ViciDial/agc_2-X
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c5e027ebd165d0dd87b959102bc5fdeca40b4f93
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154 Commits
Author SHA1 Message Date
mattf 0585c0af2e Changed drop percentage limit to allow for decimal values 
Changed auto-detected Disconnect and Busy statuses AB ADC
Added optional carrier stats to outbound report and made the bottom graph optional
Fixed inbound AGENTDIRECT bug on systems with certain configurations

git-svn-id: svn://192.168.202.10@1145 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-06-08 08:17:43 +00:00
mattf 2939a69550 Added Active Voicemail Server and Auto Dial Limit to System Settings 
Fixed agent manual dial logging bug
Backported agent interface manual-dial blocking of agent monitoring

git-svn-id: svn://192.168.202.10@1121 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-19 15:12:24 +00:00
mattf 9c851d4070 Changed all PHP tags to long tags 
Added Call Menu feature

git-svn-id: svn://192.168.202.10@1111 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-05-08 12:08:02 +00:00
mattf 357fe2afb7 added new method for monitoring in realtime screen 
added 4-call-path option for outbound surveys
added text-to-speech ability in outbound survey campaigns

git-svn-id: svn://192.168.202.10@1099 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-04-29 18:24:39 +00:00
mattf 58cb9f4d93 added more custom Vtiger actions and a Vtiger database optimization script 
added email, user_code and terriroty to the vicidial_users table as optional fields

git-svn-id: svn://192.168.202.10@1097 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-04-22 10:36:18 +00:00
mattf 8176a92cdc added Cepstral name playing for outbound survey campaigns 
git-svn-id: svn://192.168.202.10@1095 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-04-11 02:52:21 +00:00
mattf 23442cfb37 added flag option to install.pl to not show any prompts 
added signalonly option to send dtmf AGI to only send signal, not audio

git-svn-id: svn://192.168.202.10@1072 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-12 20:04:24 +00:00
mattf 6463253fab Added group aliases to allow selecting of callerID for manual and 3way calls 
Added agent-specific in-group and campaign web variables

git-svn-id: svn://192.168.202.10@1067 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-03-06 16:14:14 +00:00
mattf c0c01ee964 Added CPD Fax option to ALL_outbound AGI script 
added second server install SQL file for easier adding of additional servers

git-svn-id: svn://192.168.202.10@1060 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-14 15:57:16 +00:00
mattf 7c91a9c97f Added default DID option to DID routing process 
made trunkinbound inbound context consistent throughout

git-svn-id: svn://192.168.202.10@1058 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-14 09:50:43 +00:00
mattf 01f31ec856 small vicidial.php vtiger bug fix 
added CPD detection capability to SURVEY campaigns in ALL_outbound AGI script

git-svn-id: svn://192.168.202.10@1045 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-03 09:54:14 +00:00
mattf 441ca0f77a Added options to disable incomplete QC functionality and to hide outbound list dialing features in the admin interface. 
Added patch for compatibility with Asterisk 1.4 and the Sangoma paraXip CPD (Call Progress Detection) software, as well as VICIDIAL options and programming to allow it to work with CPD

git-svn-id: svn://192.168.202.10@1044 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-02-02 11:40:59 +00:00
mattf 503dfe5013 added agent API functionality for pause/resume and dial a number 
added api log in database

git-svn-id: svn://192.168.202.10@1036 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-20 22:33:45 +00:00
mattf 63bf88e5a6 bug fix for outbound survey campaigns in ALL_outbound AGI script 
git-svn-id: svn://192.168.202.10@1034 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-17 05:40:01 +00:00
mattf 03a5a4e49a Added AGENTDIRECT feature, allows calls to go to logged-in VICIDIAL agents in their own queue without having to create a separate in-group for each agent. You can transfer calls to this using DIDs or VICIDIAL agents using transfer/conf with the destination user ID in the number-to-dial field and the AGENTDIRECT set as the transfer group. 
git-svn-id: svn://192.168.202.10@1032 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-15 12:19:42 +00:00
mattf 46b15d4baa Added fixed-as400 option to the AST_VD_sales_export.pl script 
changed AST_timeonVDADall monitor links to use 0 prefix instead of 6
other small changes

git-svn-id: svn://192.168.202.10@1028 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-06 04:47:23 +00:00
mattf b6df8ec44a Added sip-silence playback before transfers in inbound AGI to fix MoH issue 
git-svn-id: svn://192.168.202.10@1027 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-03 08:15:00 +00:00
mattf ea39b9c597 Added Vtiger user synchronization 
Added more options for the vtiger_search.php web form page
Added notification of time sync problems to vicidial.php
other bug fixes

git-svn-id: svn://192.168.202.10@1026 3d104415-ff17-0410-8863-d5cf3c621b8a
 2009-01-02 19:29:25 +00:00
mattf 6c26adc2e7 fixed blind transfer bug in agent app 
fexed counting bug in admin.php

git-svn-id: svn://192.168.202.10@1016 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-25 14:53:01 +00:00
mattf 2993036a73 several small bug fixes 
added better carryover of campaign script and preset settings into in-group when those in-group settings are blank
Added to IVR and CLOSER reports

git-svn-id: svn://192.168.202.10@998 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-07 09:34:54 +00:00
mattf a80a2734f6 fixes for database deadlocks added to vicidial agent interface scripts 
added mysql logging to AGI VDAD scripts

git-svn-id: svn://192.168.202.10@996 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-05 09:53:23 +00:00
mattf 50786bbf36 added option for 3way calling dial prefix to campaigns 
added full mysql error logging to vicidial agent web interface

git-svn-id: svn://192.168.202.10@995 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-11-04 08:27:55 +00:00
mattf b033f0d0e5 added database optimizations 
added uniqueid to vicidial_closer_log
beta start of IVRstats report

git-svn-id: svn://192.168.202.10@991 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-28 01:43:10 +00:00
mattf 4f21b6722a some minor bug fixes and queue_log fix for leave-3way in vdc_db_query.php and vicidial.php 
git-svn-id: svn://192.168.202.10@989 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-26 14:41:19 +00:00
mattf fda420c673 several small changes to the ALL_inbound AGI script 
altered the AST_CLOSERstats.php to allow for selection of multiple in-groups in report

git-svn-id: svn://192.168.202.10@988 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-24 05:41:14 +00:00
mattf bfb1d71ae0 Added agi-AGENT_dial_in.agi script to allow for agent dial-in to vicidial sessions. 
bug fixes in CLOSER report and agent PHP scripts

git-svn-id: svn://192.168.202.10@987 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-23 08:31:31 +00:00
mattf 10a30940fe some changes to queue_log logging 
added inbound call stats option to Realtime timeonVDAD screen

git-svn-id: svn://192.168.202.10@984 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-22 19:01:25 +00:00
mattf 0a04faf3c3 bug fixes and translations updates 
git-svn-id: svn://192.168.202.10@982 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-21 11:53:23 +00:00
mattf 21276c1ac1 logging fixes and queue_log fixes 
AST_VDauto_dial.pl fix for deleting vicidial_auto_calls entries

git-svn-id: svn://192.168.202.10@979 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-20 08:06:16 +00:00
mattf 3bdb598013 small bug fixes and logging changes for inbound and outbound AGI scripts 
git-svn-id: svn://192.168.202.10@978 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-15 08:09:12 +00:00
mattf 1d9aee983e added option for press-1-to-leave-voicemail while waiting in inbound-group queue 
git-svn-id: svn://192.168.202.10@962 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-11 14:22:29 +00:00
mattf 5ba01f7292 added ability to specify the callerid of an outbound conference call within vicidial.php 
reworked VICIDIAL fronter/closer transfers to be more reliable on high-load systems

git-svn-id: svn://192.168.202.10@959 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-10 19:30:48 +00:00
mattf b61ea16361 added many new inbound groups options including place-in-line and estimated hold time 
added DID call routing features from web interface
docs updates and example conf files updates

git-svn-id: svn://192.168.202.10@957 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-10-07 09:34:41 +00:00
mattf 3900544b99 added campaign-specific DNC feature, affected 11 scripts 
updated docs for new versions

git-svn-id: svn://192.168.202.10@948 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-09-10 05:26:13 +00:00
mattf af2d33c881 added campaign option to allow for restriction of manual dialing to only the leads within the lists for the active campaigns 
added option (for IE users only) to copy a field to the agent computer's clipboard upon a call being sent to an agent
added new method for alternate number dialing, allowing over 65,000 alternate numbers per lead. Leads must be loaded using the CLI lead loader

git-svn-id: svn://192.168.202.10@945 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-09-02 11:10:33 +00:00
mattf 463fd1d675 fixed issue in AGI ALL inbound script where hold prompt would not be played 
git-svn-id: svn://192.168.202.10@944 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-08-21 05:35:05 +00:00
mattf cbaf2010a2 bug fix for all audio handling scripts 
logging fix for ALL_inbound/_outbound and vdc_db_query.php scripts for specific situations on blended call handling systems

git-svn-id: svn://192.168.202.10@931 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-08-04 23:14:42 +00:00
mattf 49bc6e6f14 changed recording extension in vicidial.php 
IMPORTANT! add 58600XXX to your dialplan, see extensions.conf.sample for info
added new QC-related fields to admin.php
added new QC_gather_records.pl script
made several changes to the QC_process doc
fixed ALL_inbound AGI voicemail bug

git-svn-id: svn://192.168.202.10@926 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-22 22:54:17 +00:00
mattf 4ef83ca186 some minor database changes 
changes to vicidial.php and helper apps to link recording_log entries to vicidial_log and vicidial_closer_log entries.

git-svn-id: svn://192.168.202.10@911 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-08 03:42:00 +00:00
mattf a034da3605 fixed manual dial no-leads in hopper issue in 204 vicidial.php 
fixed default gmt_offset in ALL_inbound AGI script

git-svn-id: svn://192.168.202.10@908 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-05 08:16:30 +00:00
mattf 6f106c8702 more work on timeclock edit page 
fixed display bug in timeonVDADall report
added queue_log logging to manual dial and inbound calling

git-svn-id: svn://192.168.202.10@902 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-07-01 02:52:49 +00:00
mattf 8fe0263662 refinements to the Survey functions of the ALL_outbound AGI script 
git-svn-id: svn://192.168.202.10@883 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-28 23:20:25 +00:00
mattf d0e30f3b95 Added ALL_outbound survey configuration through admin.php 
added timeclock log alteration permissions to vicidial_users
added logging table for admin

git-svn-id: svn://192.168.202.10@882 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-28 20:15:04 +00:00
mattf c8902422e2 added vicidial_timeclock_audit_log for a non-editable log 
fixed database inconsistencies in files.

git-svn-id: svn://192.168.202.10@879 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-26 04:10:08 +00:00
mattf e95b847ca7 moving depricated VDADtransfer TEST and BROADCAST AGI scripts to extras/old_agi 
git-svn-id: svn://192.168.202.10@877 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-25 15:48:26 +00:00
mattf b7b9dfcdcf Added agi-VDAD_inbound_calltime_check.agi script which gives the ability to have inbound IVR calls(before they have gotten to an in-group[queue]) to be in the vicidial_auto_calls table under the IVR status. Also gives the ability to use a calltime scheme for calls not yet in an in-group 
Changes to AST_VDauto_dial.pl and FastAGI_log.pl scripts to accomodate the new IVR status in the vicidial_auto_calls table.
Added a doc(Inbound_VDAC_IVR.txt) to explain this feature and give an example

git-svn-id: svn://192.168.202.10@875 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-25 15:24:01 +00:00
mattf 4cae3e1f9a Added Not Interested status option to ALL_outbound AGI script when doing SURVEY 
git-svn-id: svn://192.168.202.10@870 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-23 13:35:51 +00:00
mattf 01ebe3400f added SURVEY script functionality to ALL_outbound script 
added posttime update to ALL_inbound script to prevent timeouts on playing of hold message
added calls-in-queue display to agent vicidial.php screen

git-svn-id: svn://192.168.202.10@869 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-20 09:01:03 +00:00
mattf 20ac8a5b5b fixed agi-VDAD_ALL_outbound.agi script to not change CALLBK status calls to PU when Answer is detected. This stats should not be needed for Callbacks. 
git-svn-id: svn://192.168.202.10@854 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-06 19:07:47 +00:00
mattf 62b3b7fe8e added after hours transfer group to in-groups 
added collection of hangup reason for in/out calls into vicidial_log and vicidial_closer_log as well as display of those values in stats pages

git-svn-id: svn://192.168.202.10@851 3d104415-ff17-0410-8863-d5cf3c621b8a
 2008-05-01 09:19:15 +00:00