ViciDial/agc_2-X
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a31b26c389cfefd541ebb0d3f0ca6dbc907c46aa
Commit Graph
544 Commits
Author SHA1 Message Date
mattf 41cd41aff4 Added last_inbound_call_time and last_inbound_call_finish Next Agent Call routing options to in-groups 
git-svn-id: svn://192.168.202.10@1689 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-07 18:22:51 +00:00
mattf 5bacb9346b Added Outbound Campaign Test Call feature to allow you to place a call from the Campaign Detail screen that will go out as if it were an auto-dial call. Must be enabled in System Settings. 
Added ability to check for USA and Canada valid prefix and areacodes when loading leads into the web/cli/api lead loaders

git-svn-id: svn://192.168.202.10@1687 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-07-06 12:26:41 +00:00
mattf 86a34213ae Added queuemetrics_pe_phone_append option 
git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-27 05:03:56 +00:00
mattf fefd2d0d54 small archive script bug fix 
git-svn-id: svn://192.168.202.10@1675 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-17 06:13:12 +00:00
mattf 45a9ad8986 Added a Dial Level Difference Target Method option to restrict this feature to only calculation of dial level or to affect the calls dialed on each dialing engine. 
git-svn-id: svn://192.168.202.10@1671 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-06-02 14:17:34 +00:00
mattf a091519340 Added ability to have outbound auto-dial campaigns drop to an audio prompt or a call menu. Outbound IVR Report added. Added optional logging of call menu caller key presses. Lead ID can now be preserved on calls coming from auto-dial or in-groups that go through call menus and back into an in-group. 
git-svn-id: svn://192.168.202.10@1664 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-26 04:37:51 +00:00
mattf 43e4118a5b Added --run-check flag to audio processing steps 2-4 scripts to check for concurrency 
git-svn-id: svn://192.168.202.10@1662 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-24 15:06:35 +00:00
mattf 9d22a166ba small bug fix for adapt script 
git-svn-id: svn://192.168.202.10@1659 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-15 03:10:34 +00:00
mattf 9f11bd6e77 Added option to List Modification screen to allow you to choose the method of time zone adjustment that happens nightly on a per list basis 
Added Available Only Tally Threshold and Auto Dial Level Threshold options, allowing settings to change automatically with less agents

git-svn-id: svn://192.168.202.10@1658 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-14 18:05:11 +00:00
mattf 81ded34364 Added utility to synchronize users, remote agents, dids, call menus, in-groups and campaigns with entries in QM: ADMIN_qm_sync.pl 
git-svn-id: svn://192.168.202.10@1654 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-06 19:21:35 +00:00
mattf 6c6c27a0b2 Small bug fix in agent log corrections for cleanup script 
git-svn-id: svn://192.168.202.10@1651 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-05-04 11:40:08 +00:00
mattf 8c7839a337 Added queue-log and closer-log options, changed quiet to --quiet flag for ADMIN_archive_log_tables.pl script 
git-svn-id: svn://192.168.202.10@1648 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-30 18:44:25 +00:00
mattf 392ac076ce Added manual_dial_cid option to campaigns 
Added another specialized agent log cleanup function to that process

git-svn-id: svn://192.168.202.10@1645 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-29 00:42:55 +00:00
mattf 56516d3a13 Added ADMIN_qm_sync.pl script to sync users to QM agents 
git-svn-id: svn://192.168.202.10@1644 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-25 13:51:36 +00:00
mattf 0d30227c9e Added option to use the owner field to define a time zone abbreviation code when loading leads 
Bug fixes
Updated the phone codes table and loading code

git-svn-id: svn://192.168.202.10@1643 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-24 13:55:06 +00:00
mattf 48db22d5ed Added AST_DB_calltime_change.pl script to allow for crontab altering of calltime times on a schedule, with logging 
git-svn-id: svn://192.168.202.10@1642 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-21 11:17:29 +00:00
mattf 86521953c0 Fixed file prefix issue with multiple processes running 
git-svn-id: svn://192.168.202.10@1640 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-20 13:46:41 +00:00
mattf 55b9367eb1 Added on-minute option to cleanup agent log 
Added new preprocess filter
Added DEAD/PARK status display to user status page

git-svn-id: svn://192.168.202.10@1639 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-20 08:05:48 +00:00
mattf 22b1806838 Added ALT dial link and beginning of comments to scheduled callbacks list in agent interface 
Added CONNECT-PAUSEALL validation to cleanup script

git-svn-id: svn://192.168.202.10@1638 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-14 06:08:54 +00:00
mattf 774dbe804e Added omitlistid option to timezone update script 
git-svn-id: svn://192.168.202.10@1635 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-04-06 11:11:34 +00:00
mattf e2b1671281 Added recording ability for Remote Agents 
Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-25 03:52:14 +00:00
mattf db64c2f316 Allow for hiding of gender pulldown in agent interface 
several bug fixes

git-svn-id: svn://192.168.202.10@1628 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-22 13:25:37 +00:00
mattf ca91e8233d small changes to queue_log logging 
git-svn-id: svn://192.168.202.10@1620 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-11 04:11:19 +00:00
mattf a40a9a609d Changed almost all of the browser alerts to HTML alerts. These are the messages that tell you for example that you cannot do this or that when paused. The reason for the change is that browser alerts are -blocking- and will halt executiong of javascript on the agent workstation. This change should require no alterations to any configurations. 
changed calls log view function
several bug fixes

git-svn-id: svn://192.168.202.10@1619 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-10 21:32:29 +00:00
mattf 2e53ea0777 Small fix for auto-list-resets on multi-server systems. 
git-svn-id: svn://192.168.202.10@1617 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-08 18:09:44 +00:00
mattf 001b432129 Added on-hook phone agent features for inbound calls 
Added ring_all Next-Agent-Call feature for inbound calls
  see UPGRADE doc for more details

git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-03-04 15:36:10 +00:00
mattf c32946d89f Several fixes and small changes to QM queue_log logging 
Added phone alias load balance login server twin validation option
Raising the input limit on most URL admin fields to 2000 characters

git-svn-id: svn://192.168.202.10@1609 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-25 05:50:23 +00:00
mattf 6213bf6247 fix for trunk reservation bug in auto-dial script 
git-svn-id: svn://192.168.202.10@1608 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-24 19:10:36 +00:00
mattf bb32d84a1e Added Agent Lead Search feature 
Added display of lead searches in user stats page
Fixed rare performance bug in real time report

git-svn-id: svn://192.168.202.10@1603 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-18 20:53:57 +00:00
mattf ecefb829b9 Added Secondary List Order which allows for further sorting of leads to be dialed by a secondary sorting method 
Added Default Campaign setting for the My Callback agent interface option so that the checkbox can be pre-selected or not on every call
Added the campaign option for per-call call notes in the agent interface. If the User Group also has Call Log enabled, the agent can also see the call notes from previous calls.

git-svn-id: svn://192.168.202.10@1601 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-15 19:23:30 +00:00
mattf 994b0ccf01 Added the ability to use custom statuses for scheduled callbacks. These are configurable with the Scheduled Callbacks flag in the System Statuses and Campaign Statuses administrative screens. 
Rearranged the statuses admin screens

git-svn-id: svn://192.168.202.10@1599 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-13 07:31:59 +00:00
mattf 1a1d5ca558 Added vdc_script_dispo_example.php script which can be customized to require specific fields be filled in before submitting 
Some docs updates
Some vicidial.php agent screen formatting changes

git-svn-id: svn://192.168.202.10@1598 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-02-09 02:40:38 +00:00
mattf 81188ad231 Small query fix for systems with large queue_log table 
git-svn-id: svn://192.168.202.10@1594 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-24 16:47:05 +00:00
mattf d7e5c478a3 Added List Order randomize feature 
Added two new QM options in System Settings

git-svn-id: svn://192.168.202.10@1585 3d104415-ff17-0410-8863-d5cf3c621b8a
 2011-01-09 17:07:15 +00:00
mattf 1ab72e0b45 Small fixes to the audio store perl script and the preprocess script 
git-svn-id: svn://192.168.202.10@1579 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-18 02:39:53 +00:00
mattf 4c447b9370 small changes to ncacsv39 format 
git-svn-id: svn://192.168.202.10@1578 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-17 15:03:02 +00:00
mattf 51e3012ff0 Added the ability to hide fields in the agent interface by entering ---HIDE--- into the System Settings label option for the field 
Added preprocess leads in script to filter leads and generate standard format lead files before being imported
changed realtime links to new realtime report

git-svn-id: svn://192.168.202.10@1577 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-17 11:40:51 +00:00
mattf 5e41919784 changed list auto resets to work on inactive lists 
git-svn-id: svn://192.168.202.10@1575 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-14 20:11:20 +00:00
mattf 05c6abc4fd ADMIN_backup.pl added checks for dahdi and zaptel conf files (issue 352) 
git-svn-id: svn://192.168.202.10@1571 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-08 09:54:13 +00:00
mattf 2fded0f2dc Change to GSW option because of SoX flag changes in 14.3.0 
git-svn-id: svn://192.168.202.10@1561 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 15:34:42 +00:00
mattf 4ce60a7fe3 Added did_log_export and recording_lookup functions to the non-agent API 
Fixed rare VDAC-missing bug

git-svn-id: svn://192.168.202.10@1560 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-12-07 12:21:22 +00:00
mattf 5f44728c8c small bug fixes 
git-svn-id: svn://192.168.202.10@1559 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-30 14:21:05 +00:00
mattf 1c1cb882c7 Added List override options for webform fields 
Added script to purge all vicidial_callbacks records that are inactive or are tied to deleted leads, AST_DB_dead_cb_purge.pl

git-svn-id: svn://192.168.202.10@1558 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-28 08:15:42 +00:00
mattf 079613d7db Changed CIDname for 3way calls 
git-svn-id: svn://192.168.202.10@1556 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-26 02:59:40 +00:00
mattf 26277368de Fixed minor parked call manual dial bug 
git-svn-id: svn://192.168.202.10@1554 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-23 09:45:09 +00:00
mattf 40750b6676 in VDautodial script, changed DEAD state agents to not be dialable for 
added variable webphone iframe size option

git-svn-id: svn://192.168.202.10@1551 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-18 04:03:34 +00:00
mattf 5afa4b038a Added campaign feature to automatically adjust the hopper level to the dialing rate and the number of active agents, also added a trim feature to make sure the hopper is not filled too much 
Added source field to the vicidial_hopper table

git-svn-id: svn://192.168.202.10@1546 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-12 21:18:56 +00:00
mattf b44c4b625e Added ADDMEMBER queue_log logging option to System Settings, and added CALLERONHOLD entries to queue_log when customer is on park. 
Added admin no-cache and auto-refresh of modify screens to admin interface. These are configurable in the System Settings
Added option for cross-server phone dialplan extensions in System Settings.

git-svn-id: svn://192.168.202.10@1543 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-11-08 06:27:05 +00:00
mattf 9199e08484 Added ability to change users' in-group settings from the in-group modification screen in bulk. 
Added Agent Average time stats option to the real-time screen. Must enable realtime_agent_time_stats option in campaign screen.
Added customer park time counter to the agent screen when customer is on park. Also, added logging of parked calls to park_log table
Added agents in Dispo count to real-time screen
Fixed backward compatibility issue with QM recording retrieval and live monitoring
Added new 855 toll free code to example dialplan(commented out)
Fixed missing variables in Start and Dispo call url functions

git-svn-id: svn://192.168.202.10@1539 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-25 01:17:14 +00:00
mattf 4fe81d44ed Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context 
Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
 2010-10-04 20:32:13 +00:00