ViciDial/agc_2-X
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b87a7806eecd4c5f536ddab36ed9fa186c2279bc
Commit Graph
536 Commits
Author SHA1 Message Date
mattf b87a7806ee Added the ability for internal chats to have more than one agent participant 
Fix for rare parked call hangup issue

git-svn-id: svn://192.168.202.10@2648 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-12-17 14:13:08 +00:00
mattf 97d7d6b771 Updated trunk for new working version 2.14 
git-svn-id: svn://192.168.202.10@2633 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-27 03:19:23 +00:00
mattf 957887e220 Fixed spelling in help.php 
updated documentation

git-svn-id: svn://192.168.202.10@2630 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-26 23:18:39 +00:00
mattf 765070842b Added web lead loader phone number length restriction, use system setting to enable 
Added more options to the callbacks bulk move and bulk change admin utilities

git-svn-id: svn://192.168.202.10@2611 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-05 07:10:09 +00:00
mattf 18dbaa8ba6 Added User Overall user_new_lead_limit 
git-svn-id: svn://192.168.202.10@2608 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-11-02 01:35:50 +00:00
mattf 808c4b1a3b Added agent_xfer_park_3way option allowing agents to park 3way calls in the agent screen 
git-svn-id: svn://192.168.202.10@2602 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-29 16:05:17 +00:00
mattf 4981c16a38 Added Fronter - Closer Detail Report 
Fixed admin logging bug
Added lead_age option to dispo_move_list.php

git-svn-id: svn://192.168.202.10@2599 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-21 17:35:33 +00:00
mattf 5970a54bb4 Added List Merge utility 
Added User List NEW Lead Limit options(only works in No Hopper dialiing)
Fixed rare issue with email parsing
Added option in Agent Performance Detail report to only show live agents

git-svn-id: svn://192.168.202.10@2594 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-10-14 13:10:56 +00:00
mattf 48919ee282 Added User Group Hourly Report 
Fixed several reporting bugs

git-svn-id: svn://192.168.202.10@2582 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-27 13:52:30 +00:00
mattf b4763dd278 notes and SQL for last round of updates 
git-svn-id: svn://192.168.202.10@2580 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-20 14:42:06 +00:00
mattf ebd7ba5805 Added ALT Multi Dispo URL option to restrict URL sending by list ID. 
Added Admin Bulk Tools page, linked from Admin Utilities page.

git-svn-id: svn://192.168.202.10@2575 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-02 01:25:44 +00:00
mattf 1a83039d94 Added ALT Multi Dispo URL option to restrict URL sending by list ID 
git-svn-id: svn://192.168.202.10@2573 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-01 11:36:54 +00:00
mattf 3cf4c16f4a Added --POST options to change recording filename with variable lead lookups 
git-svn-id: svn://192.168.202.10@2570 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-08-01 03:28:56 +00:00
mattf 44e43e6bae Added campaign option to automatically manual dial next number in agent 
screen after X seconds. Must be enabled in System Settings.

git-svn-id: svn://192.168.202.10@2569 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-07-31 21:30:33 +00:00
mattf a801674046 Added and tested ChartJS features for more aesthetically appealing graphs to many reports 
git-svn-id: svn://192.168.202.10@2568 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-07-31 14:19:56 +00:00
mattf 6c0b9b7e8a Started process to redesign the Agent Screen, added Screen Colors definitions, removed san-serif fonts, changed loading/login/logout screens, logging of browser width/height. 
git-svn-id: svn://192.168.202.10@2558 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-07-06 18:44:43 +00:00
mattf b4db59a684 document for last svn commit 
git-svn-id: svn://192.168.202.10@2551 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-06-13 14:14:58 +00:00
mattf 0ee7ddbc2c Added display of admin change differences to last change on the change 
detail page

git-svn-id: svn://192.168.202.10@2548 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-06-12 02:37:57 +00:00
mattf 2087bd53c4 Added phone outbound alt caller ID to allow for phone-dialed calls to use 
a separate CID number when dialing through a specific context

git-svn-id: svn://192.168.202.10@2541 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-27 19:19:49 +00:00
mattf 5a6b5daa6d Added new options to enable the recent changes to the UK OFCOM Drop Rate 
calculations
Added new export script, VICI_CSV_dump_call_log.pl

git-svn-id: svn://192.168.202.10@2535 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-16 03:29:38 +00:00
mattf 17f8f944c2 Added options to define a color scheme and logo for admin web screens 
git-svn-id: svn://192.168.202.10@2528 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-05-08 16:09:46 +00:00
mattf bdbf4cc3b9 Added campaign option to move USERONLY scheduled callbacks to ANYONE callbacks after X minutes being LIVE without the agent calling them back. 
Changed web admin sidebar menu design

git-svn-id: svn://192.168.202.10@2492 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-25 18:39:51 +00:00
mattf 5ca41ee715 Added new webphone options 
Added option to define a carrier across all servers

git-svn-id: svn://192.168.202.10@2488 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 17:04:52 +00:00
mattf 8f2f347bb1 Fixed UPGRADE notes 
git-svn-id: svn://192.168.202.10@2487 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 06:08:14 +00:00
mattf 3fd75a75c6 Added Alternate IVR(Call Menu) Logging options 
Added more optional logging to ADMIN_keepalive_ALL.pl script for end-of-day processes, also those processes now only run on the voicemail server of a cluster.

git-svn-id: svn://192.168.202.10@2486 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-06 05:08:50 +00:00
mattf 5b8763d1be Added ability to transfer customer chats to another chat group or agent 
Added API Log Report to Admin Utilities page

git-svn-id: svn://192.168.202.10@2485 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-03-05 15:12:59 +00:00
mattf 8e96a477da Added new campaign setting for Manual Dial Hopper Check, Issue #881 
Added realtime check to see whether sub chats are still running, Issue #910
Changed some mysqli_query to mysql_to_mysqli for consistency in several scripts

git-svn-id: svn://192.168.202.10@2465 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-09 13:37:14 +00:00
mattf 4dde6be345 Added available_agents and status_link button options as well as validation of active in-group to the chat_customer screen. 
git-svn-id: svn://192.168.202.10@2464 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-09 02:23:52 +00:00
mattf 8c815570cf Added disable_user_group_bulk_change option to options.php 
Added on_hook_cid_number setting to in-groups

git-svn-id: svn://192.168.202.10@2460 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 19:36:32 +00:00
mattf ad8ce7d434 Added GROUP_AREACODE option to inbound did filters 
git-svn-id: svn://192.168.202.10@2459 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-06 12:54:20 +00:00
mattf 0c56918ab7 Added options in In-Groups and Campaigns to allow for the agent recordings 
to be initiated by the routing process instead of at the agent screen
Fixed issues with non-ascii leads loading

git-svn-id: svn://192.168.202.10@2453 3d104415-ff17-0410-8863-d5cf3c621b8a
 2016-01-03 02:41:21 +00:00
mattf 484b41793c Added agent_allowed_chat_groups to User Groups 
git-svn-id: svn://192.168.202.10@2451 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-31 14:45:45 +00:00
mattf 882c1b5359 Added campaign setting for manual_dial_timeout 
git-svn-id: svn://192.168.202.10@2448 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-30 04:33:24 +00:00
mattf f1c30b9bfa Added utility to gather and display Asterisk debug information. Includes a server setting and Admin Utilities report. 
git-svn-id: svn://192.168.202.10@2445 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-29 22:33:17 +00:00
mattf 64c9e30cc6 Added example code for a CRM Iframe agent screen skin(extras/crm_iframe) 
git-svn-id: svn://192.168.202.10@2444 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-29 20:19:59 +00:00
mattf 911c4fa86e Added Chat Messaging 
git-svn-id: svn://192.168.202.10@2428 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-14 02:12:07 +00:00
mattf e021960a96 Added option in NVA agi script to search for a lead by phone number, log the 
lead_id of the phone call and send a per-phone URL at the start of the
 phone call.

git-svn-id: svn://192.168.202.10@2427 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-11 14:56:18 +00:00
mattf c4f9e4a502 Added phone options to have call go to dialplan extension instead of voicemail if phone not answered 
git-svn-id: svn://192.168.202.10@2423 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-04 11:58:37 +00:00
mattf 261f36fd90 Added AST_DNCcom_filter.pl script which allows for direct batch filtering of 
lists within vicidial with the DNC.COM dnc filtering service

git-svn-id: svn://192.168.202.10@2419 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-12-03 12:18:56 +00:00
mattf 7e43da137e Added option to several reports to search the archived logs 
git-svn-id: svn://192.168.202.10@2418 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-27 00:01:37 +00:00
mattf 417e63cf50 Added Cached Realtime Carrier Stats option to System Settings to have the Carrier Log Stats generated once per minute system-wide instead of every time the realtime report refreshes on every screen. 
git-svn-id: svn://192.168.202.10@2414 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-24 17:41:43 +00:00
mattf 3f71eca06b Added --carrier-daily flag, only active if --daily flag is also used in archive log tables script 
Added campaign features for Answering Machine Message Wildcards

git-svn-id: svn://192.168.202.10@2408 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-10 22:35:41 +00:00
mattf 28f39a42e5 Added the system setting USA-Canada Phone Number Dialcode Fix which will trigger a process that will run at the Timeclock End of Day that will check all phone numbers to populate the dial code, or phone code, field 
with a 1 if it is missing as well as remove a leading 1 from the phone
 number field if it is present.


Added --lstn-buffer option to keepalive script to run special enhanced buffer version of the Listen process. Requires newer Net::Telnet perl
 module version.

git-svn-id: svn://192.168.202.10@2405 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-11-02 21:45:54 +00:00
mattf 41f6099df8 Added admin web interface to allow for easy linking and display of custom 
reports that are not included in Vicidial
Added Status Groups and the ability to override Campaign Statuses on a per-In-Group or per-List basis
Added Minimum and Maximum Seconds options for all status settings. This allows you to prevent the use of a status by an agent if they have
 talked to a customer less than X seconds or more than Y seconds.
Fixed issue with email Customer Gone message in agent screen
Added Asterisk 1.8 and higher voicemail.conf sample file
Added listed support in install.pl for Asterisk 11

git-svn-id: svn://192.168.202.10@2403 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-10-29 12:50:38 +00:00
mattf d107887816 Changed campaign_cid_areacodes to operate with 2-5 digit areacodes 
git-svn-id: svn://192.168.202.10@2393 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-10-06 14:17:42 +00:00
mattf af66335ac4 Added AST_DB_DNC_filter.pl script to allow filtering of existing DNC entries 
git-svn-id: svn://192.168.202.10@2391 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-10-05 01:02:24 +00:00
mattf 7579a1cb50 Added logging of DNC list insertion and deletion to vicidial_dnc_log table 
git-svn-id: svn://192.168.202.10@2389 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-10-01 01:12:58 +00:00
mattf 112f973571 Added did_carrier_description, sorting by columns in DID list page, integer sort for user list page in admin.php 
git-svn-id: svn://192.168.202.10@2385 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-09-27 12:28:28 +00:00
mattf 6d63c87281 Added option to hide users from appearing on real-time report. 
git-svn-id: svn://192.168.202.10@2384 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-09-26 02:39:22 +00:00
mattf 0f7869146d Added DID custom fields as webform and script variables in the agent screen 
git-svn-id: svn://192.168.202.10@2383 3d104415-ff17-0410-8863-d5cf3c621b8a
 2015-09-24 01:07:13 +00:00