ViciDial/agc_2-X
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7ff7f2f59f820b0b938d8a006729c2ed7b579f81
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438 Commits
Author SHA1 Message Date
mattf 7ff7f2f59f changing versions on trunk to 2.6 after branching of 2.4 
git-svn-id: svn://192.168.202.10@1811 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-04-20 20:24:20 +00:00
mattf 62ecea514a Small admin web interface fixes 
Added Danish translation for agent web interface[issue #464]
Added Russian agent screen buttons[issue #425]
Updated non-English agent screen translations(Spanish[issue #161], Swedish[issue #530] and Google-translated new phrases for all languages)

git-svn-id: svn://192.168.202.10@1807 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-04-19 06:00:53 +00:00
mattf 2f2b2f06b0 Added admin option to search lead logs through slave DB 
git-svn-id: svn://192.168.202.10@1805 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-04-09 17:31:38 +00:00
mattf 43a00d3c74 small documentation changes 
git-svn-id: svn://192.168.202.10@1802 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-04-03 11:26:29 +00:00
mattf a9aaf9025d Added Carrier Log and Hangup Reason reports to Admin Utilities screen 
Added Lead Loading File Templates
Added "--daily" option to the ADMIN_archive_log_tables.pl script allowing
	for the call_log and vicidial_log_extended tables to be archived every
	night and only keep the last 24-hours of logs in the active table.
Fixed Hopper call count limit bug

git-svn-id: svn://192.168.202.10@1800 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-04-03 02:20:33 +00:00
mattf c9317e6374 Removed single-quotes and backslashes in custom field data where it had not previously been filtered 
Fixed DIALABLE counts for Completed statuses

git-svn-id: svn://192.168.202.10@1797 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-03-16 16:14:43 +00:00
mattf e89e6c4570 Fixed issue #545 
Fixed small admin.php moh issue in campaigns
Added separate Net::SFTP and Net::SSH2::SFTP sales export scripts

git-svn-id: svn://192.168.202.10@1793 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-03-01 22:47:25 +00:00
mattf 2100e1bac5 Added IGNORENOSCROLL option to force scroll bars in script tabs with an iframe 
git-svn-id: svn://192.168.202.10@1792 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-02-28 01:22:10 +00:00
mattf 966564377e Added Dialer Inventory Report options for excluding lists and ranking shifts display order 
Added User Group multi-selection option to the real-time report
Added HTML bar chart display options to most of the reports
Removed password logging from admin scripts failed login attempts
Made webroot-writable system setting function the same on all admin scripts
Fixed list lastcalldate for manual dial calls

git-svn-id: svn://192.168.202.10@1789 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-02-24 21:43:54 +00:00
mattf b7be4130c8 Fixes for missing User Group restriction settings in several administrative and reporting scripts 
git-svn-id: svn://192.168.202.10@1788 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-02-21 07:28:58 +00:00
mattf 9bcfe7911a Added campaign option to check the hopper for duplicate vendor_lead_code 
Added remote-agent daily stats
Added option to log non-agent-API queries from non-admin.php queries

git-svn-id: svn://192.168.202.10@1784 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-02-13 22:29:27 +00:00
mattf 92a2029c0b Added List territory reset function 
git-svn-id: svn://192.168.202.10@1782 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-02-08 01:02:41 +00:00
mattf 86400c6fc6 Documentation updates 
fixed small bug in non-agent API with custom fields

git-svn-id: svn://192.168.202.10@1780 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-27 18:42:38 +00:00
mattf a6708a7a3c Added User Group Active User In-Group Select function to User Group page 
git-svn-id: svn://192.168.202.10@1779 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-26 02:13:19 +00:00
mattf 94a2d35f74 Added System max Stats report and permissions for both max stats reports 
git-svn-id: svn://192.168.202.10@1778 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-25 17:38:50 +00:00
mattf 78af1a8b3d small admin.php bugfix 
header change to inbound daily report csv download
rewrite of the IVRfilter report

git-svn-id: svn://192.168.202.10@1774 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-19 02:21:23 +00:00
mattf d624dfc940 admin.php copyright date update 
added webphone variables to bulk phone add script
fixed fullname dispo/start url variable

git-svn-id: svn://192.168.202.10@1770 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-05 01:44:59 +00:00
mattf 03c3f41a55 Added Dialer Inventory Report, requires a process to be added to the crontab after-hours to gather the statistics 
git-svn-id: svn://192.168.202.10@1769 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-03 03:50:33 +00:00
mattf 86d042aeac Added Timer Action for Dx_DIAL_QUIET options and timer_rebeep.agi script to allow for periodic beep in agent session required by some organizations to make customers aware of a recorded line 
git-svn-id: svn://192.168.202.10@1767 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-28 01:05:22 +00:00
mattf f2345e29ae Added Max Daily Stats gathering/updating/display functions 
Fixed some ereg issues in admin.php

git-svn-id: svn://192.168.202.10@1763 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-23 14:04:39 +00:00
mattf b4220a9a02 Added new Grade-Random Next-Agent-Call methods that allow for agents to have a higher or lower probability of receiving the next call depending on their grade for a specific in-group or campaign. 
git-svn-id: svn://192.168.202.10@1759 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-12-02 18:51:29 +00:00
mattf f8bcd5a45f Added Inbound Daily Report 
Added more filename filtering for audio store

git-svn-id: svn://192.168.202.10@1756 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-22 18:34:49 +00:00
mattf bc4d468eda Added ability to set scheduled callbacks with Agent API. 
Added alt_phone and address3 field searches to DID and Call Menu in-group call routing, to allow searching first by phone number, then optionally by alt_phone and address3.
Fixed admin change log display issue

git-svn-id: svn://192.168.202.10@1755 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-21 15:31:15 +00:00
mattf 2b0e82aa9d Added ability to block customer information and hide portions of customer phone numbers within the admin interface on a per admin-user basis. 
Many fixes for user group restrictions in admin pages

git-svn-id: svn://192.168.202.10@1753 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-06 16:25:10 +00:00
mattf 98c9dc10cd quick fix for add-a-phone issue in admin.php 
git-svn-id: svn://192.168.202.10@1751 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-04 15:26:00 +00:00
mattf 5de342e442 Added "Admin User Group" setting to just about every section of the admin web interface, allowing for more complete administrative access segmentation for different divisions within the same company. 
Added Max Calls settings to in-groups, allowing for a cap on concurrent calls being handled by each in-group, either in total or in queue.

git-svn-id: svn://192.168.202.10@1750 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-03 10:40:56 +00:00
mattf 200b76f618 Added Scheduled Callback Calltime Block feature 
git-svn-id: svn://192.168.202.10@1747 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-24 18:11:38 +00:00
mattf 0fb089ff95 Added Scheduled Callback Hours Block feature to block USERONLY callbacks from being displayed to an agent within a set number of hours since the callback was set 
git-svn-id: svn://192.168.202.10@1746 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-22 01:55:27 +00:00
mattf 05ce19738f Added 5 more fields to Contacts 
Added code to help prevent API transfer duplicates
lengthened the web_form_address in admin.php to 9999 characters

git-svn-id: svn://192.168.202.10@1744 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-18 19:42:28 +00:00
mattf c43b89ea66 Added Admin -> Contacts section(must be enabled in System Settings) which allows for system-wide transfer contacts to be used in conjunction with Custom Transfer being set to VIEW_CONTACTS and Enable Transfer Presets set to CONTACTS. Able to be disabled per user. Also can be accessed from a separate database by using the Alt Log settings in System Settings. The purpose of this feature is to be used for a receptionist or operator that needs to transfer calls to non-agents. 
git-svn-id: svn://192.168.202.10@1743 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-16 14:53:29 +00:00
mattf c7224e22ea Changed survey audio files to allow for multiple files with pipe delimiter 
small fix for remote agent inbound routing

git-svn-id: svn://192.168.202.10@1739 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-10 20:20:27 +00:00
mattf b2083d4e6c Added new Call Count Limit option to the campaign screen. This allows you to limit the number of attempts for any lead being dialed by a campaign. Previously you had to use a filter to achieve this functionality. 
Added new Complete flag for statuses and campaign statuses. Used by the new colums mentioned below as well as for future reports.
Added Dialable and Penetration colums to the Statuses Within This List/Campaign tables on the list and campaign screens, showing the DIALABLE count for each status as well as the complete-flag and call-count-limit percentage as PENETRATION.

git-svn-id: svn://192.168.202.10@1736 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-06 18:47:54 +00:00
mattf 6e58799bbc Added new cm_lookup.agi script to allow for account lookups within a Call Menu without having to go into an in-group. Also new Call Menu option added to allow for vicidial_list field logging of responses inside of a call menu. 
git-svn-id: svn://192.168.202.10@1732 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-10-05 03:37:24 +00:00
mattf 0721ea73f9 small changes to amd post process: VD_amd.agi 
git-svn-id: svn://192.168.202.10@1728 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-27 04:28:44 +00:00
mattf 290d4db598 Added 5 custom fields to DIDs in admin.php 
git-svn-id: svn://192.168.202.10@1727 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-24 00:54:25 +00:00
mattf 0b74db5c49 Added ability to define a callerid to use for action transfers from in-groups(Drop, After-Hours, No-Agent-No-Queue) when transferring out to voicemail, extension, callmenu, etc... You can also select that the customer phone number is used. 
Added ability to drop or after-hours to a call menu in in-groups.

git-svn-id: svn://192.168.202.10@1726 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 15:37:49 +00:00
mattf 36276f9b69 Added DID remote agent extension override entries allowing for inbound calls that are routed to remote agents being able to have DID-specific extensions that a call would be routed to instead of the remote agent extension. 
Added 9 new User permissions to allow access to specific Admin sections like Vociemail Music-on-hold and 7 others individually.

git-svn-id: svn://192.168.202.10@1725 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-23 04:36:26 +00:00
mattf a6c708d250 Added Phone Login Load Balancing Grouping campaign settings to allow smaller campaigns to have their agents on the same server to allow for more efficient dialing on outbound campaigns. 
Fixed rare in-group remote agent recording issue

git-svn-id: svn://192.168.202.10@1723 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-20 19:18:12 +00:00
mattf a1951d350e Added ability to set custom callerID numbers per campaign for outbound calls by areacode. You can even set multiple callerIDs per areacode. 
git-svn-id: svn://192.168.202.10@1717 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-01 16:12:37 +00:00
mattf 414c5150c3 Added survey_recording option for outbound survey campaigns 
git-svn-id: svn://192.168.202.10@1716 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-30 03:25:22 +00:00
mattf 0b2a8da229 Added options in Call Menus to allow for invalid action on second or third invalid selection by the caller instead of just the first 
git-svn-id: svn://192.168.202.10@1715 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-29 20:42:38 +00:00
mattf 0c3724f8b2 Added optional DID Agent logging as System Settings option. This logs calls that come into DIDs in a separate table that includes the in-group and user that the call was sent to, if applicable 
git-svn-id: svn://192.168.202.10@1714 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 17:15:16 +00:00
mattf 027b645582 Added update_phone, add_phone_alias, update_phone_alias functions to the non-agent API 
several small bug fixes

git-svn-id: svn://192.168.202.10@1713 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-22 03:25:54 +00:00
mattf 92491ea659 Added filter for spaces in recording filenames 
Added counts for phone codes in system settings

git-svn-id: svn://192.168.202.10@1712 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 17:00:20 +00:00
mattf 5158cac68f Added the Campaign Status List Report which shows calls broken down by status within each list_id for a campaign 
git-svn-id: svn://192.168.202.10@1711 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-16 02:05:05 +00:00
mattf a9bdda821d Added noanswer logging feature to System Settings, will log only auto-dial calls that are not answered to a separate table 
Added new Team Performance Detail report to the Reports page. This is a fairly detailed and database-intensive report that summarizes several user-grouped statistics

git-svn-id: svn://192.168.202.10@1708 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-09 20:34:24 +00:00
mattf e93a0495ff Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos. 
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-08-02 05:49:37 +00:00
mattf d00840eecd Added DISPO_SELECT_DISABLED option for the Dispo Disable setting in campaigns 
git-svn-id: svn://192.168.202.10@1705 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-31 02:54:02 +00:00
mattf 56fa8c8723 Added options to set the voicemail zone and extra voicemail options for each voicemail box in phones and extra voicemail boxes. Also added default voicemail zone and timezone settings in the system settings. Added several new zonemessages to the default voicemail.conf.sample file 
git-svn-id: svn://192.168.202.10@1702 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-27 14:57:59 +00:00
mattf 2beb1bd5e1 Added export report for outbound IVR calls 
git-svn-id: svn://192.168.202.10@1698 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-22 03:04:18 +00:00