ViciDial/agc_2-X
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7388e3d4817c4be8752c34fcec913f5f3b886e6d
Commit Graph
493 Commits
Author SHA1 Message Date
mattf 7388e3d481 Added CHAT option to Inbound Queue No Dial campaign setting to prevent 
outbound auto-dialing if a chat is waiting for an agent

git-svn-id: svn://192.168.202.10@2702 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-14 18:32:14 +00:00
mattf efef4d5a2f Added campaign agent_xfer_validation option and ingroup populate_state_areacode option 
git-svn-id: svn://192.168.202.10@2698 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-09 20:54:47 +00:00
mattf f397b629c9 Added admin Automated Reports section, allowing easier web configuration of scheduled reports being sent by Email or FTP. 
git-svn-id: svn://192.168.202.10@2695 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-05 04:34:52 +00:00
mattf 8a8494bcbb Added validation that sounds web dir exists for audio store and non-agent API 
Enabled required custom list fields with INBOUND_ONLY option

git-svn-id: svn://192.168.202.10@2693 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-03-02 18:26:42 +00:00
mattf 7ac9d21d83 Added In-group areacode_filter feature, allowing you to drop calls after a set number of seconds in queue that either match or do not match a list of areacodes defined per in-group. 
git-svn-id: svn://192.168.202.10@2674 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-21 03:55:04 +00:00
mattf fe6a6187b1 Added Agent API function switch_lead to switch the active call lead_id while 
the agent is on a live inbound phone call.

git-svn-id: svn://192.168.202.10@2673 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-20 19:18:08 +00:00
mattf fb0292f439 Added campaign setting for Dead Call to Dispo Only, to allow the Dead Call Max Seconds setting to send the agent to the dispo screen 
git-svn-id: svn://192.168.202.10@2671 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-17 22:40:50 +00:00
mattf e2e5bb0069 Added logging of API request URLs, with display in API Log report 
git-svn-id: svn://192.168.202.10@2664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-09 22:52:28 +00:00
mattf 4e22158f7d Added phone_number_log API function 
Added api_only_user User option

git-svn-id: svn://192.168.202.10@2662 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-07 18:44:38 +00:00
mattf 8946a89ddb Added populate_lead_province in-group option 
git-svn-id: svn://192.168.202.10@2658 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-01-14 19:56:20 +00:00
mattf 64386356b6 Added conf_qualify servers option 
git-svn-id: svn://192.168.202.10@2655 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-27 03:27:36 +00:00
mattf e8359fe1e2 Added agent chat screen colors for agent screen chats 
git-svn-id: svn://192.168.202.10@2651 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-22 14:56:11 +00:00
mattf b87a7806ee Added the ability for internal chats to have more than one agent participant 
Fix for rare parked call hangup issue

git-svn-id: svn://192.168.202.10@2648 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-17 14:13:08 +00:00
mattf 951fd67bd9 Added cm_sc_areacode.agi script 
Added AGI option to Settings Containers

git-svn-id: svn://192.168.202.10@2642 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-06 02:00:16 +00:00
mattf 97d7d6b771 Updated trunk for new working version 2.14 
git-svn-id: svn://192.168.202.10@2633 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-27 03:19:23 +00:00
mattf f4e3cd1f05 Added listloader file upload error output 
Added beta outbound call routing code and docs

git-svn-id: svn://192.168.202.10@2620 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-15 19:46:42 +00:00
mattf cfa21bfc5e Changed script_id to 20 characters max, other small script changes 
git-svn-id: svn://192.168.202.10@2617 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-13 16:01:30 +00:00
mattf 7c39d151b5 changed timeclock, welcome and agent scripts to use uniform agent screen colors 
git-svn-id: svn://192.168.202.10@2612 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-07 05:01:33 +00:00
mattf 765070842b Added web lead loader phone number length restriction, use system setting to enable 
Added more options to the callbacks bulk move and bulk change admin utilities

git-svn-id: svn://192.168.202.10@2611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-05 07:10:09 +00:00
mattf 18dbaa8ba6 Added User Overall user_new_lead_limit 
git-svn-id: svn://192.168.202.10@2608 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-02 01:35:50 +00:00
mattf 52eefe4d80 Changed agi-record_prompts.agi to use DB storage 
Added more detail to agent screen debug logging

git-svn-id: svn://192.168.202.10@2604 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-30 04:12:18 +00:00
mattf 808c4b1a3b Added agent_xfer_park_3way option allowing agents to park 3way calls in the agent screen 
git-svn-id: svn://192.168.202.10@2602 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-29 16:05:17 +00:00
mattf 10b5f661fb updating of timeclock reports 
git-svn-id: svn://192.168.202.10@2597 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-20 04:04:48 +00:00
mattf 44722cec99 Added required fields screen label feature 
git-svn-id: svn://192.168.202.10@2596 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-19 04:41:33 +00:00
mattf 5970a54bb4 Added List Merge utility 
Added User List NEW Lead Limit options(only works in No Hopper dialiing)
Fixed rare issue with email parsing
Added option in Agent Performance Detail report to only show live agents

git-svn-id: svn://192.168.202.10@2594 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-14 13:10:56 +00:00
mattf 049efc6f7c Added agent display field option for last local call time 
Added new options to dispo_move_list.php
Updated internal chat screen colors for agent

git-svn-id: svn://192.168.202.10@2587 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-09-10 20:45:45 +00:00
mattf ad24ae3897 Fixed DB collation issue 
Added cm_dnc_new.agi script

git-svn-id: svn://192.168.202.10@2584 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-31 14:06:50 +00:00
mattf 9e1929ad49 Added --recording-log-days=X option to the archive log tables script 
git-svn-id: svn://192.168.202.10@2583 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-27 14:18:30 +00:00
mattf b4763dd278 notes and SQL for last round of updates 
git-svn-id: svn://192.168.202.10@2580 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-20 14:42:06 +00:00
mattf 1a83039d94 Added ALT Multi Dispo URL option to restrict URL sending by list ID 
git-svn-id: svn://192.168.202.10@2573 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-01 11:36:54 +00:00
mattf 44e43e6bae Added campaign option to automatically manual dial next number in agent 
screen after X seconds. Must be enabled in System Settings.

git-svn-id: svn://192.168.202.10@2569 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-07-31 21:30:33 +00:00
mattf a1eadcc379 Added agent_screen_colors and script_remove_js system settings 
git-svn-id: svn://192.168.202.10@2553 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-06-21 23:03:57 +00:00
mattf 2087bd53c4 Added phone outbound alt caller ID to allow for phone-dialed calls to use 
a separate CID number when dialing through a specific context

git-svn-id: svn://192.168.202.10@2541 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-27 19:19:49 +00:00
mattf 5a6b5daa6d Added new options to enable the recent changes to the UK OFCOM Drop Rate 
calculations
Added new export script, VICI_CSV_dump_call_log.pl

git-svn-id: svn://192.168.202.10@2535 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-16 03:29:38 +00:00
mattf 17f8f944c2 Added options to define a color scheme and logo for admin web screens 
git-svn-id: svn://192.168.202.10@2528 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-08 16:09:46 +00:00
mattf 90c12b8793 Added option to enable/disable admin web screen row clicking 
git-svn-id: svn://192.168.202.10@2526 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-04-29 15:36:16 +00:00
mattf bdbf4cc3b9 Added campaign option to move USERONLY scheduled callbacks to ANYONE callbacks after X minutes being LIVE without the agent calling them back. 
Changed web admin sidebar menu design

git-svn-id: svn://192.168.202.10@2492 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-25 18:39:51 +00:00
mattf 4e295c5558 Changed AC-CID changes to log to the same entry instead of one per record 
git-svn-id: svn://192.168.202.10@2491 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-13 11:58:16 +00:00
mattf 5ca41ee715 Added new webphone options 
Added option to define a carrier across all servers

git-svn-id: svn://192.168.202.10@2488 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 17:04:52 +00:00
mattf 3fd75a75c6 Added Alternate IVR(Call Menu) Logging options 
Added more optional logging to ADMIN_keepalive_ALL.pl script for end-of-day processes, also those processes now only run on the voicemail server of a cluster.

git-svn-id: svn://192.168.202.10@2486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 05:08:50 +00:00
mattf 5b8763d1be Added ability to transfer customer chats to another chat group or agent 
Added API Log Report to Admin Utilities page

git-svn-id: svn://192.168.202.10@2485 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-05 15:12:59 +00:00
mattf 2a9ea0d9c4 Added settings-report_default_format and help text for several reports 
Added agents per server counts to bottom of reports page
Standardized formatting on several agent reports
Added display of several fields to modify lead page

git-svn-id: svn://192.168.202.10@2474 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-22 19:04:44 +00:00
mattf 195170d696 Added recording access options 
git-svn-id: svn://192.168.202.10@2468 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-16 21:09:28 +00:00
mattf 8e96a477da Added new campaign setting for Manual Dial Hopper Check, Issue #881 
Added realtime check to see whether sub chats are still running, Issue #910
Changed some mysqli_query to mysql_to_mysqli for consistency in several scripts

git-svn-id: svn://192.168.202.10@2465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-09 13:37:14 +00:00
mattf 8c815570cf Added disable_user_group_bulk_change option to options.php 
Added on_hook_cid_number setting to in-groups

git-svn-id: svn://192.168.202.10@2460 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 19:36:32 +00:00
mattf ad8ce7d434 Added GROUP_AREACODE option to inbound did filters 
git-svn-id: svn://192.168.202.10@2459 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 12:54:20 +00:00
mattf a4160e7096 Added chat dead detection in agent screen, real-time report and API 
Added chat/email live images for agent screen

git-svn-id: svn://192.168.202.10@2455 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-04 19:11:44 +00:00
mattf 0c56918ab7 Added options in In-Groups and Campaigns to allow for the agent recordings 
to be initiated by the routing process instead of at the agent screen
Fixed issues with non-ascii leads loading

git-svn-id: svn://192.168.202.10@2453 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-03 02:41:21 +00:00
mattf 484b41793c Added agent_allowed_chat_groups to User Groups 
git-svn-id: svn://192.168.202.10@2451 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-31 14:45:45 +00:00
mattf 882c1b5359 Added campaign setting for manual_dial_timeout 
git-svn-id: svn://192.168.202.10@2448 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-30 04:33:24 +00:00