Commit Graph
269 Commits
Author SHA1 Message Date
mattf 8bd03c5335 Added ability to use static audio from dynamic fields in Survey and Answering machine messages when using Cepstral TTS
Added voicemail emailbody to voicemail.conf that will show callerIDnumber after the name

git-svn-id: svn://192.168.202.10@1710 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-08-16 01:04:01 +00:00
mattf e93a0495ff Added ability to chose the type of callerid sent for inbound ring-agent calls in the in-group: GENERIC, INGROUP, CUSTOMER PHONE and combos.
Added NA Call URL feature to campaigns and in-groups, works like dispo call url but only for non-agent handled calls like DROP, NA, etc...
Changed MULTI_LEAD Auto-Alt-Dial to use Auto-Alt-Dial Statuses set in the campaign automatically, you may need to add auto-alt-statuses
Added a check to admin.php to prevent submission of campaign and in-group changes before the entire form loads
Added call_id as a script and url variable
Added debug logging of dispo/start/add-lead/no-agent URL submissions to a database table

git-svn-id: svn://192.168.202.10@1706 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-08-02 05:49:37 +00:00
mattf d3ddafb705 Changed HIDE alter phone setting to hide all references to phone numbers in logs and info displays in agent interface
Fixed issue when dial timeout and drop call seconds are too high in outbound campaign
Changed cid on outbound routing to call menus

git-svn-id: svn://192.168.202.10@1699 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-07-24 03:38:46 +00:00
mattf 41cd41aff4 Added last_inbound_call_time and last_inbound_call_finish Next Agent Call routing options to in-groups
git-svn-id: svn://192.168.202.10@1689 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-07-07 18:22:51 +00:00
mattf 0abd61a0d5 Added ability to use AGENTEXT in AGENTDIRECT in-groups as a way to send dropped, no-agent-no-queue and other transferred calls to a specific dialplan number per-user defined in the User Custom Five field
git-svn-id: svn://192.168.202.10@1688 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-07-07 11:42:00 +00:00
mattf 86a34213ae Added queuemetrics_pe_phone_append option
git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-06-27 05:03:56 +00:00
mattf 6686cbeb91 Added CALLMENU Survey Method
git-svn-id: svn://192.168.202.10@1667 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-05-29 05:21:08 +00:00
mattf a091519340 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group.
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-05-26 04:37:51 +00:00
mattf 2e994b98c9 Fixed minor voicemail issue
git-svn-id: svn://192.168.202.10@1653 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-05-05 20:22:21 +00:00
mattf 7389121a04 Added variables to agi-set_variables script
Added third RING_ALL entry on example dialplans

git-svn-id: svn://192.168.202.10@1634 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-04-05 19:11:39 +00:00
mattf cf8bff3354 Added user recording override settings checking, for remote agent recording
git-svn-id: svn://192.168.202.10@1631 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-25 18:41:08 +00:00
mattf e2b1671281 Added recording ability for Remote Agents
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-25 03:52:14 +00:00
mattf 6396d758b5 Small bug fixes for IE clipboard copy and inbound calls queueing
git-svn-id: svn://192.168.202.10@1621 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-14 15:10:45 +00:00
mattf 30d4f3217f Small bug fix for on-hook agents
git-svn-id: svn://192.168.202.10@1615 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-07 15:28:17 +00:00
mattf 001b432129 Added on-hook phone agent features for inbound calls
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-03-04 15:36:10 +00:00
mattf c32946d89f Several fixes and small changes to QM queue_log logging
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-25 05:50:23 +00:00
mattf 994b0ccf01 Added the ability to use custom statuses for scheduled callbacks. These are configurable with the Scheduled Callbacks flag in the System Statuses and Campaign Statuses administrative screens.
Rearranged the statuses admin screens

git-svn-id: svn://192.168.202.10@1599 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-02-13 07:31:59 +00:00
mattf 81188ad231 Small query fix for systems with large queue_log table
git-svn-id: svn://192.168.202.10@1594 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-24 16:47:05 +00:00
mattf 46832fbb5e A few small bug fixes and doc changes
git-svn-id: svn://192.168.202.10@1593 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-23 00:03:46 +00:00
mattf f7d62d6d01 remove apostrophes from incoming CIDnames
git-svn-id: svn://192.168.202.10@1587 3d104415-ff17-0410-8863-d5cf3c621b8a
2011-01-11 02:02:00 +00:00
mattf 243a84d1f5 Added the ability to have inbound call times go beyond midnight.
git-svn-id: svn://192.168.202.10@1581 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-20 02:30:04 +00:00
mattf 45e8bfe3fc another small fix for VDAC outbound issue
git-svn-id: svn://192.168.202.10@1566 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-07 23:38:02 +00:00
mattf 6c855bb60a very small change to outbound AGI
git-svn-id: svn://192.168.202.10@1565 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-07 22:34:05 +00:00
mattf 4ce60a7fe3 Added did_log_export and recording_lookup functions to the non-agent API
Fixed rare VDAC-missing bug

git-svn-id: svn://192.168.202.10@1560 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-12-07 12:21:22 +00:00
mattf 079613d7db Changed CIDname for 3way calls
git-svn-id: svn://192.168.202.10@1556 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-26 02:59:40 +00:00
mattf ad97a346af Added optional agi-set_variables.agi script for setting of channel variables before dialing calls
git-svn-id: svn://192.168.202.10@1553 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-18 20:01:25 +00:00
mattf 2662cd79f1 fixed minor AMD bug in TTS filtering
git-svn-id: svn://192.168.202.10@1545 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-11-12 20:52:54 +00:00
mattf 9199e08484 Added ability to change users' in-group settings from the in-group modification screen in bulk.
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-25 01:17:14 +00:00
mattf d5e2db78e1 Added In-Group options for Estimated Hold Time Minimum, which can replace the "15 seconds" minimum accouncement with an announcement of your choosing
Added a campaign option for Manual Preview Dial, to enable or disable that manual dial option, as well as allowing or disallowing for the SKIP lead option.
Added two new recording filename variable options: VENDORLEADCODE, LEADID
Raised limits on several agent interface lists(statuses, ingroups,etc...)

git-svn-id: svn://192.168.202.10@1535 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-08 08:37:16 +00:00
mattf 4fe81d44ed Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-10-04 20:32:13 +00:00
mattf 42416657ee Added "Add Lead URL" feature to in-groups, it will send a web get out as soon as a lead is created by the inbound process.
Added custom fields export to the ALL-LISTS function of the lists download script

git-svn-id: svn://192.168.202.10@1531 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-30 01:11:02 +00:00
mattf aa0a5a431f Changed application limit for lead_id from 9 digits to 10 digits. This does not affect the database limit of lead_id: 4294967295
git-svn-id: svn://192.168.202.10@1515 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-09-03 06:29:08 +00:00
mattf 18bd1e2b44 Allow the changing of the queue priority of an inbound call while the call is in queue
Changed the example iax.conf and sip.conf to default to context=trunkinbound to prevent unauthenticated calls on insecure phone accounts

git-svn-id: svn://192.168.202.10@1509 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-30 19:33:02 +00:00
mattf f46210e3f7 Added sip-silence playbacks before transfers on ALL_inbound script
git-svn-id: svn://192.168.202.10@1507 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-26 10:47:30 +00:00
mattf 0d06d15d5f Added did_id, did_extension, did_pattern and did_description as webform and script variables in the agent screen.
Added "CallCard Search" as a report in the reports screen, level 7 users can now search-only the CallCards
Added PIN number search to CallCard Admin
Fixed issue with AA status auto-alt-dialing

git-svn-id: svn://192.168.202.10@1505 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-24 01:34:50 +00:00
mattf 51229d5bd8 Added setting which can delay the Calculation and optionally the announcement of Estimated Hold Time for X seconds
Added ability to override the System Settings webphone URL per User Group

git-svn-id: svn://192.168.202.10@1498 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-11 12:29:32 +00:00
mattf 5519a4e792 added vtiger_phone_match.php script to be used as example of how to use the Filter URL feature in DIDs
git-svn-id: svn://192.168.202.10@1497 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-06 11:14:42 +00:00
mattf 824648e3f3 Added ability to search by callerid number when calls come into a DID and send matches to a different route
Added ability to clean up callerid numbers when calls come into a DID
Renamed "In-Groups" header in admin.php to "Inbound" to reflect that it is not just for In-groups, but includes DIDs and Call Menus as well
Added ability to download DNC numbers from the internal and campaign-specific DNC lists

git-svn-id: svn://192.168.202.10@1494 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-08-05 20:01:55 +00:00
mattf f344d6e095 Added timer action methods HANGUP, EXTENSION, CALLMENU and IN_GROUP
Fixed queue priority in outbound auto-dial calls when agents have not selected to take calls from all allowed in-groups in a campaign
Added delete_lead option to the update_lead function in the Non-Agent api
Added a GROUP column to the Remote Agents listing in admin.php
Changed the new 3rd gen lead loader to the default, with a link to the old one
Fixed FORM bug when no script is used in vicidial.php

git-svn-id: svn://192.168.202.10@1486 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-29 02:01:56 +00:00
mattf 56ef9f564a Added no_update option to the update_lead function
Fixed issue with Estimated Hold Time Optioins
Added instructions for eaccelerator PHP control app

git-svn-id: svn://192.168.202.10@1484 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-23 19:06:19 +00:00
mattf 50e80f77d3 fixed small bugs in non-agent API and in-group hold time options
small changes to admin.php add a phone and server listings

git-svn-id: svn://192.168.202.10@1482 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-20 18:05:12 +00:00
mattf bb5a774690 Added Wait Time options to in-groups. This is different from the Estimated Hold Time options because this is based only on the customer wait time. Also, second and third options were added for both allow the offering of a press 1, 2 and 3 option in the wait/hold time option features
git-svn-id: svn://192.168.202.10@1481 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-19 18:12:41 +00:00
mattf 76b5d2f260 Added several new options to agi-AGENT_route.agi
Added ability to send vendor_lead_code as a channel variable into the ALL_inbound AGI script when using VIDPROMPT Call Handle methods

git-svn-id: svn://192.168.202.10@1470 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-07-05 18:14:27 +00:00
mattf 5a7a9ce269 do not overwrite security_phrase in outbound survey campaigns if it is populated
git-svn-id: svn://192.168.202.10@1456 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-24 01:00:50 +00:00
mattf 5928c40d9c Added ability for inbound calls to take priority over outbound campaign calls in the outbound call handling process
git-svn-id: svn://192.168.202.10@1455 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-23 17:55:11 +00:00
mattf c0319d3744 Added TTS voice as a web-configurable field defined per TTS entry
git-svn-id: svn://192.168.202.10@1452 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-22 03:55:26 +00:00
mattf 4b696a299f fixed small bug in calltime AGI script
git-svn-id: svn://192.168.202.10@1451 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-22 01:41:50 +00:00
mattf b5e642692c Added Spanish and French sounds for date and say functions to work in those languages
git-svn-id: svn://192.168.202.10@1448 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-19 14:08:05 +00:00
mattf 16470fa44f Added prompt options for in-group VIDPROMPT methods when initiated from Call Menus
git-svn-id: svn://192.168.202.10@1445 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-06-17 04:01:30 +00:00
mattf 347b530093 added cleaning of north american CID(1 prefix) in ALL_inbound script and resetting of on-hold interval after hold-time-option played
git-svn-id: svn://192.168.202.10@1442 3d104415-ff17-0410-8863-d5cf3c621b8a
2010-05-27 05:27:05 +00:00