Commit Graph
175 Commits
Author SHA1 Message Date
mattf 7148cbce47 Added Initial Queue Position logging on inbound calls and a summary of this to the Inbound report
git-svn-id: svn://192.168.202.10@1277 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-14 15:16:59 +00:00
mattf f7e85bd029 Added CRM Login Popup to campaign settings to allow for a custom window to be opened on agent login, optionally using agent and campaign variables
Added 5 custom fields to the user settings
Added st* functions to agent api

git-svn-id: svn://192.168.202.10@1276 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-13 01:03:54 +00:00
mattf 8b192b433f Added Consultative checkbox to a newly redesigned transfer-conf panel in vicidial.php
Added Delete Voicemail After Email option to voicemail accounts

git-svn-id: svn://192.168.202.10@1272 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-06 05:53:23 +00:00
mattf 47c886c73e Added Recording Filename and Recording ID as agent Script variables
git-svn-id: svn://192.168.202.10@1271 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-05 05:23:54 +00:00
mattf d51b7c6a38 Added non-agent API function and Real-time report feature to allow managers to change agent selected in-groups and blended outbound auto-dial state
git-svn-id: svn://192.168.202.10@1270 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-04 21:15:08 +00:00
mattf 068c58571e Added API function to allow for the changing of agent selected in-groups while logged-in to the agent screen.
git-svn-id: svn://192.168.202.10@1269 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-12-01 06:39:15 +00:00
mattf ff001dc726 Replaced all SELECT * MySQL queries with proper field lists. this altered scripts in bin/agi/agc/vicidial
git-svn-id: svn://192.168.202.10@1268 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-30 04:25:17 +00:00
mattf a997b99d0c Added Outbound Summary Interval Report
Added optional include into the Reports page if 'custom_report_links.html' file is present

git-svn-id: svn://192.168.202.10@1267 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-29 11:07:15 +00:00
mattf cfe2c3ad44 Changed iax secret for servers to be defined in web interface.
***see UPGRADE doc for important changes you need to make***
Fixed AGENTDIRECT no-agent-no-queue bug

git-svn-id: svn://192.168.202.10@1266 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-25 14:24:22 +00:00
mattf f4eef6a863 Added second FTP transfer script to run after primary FTP audio recording file transfer
git-svn-id: svn://192.168.202.10@1263 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-23 06:57:48 +00:00
mattf aa91ff4fd0 Added queue_log DID and IVR logging entries for QueueMetrics
git-svn-id: svn://192.168.202.10@1262 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-23 04:56:33 +00:00
mattf b471e8df0c Added auto-kill to adapt script to facilitate cleaner clearing of daily stats
Added QM ABANDON call clearing in queue_log to agent log cleanup script
Fixed bug in conf_exten_check.php

git-svn-id: svn://192.168.202.10@1260 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-11-15 15:26:06 +00:00
mattf e437e94db0 Added AREACODE DNC option
git-svn-id: svn://192.168.202.10@1250 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-27 10:48:07 +00:00
mattf beb7c91248 Added ability to use Remote Agents with all inbound next-agent-call settings
Added ability to use DNCC and DNCL as Auto-Alt-Dial statuses
Fixed DNC scrubbing under some auto-alt-dial circumstances
Other small bug fixes

git-svn-id: svn://192.168.202.10@1245 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-20 10:03:39 +00:00
mattf 4b957152a9 Added audio store initial seeing note
git-svn-id: svn://192.168.202.10@1244 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-12 11:00:18 +00:00
mattf b4b0caa5c9 added agent-selectable territories option to vicidial.php
git-svn-id: svn://192.168.202.10@1241 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-10-12 07:56:15 +00:00
mattf e543939df4 Added List override options for callerID, answering machine message and drop inbound group
git-svn-id: svn://192.168.202.10@1238 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-29 10:44:45 +00:00
mattf 260144515e Changed WEBFORM links in vicidial.php to use window.open instead of traditional links due to IE7 issue
Added stand-alone voicemail accounts configurable through admin.php
cleanup of admin.php code to fit standard

git-svn-id: svn://192.168.202.10@1235 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-21 02:14:33 +00:00
mattf 11a219264f Added second web form option for in-groups and campaigns
Changed answering machine message to a prompt field and added TTS option
Added waitforsilence options to campaign screen

git-svn-id: svn://192.168.202.10@1228 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-17 00:50:45 +00:00
mattf 3d02e5e189 Added DEAD call time logging and agent notification of call hangup
Added cross-listing linking of DIDs, Call Menus and In-groups in admin.php
Changed the audio store to work by server names

git-svn-id: svn://192.168.202.10@1221 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-08 16:10:35 +00:00
mattf dc52eef771 Added TIMEZONE lead order options for campaign dialing
git-svn-id: svn://192.168.202.10@1217 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-04 20:38:17 +00:00
mattf cce126488b Added more validation and checking to asterisk conf file processing
git-svn-id: svn://192.168.202.10@1215 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-09-04 13:37:54 +00:00
mattf 319c92d0cf added list agent script override
fixed minor bugs

git-svn-id: svn://192.168.202.10@1211 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-28 04:26:33 +00:00
mattf 89476cf49b rewrote script handling in the agent interface
small bug fixes

git-svn-id: svn://192.168.202.10@1209 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-27 05:51:50 +00:00
mattf df00be46d2 Fixed central voicemail conf generation issue
changed voicemail to use phone password as the voicemail password instead of just the voicemail_id

git-svn-id: svn://192.168.202.10@1207 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-21 16:49:58 +00:00
mattf cf282e76fe Fixed extended alt dial bug in agent scripts
Changed agent screen to not delete session reservations at logout, instead ADMIN_keepalive will clear them out once a day at timeclock reset time
Changed callback purge to clear out ACTIVE callbacks older than month/week as well as LIVE

git-svn-id: svn://192.168.202.10@1202 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-12 05:44:35 +00:00
mattf 8124e3f74f Added names to select list on the outbound report
Added longest wait time as next agent call option
Added option to the Outbound(VDAD) report to calculate stats including the overflow drop in-group stats with the outbound campaign stats
Changed Real-time Report screen agent time display to be based upon a change in "state"(INCALL, READY, PAUSED, etc...) instead of being based upon the time of the last call they handled
Fixed manual dial calls_today bug in vicidial.php
Several small bug fixes

git-svn-id: svn://192.168.202.10@1199 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-08 07:33:46 +00:00
mattf 9e8c67dace Added new inbound summary hourly report as well as several tweaks to the Inbound and service level reports.
Added two new formats to the VICIDIAL_IN_NEW_leads_file.pl script

git-svn-id: svn://192.168.202.10@1198 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-08-04 07:42:08 +00:00
mattf 426af85077 Added twoday_ log tables and AST_twoday_tables_control.pl script
Fixed Re-Queue bug and INBOUND_MAN blended checkbox display

git-svn-id: svn://192.168.202.10@1196 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-30 11:41:08 +00:00
mattf 51461d8d69 Added agent_display_dialable_leads and vicidial_balance_rank options
git-svn-id: svn://192.168.202.10@1195 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-29 10:53:18 +00:00
mattf 5e66bf545f Added --GSW audio handling script option for GSM codec with RIFF headers and .wav filename extension
git-svn-id: svn://192.168.202.10@1193 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-27 19:10:09 +00:00
mattf 6c903bc65d Added RANK and OWNER as fields in vicidial_list, and as sort by options in campaign screen
Added no-hopper dialing option for MANUAL and INBOUND_MAN campaigns
Added owner dialing for agents to have their own leads, or shared group/territory leads, within a single list and campaign
Added list reset times option to automatically reset lists at pre-set times during the day
Fixed leave-3way-call issue if customer is parked

git-svn-id: svn://192.168.202.10@1189 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-23 19:06:58 +00:00
mattf 89f50b741e Added Calls in Queue display to agent interface
Added Grab call in Queue to agent interface and AGI inbound script
Added Re-Queue button to agent interface
Added pause after every call campaign option
Added option to auto-launch calls in queue frame in agent interface
Added ADD ALL and DELETE ALL options to the inbound group chooser screen in the agent interface

git-svn-id: svn://192.168.202.10@1183 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-13 06:11:44 +00:00
mattf 8299fc0b16 Added Agents Status View sidebar to agent interface
Added vailable transfer agent frame to AGENTDIRECT transfers when clicking on the NUMBER TO CALL field in the transfer conference frame
Fixed Calls in Queue count for AGENTDIRECT calls

git-svn-id: svn://192.168.202.10@1179 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-06 18:42:02 +00:00
mattf 17e43e95f1 Added pre-Answer handling of Sangoma CPD events, also new netborder 1.4 patch
Added back-end processes for process triggers

git-svn-id: svn://192.168.202.10@1175 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-07-01 02:05:47 +00:00
mattf f95dcfce31 Added drop rate groups functionality to allow a drop rate to be shared across multiple campaigns.
git-svn-id: svn://192.168.202.10@1172 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-29 04:09:49 +00:00
mattf f09d128cb7 Added web-based configuration of Cepstral TTS prompts and more vicidial_list variables that can be used for TTS
git-svn-id: svn://192.168.202.10@1170 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-28 15:47:10 +00:00
mattf 50a7237235 Added Quick Transfer button to the agent interface, as well as a preset prepopulate option
Added a process to update statuses in the vicidial_list table by batch, with web report

git-svn-id: svn://192.168.202.10@1169 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-28 11:36:19 +00:00
mattf 451f4c199e Fixed display bug in admin.php
Added time addition for transfer lookups to VDsales export report

git-svn-id: svn://192.168.202.10@1167 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-27 12:01:12 +00:00
mattf 6c925fd057 Added no-agent-no-queue options for in-groups
Added display of in-group name in Real-time report

git-svn-id: svn://192.168.202.10@1166 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-27 10:36:43 +00:00
mattf d505b44b5f In In-groups, changed agent alert extension to a filename, changed other prompts to allow more than one audio file with a pipe separating audio files
git-svn-id: svn://192.168.202.10@1163 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-23 12:08:56 +00:00
mattf 239891e8ec Added DROP lockout time option to campaigns to allow for preventing the calling of leads that were abandoned on auto-dial campaigns for a specified number of hours.
git-svn-id: svn://192.168.202.10@1146 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-08 17:23:16 +00:00
mattf 0585c0af2e Changed drop percentage limit to allow for decimal values
Changed auto-detected Disconnect and Busy statuses AB ADC
Added optional carrier stats to outbound report and made the bottom graph optional
Fixed inbound AGENTDIRECT bug on systems with certain configurations

git-svn-id: svn://192.168.202.10@1145 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-08 08:17:43 +00:00
mattf faba9cdec9 Added DAHDI channel compatibility
Added carrier hangup_cause and dialstatus logging for outbound list dialing calls

git-svn-id: svn://192.168.202.10@1144 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-05 07:13:55 +00:00
mattf 039634cf7b Added User Timeclock Detail report
git-svn-id: svn://192.168.202.10@1140 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-03 14:07:36 +00:00
mattf 9543cd64a0 Added DID stats report
Added audio file display to audio store page

git-svn-id: svn://192.168.202.10@1135 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-01 23:42:35 +00:00
mattf e8fe645678 Added dynamic call routing options content in Call Menus
Re-labeled several scripts to refrect proper names

git-svn-id: svn://192.168.202.10@1134 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-06-01 07:51:13 +00:00
mattf f08c295e14 Added up to 40 records to one List Mix going down to 1% mix, as well as the option to populate all records with a set of statuses
Added ability to force auto-incremented ID values for Users, Campaigns, Lists, Scripts, In-groups, etc... using the vicidial_override_ids table
Added the HIDE option for Disable Alter Customer Phone field to hide the customer phone number from the agent interface

git-svn-id: svn://192.168.202.10@1133 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-31 22:51:53 +00:00
mattf 4eb6b57a37 Added live monitoring option through QueueMetrics feature
git-svn-id: svn://192.168.202.10@1132 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-30 14:13:26 +00:00
mattf 8b3527d30f Added option to log in as an agent with no phone using a nophone/8300 phone extension/dialplannumber entry
git-svn-id: svn://192.168.202.10@1131 3d104415-ff17-0410-8863-d5cf3c621b8a
2009-05-29 11:56:09 +00:00