Commit Graph
199 Commits
Author SHA1 Message Date
mattf 8113ebeedb Added the ability for customers to be able to enter a new phone number to be
called back on for the CallerID CallBack Queue feature
Added the new Callmenu Survey Report(linked as "Callmenu Agent" in Reports)

git-svn-id: svn://192.168.202.10@3011 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-08-06 15:26:23 +00:00
mattf 7efd0ea400 Added user variable sending option on enter_ingroup_url feature
Added full_name and launch_user variables to AST_send_URL.pl script

git-svn-id: svn://192.168.202.10@2996 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-06-01 13:55:57 +00:00
mattf 663d674e60 Changed closer logs for AGENTDIRECT calls to log destination user
git-svn-id: svn://192.168.202.10@2988 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-21 21:07:48 +00:00
mattf 725c2c6483 Added In-Group option for Enter In-Group URL, which can send a URL request when a caller enters an In-Group right before the system looks for an agent to send the call to.
git-svn-id: svn://192.168.202.10@2987 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-05-21 10:08:40 +00:00
mattf 0092f2c3e2 Added in-group populate_lead_source, populate_lead_vendor settings
git-svn-id: svn://192.168.202.10@2973 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-04-24 20:14:01 +00:00
mattf cb9cfc61a6 Added source_id as optional channel variable to populate when inserting new leads in inbound AGI script
git-svn-id: svn://192.168.202.10@2946 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-03-21 12:25:15 +00:00
mattf 81b357ebfa Fix for Wait/Hold time options when nothing is pressed, inbound AGI
git-svn-id: svn://192.168.202.10@2938 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-03-06 19:54:20 +00:00
mattf d5413661bb Added additional logging for Timeclock end-of-day processes
Ssmall changes for Inbound Queue No Dial

git-svn-id: svn://192.168.202.10@2932 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-03-01 18:45:21 +00:00
mattf 6cebbbcf5b Added NO_READY option for no_agent_no_queue in-group feature, issue #1046
git-svn-id: svn://192.168.202.10@2923 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-02-17 15:26:43 +00:00
mattf 600f57aae9 Big fix for recent feature
git-svn-id: svn://192.168.202.10@2907 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-02-09 22:17:15 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached.
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
2018-02-07 04:48:33 +00:00
mattf ff0ebcd509 Added Max Inbound Calls Outcome to allow for different behaviors when an agent reaches their maximum inbound calls for the day
git-svn-id: svn://192.168.202.10@2859 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-11-24 17:07:47 +00:00
mattf 6780d6aa3d Bug fix for on-hook agents using Asterisk 1.8 & 11 in ALL inbound AGI
git-svn-id: svn://192.168.202.10@2839 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-10-11 17:15:22 +00:00
mattf d355b2f13a Added extension append cidname options
Added custom reports link variables

git-svn-id: svn://192.168.202.10@2825 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-09-30 13:14:52 +00:00
mattf 23efb62a70 Fix for recordings beginning with CALLID
more updates for Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2819 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-09-22 02:17:39 +00:00
mattf 7c00875818 Added option for Auto-inactive of expired lists
Fixed issue with using CALLID at beginning of recording filename
Added partial experimantal Asterisk 13 compatibility

git-svn-id: svn://192.168.202.10@2817 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-09-21 12:28:02 +00:00
mattf c58b8ec413 Added screen_colors.php include file for uniform screen color code
Added uniqueid logging to vicidial_xfer_log, as well as archiving of that table

git-svn-id: svn://192.168.202.10@2812 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-09-03 13:56:49 +00:00
mattf b047a748dc Added In-Group option to ask callers if they would take a survey after agent has handled their call. Overrides agent HANGUP CUSTOMER button to send call to survey instead. Includes sample 'survey_' audio
Added HTML option to User Group Hourly Detail report
Small fix for XFER LINE HUNG UP detection

git-svn-id: svn://192.168.202.10@2804 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-08-17 17:34:09 +00:00
mattf 1d1fe448cc Added missing list_id in log inserts
git-svn-id: svn://192.168.202.10@2781 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-06-22 02:46:44 +00:00
mattf 74e2e5ec0a Fixed rare inbound logging issue #1017
Added more additional variable filtering

git-svn-id: svn://192.168.202.10@2761 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-05-28 14:49:36 +00:00
mattf 02ba88cec4 Updated AST_parkstats.php for new park logging, and added link to it from Admin Utilites
Added park_rpt display option to User Stats, will show uer parked calls
Fixed minor logging issue in agi-VDAD_ALL_inbound.agi script

git-svn-id: svn://192.168.202.10@2730 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-04-13 02:48:52 +00:00
mattf c5a734ccf6 Added Drop Lists feature, allowing you to add new leads to a list built from
DROP calls from inbound groups on a scheduled basis.

git-svn-id: svn://192.168.202.10@2714 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-03-27 19:56:06 +00:00
mattf efef4d5a2f Added campaign agent_xfer_validation option and ingroup populate_state_areacode option
git-svn-id: svn://192.168.202.10@2698 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-03-09 20:54:47 +00:00
mattf 975f7e4dce Fix for areacode_filter logging issue
git-svn-id: svn://192.168.202.10@2679 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-02-21 14:13:12 +00:00
mattf 7ac9d21d83 Added In-group areacode_filter feature, allowing you to drop calls after a set number of seconds in queue that either match or do not match a list of areacodes defined per in-group.
git-svn-id: svn://192.168.202.10@2674 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-02-21 03:55:04 +00:00
mattf 6c1c76f82c Added OW options to populate_lead_province in-group option to overwrite province field every time a call goes into the in-group.
git-svn-id: svn://192.168.202.10@2659 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-01-18 11:04:56 +00:00
mattf 8946a89ddb Added populate_lead_province in-group option
git-svn-id: svn://192.168.202.10@2658 3d104415-ff17-0410-8863-d5cf3c621b8a
2017-01-14 19:56:20 +00:00
mattf 3e902086e7 Fixed QM partition problem with new MySQL keyword 'partition'
git-svn-id: svn://192.168.202.10@2610 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-11-02 16:55:52 +00:00
mattf f956c98493 Set admin.php System Summary section links to always be black
Added cm_postal.agi script to search for zipcode and forward to state DID
Added state/postal_code population on inbound lead insert if channel variables set

git-svn-id: svn://192.168.202.10@2536 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-05-17 07:54:20 +00:00
mattf 8c815570cf Added disable_user_group_bulk_change option to options.php
Added on_hook_cid_number setting to in-groups

git-svn-id: svn://192.168.202.10@2460 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-06 19:36:32 +00:00
mattf 0c56918ab7 Added options in In-Groups and Campaigns to allow for the agent recordings
to be initiated by the routing process instead of at the agent screen
Fixed issues with non-ascii leads loading

git-svn-id: svn://192.168.202.10@2453 3d104415-ff17-0410-8863-d5cf3c621b8a
2016-01-03 02:41:21 +00:00
mattf 329eb6a881 Fixed issue with recording vicidial_id for remote agent calls, now set to closecallid in ALL inbound AGI script
git-svn-id: svn://192.168.202.10@2390 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-10-04 12:16:19 +00:00
mattf 9b66134906 Fixed field lengths that didn't match DB schema in admin modify lead scripts
Added debug output for vendor_lead_code duplicate rejections count
Fixed some untranslated phrases in admin.php
Added compatibility for custom fields data options

git-svn-id: svn://192.168.202.10@2369 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-09-08 19:47:33 +00:00
mattf 53694957ce Added inbound group _lead_reset options for calls hung up or sent to voicemail/message
git-svn-id: svn://192.168.202.10@2366 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-08-05 02:59:49 +00:00
mattf 40bad4cc8a Added user setting for lead_filter_id in no-hopper dialing
Fixed in-group no-agent call url

git-svn-id: svn://192.168.202.10@2344 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-07-07 15:28:06 +00:00
mattf 8f9acf3cda Fixed issue with ALT and ADDR3 lookups with list/campaign restruction, Issue #872
git-svn-id: svn://192.168.202.10@2343 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-07-04 11:57:01 +00:00
mattf 70dd65db75 Added option to change the background color for agent scripts
Added option to hide the In-Group ID in the agent screen for inbound calls
Added option to not populate the In-Group Name in the security_phrase field (the "Show" field) of the vicidial_list table on new inbound leads.

git-svn-id: svn://192.168.202.10@2332 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-06-09 22:42:25 +00:00
mattf 98f47e650d Fixed NANQUE bug with VMAIL_NO_INST
git-svn-id: svn://192.168.202.10@2304 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-04-10 10:38:36 +00:00
mattf a9e7861253 Added option to populate the entry_list_id from the DID when routing to an
In-Group

git-svn-id: svn://192.168.202.10@2302 3d104415-ff17-0410-8863-d5cf3c621b8a
2015-04-04 20:03:33 +00:00
mattf fb59dbcb93 Added No Agent Call URL override option for lists
Added CPD Unknown Action option for campaigns
Added date field for www_phrases and wipe option on perl script
Fixed issue where vicidial_closer_log was not populating list_id

git-svn-id: svn://192.168.202.10@2218 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-12-12 02:40:45 +00:00
mattf 15f59079df Added campaign option to default the search existing leads checkbox on the manual dial screen of the agent interface, as well as reset it after every call
Added campaign option to hide call log and call count data on the agent screen when viewing lead information
Fixed minor AGI inbound bug for estimated hold time bug if there are no log records

git-svn-id: svn://192.168.202.10@2107 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-24 11:05:25 +00:00
mattf 222b62abb6 Added Max Inbound Calls options to Campaigns and Users to enforce a maximum number of inbound calls received per day per agent
git-svn-id: svn://192.168.202.10@2104 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-04-18 13:56:53 +00:00
mattf 9e1e02dcb1 Added CALLID as a recording filename variable
Added IMAP and POP3 debug flag option when --debugX used
Added Called Counts List IDs Report

git-svn-id: svn://192.168.202.10@2086 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-03-13 13:25:04 +00:00
mattf e59d5e16ac Added Agent API functions for preview_dial_action while previewing or manual alt dialing a lead
Added several lead field options to QM Socket URL

git-svn-id: svn://192.168.202.10@2074 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-02-16 03:27:54 +00:00
mattf d789f45d98 Added VMAIL_NO_INST options to send calls to voicemail with no instructions playing after the voicemail greeting
git-svn-id: svn://192.168.202.10@2062 3d104415-ff17-0410-8863-d5cf3c621b8a
2014-01-26 20:40:20 +00:00
mattf 3a32d5e993 Added called_count logging to vicidial_log and vicidial_closer_log.
Fixed unanswered agent outbound call logging issue

git-svn-id: svn://192.168.202.10@2046 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-12-10 13:09:34 +00:00
mattf 4eea18c28a Changes to queue_log IVR event logging for new QM features
git-svn-id: svn://192.168.202.10@2028 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-09-27 20:20:42 +00:00
mattf 61b5e03d01 Added filtering to AGI processes to help prevent DID SQL injection attacks
Added nanpa filtering log viewing to new NANPA updating process
Fixed span order in vicidial.php
Fixed issue with list webform overrides in agent interface
other small variable filtering fixes

git-svn-id: svn://192.168.202.10@2023 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-09-26 01:27:15 +00:00
mattf 76ef12f03d Small bug fixes related to AGI output in ALL inbound and outbound scripts
git-svn-id: svn://192.168.202.10@1920 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-01-22 18:04:20 +00:00
mattf 666a583b24 Added BETA support for Asterisk 1.8 with vicidial. To download a version of Asterisk 1.8, go to:
http://downloads.vicidial.com/beta-apps/

git-svn-id: svn://192.168.202.10@1917 3d104415-ff17-0410-8863-d5cf3c621b8a
2013-01-20 17:41:26 +00:00