK script option for agent scripts

git-svn-id: svn://192.168.202.10@2579 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-18 18:00:56 +00:00
mattf ebd7ba5805 Added ALT Multi Dispo URL option to restrict URL sending by list ID. 
Added Admin Bulk Tools page, linked from Admin Utilities page.

git-svn-id: svn://192.168.202.10@2575 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-02 01:25:44 +00:00
mattf 44e43e6bae Added campaign option to automatically manual dial next number in agent 
screen after X seconds. Must be enabled in System Settings.

git-svn-id: svn://192.168.202.10@2569 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-07-31 21:30:33 +00:00
mattf 975a1507de Added lead_field_info function to the non-agent API 
git-svn-id: svn://192.168.202.10@2561 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-07-10 03:49:37 +00:00
mattf a4f3fcc6a9 Added more Automatic Hopper Multiplier options, up to 4 
git-svn-id: svn://192.168.202.10@2560 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-07-08 11:47:31 +00:00
mattf e3040f22a7 Name change of optional feature 
git-svn-id: svn://192.168.202.10@2554 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-06-27 17:08:36 +00:00
mattf a1eadcc379 Added agent_screen_colors and script_remove_js system settings 
git-svn-id: svn://192.168.202.10@2553 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-06-21 23:03:57 +00:00
mattf 0ee7ddbc2c Added display of admin change differences to last change on the change 
detail page

git-svn-id: svn://192.168.202.10@2548 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-06-12 02:37:57 +00:00
mattf be8462919d Added update_campaign Non-Agent API function 
git-svn-id: svn://192.168.202.10@2544 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-06-03 16:13:37 +00:00
mattf 74a84c671a Hiding email group settings that are not needed in admin.php 
git-svn-id: svn://192.168.202.10@2543 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-06-02 18:54:51 +00:00
mattf 2087bd53c4 Added phone outbound alt caller ID to allow for phone-dialed calls to use 
a separate CID number when dialing through a specific context

git-svn-id: svn://192.168.202.10@2541 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-27 19:19:49 +00:00
mattf 475a5b5e83 formatting fixes in admin.php 
git-svn-id: svn://192.168.202.10@2537 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-18 00:40:03 +00:00
mattf f956c98493 Set admin.php System Summary section links to always be black 
Added cm_postal.agi script to search for zipcode and forward to state DID
Added state/postal_code population on inbound lead insert if channel variables set

git-svn-id: svn://192.168.202.10@2536 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-17 07:54:20 +00:00
mattf 5a6b5daa6d Added new options to enable the recent changes to the UK OFCOM Drop Rate 
calculations
Added new export script, VICI_CSV_dump_call_log.pl

git-svn-id: svn://192.168.202.10@2535 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-16 03:29:38 +00:00
mattf 226830d13e Changed lists view to default to not show leads counts, with link to click to show counts in admin.php 
git-svn-id: svn://192.168.202.10@2529 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-08 23:50:22 +00:00
mattf 17f8f944c2 Added options to define a color scheme and logo for admin web screens 
git-svn-id: svn://192.168.202.10@2528 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-08 16:09:46 +00:00
mattf 09015f7864 Fixed old mysql connector in admin.php, issue #950 
git-svn-id: svn://192.168.202.10@2527 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-06 10:49:45 +00:00
mattf 90c12b8793 Added option to enable/disable admin web screen row clicking 
git-svn-id: svn://192.168.202.10@2526 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-04-29 15:36:16 +00:00
mattf 6d2f63cbf3 Added called counts categories to medialog report 
Added more detail to active server column on reports page

git-svn-id: svn://192.168.202.10@2523 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-04-27 20:59:27 +00:00
mattf 1c80526448 Added default_phone_code to system_settings, removed hard-coded default phone_code of '1' in several places. Issue #942 
git-svn-id: svn://192.168.202.10@2514 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-04-14 14:16:23 +00:00
mattf 4b202c8f23 More admin web interface design changes, highlight on hover in most listings, click on line in addition to link. 
git-svn-id: svn://192.168.202.10@2505 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-04-04 14:39:10 +00:00
mattf c5be4f2efd Made several URL form input fields longer in admin web screens 
Fixed missing start and dispo call url variables, issue #938

git-svn-id: svn://192.168.202.10@2503 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-04-01 02:23:41 +00:00
mattf 9b3e5a6eb6 Redesign of Admin sub-menu and added icons for web admin 
Fixed issues with missing navigation elements

git-svn-id: svn://192.168.202.10@2500 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-30 20:03:21 +00:00
mattf 2fb1198308 Added report_display_type option and several design changes to the real-time report 
git-svn-id: svn://192.168.202.10@2496 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-28 07:18:27 +00:00
mattf 6e80c3d6d9 Reworked System Summary Screen and several other design elements for the admin web interface 
Added new Dutch images, issue #936

git-svn-id: svn://192.168.202.10@2495 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-27 06:07:21 +00:00
mattf bdbf4cc3b9 Added campaign option to move USERONLY scheduled callbacks to ANYONE callbacks after X minutes being LIVE without the agent calling them back. 
Changed web admin sidebar menu design

git-svn-id: svn://192.168.202.10@2492 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-25 18:39:51 +00:00
mattf 4e295c5558 Changed AC-CID changes to log to the same entry instead of one per record 
git-svn-id: svn://192.168.202.10@2491 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-13 11:58:16 +00:00
mattf bf033c4646 Added select/deselect all options to AC-CID modify page. Reworked max stats calculations 
git-svn-id: svn://192.168.202.10@2490 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-13 02:07:44 +00:00
mattf 5ca41ee715 Added new webphone options 
Added option to define a carrier across all servers

git-svn-id: svn://192.168.202.10@2488 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 17:04:52 +00:00
mattf 3fd75a75c6 Added Alternate IVR(Call Menu) Logging options 
Added more optional logging to ADMIN_keepalive_ALL.pl script for end-of-day processes, also those processes now only run on the voicemail server of a cluster.

git-svn-id: svn://192.168.202.10@2486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 05:08:50 +00:00
mattf 5b8763d1be Added ability to transfer customer chats to another chat group or agent 
Added API Log Report to Admin Utilities page

git-svn-id: svn://192.168.202.10@2485 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-05 15:12:59 +00:00
mattf 2a9ea0d9c4 Added settings-report_default_format and help text for several reports 
Added agents per server counts to bottom of reports page
Standardized formatting on several agent reports
Added display of several fields to modify lead page

git-svn-id: svn://192.168.202.10@2474 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-22 19:04:44 +00:00
mattf 195170d696 Added recording access options 
git-svn-id: svn://192.168.202.10@2468 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-16 21:09:28 +00:00
mattf 132d7b60a9 Fixed SQL issues with making changes in admin.php, Issue #913 
git-svn-id: svn://192.168.202.10@2466 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-11 11:30:18 +00:00
mattf 8e96a477da Added new campaign setting for Manual Dial Hopper Check, Issue #881 
Added realtime check to see whether sub chats are still running, Issue #910
Changed some mysqli_query to mysql_to_mysqli for consistency in several scripts

git-svn-id: svn://192.168.202.10@2465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-09 13:37:14 +00:00
mattf 4bdbb6c06a Fixed user modification issue with certain manager user settings 
git-svn-id: svn://192.168.202.10@2462 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 22:44:49 +00:00
mattf 0f8a9bda01 tiny fix for user preset search option 
git-svn-id: svn://192.168.202.10@2461 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 20:37:22 +00:00
mattf 8c815570cf Added disable_user_group_bulk_change option to options.php 
Added on_hook_cid_number setting to in-groups

git-svn-id: svn://192.168.202.10@2460 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 19:36:32 +00:00
mattf ad8ce7d434 Added GROUP_AREACODE option to inbound did filters 
git-svn-id: svn://192.168.202.10@2459 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 12:54:20 +00:00
mattf 0c56918ab7 Added options in In-Groups and Campaigns to allow for the agent recordings 
to be initiated by the routing process instead of at the agent screen
Fixed issues with non-ascii leads loading

git-svn-id: svn://192.168.202.10@2453 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-03 02:41:21 +00:00
mattf 484b41793c Added agent_allowed_chat_groups to User Groups 
git-svn-id: svn://192.168.202.10@2451 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-31 14:45:45 +00:00
mattf 7192aede07 Fixed admin logging in several places in admin.php 
git-svn-id: svn://192.168.202.10@2450 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-31 06:15:54 +00:00
mattf 882c1b5359 Added campaign setting for manual_dial_timeout 
git-svn-id: svn://192.168.202.10@2448 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-30 04:33:24 +00:00