ViciDial/agc_2-X
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5be4d855e6b5e0e79e81fe5ee0cf7e17d656c0cb
Commit Graph
189 Commits
Author SHA1 Message Date
mattf 5be4d855e6 Added User Group setting for allowable reports to restrict report viewing 
Enabled User Group setting for allowable campaigns to restrict report viewing and admin.php activity
Changed level 7 users to only view reports links page
Changed "Admin" link to go to an admin links page instead of Phones listing
Added manual_dial_filter CAMPLISTS_ALL options

git-svn-id: svn://192.168.202.10@1491 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-08-03 19:02:42 +00:00
mattf f344d6e095 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP 
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-29 02:01:56 +00:00
mattf 9ea5588dfe Added ability to run selected reports from a mysql slave server 
Added date links to timeclock detail user links
Added entry_list_id field to vicidial_list for use in defining list that custom fields were associated with

git-svn-id: svn://192.168.202.10@1477 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-07-13 04:55:34 +00:00
mattf 92dd8f87e3 Fixed preset and timer bugs in vdc_db_query.php for auto-dial calls 
Added new format to lead loader

git-svn-id: svn://192.168.202.10@1458 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-25 13:20:43 +00:00
mattf 9e9c8b751c Fix for dispo call url bug related to dialed number and label 
git-svn-id: svn://192.168.202.10@1457 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-24 18:06:46 +00:00
mattf 4e12d93676 Added custom default field names for fields in the agent interface. Defined in the Admin System Settings 
git-svn-id: svn://192.168.202.10@1454 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-06-23 02:42:22 +00:00
mattf e5366d85e6 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well 
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-28 02:26:51 +00:00
mattf af0f6d198f Small change to how in-group uniqueid display works, addition of PRESERVE option 
git-svn-id: svn://192.168.202.10@1420 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-28 10:57:02 +00:00
mattf f5f59f6eaa Added manual dial override as campaign option 
Added agent blind monitoring alert campaign options
Added inbound custom call id display options
Added optional phone codec settings
Added ability to block user information in the real-=time report by viewing user
Update Italian agent build in trunk

git-svn-id: svn://192.168.202.10@1417 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-25 06:03:36 +00:00
mattf c2d7764b64 Added scheduled_callbacks_count feature to campaigns to define if all active or only live triggered callbacks count is shown to the agent 
git-svn-id: svn://192.168.202.10@1413 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-20 14:26:28 +00:00
mattf 854b9eb2c9 small issue fix for calls that have no valid phone number received 
git-svn-id: svn://192.168.202.10@1411 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-20 02:44:28 +00:00
mattf ff7d1e764c fixes for extension append for manual dial 
git-svn-id: svn://192.168.202.10@1408 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-16 10:47:14 +00:00
mattf e3dd977f94 removed SIP and IAX listen/barge links from reports page(commented out in HTML) 
fixed extended alt dialing bug in agent interface

git-svn-id: svn://192.168.202.10@1404 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-13 17:52:11 +00:00
mattf 308dff1c4d added campaign override for QM callstatus option 
git-svn-id: svn://192.168.202.10@1402 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-06 03:20:43 +00:00
mattf 715ed94231 Added queuemetrics_callstatus option 
Added full logging of user campaign/ingroup rank settings in user modify function

git-svn-id: svn://192.168.202.10@1400 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-05 18:58:17 +00:00
mattf 237ae2a1a3 small fix for pause code submissions issue that is very rare 
git-svn-id: svn://192.168.202.10@1398 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 17:47:00 +00:00
mattf e23c1c5895 changed agent manual alt phone dialing to use a new vicidial_agent_lgo record for each call, status set to ALTNUM for all but the last calls and pause code(sub_status) set to ANDIAL for all but the first entry. 
git-svn-id: svn://192.168.202.10@1397 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 16:46:11 +00:00
mattf 605915a014 logging fixes for LAGGED calls and vicidial_agent_log entries 
Added human-readable manual dial hangup causes

git-svn-id: svn://192.168.202.10@1391 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-01 02:19:57 +00:00
mattf e806a4e09b Added options to AST_cleanup_agent_log script 
git-svn-id: svn://192.168.202.10@1390 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-31 07:24:05 +00:00
mattf e0d2a15277 vicidial_agent_log fixes and new process added to cleanup script 
git-svn-id: svn://192.168.202.10@1388 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-27 22:46:31 +00:00
mattf d37aff908f Fixed answering machine message issues(requires extensions.conf change) 
Fixed inbound next-call-route issue

git-svn-id: svn://192.168.202.10@1387 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-27 13:10:22 +00:00
mattf c3628837c5 Added CallCard report export 
Added agent screen transfer-conf button display options through user Groups

git-svn-id: svn://192.168.202.10@1369 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-13 06:17:41 +00:00
mattf 5833ec44f4 Added Call Card minute balance feature set, see CALLCARD.txt for more info 
git-svn-id: svn://192.168.202.10@1367 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-12 15:54:03 +00:00
mattf 77a2d6e79c Added queuemetrics_loginout option in system settings 
git-svn-id: svn://192.168.202.10@1364 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-09 11:31:41 +00:00
mattf 605fdc19ec added state change time update to second pause code submission 
git-svn-id: svn://192.168.202.10@1355 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-02 14:05:13 +00:00
mattf ccd267aa0e added phrase to translations 
added date chooser to timeclock detail and IVR reports
added 3-WAY status to Real-time report
changed AGENTDIRECT selection to a separate link instead of clicking on number-to-dial field

git-svn-id: svn://192.168.202.10@1353 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-01 21:01:51 +00:00
mattf 585e90b0df fix for FastAGI_log parking manual dial calls 
git-svn-id: svn://192.168.202.10@1346 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-24 17:31:37 +00:00
mattf 831c5879e2 Added dccsv43 lead loading format 
Added ability to use security_phrase as a custom CID field per lead

git-svn-id: svn://192.168.202.10@1344 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-21 17:06:32 +00:00
mattf 2da079c225 Added agent call log view and dispo log file entry option 
git-svn-id: svn://192.168.202.10@1341 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-20 17:16:32 +00:00
mattf a5c576f87a Changed Pause Code functions to allow for multiple pause codes per paused period 
changed warning spans to variable length in vicidial.php

git-svn-id: svn://192.168.202.10@1332 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-07 16:34:03 +00:00
mattf 82cc9db5fa fixes issues with logging in INBOUND_MAN dial method 
git-svn-id: svn://192.168.202.10@1328 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-03 11:49:28 +00:00
mattf f85c071314 disable debug logging level in vdc_db_query.php 
git-svn-id: svn://192.168.202.10@1327 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-02 17:25:56 +00:00
mattf 3d97a4e790 fix for issue 295 
git-svn-id: svn://192.168.202.10@1326 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-02-02 16:43:06 +00:00
mattf 96e0488a61 Small fixes for logging and agentdirect display 
git-svn-id: svn://192.168.202.10@1317 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-26 12:10:45 +00:00
mattf de21f6cbd8 deactivated the SO agent search option, replaced it with LO 
Changed "After hours", "No agent no queue" and "drop timeout reached" DROPs to use AFTHRS/NANQUE/TIMEOT statuses respectively
Added an option to record calls that enter through a DID until they end or enter an in-group queue
Added ability to have AGENTDIRECT calls that drop go to user's defined voicemail box

git-svn-id: svn://192.168.202.10@1314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-24 03:17:14 +00:00
mattf 411b157c0b small manual dial logging fix 
git-svn-id: svn://192.168.202.10@1306 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-15 21:18:48 +00:00
mattf d0b2b64731 another fix for manual dial call progress 
git-svn-id: svn://192.168.202.10@1305 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-15 04:16:23 +00:00
mattf 3141ce113b vdc_db_query.php bug fixes and addition of dispo_name as dispo URL option, issues 285, 286, 287 
git-svn-id: svn://192.168.202.10@1304 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-14 01:15:12 +00:00
mattf 6839770854 fixes for bugs 248, 274 all related to manual dialing and DEAD call logging and disconnect/busy logging for manual dial calls 
git-svn-id: svn://192.168.202.10@1301 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-09 20:13:59 +00:00
mattf a12f0f4c2e fixes for bugs 270, 259, 273 all related to manual dialing and alt number dialing 
git-svn-id: svn://192.168.202.10@1300 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-09 13:33:36 +00:00
mattf b9e0c22091 Added variable sizing on the vicidial.php screen 
git-svn-id: svn://192.168.202.10@1293 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-07 12:29:04 +00:00
mattf e697b51dc5 fix for duplicate issue when copying in admin.php 
git-svn-id: svn://192.168.202.10@1292 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-04 20:45:25 +00:00
mattf b090113903 Added three more transfer-conference number-to-dial presets, and ListID override options 
Added Dispo Call URL, allows back-end call to a web page or URL when agent dispos a call
Added log rolling archive script to automatically move logs into archive tables monthly

git-svn-id: svn://192.168.202.10@1291 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-04 06:51:18 +00:00
mattf 54c4be9b1e bug fixes 
git-svn-id: svn://192.168.202.10@1290 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-30 21:28:53 +00:00
mattf 9024491595 Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call. 
Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch

git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-29 17:04:26 +00:00
mattf 7148cbce47 Added Initial Queue Position logging on inbound calls and a summary of this to the Inbound report 
git-svn-id: svn://192.168.202.10@1277 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-14 15:16:59 +00:00
mattf a79154a890 Fixed campaign_logindate and added campaign_calldate field 
Added exception for campaigns to generate stats even if MANUAL or INBOUND_MAN with no auto-dialing

git-svn-id: svn://192.168.202.10@1274 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-07 04:43:41 +00:00
mattf 8b192b433f Added Consultative checkbox to a newly redesigned transfer-conf panel in vicidial.php 
Added Delete Voicemail After Email option to voicemail accounts

git-svn-id: svn://192.168.202.10@1272 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-06 05:53:23 +00:00
mattf 47c886c73e Added Recording Filename and Recording ID as agent Script variables 
git-svn-id: svn://192.168.202.10@1271 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-05 05:23:54 +00:00
mattf 068c58571e Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen. 
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-01 06:39:15 +00:00