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43 Commits
Author SHA1 Message Date
mattf ba8a71944c Added force_fronter_leave_3way Agent API function 
git-svn-id: svn://192.168.202.10@3026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-09-09 13:28:03 +00:00
mattf f564d0c060 documentation change for last commit 
git-svn-id: svn://192.168.202.10@2948 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-03-24 02:36:41 +00:00
mattf 4ab83a9e0c Added new PRESS_CALLBACK_QUEUE option to Hold Time and Wait Time In-Group settings, allowing for a customer to retain their place in line in the queue and be called back when their turn is reached. 
Added new Closed Time features to In-Groups that allow all calls in queue to be presented with an option when the in-group closing time for the day has been reached. Also, an option was added to manually force the end of all queueing of calls for an in-group for the day.
Added dial_ingroup option to Agent API external_dial function.
Added In-Group option to look up timezone of customer when a new lead is added during the routing of the call.

git-svn-id: svn://192.168.202.10@2905 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-02-07 04:48:33 +00:00
mattf 04fe01cd9e Added calls_in_queue_count function to Agent API 
git-svn-id: svn://192.168.202.10@2893 3d104415-ff17-0410-8863-d5cf3c621b8a
 2018-01-24 22:12:30 +00:00
mattf fe6a6187b1 Added Agent API function switch_lead to switch the active call lead_id while 
the agent is on a live inbound phone call.

git-svn-id: svn://192.168.202.10@2673 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-20 19:18:08 +00:00
mattf e2e5bb0069 Added logging of API request URLs, with display in API Log report 
git-svn-id: svn://192.168.202.10@2664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2017-02-09 22:52:28 +00:00
mattf 227fc4e246 Added User API functions restrictions and API within-allowed-campaigns list ID restrictions 
git-svn-id: svn://192.168.202.10@2314 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-04-30 10:50:14 +00:00
mattf 1b8d4e9d0b Allow for single quotes in vicidial_list and custom_ data fields 
Added db schema version mismatch warning in System Settings

git-svn-id: svn://192.168.202.10@2301 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-03-13 14:34:00 +00:00
mattf eb7ed8c0f3 Added transfer_conf-ID of epoch to help prevent double-execution of transfer commands for agent api 
Added vicidial_api_log to archive_log_tables --daily process

git-svn-id: svn://192.168.202.10@2243 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-01-09 00:33:46 +00:00
mattf 3d9d78e0b1 Added new Agent API function audio_playback to play audio files from the audio 
store in an active agent session. See AGENT_API.txt doc for more info

git-svn-id: svn://192.168.202.10@2131 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-06-19 21:00:35 +00:00
mattf e8fbb52338 Added recording filename Agent API append option 
git-svn-id: svn://192.168.202.10@2096 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-04-03 22:55:06 +00:00
mattf 02449098f8 Added Agent API options to dial next number and search for lead phone number within a lead_id 
git-svn-id: svn://192.168.202.10@2078 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-03-02 12:50:07 +00:00
mattf e59d5e16ac Added Agent API functions for preview_dial_action while previewing or manual alt dialing a lead 
Added several lead field options to QM Socket URL

git-svn-id: svn://192.168.202.10@2074 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-02-16 03:27:54 +00:00
mattf dab8f804e9 Added Agent API pause_code function 
git-svn-id: svn://192.168.202.10@2061 3d104415-ff17-0410-8863-d5cf3c621b8a
 2014-01-26 13:39:53 +00:00
mattf c389e3b5ce Added option for a group_alias to be used in the transfer_conf agent API function 
git-svn-id: svn://192.168.202.10@1859 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-09-14 17:59:31 +00:00
mattf 648681fa64 Added non-loading webphone options and API agent call and webphone url functions 
git-svn-id: svn://192.168.202.10@1852 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-08-20 15:08:18 +00:00
mattf b6a201f6b0 Added recording and webserver functions to the agent API 
git-svn-id: svn://192.168.202.10@1847 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-08-10 12:31:28 +00:00
mattf 86400c6fc6 Documentation updates 
fixed small bug in non-agent API with custom fields

git-svn-id: svn://192.168.202.10@1780 3d104415-ff17-0410-8863-d5cf3c621b8a
 2012-01-27 18:42:38 +00:00
mattf bc4d468eda Added ability to set scheduled callbacks with Agent API. 
Added alt_phone and address3 field searches to DID and Call Menu in-group call routing, to allow searching first by phone number, then optionally by alt_phone and address3.
Fixed admin change log display issue

git-svn-id: svn://192.168.202.10@1755 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-11-21 15:31:15 +00:00
mattf 55447ebcb1 Added Agent API function logout to log an agent out of their session 
git-svn-id: svn://192.168.202.10@1721 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-09-11 20:19:40 +00:00
mattf 5bacb9346b Added Outbound Campaign Test Call feature to allow you to place a call from the Campaign Detail screen that will go out as if it were an auto-dial call. Must be enabled in System Settings. 
Added ability to check for USA and Canada valid prefix and areacodes when loading leads into the web/cli/api lead loaders

git-svn-id: svn://192.168.202.10@1687 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-06 12:26:41 +00:00
mattf 85e206a8ae Added ability to use external_dial Agent API function with a defined lead_id and optional alt_dial setting 
git-svn-id: svn://192.168.202.10@1647 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 15:30:37 +00:00
mattf e88bfe6b8e Added campaign options to allow for the ability to filter manual dial calls to adhere to the call time scheme selected for the campaign, and added the ability to queue multiple manual dial calls for a specific logged-in agent using the Agent API 
git-svn-id: svn://192.168.202.10@1555 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-24 22:15:28 +00:00
mattf 9199e08484 Added ability to change users' in-group settings from the in-group modification screen in bulk. 
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-25 01:17:14 +00:00
mattf 4fe81d44ed Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context 
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-04 20:32:13 +00:00
mattf e5366d85e6 Added Agent API functions for Send DTMF, Park Customer and the Transfer Conference functions as well 
Backported two small bug fixes to 2.2 branch

git-svn-id: svn://192.168.202.10@1443 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-05-28 02:26:51 +00:00
mattf d522b0ff44 Added external_add_lead api.php function 
git-svn-id: svn://192.168.202.10@1396 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-04-02 04:56:38 +00:00
mattf 7ae5b43da1 added remote agent extension groups feature 
git-svn-id: svn://192.168.202.10@1379 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-20 15:33:40 +00:00
mattf 4754edf819 Added ra_call_control function to agent API to allow for hangup and transfer of calls sent to a Remote Agent also allows for setting of a disposition. 
git-svn-id: svn://192.168.202.10@1376 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-03-16 06:53:12 +00:00
mattf b9e0c22091 Added variable sizing on the vicidial.php screen 
git-svn-id: svn://192.168.202.10@1293 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-01-07 12:29:04 +00:00
mattf 9024491595 Added an agent API function to update vicidial_list fields and the field values in the agent screen on-the-fly for the agent's current call. 
Added timer action options to campaigns and in-groups allowing a message, webform or D1/D2-dial to happen at a specified number of seconds after the customer connects to the agent. Also, an API callw as added for this
updated the Vtiger 5.1.0 patch

git-svn-id: svn://192.168.202.10@1289 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-29 17:04:26 +00:00
mattf f7e85bd029 Added CRM Login Popup to campaign settings to allow for a custom window to be opened on agent login, optionally using agent and campaign variables 
Added 5 custom fields to the user settings
Added st* functions to agent api

git-svn-id: svn://192.168.202.10@1276 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-13 01:03:54 +00:00
mattf d51b7c6a38 Added non-agent API function and Real-time report feature to allow managers to change agent selected in-groups and blended outbound auto-dial state 
git-svn-id: svn://192.168.202.10@1270 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-04 21:15:08 +00:00
mattf 068c58571e Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen. 
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-12-01 06:39:15 +00:00
mattf 3969a93db3 Added fields to call export 
limited called count to 100 in list display

git-svn-id: svn://192.168.202.10@1261 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-11-21 08:47:54 +00:00
mattf 9c4867abdd Added list ID to list update process and DB, as well as allowing for multiple results 
git-svn-id: svn://192.168.202.10@1218 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-09-07 10:41:03 +00:00
mattf ccc2c476f3 small docs and comments updates 
trunk - added Vtiger click-to-dial from Planned event screen

git-svn-id: svn://192.168.202.10@1093 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-04-08 08:59:47 +00:00
mattf 6463253fab Added group aliases to allow selecting of callerID for manual and 3way calls 
Added agent-specific in-group and campaign web variables

git-svn-id: svn://192.168.202.10@1067 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-06 16:14:14 +00:00
mattf c6bda976aa Added script to allow for batch synchronization between Vtiger 5.0.4 and VICIDIAL. 
Added script to allow for batch loading of leads into Vtiger
Several other Vtiger integration changes
see docs/VTIGER.txt for more info

git-svn-id: svn://192.168.202.10@1039 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-28 21:02:17 +00:00
mattf bcb667eef3 added click-to-dial to Vtiger integration 
added agent alert option to vicidial.php
some bug fixes and doc updates

git-svn-id: svn://192.168.202.10@1038 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-27 08:03:01 +00:00
mattf 503dfe5013 added agent API functionality for pause/resume and dial a number 
added api log in database

git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-20 22:33:45 +00:00
mattf c17292ae7e optimized all AST_CRON_audio handling scripts to be more efficient 
added new minicsv file format for CLI lead loader script
in trunk, added new non-agent API script(add a new lead)

git-svn-id: svn://192.168.202.10@930 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-08-01 04:52:26 +00:00
mattf 4a44e08def moved the seconds field in vicidial.php 
added API functions for hangup and dispo to agent interface
added campaign option for queue calls waiting count

git-svn-id: svn://192.168.202.10@906 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-04 03:02:50 +00:00